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Bewertungen von Staybridge Suites Fort Lauderdale Airport - West, an IHG Hotel

3 out of 5
Staybridge Suites Fort Lauderdale Airport - West, an IHG Hotel
4901 GRIFFIN ROAD, Hollywood, FL

Bewertungen

9,0

Wunderbar

698 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
179 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
55 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
41 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

8,8/10

Personal & Service

8,8/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Dieter

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Typisches US-Flughafenhotel. Laut und wirkt recht unpersönlich, dafür aber sauber und personell recht gut aufgestellt.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Bernhard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
😊👍👍👍
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mario am 8. Okt. 2023
Your high rating has brightened our day! We're always looking for ways to be even better, so if you have any insights or favorites, let us know.

2/10 – Ungenügend

Susanne

Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

Amanda

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel, driver/hotel van was able to accommodate taking us to The Hard Rock Hotel & Casino for a concert (very close by!). Accommodations were perfect for our needs on this trip- would stay again!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Latesha am 23. Mai 2024
We appreciate your feedback! Looking forward to your next visit so we can improve that rating.

10/10 – Hervorragend

BRITTNEY

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was greeted by Kiki at the front desk and I literally can't say enough great things about her. I came in with 5 kids a ton of luggage from getting of a cruise and she was so patient kind and helpful towards all of us. A smile, kindness and patience goes a long way and not very many people are that way anymore so thank you Kiki for making our stay more enjoyable!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Latesha am 21. Mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Lawrence, brooklyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very well kept
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Latesha am 17. Mai 2024
We appreciate your feedback! Looking forward to your next visit so we can improve that rating.

8/10 – Gut

Lawrence, brooklyn

I found this property to be very well maintained Clean! housekeeping does excellent job keeping the rooms clean
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Latesha am 15. Mai 2024
We appreciate your feedback! Looking forward to your next visit so we can improve that rating.

8/10 – Gut

Tammy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I only had 2 disappointments. My handicap accessible room did not have the walk in shower I thought I requested/wanted/needed and the fact that we were told there was a shuttle to the Hard Rock Casino several times by multiple staff members only to find that it no longer went to the casino when we tried to use it. Other than these 2 things, I loved my room, food and the staff was friendly. Thank you. I look forward to my next stay at one of your hotels. Be Blessed
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Latesha am 15. Mai 2024
We appreciate your feedback! Looking forward to your next visit so we can improve that rating.

2/10 – Ungenügend

carmen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Latesha am 15. Mai 2024
We appreciate your feedback! Looking forward to your next visit so we can improve that rating.

10/10 – Hervorragend

Javier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best hotel around
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Latesha am 15. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

chrissy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed one night as we were in town to see a show at the Hard Rock. This hotel exceeded all of our expectations and we will definitely be back. It was amazing!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Latesha am 10. Mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

Taylor

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The room and hotel itself was great, but the staff/hotel policy was awful. We stayed 5 days, and never once had our room tidied or received fresh towels. When we asked the front desk about this, they said you had to request your room to be cleaned and no fresh towels would be provided automatically. Signs in the hotel specify that a light tidy would be done daily, but deep cleans had to be requested (fair). That was never done. We also asked for an extra pillow and was told it would be brought up, and it never was. During breakfast, my husband went to grab a cup of juice just before breakfast hours ended, and a staff member cut the machine off mid-use and walked off. I asked for a late (30 minutes) check out and was told I had to sign up to be a member for that to be granted. The room was great and the lady who checked us in was very sweet, but very basic service (not providing clean towels or removing trash bags for 5 days) was missing.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Mario am 7. Mai 2024
i do apologize for the lack of service you received during your stay, that is not the way of Staybridge Suites and we hope we can make this up too you on your next visit

10/10 – Hervorragend

Chevan

Geschäftlich gereist, Mit einer Gruppe gereist
Good value
Aufenthalt von 7 Nächten im April 2024
Antwort von Mario am 7. Mai 2024
Chevan, We're thrilled you enjoyed your stay! Thank you so much!

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good sized suites - great varying breakfast every day with plenty of choice. Nice pool - though a little noisy outside due to location near highways and airport.
Aufenthalt von 9 Nächten im April 2024
Antwort von Mario am 7. Mai 2024
David, Thank you for your stellar review! We can't wait for your next visit.

8/10 – Gut

Yolanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 7. Mai 2024
Yolanda, We appreciate your feedback! Looking forward to your next visit so we can improve that rating.

10/10 – Hervorragend

Ida

Mit dem Partner gereist
Gut: Zustand der Unterkunft
The architecture and greenery were very pleasant, well maintained & clean.
Aufenthalt von 3 Nächten im April 2024
Antwort von Latesha am 30. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Phalmon, Nassau

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My wife and i totally enjoyed our stay. 8 out 10
Aufenthalt von 2 Nächten im April 2024
Antwort von Latesha am 30. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Michelle Rene

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best place we’ve stayed in a long time! Awesome experience!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Latesha am 30. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Arrived late evening and fast food spots only had drive thru available:)
Aufenthalt von 1 Nacht im April 2024
Antwort von Holly am 30. Apr. 2024
Thank you for taking the time to review our hotel Lisa!

8/10 – Gut

Adesh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient location for my visit
Aufenthalt von 4 Nächten im April 2024
Antwort von Holly am 30. Apr. 2024
Hi Adesh, Happy to hear our location was centrally located for your visit. Thank you for taking the time to review us. Hope to see you again!

10/10 – Hervorragend

Javier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Latesha am 30. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

George

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice sized rooms and comfortable beds
Aufenthalt von 2 Nächten im April 2024
Antwort von Holly am 30. Apr. 2024
Thank you so much for your review George!

10/10 – Hervorragend

Patty

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Latesha am 30. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

Arash

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Holly am 30. Apr. 2024
Hi Arash, Very sorry you did not enjoy your stay with us. Perhaps next time you could elaborate on what you did not enjoy so we can apply your feedback to improve upon our services in the future.

10/10 – Hervorragend

SHEILA KAY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, comfortable, nice outdoor space and helpful staff were the positive factors. We appreciated the shuttle services offered as we were without our own transportation. It would have been nice to have had shopping and dining within walking distance, but we were able to utilize a restaurant delivery service.
Aufenthalt von 1 Nacht im April 2024
Antwort von Holly am 15. Apr. 2024
Thank you for taking the time to review our hotel Sheila! We appreciate your feedback.

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mario am 17. Apr. 2024
Wow, a perfect score! Thank you for your exceptional review. We're overjoyed to hear about your fantastic experience with us and look forward to your next visit.

10/10 – Hervorragend

Charles

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is well thought after: the bed is comfortable, breakfast was well prepared. Social hours is a plus, along with the kitchenette that is well placed!
Aufenthalt von 1 Nacht im April 2024
Antwort von Holly am 15. Apr. 2024
Hi Charles, thank you for the review. We are happy to hear you had a comfortable and enjoyable stay!

10/10 – Hervorragend

Sydney

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mario am 17. Apr. 2024
We’re so grateful for your fantastic feedback! It’s rewarding to know we came close to perfection, and we’ll strive to make your next stay absolutely flawless!!

10/10 – Hervorragend

Ann

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a wonderful time, the rooms were great, and the shower, oh my gosh, they were the best !! Water pressure to exceed all.
Aufenthalt von 8 Nächten im April 2024
Antwort von Holly am 15. Apr. 2024
Thanks Ann we appreciate the review!

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was spot on. Clean, friendly staff, room was great. We will be staying here again for sure.
Aufenthalt von 1 Nacht im April 2024
Antwort von Holly am 15. Apr. 2024
Thank you so much James! We hope to see you again.

2/10 – Ungenügend

Sarah

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Before I booked the property, I called to ensure that we would be able to utilize the free shuttle service from the airport to the hotel. They answered promptly and said not to worry if our flight came in late, just to call the hotel and they would send one, just make sure to call after we had all the bags. In reality - the shuttle stops at 10:00pm sharp. I had to improvise - and pay $75 out of pocket for an Uber. We arrived, checked in, there were no luggage carts available. The woman running the desk offered to help us upstairs which was good because the keys she gave us didn't open the door to our room. She went down and re-key them, they still didn't open the door. We were therefore unable to leave the room until we were ready to checkout the next morning meaning we were unable to eat breakfast provided. The two reasons we booked the room - free shuttle and breakfast provided.... turns out we didn't get either. When asked to speak to a manager concerning the misinformation provided about the shuttle and not being provided room keys, the woman at the front desk was affronted and rudely inquired why I would think there would be a manager working on the weekend. There was no resolution to these problems. Although the rooms were very spacious and clean, I would not stay there again due to the issues stated above.
Aufenthalt von 1 Nacht im März 2024
Antwort von Holly am 15. Apr. 2024
Hi Sarah. We are very sorry to hear your stay was less then satisfactory. This is not typical of our normal Guest experience and I will speak to the staff regarding the way this situation was handled.

10/10 – Hervorragend

Richard L

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Free Shuttle to the cruise port but not from port to hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mario am 17. Apr. 2024
Thank you for your glowing review! We’re thrilled to hear your stay was almost perfect, and we’re inspired to earn that final star on your next visit.

10/10 – Hervorragend

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not enough seating outside. Very close to highway so very noisy. Need more seating in front of hotel, as many are waiting for shuttle.
Aufenthalt von 1 Nacht im April 2024
Antwort von Holly am 15. Apr. 2024
Hi Lisa, thank you for your feedback and taking time to review our hotel!

10/10 – Hervorragend

FRANCIS

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Thanks for taking the time to leave a review your stay. We’re pleased to learn that it was good, and we’ll strive to earn those additional stars in your next visit!!

10/10 – Hervorragend

Kristy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super clean, friendly and helpful staff, comfy beds, large shower, great breakfast and happy hour snacks
Aufenthalt von 1 Nacht im April 2024
Antwort von Holly am 15. Apr. 2024
Thanks for the great review Kristy! I will share with the staff.

8/10 – Gut

Cheryl

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk lady needs to enjoy her job or quit.
Aufenthalt von 1 Nacht im März 2024
Antwort von Holly am 15. Apr. 2024
Hi Cheryl, very sorry to hear you did not have a good experience with the front desk staff. We will use your feedback to improve on our services in the future.

10/10 – Hervorragend

Jose Ivan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Thanks for your positive review! We're glad your stay was pleasant and are already looking into ways to make your next visit even more enjoyable.

10/10 – Hervorragend

Jeannette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente cerca de puerto de crucero y aeropuerto
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Thank you for the fantastic review! We're thrilled to know you enjoyed your stay with us. Looking forward to your next visit!

10/10 – Hervorragend

Maria

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent.
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Your review is much appreciated! It's great to know we're on the right track, and we’re excited to elevate your next experience with us even further.

2/10 – Ungenügend

Raymond

Booked a year ago along with another property in Port Everglades near cruise port. Paid in full 3 day pre cruise 3 day post cruise. Health issues in August 2023 cancer unable to fly unable to take cruise unable to do much of anything. Delta returned my money for air cruise line returned money for cruise I lost all the money that I pre paid for both theses stays as it was non refundable I will never do thus again. It is my fault. I have chemo till this September. All a very bad experience. Will never pre pay again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kiki am 31. März 2024
I'm sorry that you experience these issues due to medical attention. I hope all is well and we see you soon on your next trip.

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nice and clean. Felt safe in the area and the kids enjoyed playing in the pool. Breakfast was nice and the team was helpful. If I had to give any feedback at all it would be regarding checkin. We came early so I knew there was a possibility the room wouldn’t be ready. No big deal, the kids played in the pool. The person at the desk assured me she’d have a room for me at 3pm. I went back to check in a few minutes after 3:00. Upon asking to check in, I was told there were still no rooms. It’s frustrating to be told one thing and it not happen. Other than that, our stay was great. I would stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kiki am 31. März 2024
Hello Amanda, thank you for staying with us here at Staybridge Suites Airport-WEST. We are so excited to here that you enjoyed everything about your stay. We hope to see you again soon.

10/10 – Hervorragend

Ricky

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is close to the airport. The room is spacious, furnished with full kitchen and appliances. Hot breakfast is great. The room floors need cleaning. I will stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kiki am 31. März 2024
Hello Ricky, thank you for staying with us here at Staybridge Suites Airport-WEST. We are so excited to here that you enjoyed everything about your stay. We hope to see you again soon.

6/10 – Okay

Lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Thank you for your review. We're glad to hear there were positive aspects to your stay, but also acknowledge there's room for improvement. We hope to better meet your expectations next time.

10/10 – Hervorragend

Patricia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed here several times because of proximity to the hard rock casino. I love it every time. The staff is wonderful and friendly. Everything is clean. I love the continental breakfast. Will definitely stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kiki am 31. März 2024
Hello Patricia, thank you for staying with us here at Staybridge Suites Airport-WEST. We are so excited to here that you enjoyed everything about your stay. We hope to see you again soon.

6/10 – Okay

William

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Property itself is nice enough. Main reason for booking was due to property only being a few years old. Room was clean and breakfast buffet was another plus. However I think someone forgot to tell the staff that they’re in the hospitality business. Other than the front desk clerk who checked us in, and maybe 1 or 2 other staff members, it was mostly stares and glares from a staff that was borderline rude. Not to mention, no housekeeping service despite a sign in the room clearly stating what housekeeping service should be expected. Suffice it to say, will NOT be staying at this location again.
Aufenthalt von 4 Nächten im März 2024
Antwort von Holly am 15. Apr. 2024
Hello William, I am very sorry to hear your stay was less then satisfactory. We will use your feedback to improve upon our services.

10/10 – Hervorragend

Jeannette

Mit der Familie gereist
Gut: Ausstattung
Excelente
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Thank you for the fantastic review! We're thrilled to know you enjoyed your stay with us. Looking forward to your next visit!

10/10 – Hervorragend

Stacy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was clean and so were the rooms. The breakfast in the morning had a vast selection and was well maintained. We had to wait a long time for the airport shuttle.
Aufenthalt von 1 Nacht im März 2024
Antwort von Holly am 15. Apr. 2024
Hi Stacy, thank your for complimenting on our cleanliness we take a lot of pride in maintaing a clean facility for our Guests. Very sorry about the shuttle wait. Thank you for the review!

10/10 – Hervorragend

mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean. Great breakfast buffet!
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Wow, a perfect score! Thank you for your exceptional review. We're overjoyed to hear about your fantastic experience with us and look forward to your next visit.

6/10 – Okay

sharon, Vail

Gut: Sauberkeit und Personal & Service
I called afternoon to ask about shuttle and let them know I would be a late checkin due to delay out of DFW due to weather..no mention of shuttle past 10pm unrtil I arrived and walked to hotel pickup and called and informed.$35 taxi ride not happy! Then get here and no water to be bought unless you like flavor water and selection for snack was not great unless you want candy and chips. Don’t feel comfortable late a night walking to We days down the road.
Aufenthalt von 1 Nacht im März 2024
Antwort von Holly am 30. Apr. 2024
Hi Sharon,I am very sorry we fell short of your expectations and there was a lack of communication from our staff. We will apply your feedback to improve upon our services in the future.

10/10 – Hervorragend

Marla, London

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Mario am 17. Apr. 2024
Wow, a perfect score! Thank you for your exceptional review. We're overjoyed to hear about your fantastic experience with us and look forward to your next visit.