Dear Javier,First of all thank you to write evaluation about Starhotels President and for dedicating your personal time.We are very sorry to hear that your experience was not up to your expectations.We are very sorry that you found our hotel a bit dated, however please be aware that we do have also deluxe rooms which are recently renovated and where you can enjoy a very beautiful view of Genova.We regret that your had a problem with the beds, for this reason we changed your family with 2 connecting rooms.We would like express you our apologies for inconveniences caused We hope to have the possibility to welcome you back in our hotel.Kind Regards

Dear Florian,Thank you for the review.We are glad to see that you did enjoy your stay.We are looking forward to welcome you back soon.Best Regards

Dear Benjamin,Thank you very much for the review.We are very happy to see that you did enjoy your stay with us and we are looking forward to welcoming you back soon.

Dear Alexander,Thank you very much for the review.We are looking forward to welcoming you back soon.Best Regards,

Dear Philipp,Thank you very much for the review.Please accept our deepest apologies for the inconvenience you had with the bathroom door during your stay.We hope that you will give us another chance to redeem your experience you had with us.Best Regards

Dear Jozefina,Thank you for sharing your review with us.We hope that you will come back soon in the near future.Best Regards

Dear Stefan,Thank you for your review.We are sorry to hear that your stay were not up to your expectations. Unfortunately the upgrade is upon availability of the hotel. We also have renovated deluxe room were you can have an electronic card instead. We do apologise for your check in experience as well.Best Regards

Dear Petra,Thank you very much for the review.We hope to have you back soon.Best Regards

Dear Toni,Thank you very much for your review.We are glad to see that you enjoyed your stay with us and we are very much looking forward to welcoming you back soon.Warmest Regards

Dear Sorin,Thank you very much for your time and review.We really appreciated.We are looking forward to welcome you back soon.Best Regards

Dear Gut,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Mathias,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Daniel,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Vinuja,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Guest,Thank you for your review.We are sorry to hear that you did not enjoyed your experience with us.We hope you will give us another chance.Best Regards

Dear Phillip,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Tumurbaatar,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Ana,Thank you for your review.Best Regards

Dear Eugen,Thank you very much for your lovely comments.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Das management Fabio Renna mr

Dear Guest, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, Fabio Renna The management mr

Lieber Gast, Wir möchten uns zunächst bei Ihnen dafür bedanken, dass Sie einen Teil Ihrer wertvollen Zeit damit verbracht haben, Ihren Aufenthalt in unserer Einrichtung zu bewerten. Es tut uns wirklich leid, dass Ihr Aufenthalt bei uns nicht positiv war. Ich versichere Ihnen, dass es unsere Mission ist, unseren Gästen das bestmögliche Erlebnis zu garantieren. Wir schätzen jeden Vorschlag und jede Meinung zu unserem Service, um unsere Gastfreundschaft zu verbessern, und ich versichere Ihnen, dass ich das, was Sie gemeldet haben, vertiefen werde. Zusammen mit meinen Mitarbeitern möchte ich mich noch einmal entschuldigen. Wir hoffen, Sie wieder im Starhotels President begrüßen zu können, um Ihnen einen besseren Service garantieren zu können. Beste Grüße Fabio Renna -Direktor mr

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen, Fabio Renna Das Management mr

Dear Guest, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, Fabio Renna The management mr

Egregio Ospite, la ringraziamo per aver condiviso la sua recente esperienza allo Starhotels President. Siamo molto lieti che abbia apprezzato il nostro hotel e ci auguriamo di poterle presto dare il bentornato a Genova. Cordiali saluti, Fabio Renna – direttore mr

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Das management Fabio Renna mr

Dear Guest, thank you very much for your review of our hotel. We regret to learn our failure in meeting your expectations to the fullest and we would like to assure that your comments have been reviewed by the management staff in order to guarantee the highest levels of service, in functional and relaxing surroundings. We hope to welcoming you back in a not distant future to recover your overall satisfaction. Sincerely, Fabio Renna general manager mr

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, mr

Dear Guest, Thank you so much for your kind detailed evaluations about Starhotels President. We are happy that you loved your time with us here in Genova and we’re proud to understand that we have been able to satisfy your expectations. We will glad, and will be a pleasure, to give you a warmest welcome back in Starhotels President. Kind regards Fabio Renna - general manager md

Dear Tim,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Fabio Renna The management lf

Dear Guest, Thank you so much for your kind detailed evaluations about Starhotels President. We are happy that you loved your time with us here in Genova and we’re proud to understand that we have been able to satisfy your expectations. We will glad, and will be a pleasure, to give you a warmest welcome back in Starhotels President. Kind regards Fabio Renna - general manager lf

Dear Guest, Thank you so much for your kind detailed evaluations about Starhotels President. We are happy that you loved your time with us here in Genova and we’re proud to understand that we have been able to satisfy your expectations. We will glad, and will be a pleasure, to give you a warmest welcome back in Starhotels President. Kind regards Fabio Renna - general manager cl

Gent.mo Ospite, La ringraziamo innanzitutto per aver dedicato un po' del suo tempo prezioso; è veramente un piacere leggere le valutazioni che riserva per lo Starhotels President e per il suo staff. Siamo lieti di aver avuto l'opportunità di contribuire a rendere gradevole la sua visita a Genova. La ringraziamo nuovamente per il suo tempo e ci auguriamo di darle presto il benvenuto presso lo Starhotels President nel prossimo futuro. Fabio Renna -direttore cl

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Und dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Wir hoffen, Sie bald wieder als unser Gast zu haben! Mit freundlichen Grüßen, Fabio Renna - general manager cl

Guten Tag von Starhotels President, Lieber Gast, Erstmals moechten wir ihnen bedanken ueber die gute gelassene Bewertung fuer unseres Hotel. Wir moechten Sie auch gerne Bescheid geben dass wir eine grosse Renovierung fuer dieses Jahr schon programmiert haben. Wir hoffen, Sie bald wieder als unsere Gaeste zu willkommen! Mit freundlichen Grüßen, Fabio Renna - Hotel Direktor ed

Dear Guest, Thank you very much for your kind evaluation and for your full score. We hope to have the opportunity to welcome you again in the future. Kind regards Fabio Renna - General Manager

Dear Patrick, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gregorio Romeo