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Bewertungen von Fantasyland Hotel

3.5 out of 5
Fantasyland Hotel
17700 87 Ave Nw, Edmonton, AB

Bewertungen

7,8

Gut

596 von insgesamt 1410 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
373 von insgesamt 1410 Gästebewertungen haben eine Bewertung von 8 - Gut" "
222 von insgesamt 1410 Gästebewertungen haben eine Bewertung von 6 - Okay" "
133 von insgesamt 1410 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 1410 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

7,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sheila

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit
Galaxy land
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Malcolm Stephen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You can't beat a hotel with direct access to West Edmonton Mall. Our room was renovated and upgraded. Would stay again.
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Kelly

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The themed rooms was very vice but could use some undates , wall paper was peeling , but was a lot of fun overall
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Katherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very helpful and friendly. Would love to come back!
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Shauna

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The lobby of the hotel was beautiful and bright. The staff that checked me in were very polite and accommodating. The themes of all the floors was very neat and my daughter and her friend went to check them all out. The only real issue we had was the dated room. We had 3 plugs to use and this day in age how many electronics need charged. We had phones, AirPods and watches spread out all over the room as there were 4 of us. One plug was behind the TV/dresser. I had set a bad on the floor by the sitting area and it soaked my bag right through, luckily it wasn’t new items and dirty clothes. The staff did give me a $50 restaurant credit to use as an apology. All in all it was nice to stay close to the mall as we didn’t have to pay for Ubers. Next time I would request a newer room.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Jeffrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed in the Roman king room. Round bed was too small. We asked to change rooms the next day and the staff we extremely helpful. Got us into a new room with no hassle. Valet parking available and very friendly. Located in the mall so easy access to everything.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Michael

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Didn’t like that we didn’t qualify for discounted water park because we book on Expedia.
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Melanie

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The fire alarm went off twice while we were there and took forever for them to resolve. One of those times was at 2:30am and it took over an hour to get it turned off. The floor we were on was ancient and in desperate need of updating. The lobby always smelled like cigar smoke. The entrance had several dumpsters in front of it.
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Brianne

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you so much for taking the time to provide us with a great rating Brianne! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 – Hervorragend

Ruth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is in the West Edmonton Mall. We book this hotel for the convenient location. The staffs were excellent and tried their best to accommodate us.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you for taking time to provide a rating Ruth! We are delighted to receive a 5-star rating from you as we strive to provide just that to all our guests. Glad to have been able to meet your expectations! We'll make sure to extend your kind words to the rest of our team. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back in the future.

4/10 – Schlecht

Tamar

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a real disappointment. It was dirty and noisy. Things didn't work and the service was quite unpleasant.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Tamar. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

4/10 – Schlecht

Laura

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I booked a basic room through Expedia weeks ago. 2 days ago, I got a phone call from the hotel saying that my room would not be available because of an unexpected maintenance issue, but that I was going to be given a complimentary upgrade to a modern Polynesian room. I accepted. Upon arrival at the hotel, I was not given the upgraded room because of a supposed "issue" with it. The front desk did not even tell me this until I asked if it was the upgraded room. Then, the staff member told me no. She said that I could wait for the Polynesian room, but that she did not know how long that would be. So, I took the basic room as my family was standing around waiting and the hotel worker did not seem very friendly or helpful or sorry at all. My family was excited about the promised upgraded room and packed bathing suits so we could enjoy the jacuzzi tub. It was disappointing to have been told something and then not receive it. On top of this, there was no compensation at all even mentioned...like free breakfast or a discount. Disappointing.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

2/10 – Ungenügend

Ash

Mit einer Gruppe gereist
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you for taking the time to leave us with a rating Ash. We would love to hear what we could have done to improve your stay. Thank you for choosing Fantasyland Hotel and hoping to hear from you soon.

6/10 – Okay

Greg

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Needs some love. People were awesome, building needs a facelift for $550 a night
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you for taking the time to leave us with a review. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. Please be assured that the hotel is currently taking steps in renovating so that we may serve you better in the future. We are glad to hear you enjoyed your stay and we thank you for choosing Fantasyland Hotel. We look forward to welcoming you back soon!

10/10 – Hervorragend

Cass

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you so much for taking the time to provide us with an excellent rating Cass! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 – Okay

Judith

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
I like the location and the convenience because the hotel is inside the mall the room is quite big as well and it can accommodate for 6people!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Thank you so much for taking the time to share your experience with us Judith. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 – Hervorragend

Fearence

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great and convenient!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Mai 2024
Thank you so much for taking the time to provide us with an excellent rating John! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 – Gut

Joshua

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Everything was excellent however unfortunately, the Jacuzzi was not cleaned before we got there. We could see traces of human …… in the Jacuzzi, therefore paid to get upgraded into the Hollywood suite. Hollywood suites in my opinion was a five star rating
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 15. Mai 2024
Thank you so much for taking the time to share your experience with us Joshua. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

8/10 – Gut

Natasha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The convenience with having two children under 6 made this stay extra enjoyable. The property was clean and staff was friendly, no issues.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 15. Mai 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a great experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 15. Mai 2024
Thank you so much for taking the time to provide us with an excellent rating Justin! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 – Hervorragend

Cole

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenience
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 15. Mai 2024
Thank you so much for taking the time to provide a rating Cole. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 – Hervorragend

Allie

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
So convenient to be able to stay right at the mall. All staff members were very friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Thank you so much for your amazing 5-star review of Fantasyland Hotel Allie! We are thrilled to hear that you had a wonderful stay with us and that we were able to exceed your expectations. We always strive to provide our guests with the best possible experience, and it is fantastic to hear that we succeeded in doing so during your stay. We appreciate your kind words and look forward to welcoming you back to our hotel in the near future.

6/10 – Okay

Melissa

Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Thank you for taking the time to leave us with a rating Melissa. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 – Schlecht

Sebastian raden

Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

marcel

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Dated property heating was off
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 8. Mai 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Marcel. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 – Hervorragend

Thora, Cardston

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
They gave us free apples and upgrated our room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Thank you so much for taking the time to provide a rating Thora. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 – Hervorragend

Glenda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was a great stay
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 8. Mai 2024
Thank you so much for taking the time to provide a rating Glenda. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

6/10 – Okay

bryan

Mit dem Partner gereist
Prices are way wayyy to high
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Bryan. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 – Hervorragend

Ashley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the second time we have stayed at the fantasyland hotel and I'm sure we will be back. Rooms are clean and the themes are fun for the kids.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 8. Mai 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you and your family back to our hotel again soon!

10/10 – Hervorragend

Catherine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Thank you so much for taking the time to provide us with your kind rating Catherine. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. Looking forward to welcoming you back here to the Fantasyland Hotel.

6/10 – Okay

Riley

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Rooms are dated - bathroom tub drain was clogged and so filled the tub during a shower - so gross. Basic room was over $300/night - value was under $100
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 8. Mai 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Riley. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 – Hervorragend

Eva

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just a fun place to stay at. We only stayed for one night but the beds were so comfy
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 8. Mai 2024
Thank you so much for taking the time to provide a rating Eva. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 – Hervorragend

Antony, Calgary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
V fun hotel for families and couples too
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 8. Mai 2024
Thank you so much for taking the time to provide a rating Antony. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

2/10 – Ungenügend

janet

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The room is old and not updated at all. The bed springs are felt on the edges of the mattresses. There’s outlets on the base of the lamp but they don’t work. I called front desk for help with the tv so that I could watch a movie. I was told she would send up maintenance. No one showed up. In the morning I told the front desk staff . She said her manager would call me when he/she was done in their meeting. It’s been 26 hours and I’ve heard nothing. The bathroom door stop is on the bathroom floor and we were constantly stepping on it. This hurts almost as bad as stepping on legos. The bases for the beds are extremely hard and they stick out further than the box spring and mattress. They are carpeted with the same carpet as the floor so this makes them almost invisible and dangerous. We both stubbed our feet on them repeatedly. The upholstery on the chairs is stained and disgusting. There is a lack of outlets in the room. For the price of this hotel I expected way better rooms and customer service. It was a very disappointing stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Janet. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

10/10 – Hervorragend

Pieter Jan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you so much for taking the time to provide us with an excellent rating Pieter! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 – Gut

Lorelei

Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you so much for taking the time to provide us with a great rating Lorelei! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 – Hervorragend

melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great time will go again
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you so much for taking the time to provide a rating Melissa. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 – Hervorragend

Dona

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Mai 2024
Thank you so much for taking the time to provide us with an excellent rating Dona! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 – Hervorragend

Andrea

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean, quiet, great amenities. Lots of parking and very friendly and efficient front desk staff.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you so much for taking the time to provide us with your kind rating Andrea. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to the Fantasyland Hotel.

10/10 – Hervorragend

MENG, Chilliwack

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a nice stay .. Just wished that free access to the pool area
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you so much for taking the time to provide a rating Meng. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 – Hervorragend

Cody

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lived our family stay! We did the western room with the jail bunkbeds and the kids loved it. Attached to the mall, we had access to everything, m8ni golf, waterpark, galaxyland, aquarium, the works. Great stay, reasonably priced.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Cody! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

8/10 – Gut

Austin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was alright
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you so much for taking the time to share your experience with us Austin. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 – Okay

Nicole

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Unexpected neighbours bothering
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you for taking the time to share your experience with us Nicole. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 – Hervorragend

Dallas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s unique to be able to walk amongst the endless stores and attraction in one of the worlds largest malls… and then walk into your room and relax after a full day.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Dallas! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

6/10 – Okay

Hector, Warman

Mit der Familie gereist
Gut: Sauberkeit
They do not have good consideration for late check out. They will give you only half an hour (check out is 11:00am). I paid for extra 2 hrs at $50, it should have been out for 1:30pm but said only be at 1:00pm. Technically, they did not honor the late check out for 30 minutes but paid for it anyway, the way it turns out. The only plus is the location if you are shopping.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Thank you for taking the time to share your experience with us Hector. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 – Okay

Brittany

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Elevators slow. No parking
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 24. Apr. 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Brittany. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 – Hervorragend

Matthew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Thank you so much for taking the time to provide a rating Matthew. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

8/10 – Gut

Joan

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Near the mall
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 24. Apr. 2024
Thank you so much for taking the time to share your experience with us Joan! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.