Overall ambience of the facilities was good.
We had few issues with our stay, but the staff was very accommodating abs tried to resolve the issues as they cropped.
* Parking the car and getting to the room or other facilities is a challenge. It took a while to figure this out even after studying their hotel map.
* There was construction right above us, which woke us up early morning. After a long drive and reaching late, i woukd have preferred to sleep in a bit more
* We tried using Spa facilities. 1st time was a great experience, but 2nd time was horrible. The lady at counter acted like we were not welcome there. She was rude and kept saying things like.. we don't give robe, sandals out when we got it the previous night.
* We got snowed in, and staff did their best to provide shovels to clean, but there was no waiting list system in place, and it took an hour to get the shovel, and another hour to clean the car before we could head out. Maybe, additional staff supoort was needed, like using a snow blower etc