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Bewertungen von Matrix Hotel

4 out of 5
Matrix Hotel
10640 100 Avenue NW, Edmonton, AB

Bewertungen

8,6

Hervorragend

726 von insgesamt 1302 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
347 von insgesamt 1302 Gästebewertungen haben eine Bewertung von 8 - Gut" "
140 von insgesamt 1302 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 1302 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
38 von insgesamt 1302 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

David

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, with a small gym
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jas, Duty Manager am 23. Mai 2024
Thank you for your review. We look forward to welcoming you back again.

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jas, Duty Manager am 23. Mai 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 – Okay

Shane

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Expensive for the condition and age of this hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jas, Duty Manager am 23. Mai 2024
Thank you for the feedback, we apologize that you are not fully satisfied,we would love the opportunity to discuss this with you further. If you wish to do so, please contact us directly.

8/10 – Gut

Shea

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walkable to Rogers Place. Great staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Duty Manager David M am 20. Mai 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 – Okay

Dan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Duty Manager David M am 20. Mai 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

8/10 – Gut

Nathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved that there was a Starbucks
Aufenthalt von 1 Nacht im März 2024
Antwort von Duty Manager David M am 20. Mai 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 – Gut

James, Calgary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good price for the quality
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jas, Duty Manager am 17. Mai 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

4/10 – Schlecht

Monica

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Overall not the greatest experience. Extremely noisy, there was water dripping in the fridge through the night. The shower-head did not have enough pressure. The room was old, requiring renovation. Only upside was the staff who were kind and welcoming.
Antwort von Jas, Duty Manager am 17. Mai 2024
Thank you for your feedback. I am sorry you did not have a memorable experience with us and would love the opportunity to discuss with you further. If you wish to do so, please contact me directly.

2/10 – Ungenügend

Mike

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jas am 15. Mai 2024
Thank you very for the feedback, We would really appreciate your comments on your stay with us so that we could know where we need to improve our standard of service, Kindly contact me directly if you want to share any concerns.Thank you,Regards,JasDuty Manager

10/10 – Hervorragend

Steeve

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best bang for your dollar.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Joann Cato Front Office Manager am 13. Mai 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

4/10 – Schlecht

Katie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
The room is very small, dirty/dated and the bed is extremely uncomfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Joann Cato Front Office Manager am 13. Mai 2024
Thank you for your feedback. The concerns mentioned will be shared with the relevant department heads.

6/10 – Okay

Radhika

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jas, Duty Manager am 11. Mai 2024
Thank you for your review. We look forward to welcoming you back again.

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice quit downtown location. Close to lots of restaurants and bars. The Parliament Building and it's beautiful grounds are close by and the Rodgers Centre is only a few blocks away.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Joann Cato Front Office Manager am 8. Mai 2024
Thank you for your feedback, and for continuing to choose Matrix Hotel during your visits to Edmonton. It's so nice to hear you received great service with us, I am glad to hear you enjoyed our location.

8/10 – Gut

Elham

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Joann Cato Front Office Manager am 9. Mai 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 – Gut

Changping

Geschäftlich gereist
no breakfast during my stay except for room servile.
Aufenthalt von 2 Nächten im April 2024
Antwort von Joann Cato Front Office Manager am 7. Mai 2024
Thank you for your feedback. We do offer a full buffet breakfast at 18.00 per person daily at the hotel. We hope to see you again soon.

6/10 – Okay

Christiane

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
When we got to the property the parking lot was filthy, garbage everywhere. Upon walking from our vehicle to the front of the hotel, there were homeless individuals walking around the parking lot trying door handles of parked vehicles. We explained to the gentleman that greeted us at reception. He just looked at me and continue asking me questions pertaining to our reservation. I asked him again if my vehicle was safe and if he had cameras. He explained that he was looking at the camera and this was normal. This was not acceptable, this should have been dealt with for the safety of all the guest whom have parked cars. We will not be returning to this hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 6. Mai 2024
Thank you for your feedback. I am sorry you did not have a memorable experience with us and would love the opportunity to discuss with you further. If you wish to do so, please contact me directly.

10/10 – Hervorragend

Sheri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jas, Duty Manager am 4. Mai 2024
Thank you very much for your feedback. I am happy to know that you enjoyed your stay.We look forward to welcoming you back.

10/10 – Hervorragend

Emerson

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i liked that there was a starbucks basically at the hotel. they easily allowed for late checkout and the hotel it’s self was very modern and clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 3. Mai 2024
Thank you for sharing your feedback with us. It's great to hear you had a fantastic stay and our guest services team delivered an exceptional experience to you.

10/10 – Hervorragend

Erin

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Patrick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
bel endroit
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David M am 1. Mai 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 – Hervorragend

Blair

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von David M Duty Manager am 1. Mai 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 – Hervorragend

Ornela, Edmonton

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David Martinez am 29. Apr. 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!

10/10 – Hervorragend

Mckenzy

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David M am 1. Mai 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

6/10 – Okay

Arland

Gut: Sauberkeit und Personal & Service
The hotel was good, clean and staff were pleasant. However the parking was rediculously priced.
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 29. Apr. 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

4/10 – Schlecht

Kristi

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The location of the Matrix is fantastic as it is walkable to many great restaurants and downtown Edmonton events. However, over the last couple of years we have noticed that it is getting more and more run down, and certain "perks" are no longer available; such as the breakfast. The outside parkade and outside area around by Starbucks is very dirts, littered with cigarette butts. We also noticed that only two small pillows are provided per bed now, hard to get comfy to watch TV. In lieu of this, I do feel that the value/quality do not match.
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 29. Apr. 2024
Thank you for taking the time to share your comments with us. Each concern shared will be taken into consideration.

8/10 – Gut

Terrence

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic and I’ve slept better than I have in months. The only critique is the almost comically slow elevators which require consideration before leaving for wherever you need to be.
Aufenthalt von 4 Nächten im April 2024
Antwort von Duty Manager David M am 28. Apr. 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

6/10 – Okay

Elaine

Aufenthalt von 5 Nächten im April 2024
Antwort von Jas Duty Manager am 17. Mai 2024
Thank you for your review. We will look forward to welcoming you back again.

6/10 – Okay

Andrew

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
This is an older hotel with not so high end renovations. Is within walking distance to most downtown attractions.
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 29. Apr. 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David M am 28. Apr. 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

8/10 – Gut

Robert

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
I like the location of this property as is close to family I visit. It's a decent hotel at typically a good price point. Its in decent condition overall. What I don't love is the price of parking and the free breakfast went to $18 tax but I think that is common with the majority of hotels that had offered this perk. Also it is not part of any loyalty program so don't build any perks or recognition no matter how much you stay there. The junior and platinum suites space is nice.
Aufenthalt von 5 Nächten im April 2024
Antwort von Joann Cato Front Office Manager am 24. Apr. 2024
Thank you for your review. I am glad to hear you had a pleasant stay with us. The concerns mentioned are being shared with the relevant department heads. We hope to see you again on your next visit to Edmonton

10/10 – Hervorragend

Bilal

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Over all was it was a good hotel, just I hope there was a visible sign that they have a gym in the third floor, I only found out in my last day of checkout.
Aufenthalt von 3 Nächten im April 2024
Antwort von Duty Manager David Martinez am 24. Apr. 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 – Hervorragend

Ashraf, Calgary

Aufenthalt von 2 Nächten im April 2024
Antwort von Joann Cato Front Office Manager am 13. Mai 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 – Hervorragend

Lindsay

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super cute hotel in a great area. Will definitely stay here again
Aufenthalt von 3 Nächten im April 2024
Antwort von Duty Manager David Martinez am 24. Apr. 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

8/10 – Gut

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von David Martinez Duty Manager am 24. Apr. 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 – Okay

Rob

Aufenthalt von 2 Nächten im April 2024
Antwort von Joann Cato Front Office Manager am 13. Mai 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 – Hervorragend

Sara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really friendly staff. Great room.
Aufenthalt von 3 Nächten im April 2024
Antwort von Duty Manager David Martinez am 24. Apr. 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 – Gut

Lisa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a very convenient spot downtown
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David Martinez am 24. Apr. 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 – Hervorragend

Yewande

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You have to pay for parking
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David Martinez am 24. Apr. 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 – Hervorragend

randi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bed was super comfy. Modern decor and clean. The staff was so friendly, especially to my daughter.
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David Martinez am 24. Apr. 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 – Gut

Bryce

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nothing wrong, nothing special
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 20. Apr. 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 – Gut

Trevor

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Clean rooms. But showing it’s age, couch felt like something I had in my college days,,, Over all comfortable but no wow factor
Aufenthalt von 2 Nächten im April 2024
Antwort von Joann Cato Front Office Manager am 19. Apr. 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 – Hervorragend

magrate

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 18. Apr. 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 – Hervorragend

Clinton

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location, convenient, quiet and safe.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jas, Duty Manager am 17. Apr. 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 – Gut

kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Downtown Close to restaurants The lounge in the hotel has slow service though.
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 18. Apr. 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 – Okay

Shannon

Mit der Familie gereist
Gut: Personal & Service
Property was aging a bit- would love to have a clock in the room, and dining options on weekends (or at least cocktails) past 10pm.
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 15. Apr. 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! The concerns mentioned will be taken into consideration. We hope to see you back again soon!

2/10 – Ungenügend

Tannis

Aufenthalt von 2 Nächten im April 2024
Antwort von Joann Cato Front Office Manager am 6. Mai 2024
Thank you for your feedback.

10/10 – Hervorragend

Angela Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jas, Duty Manager am 17. Apr. 2024
Thank you very much for the feedback, I am glad that you enjoyed your stay with us. We look forward to welcoming you back again.

10/10 – Hervorragend

Kenneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David Martinez am 15. Apr. 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

6/10 – Okay

Dana

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked the location and staff was very friendly and accommodating. There should be more pillows added to the beds. Two are not adequate
Aufenthalt von 1 Nacht im April 2024
Antwort von Joann Cato Front Office Manager am 15. Apr. 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again. The concerns mentioned will be taken into consideration.

10/10 – Hervorragend

Sharon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a reliable place to stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Duty Manager David Martinez am 13. Apr. 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!