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Bewertungen von Basin Park Hotel and Spa

3 out of 5
Basin Park Hotel and Spa
12 Spring St, Eureka Springs, AR

Bewertungen

8,6

Hervorragend

509 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
331 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
91 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
59 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Tommy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

DeEtt

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Starting to need some clean updates. Not to lost the ambiance, but freshen.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very welcoming staff. Loved the place
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Linda

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Marsha, Springfield

Gut: Sauberkeit, Personal & Service und Ausstattung
I never got hot water in my room, the toilet space is very cramped, but I loved the location. The hotel itself was very charming.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

charlene

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Februar 2024

10/10 – Hervorragend

Jane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

LORI

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Paid $7 more at hotel than stated on Expedia. There are "free" things to do every day at hotel. Do them since you are charged a daily resort fee and they were fun! Not all shops were open since it was b4 memorial day. Plus a lot of places are closed on Mon and Tue at least this time of year. (May). Fun town.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Brenda, Vinita

Mit dem Partner gereist
Enjoyed the stay. Hotel was old, so not expecting a lot. Parking was inconvenience. Shuttle had to transport you to a parking lot about half mile away where you car was parked.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Terrah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will be back! Great experience!
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Richard

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Our bedding had not been changed, although the bed was made up as if it was clean. When I went to get into bed, pulled back the bedding, and there was blood on the sheet. As a female, I’m too old to have left it where it was if you get my drift., Someone brought us clean sheets and they did comp us the room for that night, but overall a very disturbing experience. Carpets were grimy too, and the place just seemed warn out. Shuttle driver nice, and he brought us the clean sheets too. Main check in area staff not very friendly or accommodating overall.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von RDM am 15. Mai 2024
Thank you for the feedback. Our apologies about the cleanliness issues. I will forward this to our Hsk. Sup. so this will not happen in the future. We have a couple of new housekeepers we are still training.All of the carpet in the hotel was cleaned in April. Our apologies if it was not done to your satisfaction.I hope you have a good day.

10/10 – Hervorragend

Sanderli

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Paul, Broken Arrow

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Old refurbished classic hotel. Room was small and dust/mold as expected of this kind of hotel but really kicked in my allergies. She loved the romance of it, but not for more than the day. Nice and nostalgic so perfect for some, just know what it is.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Margie, Fayetteville

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Right in the middle of everything in Eureka Springs!
Aufenthalt von 1 Nacht im April 2024
Antwort von RDM am 2. Mai 2024
Thank you for choosing the Basin Park Hotel!

6/10 – Okay

Tyler

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Tiffany, Olathe

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The bathroom was way too small. The toilet was up against the window and wall. The shower was tiny and the sink was in the room far away from the bathroom. The air conditioner had to run all night and that was loud.
Aufenthalt von 1 Nacht im April 2024
Antwort von RDM am 2. Mai 2024
Thank you for the feedback. Our apologies about the room size and the AC. Some of our rooms are small but we have expanded a lot of them to be roomier. Next time you stay with, inquire about our larger rooms. The AC noise is inconvenient but unfortunately there's not much we can do about that.I hope you have a good day!

8/10 – Gut

Gary, Anchorage

Geschäftlich gereist
At this hotel you are stepping back in time. A very old, classic hotel from post Civil War era. Not perfect but pretty good shape for its age. A visit to Eureka Springs is a step back in time.
Aufenthalt von 3 Nächten im April 2024
Antwort von RDM am 2. Mai 2024
Thank you! Please visit us again next time you're in Eureka Springs.

2/10 – Ungenügend

janelle

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk was rude. They acted like they didn't even want us to be there. No greeting, no smile, no thank you. Very short and curt. The shuttle drivers were the nicest people there. The room was subpar and ugly. The staircase needed vacuuming and the food was subpar. If you called the front desk they were just plain rude. The hotel is not at all attractive. I've stayed at better La Quinta's and I payed almost $400 in hotel tax. Overall I would find another place to to stay. Highly overrated!!
Aufenthalt von 2 Nächten im April 2024
Antwort von RDM am 23. Apr. 2024
Thank you for the feedback. Our apologies you were not satisfied with your stay. I will share this review with my staff and we will do better in the future.Have a good day.

10/10 – Hervorragend

James

Neat history. Cool bar. Friendly staff. Dog friendly.
Aufenthalt von 2 Nächten im März 2024
Antwort von RDM am 2. Mai 2024
Thanks for the 5 star review!

10/10 – Hervorragend

Jared

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wife and I enjoyed our night stay here. Awesome location to downtown Eureka Springs and all the shops.
Aufenthalt von 1 Nacht im April 2024
Antwort von RDM am 2. Mai 2024
Thanks for the 5 star review!

6/10 – Okay

Sallye

Mit der Familie gereist
Gut: Personal & Service
Seemed dingy to me. Didn’t appreciate the fire alarm going off (no fault of hotel).
Aufenthalt von 1 Nacht im April 2024
Antwort von RDM am 2. Mai 2024
Our apologies you thought the hotel was dingy. I will speak to housekeeping and we will do better.Have a good day.

10/10 – Hervorragend

Tristan

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Troy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you're looking for a great place on your visit to Eureka Springs this is the place! Great location and a superior state made for a great experience for us.
Aufenthalt von 2 Nächten im April 2024
Antwort von RDM am 12. Apr. 2024
We appreciate the positive feedback!

8/10 – Gut

Kenny

Aufenthalt von 2 Nächten im April 2024
Antwort von RDM am 2. Mai 2024
Thanks for visiting.

10/10 – Hervorragend

John

Aufenthalt von 2 Nächten im November 2023
Antwort von RDM am 2. Mai 2024
Thanks for the 5 star review!

6/10 – Okay

Amy

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von RDM am 12. Apr. 2024
Thanks for visiting.

8/10 – Gut

Jean-Baptiste

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von RDM am 12. Apr. 2024
Thanks for visiting.

8/10 – Gut

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First of all, this is an OLD hotel. Like the rest of the town, everything is OLD. That said, it is not a bad hotel. The staff was amazing. From the front desk attendants to the bar/dining staff to the cleaning staff, the service was amazing. I always try to book directly through the hotel...but that was not a wise move. We received an amazing deal through Expedia. The price was 1/2 of booking through the hotel directly. We booked 2 rooms and loved being across the hall from each other. The rooms were cozy, but old. Dim lighting and interesting plumbing situations. The floors are creaky, which falls in line with the mood of the old hotel. Beds, bedding, sheets, towels were totally fine. The hotel restaurant was very good as was the game room. I had a great time with my almost-adult children in the game room. The location is absolutely perfect! Being right in the middle of Eureka is fantastic. We could walk everywhere and if needed, the hotel had a shuttle available at all times. We had amazing dining experiences at the suggestion of the hotel staff . Overall, we had a fantastic stay at a fun hotel which is located in the best place in Eureka!
Aufenthalt von 3 Nächten im März 2024
Antwort von RDM am 12. Apr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 – Okay

George

Mit der Familie gereist
The Basin Park front desk were rude and unaccommodating . The cleaning crew were very friendly as was the door man. We stayed in one of the haunted rooms ,room 306 . The first night it sounded like someone was in the room walking around.
Aufenthalt von 2 Nächten im März 2024
Antwort von RDM am 12. Apr. 2024
Thank you for the feedback. My apologies the front desk staff. We were in the midst of Spring Break and shorthanded. The staff was stretched thin and we were extremely busy. We will do better in the future.I hope you have a good day.

8/10 – Gut

Cathy

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff was great, very friendly and helpful. Building was old of course so did have some quirks!
Aufenthalt von 2 Nächten im März 2024
Antwort von RDM am 23. März 2024
Thank you for visiting!

10/10 – Hervorragend

Mary

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von RDM am 23. März 2024
Thanks for the 5 star review!

10/10 – Hervorragend

Heather

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the history of the hotel and the hotel and staff were very professional and I enjoyed our stay
Aufenthalt von 1 Nacht im März 2024
Antwort von RDM am 23. März 2024
We appreciate the positive feedback!

10/10 – Hervorragend

Mike

Mit dem Partner gereist
Customer service and staff was amazing! Loved the shuttle service and drivers as well!
Aufenthalt von 2 Nächten im März 2024
Antwort von RDM am 23. März 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 – Hervorragend

Dwana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im März 2024
Antwort von RDM am 23. März 2024
Thanks for the 5 star review!

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von RDM am 23. März 2024
Thanks for the 5 star review!

4/10 – Schlecht

Donna

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We checked in to the first room and the bed was horribly uncomfortable, the room was dusty. The floor smelled completely of weed. We were moved to the 5th floor from the 4th and into another room. The bed was slightly better, the room was still dusty. The bathroom areas were extremely tight. The staff was friendly and helpful, the location was great- however this place really needs updating. Around 10:30pn we heard a lot of stomping and noise above us to which we found out was a ghost tour which lasted until well after 11pm. Our spa services were moved to another location due to a person calling in. The spa was the main reason we stayed at the hotel for convenience.
Aufenthalt von 2 Nächten im März 2024
Antwort von RDM am 23. März 2024
Thank you for the feedback. Our apologies about all of the issues you experienced while staying with us. We will do better in the future.I hope you have a good day.

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay in Eureka! All of downtown Eureka Springs is within walking distance and they have a shuttle to get to other attractions in town!
Antwort von RDM am 23. März 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 – Hervorragend

Carey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel in the heart of downtown with lots of shops and restaurants within walking distance.
Aufenthalt von 1 Nacht im März 2024
Antwort von RDM am 23. März 2024
Thank you for choosing the Basin Park Hotel!

6/10 – Okay

Susan

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Ok I get that this is a historic town but this hotel is old. Really old. They just keep adding more layers of brown paint on the walls. The TVS are old and you can't stream to them. The floors are uneven so Our door was crooked at the top and had a 2 inch gap. Carpet was old. Fixtures lighting furniture all needs to be thrown away. At $275 a night you'd think it was at least a Holiday Inn. Parking was at an offsite lot so you unload at the curb. We had 2 dogs so I had to stay with them while my husband had to go park the car and wait for free shuttle. Staff was very friendly and helpful! The game room was fun and the lounge was nice if you want expensive cocktails. Didn't go to the spa or use the hot tub. Not sure why this is called a 'resort' my guess is so they can charge the ' resort fee'. We didn't have the cont'l breakfast but used the $15 credit at a local coffee shop. Which is a smart partnership! Go there for breakfast! Awesome coffee fresh baked biscuits :) The locals go there. The location is what you're paying for $$. Probably won't go back
Aufenthalt von 1 Nacht im Februar 2024
Antwort von RDM am 3. März 2024
Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

8/10 – Gut

Shaun, Topeka

Mit dem Partner gereist
Gut: Sauberkeit
The Basin Park Hotel certainly has a lot of character and charm. Its location makes it a great spot to stay and browse the local shops and eateries.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von RDM am 3. März 2024
We appreciate the positive feedback!

10/10 – Hervorragend

Corina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jacob at the front desk and Nick on the shuttle were amazing. This hotel is beautiful ghost or no ghost! I will be back as it’s just a wonderful vibe all around. My only critique is the mirrors are a little high for those 5’2” and under-that’s not the first time I’ve run into that though.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von RDM am 3. März 2024
Thanks for the 5 star review!

8/10 – Gut

James

Aufenthalt von 1 Nacht im Februar 2024
Antwort von RDM am 23. März 2024
Thank you for visiting!

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von RDM am 3. März 2024
Thank you for visiting!

8/10 – Gut

kenneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great overall experience
Aufenthalt von 1 Nacht im Februar 2024
Antwort von RDM am 3. März 2024
Thank you for choosing the Basin Park Hotel!

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location and hospitality!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von RDM am 3. März 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Hervorragend

Wade

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful old hotel, smack dab in the middle of downtown Eureka Springs. It's not perfect, but, still, I love this old lady. We've stayed here twice, and we plan on staying here again.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von RDM am 3. März 2024
Thank you for choosing the Basin Park Hotel!

10/10 – Hervorragend

Julie, Grove

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location was perfectly nestled in the heart of historic downtown within walking distance to everything. Dinner on the balcony was great and room was nice with updated bathroom. We will go back!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von RDM am 3. März 2024
Thanks for the 5 star review!

10/10 – Hervorragend

Linda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel with lots of history and a easy shuttle service. Walkable for shopping we loved the location. Staff was helpful and friendly.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von RDM am 3. März 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Hervorragend

Nathan

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von RDM am 1. Feb. 2024
Thank you! Please visit us again next time you're in Eureka Springs.

6/10 – Okay

Mary

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Parking a mile away.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von RDM am 1. Feb. 2024
Our parking lot is 2.5 blocks away from the hotel with shuttle service to and from the parking lot.Thanks for visiting.