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Bewertungen von Hatherley Manor Hotel & Spa

4 out of 5
Hatherley Manor Hotel & Spa
Down Hatherley Lane, Gloucester, England

Bewertungen

8,0

Sehr gut

115 von insgesamt 308 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
110 von insgesamt 308 Gästebewertungen haben eine Bewertung von 8 - Gut" "
45 von insgesamt 308 Gästebewertungen haben eine Bewertung von 6 - Okay" "
25 von insgesamt 308 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 308 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Jenny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Suresh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Spa facilities make this place as the rooms are not as large or luxurious as the photos appear. The bar and dining area is excellent and the staff very helpful and pleasant. However, if you do not book directly you are not entitled to as much time in the Spa and member of staff was rather dismissive of us for booking via Expedia.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Helpful and friendly staff in the hotel and restaurant. Nice menu choices and continental breakfast included more than expected.
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

NIKITA

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room had mould. Spa was overbooked. Food in restaurant gave us food poisoning.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly, comfortable and clean hotel. Good breakfast. Spa was busy with not enough seating.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

GEOFFREY

Mit der Familie gereist
Gut: Zustand der Unterkunft
Easily accessible to Cheltenham and the racers
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Samuel

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The staff were very welcoming. Unfortunately our room smelt damp. Wallpaper peeling off the walls. Dirty shower curtain. Dirty window frames . Difficult to get to sleep due to a lot of people constantly walking past our room due to its location. Poor quality wardrobe door.cobwebs under sliding door frame to bathroom. Hamper selection box heavily worn. Kettle had old water i side,very old kettle handle worn and filter dirty. This was advertised as a one night stay in a luxury spa hotel. Luxury it certaintly wasnt. The only saving grace was the spa facility was nice and the bar area was nice. Breakfast was also nice. As for the room it was a low standard. Wouldn't recommend this stay.
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Justin

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
No key for the room - I had to find a staff member every time I needed access, so the idea of visiting the spa and being locked out for 15 minutes whilst searching the hotel was a no-no. The 'King Size Bed' was in fact two singles pushed together with a very hard ridge on both edges no-one could sleep on. There was no hot water both in the evening and morning, wherever the shower was set. I thought the unmarked shower was temperamental until the temperature varied from cold to lukewarm and back whilst I was rapidly showering, hence the evidence of lack of hot water at the peak time. The £200 rack rate does not include a full breakfast. One can choose from three items - I had one sausage, one piece of bacon and one egg. I was offered tea or coffee, and when I chose the latter I was directed to the end of the queue for the single coffee machine for the whole busy breakfast service. My colleagues who stayed at the Travelodge and Premier Inn were quite literally laughing at this stay which would have been poor and fundamentally failure to deliver a basic hotel service, if it were a local guesthouse - at a 4 star hotel, absolutely shocking.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Kiran

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The hotel was nice and big. It was warm and the rooms were cosy. The shower temperature kept fluctuating as you showered which was annoying. The spa was the highlight, the staff and service in there was good.The staff at breakfast were not very welcoming, they did not listen to what we wanted/needed. The manager was rude and boisterous. She was telling staff off in front of guests which is so unprofessional. There was no system in place it seemed messy and just all over the place. Staff could be friendlier. Overall good stay but staff and service let them down.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Carol

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room & bar areas very pleasant. Dinner very disappointing. Satay chicken very dry, no sauce & completely tasteless. breakfast very good.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Mirka

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is probably 1 star rating our room was really small and looked nothing like the pics, the bathroom came with no toiletries, even when we called reception and asked for it to be sent nothing came. The water in the shower wasn’t hot either and walking down the hallway from our room there were dirty towels outside just laying in the hallway it was terrible. Definitely don’t recommend this hotel
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Imogen

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Natalia

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Simone

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The spa was amazing and the staff was friendly. Would definitely recommend this place.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Emmeline

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luxurious! Will be staying again, thank you!
Amazing! So luxurious, stunning facilities. Room was clean. I can't wait to attend again. Only slight negative I have is that the rooms weren't sound proof, and spa music was played continuously in the corridor overnight which I could hear which made me a little hesitant to use my hairdryer at 6am as its noisy and I didn't want to risk waking guests. Oh, and there is a CAT that lives in the manor too! She visits the bar area and will say hello to you but only if you call her over like I did. If your're not a fan of cats, do not worry she won't go out of her way to bother you.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Angela

Gut: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Alex

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Andy

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Carl

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Good and Bad
Positives - Great service on reception and in the spa. Bed was comfy. Negatives - Toe nail clippings on the carpet in the room. Lots of spiders and spider webs in the room. Lots of dust collected on surfaces. Walls very thin so had to listen to my neighbours doing the business at 23:57. Only for a couple on minutes though!
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Warusawithana Gunewardena Nimeka

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Ann

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Grzegorz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Brilliant spa!
Amazing spa could do with being able to use it for longer rather than restricted times. Only downside to the trip was sitting in the bar having a quiet drink when a function is on… is not what happens! The thudding of the music is loud!
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Ruth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Modern and clean, appeared to be newly decorated. Staff very polite and helpful.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Jessica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Helpful staff, quiet, yummy breakfast and a great night sleep. The cat was very cute too.
Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Darren

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The hotel itself wasn't that bad. Pleasant staff. My room was not cleaned properly. We foumd a birthday card from the previous people . I stood on a bottle top that was from the previous guests. The net curtain had blood on it we think . The bathroom was not grear either. Cracked tiles missing grout onthe floor tiles. Noisy toilet and the shower head had never been cleaned by the looks of things. Creeky floor boards of which you can see in the carpet the pattern of the boards . Bed was comfortable.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Andrew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We felt so welcome
What made our stay special was the staff, so friendly and always willing to help. We all thought that having a mixed age group in the restaurant as staff was excellent, seeing the retired people still respected and given work is becoming rare and we fully applaud the hotel for this policy.
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Russell

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Ruth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Niamh

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay
Loved the stay here, spa facilities are excellent. Good area, lovely staff and hospitality.
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Carol

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely setting and very friendly hotel. Cosy but elegant. Restaurant main course was disappointing though.
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Laperla

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Sharon

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Grace

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best stay ever
Great stay and thanks to the manager for the room upgrade
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Nick

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Chiara

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel with spa
Perfect for my needs spa is a bonus but some parts look tired and need some extra attention ( tiles in the pool stained long hair floating in pool and pipes of the water jet very oxi dated) sauna need fixing and cleaning . food very good and room modern comfy and spotless . Extra touch the lovely house kitty that was roaming around super cute and friendly. I love the fact there are charging point so next time I will benefit of it ! Ease advertise it in the website as it’s a massive selling point!
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff were nice, the spa and grounds of the hotel are lovely and the restaurant was good. However, We paid extra for an executive room which said we would have a garden view but we had a terrible view over the roof, when we asked to move the staff said there were no other rooms available. The bed was uncomfortable with hard pillows and the room was very dark and small. We ordered room service and the only options were sandwiches, the man on the phone was rude and when the sandwich arrived it was extremely dry. The hotel looked outdated and unclean in some parts. The walls were paper thin and the hotel was very noisy with weddings happening each night. Overall it didn’t feel like a 4 star hotel and for what you get we thought £400 for 2 nights was very expensive.
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Jeremy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All good
Allmwas good, need tonbe faster at checkout, and breakfast but iver all very good and friendly, food is lush Love the resident cat Didnt make the spa but will try it next time
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Helen

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Ryan

Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Zoe

Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

NICK

Aufenthalt von 3 Nächten im September 2023

8/10 – Gut

Sonia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

6/10 – Okay

Chris

Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, lovely grounds, super breakfast. Bar and restaurant staff super-friendly, though reception less so - not particularly helpful either. Rooms ok. Walls paper-thin, Room could have used a fan.
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely weekend
Comfortable room, excellent food, prompt service in restaurant. Good base to explore surrounding countryside. Reception and Spa staff overstretched at times, so longish waits to be attended to. Spa staff much better at switching up a gear in this situation then reception. Background music in the restaurant at right volume but incredibly bland and boring.
Aufenthalt von 3 Nächten im September 2023