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Bewertungen von Holiday Inn Express - Edinburgh City Centre, an IHG Hotel

3 out of 5
Holiday Inn Express - Edinburgh City Centre, an IHG Hotel
Picardy Place Top Of Leith Street, Edinburgh, Scotland

Bewertungen

8,8

Hervorragend

558 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
305 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
94 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verena Maria

Aufenthalt von 3 Nächten im Februar 2024
Antwort von AA am 10. Feb. 2024
Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Arianna AmorosiGuest Service Manager

8/10 – Gut

Vitor Alves de

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Sehr freundlich aber könnte sauberer sein
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von AR am 27. Dez. 2023
Dear Vitor, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Adam RochowiakSenior Guest Service Manager

2/10 – Ungenügend

Marco

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food was unhealthy. Room dirty and too loud curba
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von yk am 21. Okt. 2023
Dear Marco, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.I would like to apologize to you for not meeting your expectations with regards to our breakfast, however, due to the Brand Standard there is little we can do in that respect.Did you let the staff know you were experiencing issues with your room? Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 – Okay

Wolfgang

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Typisches HIE wie wir es kennen - aber in diesem Fall völlig überteuert und leicht schmuddelig. Würden dieses Hotel nicht mehr buchen.
Aufenthalt von 3 Nächten im August 2023
Antwort von Adam R am 24. Aug. 2023
Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Adam RochowiakSenior Guest Service Manager

8/10 – Gut

Fabienne

Aufenthalt von 1 Nacht im Juli 2023
Antwort von yk am 28. Juli 2023
"Dear Fabienne, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager"

8/10 – Gut

Tobias

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Hervorragende Lage, sehr gutes Frühstück
Aufenthalt von 1 Nacht im Juni 2023
Antwort von AR am 6. Juni 2023
Dear Tobias, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Adam RochowiakSenior Guest Service Manager

8/10 – Gut

Sonja

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 2 Nächten im Juni 2022
Antwort von SC am 24. Aug. 2022
"Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. I will make sure to pass your comments onto the staff members. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Sylvia Tomova Senior Guest Service Manager"

8/10 – Gut

Roman

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im August 2021

8/10 – Gut

Stefan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Empfehlenswertes Hotel
Super sauberes Hotel mit sehr freundlichen Personal. Die Lage mitten in der Stadt ist super.
Aufenthalt von 2 Nächten im Juli 2020
Antwort von csi am 30. Juli 2020
Vielen Dank für Ihre freundliche Bewertung. Ich freue mich zu sehen, dass Sie Ihren Aufenthalt bei uns genossen haben und dass die Lage und das Personal des Hotels eine große Bereicherung für Ihre Erfahrung mit uns waren. Ich hoffe, wir können Sie in Zukunft wieder begrüßen und Ihnen eine weitere wundervolle Zeit in unserem Hotel geben. Freundliche Grüße, Susan Craig Generaldirektor Holiday Inn Express Edinburgh City Centre

8/10 – Gut

Nina, Nürnberg Bayern

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr zentrale Lage mit dem Edinburgh Playhouse direkt gegenüber und viele Essensmöglichkeiten, Buslinien und ein Supermarkt nur 1 Gehminute entfernt! Super!
Aufenthalt von 3 Nächten im Februar 2020
Antwort von csi am 3. März 2020
Vielen Dank für Ihre freundliche Bewertung. Ich freue mich zu sehen, dass Sie Ihren Aufenthalt bei uns genossen haben. Ich hoffe, wir können Sie in Zukunft wieder begrüßen und Ihnen eine weitere wundervolle Zeit in unserem Hotel geben. Freundliche Grüße, Susan Craig Generaldirektor Holiday Inn Express Edinburgh City Centre

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Sehr nettes Personal, aber das Frühstück viel zu einseitig, immer dasselbe.
Aufenthalt von 4 Nächten im November 2019
Antwort von gsm am 27. Nov. 2019
Thank you for taking the time to tell us about your experience in our hotel. Please know that your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand and to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards, Susan Craig General Manager Holiday Inn Express Edinburgh City Centre

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice room, hotel near the city center, windows could not open thats sad. Breakfast is nice but not extraordinary. All in all we like to stay in this hotel!
Aufenthalt von 3 Nächten im November 2019
Antwort von gsm am 13. Nov. 2019
Thank you for taking the time to tell us about your experience in our hotel. Please know that your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand and to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards, Susan Craig General Manager Holiday Inn Express Edinburgh City Centre

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von gsm am 9. Nov. 2019
Thank you for scoring us with a 5. We hope that you have enjoyed your stay, and also we hope to see you again soon, so we will get another opportunity to serve you again in the future. Kind regards, Susan Craig General Manager

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Könnte etwas mehr geputzt werden, ansonsten wirklich ein guter und vor allem total ruhiger Platz zum schlafen. Leider war es in der Nacht oft sehr kühl im Zimmer.
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von gsm am 9. Nov. 2019
Thank you for taking the time to tell us about your experience in our hotel. Please know that your feedback is extremely valuable to us and we use feedback, such as yours, to continuously make changes to our brand and to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards, Susan Craig General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles, was ein Gast benötigt, ist vorhanden. Und wenn etwas nicht vorhanden ist, wendet man sich an die Rezeption und es wird besorgt. In meinem Fall war dies ein Stromadapter für meinen Computer. Das hat nicht mal fünf Minuten gedauert und ich konnte meinen Laptop aufladen.
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von Susan am 28. Okt. 2019
Dear Guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express – Edinburgh City Centre and thank you for the kind words. I will most definitely pass your comments onto the staff members. I would like to thank you once again for your feedback and hope to see you staying with us again. Kind regards, Susan Craig General Manager

8/10 – Gut

Wilma

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very nice in centre of the city. The service was good. On the side was not clear about single bed and two beds when you want to book 2 rooms. No probleem we had a nice weekend.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

KRISTELL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Accessibilité, petit déjeuner moyen
Aufenthalt von 3 Nächten im Mai 2024
Antwort von yk am 12. Mai 2024
Dear Kristell, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Samantha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No issues with our stay here. It is in a convenient area and the staff were great. Only “complaint” is that it is quite small. Our room was pretty crammed and the lobby was often hard to navigate through when it got busy with tour groups. Didn’t really affect us though.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von yk am 11. Mai 2024
Dear Samantha, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Clara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the location - lots of shops and restaurants around and so close to the Royal Mile!!! Great place to stay!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von YK am 11. Mai 2024
Dear Clara, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location good hotel & staff, nice breakfast
Aufenthalt von 1 Nacht im April 2024
Antwort von yk am 8. Mai 2024
Dear Anthony, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Sofía Cobo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alojamiento bien situado y muy cercano a la zona vieja, a tan solo 15 minutos andando
Aufenthalt von 5 Nächten im April 2024
Antwort von yk am 7. Mai 2024
Dear Sofia, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 – Okay

Carol

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Didn’t like the basement room or the fact we couldn’t open the window
Aufenthalt von 4 Nächten im April 2024
Antwort von yk am 1. Mai 2024
Dear Carol, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 – Gut

Liliana

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Ottima posizione per visitare la città. Colazione buona sia dolce che salata.PErsonale gentile e disponibile. Abbastanza pulito. Unico neo la moquette nelle camere.
Aufenthalt von 5 Nächten im April 2024
Antwort von yk am 30. Apr. 2024
Dear Liliana, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 – Gut

Gian Matteo

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von yk am 1. Mai 2024
Dear Gian, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Emily

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall well maintained.
Aufenthalt von 3 Nächten im April 2024
Antwort von yk am 29. Apr. 2024
Dear Emily, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Carlos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bien ubicada en la ciudad. Creca de estación de buses, cerca del centro de Edimburgo, con estacion de tranvía al frente. Volvería sin duda.
Aufenthalt von 3 Nächten im April 2024
Antwort von yk am 27. Apr. 2024
Dear Carlos, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Leon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service, free coffe and clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von yk am 25. Apr. 2024
Dear Leon, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

BRUNO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Facile d'accès, très bon accueil, chambre calme et très propre, petit déjeuner sympathique
Aufenthalt von 2 Nächten im April 2024
Antwort von yk am 24. Apr. 2024
Dear Bruno, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 – Gut

Owen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely building with loads of shopping and restaurants and pubs on the doorstep. Our room was very small even though the receptionist said it was an upgrade. Our room wasn’t serviced on our second day even though we were out of the room for long periods during the day which meant us using damp towels the next day.
Aufenthalt von 3 Nächten im April 2024
Antwort von yk am 24. Apr. 2024
Dear Owen, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 – Okay

WELINGTON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Uma instalação mediana, não compativel com o preço cobrado. Um cafè da manhã com poucas opções e um piso de madeira que faz muito barulho quando transita e dificulta dormir pela noite.
Aufenthalt von 5 Nächten im April 2024
Antwort von YK am 17. Apr. 2024
Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 – Okay

Kaeleigh

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
The room was a bit tight, and the elevators were kind of a circus. We liked the location, but the breakfast was a zoo; even though the food was ok, the experience wasn't great. I know they do warn you about this, however traveling with a toddler does limit our time options and breakfast was only til 10:30 on weekdays. No idea where the parking was, but it wasn't out front which made for a bit of a scramble. But the staff were nice, even if they only refilled our coffee with decaf.
Aufenthalt von 2 Nächten im April 2024
Antwort von yk am 16. Apr. 2024
Dear Kaeleigh, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Are you positive you are not getting hotels mixed up?Our breakfast on weekdays is 06:30-10:00 and we do not do refills. There are coffee machines but the only decaff available is via sachets that you mix yourself.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Allyson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place & location to stay at!
Aufenthalt von 2 Nächten im April 2024
Antwort von yk am 14. Apr. 2024
Dear Allyson, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 – Gut

Timothy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was okay. Just heating didn’t seem to work. It was so cold. Bed is very small. Floor was making lots of creaking noises when you walk around. This was on level 6. Felt sorry for the people below us. Only 7 car parks but had to pay 20 pound for 1 night. There is a lift but there is still stairs to get to you room. Very strange specially when you have luggage.
Aufenthalt von 1 Nacht im April 2024
Antwort von yk am 13. Apr. 2024
Dear Timothy, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us.All our beds are the UK standard for their type ( double/single etc).Did you notify reception on the issues you faced with the heating during your stay? We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Ben

Aufenthalt von 4 Nächten im April 2024
Antwort von yk am 30. Apr. 2024
Dear Ben, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

dinos

Mit dem Partner gereist
Just across the road from the theatre Great
Aufenthalt von 1 Nacht im April 2024
Antwort von yk am 8. Apr. 2024
Dear Dinos, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Candy Lee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was in such a nice area with a tram stop right there. The staff were very nice and professional.
Aufenthalt von 7 Nächten im März 2024
Antwort von YK am 6. Apr. 2024
Dear Candy Lee, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Dolly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent central location for a family vacation!
Aufenthalt von 1 Nacht im März 2024
Antwort von yk am 1. Apr. 2024
Dear Dolly, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. I am happy to hear that our amazing location has been an asset for you. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Jonathan

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay here!! It was clean, felt safe, not far from bus stop to get around, friendly staff, excellent breakfast options, room was ready early, and easy baggage hold option if needed. I would definitely recommend. (As a precaution I check all beds for bedbugs and thankfully didnt find any but the pull out sofa could use a vacuuming underneath.) I appreciate the cleanliness throughout the hotel otherwise!!
Aufenthalt von 1 Nacht im März 2024
Antwort von yk am 28. März 2024
Dear Jonathan, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Weston

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was great! Room was clean, staff was helpful and so nice. Very good breakfast and good WiFi. It was in a great location in the city- walkable to anywhere! Plus, had a great Italian restaurant (Gulianos) right beside it! Would definitely stay again.
Aufenthalt von 3 Nächten im März 2024
Antwort von yk am 28. März 2024
Dear Weston, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Paul

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service and location. Great value for money.
Aufenthalt von 3 Nächten im März 2024
Antwort von yk am 24. März 2024
Dear Paul, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 – Gut

craig

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von AR am 18. März 2024
Dear Craig, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Adam RochowiakSenior Guest Service Manager

10/10 – Hervorragend

Simon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Helpful staff and facilities that work
Aufenthalt von 1 Nacht im März 2024
Antwort von yk am 13. März 2024
Dear Simon, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location especially if visiting the Playhouse Theatre, or any location at the east end of Princes Street. Close to Trams / easy access from Airport. Breakfast included and good selection and tasty!
Aufenthalt von 1 Nacht im März 2024
Antwort von yk am 13. März 2024
Dear David, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Kam

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed in the hotel for 4 nights everything was just perfect from the staff to the breakfast would definitely recommend this hotel
Aufenthalt von 4 Nächten im Februar 2024
Antwort von yk am 2. März 2024
Dear Kam, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Dawn

Aufenthalt von 1 Nacht im Februar 2024
Antwort von yk am 24. März 2024
Dear Dawn, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 – Gut

ERIC

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Un hôtel agréable avec un personnel à l’écoute. Le petit déjeuner est très prisé des clients, l’affluence peut être importante en fonction des horaires.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von yk am 28. Feb. 2024
Dear Eric, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 – Okay

Jade

Mit der Familie und kleinen Kindern gereist
Standard hotel, ideal location for getting around the city centre, shops all close by and the tram getting back to the airport is on the doorstep. Downside, room was basic, no fridge, no room service. Breakfast was just chaos we never sat upstairs in the main dining area, we were in the bar area, nothing was on the tables, I had to keep getting up and down to get cutlery, condiments etc. Pretty basic breakfast, limited choice. One breakfast staff member in particular was grumpy, no service with a smile, and was quite rude when I asked for a spoon for the eggs, she said no we're taking this away now, there's food upstairs... Again inconvenient seeing as I had my 4 year old son sitting on his own downstairs whilst I'm having to keep going upstairs. Also the food was being taken away at 09:10, service is meant to finish at 10am...
Aufenthalt von 3 Nächten im Februar 2024
Antwort von yk am 27. Feb. 2024
Dear Jade, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would like to apologize to you for not meeting your expectations with regards to our breakfast, however, due to the Brand Standard there is little we can do in that respect.Breakfast can get very busy that's why all guests are advised of the busy/quiet times but it is ultimately up to them to decide when to come down for it.Our main breakfast area stays open as advertised but the bar/lounge area that is used for additional seating is tidied up earlier than that so it can revert to being the bar/lounge.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

4/10 – Schlecht

Alexandra

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von yk am 28. Feb. 2024
Dear Alexandra, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Would you care to elaborate on your experience with us?We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 – Hervorragend

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient for the rugby. Tram outside straight to the stadium. Good location.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von yk am 26. Feb. 2024
Dear Matthew, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. I am happy to hear that our amazing location has been an asset for you. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 – Gut

Adam

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von yk am 26. Feb. 2024
Dear Adam, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager