Lisa, Thank you for taking time to write such a amazing review! We are so pleased to hear your stay was great! Look forward to seeing you and your family in the future!

David, thank you for taking time to write a review! We are so pleased to hear the staff made your stay more welcoming. See you again real soon!

Good afternoon Victor. Thank you for taking time to give a rating! We sure do hope to see you and the family again in the future!

Nancy, thank you for writing a review! We are sorry that your tv didn't work properly. We should have gotten that fixed for you if known , or switched your tv. Breakfast had been changed recently , so we do apologize we did not have those options available.

Thank you for the review and for staying with us, we will let maintenance know about mattress and the pool gates. We do hope you visit again soon.

Thank you for the positive review and we hope to see you again soon.

Thank you for taking time to give a rating! We hope to see you again !

Thank you for staying with us and we hope to see you again soon.

Thank you for staying with us and we hope to see you again soon.

Thank you for staying with us and we do hope to see you again soon!

We have been changing the breakfast from a Paid breakfast to a free continental Breakfast. We have been changing the menu and should be all set soon. Thank you for staying with us and we we do hope you come back soon.

Thank you for such an amazing review! We do appreciate you choosing our establishment as your vacation spot. We sure hope you continue to come stay with us in the future!

Thank you for taking time to give a review! Location is amazing close enough to all the hustle and bustle, but far enough away to relax. Hope you and your family visit again soon!

Thank you for giving us a rating! We sure hope that you and your family enjoyed your stay.

Thank you for the wonderful review. I am so glad you enjoyed your time here with us. Hope to see you again soon

Thank you for taking time to write a review! We are so sorry you got sent to the wrong area for your room. We have new employees so we will look into making sure they know the whereabouts of the rooms. As far as breakfast you should have made the server aware so they could have refilled the machine. We will pass the suggestion of eggs along to upper management.

Thank you for taking time to give a rating. Come back in the winter and enjoy the Christmas Parade that lines up in front of the hotel!

Thank you for taking time to write a review! We are so happy that you enjoyed your stay. The pool will be opening around Memorial Day. We are sorry there was no protein for the breakfast, we will pass that suggestion along. We do apologize about the elevator, once we are aware we have the elevator company come out.

Thank you for the review! We are sorry that your room was not cleaned properly. If known we would had sent housekeeping back to re-clean, or switched your room. Now that we are aware of the carpet we will pass that to the maintenance department.

Thank you for the review! We are so pleased to hear that you would stay again. Come in the summer and enjoy our pool with slides and waterfall!

Thank you for giving us a rating! Come back in the summer and enjoy one of our two pools! One has slides, waterfall and a hot tub near by!

Thank you for taking time to write a review! We are glad your experience was up to expectations. Come back in the summer and enjoy 1 of our 2 pools!

Thank you for staying with us and for the review. We do hope to see you again soon.

Thank you for taking time to write a review! We are sorry your stay was not up to par. Pools are seasonal, the pools will not even open until around Memorial day. We are sorry the tv did not work. We would have been happy to repair, swap, or even moved your rooms if needed. The firepits are for the guest to use and light, that is why the were not going when you was here if no one was using them. Breakfast is your basics as at other hotels. You are more than welcome to call the property any time Monday- Friday 9a-3p and speak to a manager about what happened within the stay. They do get busy as they are running an entire property.

Thank you for the review! The staff takes pride in being as friendly and accommodating as possible to make your stay more pleasurable.

Thank you for your review and we are very sorry about the way you were treated and we will check into it.We do hope to see you again soon.

Thank you for staying with us again and we look forward to your next visit.

Thank you for taking time to give us a rating! We sure hope you come back during the summer and enjoy one of our two pools. One includes slides and waterfall.

Thank you for taking time to write a review! We are glad you got to see one of the many bears in Gatlinburg while you was here. Come stay again in the summer and enjoy one of our two pools!

Thank you for writing a review! We are so glad we are your go to property. We hope you keep coming back in the future!

Thank you for the great review! Come see us in the summer and enjoy one of our pools!

Thank you for the review! We are so pleased to hear your stay was amazing! We hope to see you back again real soon!

Thank you for the review! I am sorry you was misinformed about breakfast. We will still have breakfast just in a different location of the hotel. We will pass along your suggestion to maintenance about the fridges. We are so happy to hear you got to see one of our many black bears we have in the area.

Thank you for the outstanding review! Hopefully you got to see a bear while relaxing looking at the river. If not, maybe your next trip. See you then!

Thank you for taking time to give us a rating! We do hope you enjoyed your stay! Come back in the summer and enjoy one of our two pools and hot tub!

Thank you for the review! We are sorry to hear breakfast was not up to par. We sure hope you come back in the future and give us another try.

Thank you for the review! We are sorry the elevator was not working properly. Once we are aware of the issue we do get it fixed immediately. We sure hope you come again in the future!

Thank you for the wonderful review, we hope you come back to visit with us again soon.

Thank you for the review! We are so pleased to hear the staff was accommodating and efficient with your needs. We hope to see you again in the future!

Thank you for the great response. Our staff takes pride in trying to make your stay as enjoyable as possible.

Thank you for taking time to write a review! We are so pleased your stay was inviting. No matter what room type you book you will always have a balcony or patio view!

Thank you for writing a review! We do hope you come back and enjoy one of our two pools in the summer!

Thank you for the 5 out of 5 rating! We appreciate you choosing to stay with us. We sure hope to see you again in the summer when the pools are operating!

Thank you for taking time to give us a rating! Please come see us again in the future!

Thank you for the review! If we known about your issues we would have addressed them immediately. Now that we are aware we will have the appropriate departments take care of the issues. We do hope you give us a chance in the future!

Thank you for the review! As per making the reservation whether through us or a third party it states payment upon arrival. We hope you come back in the future!

Thank you for the review! We do hope to see you again in the near future!