Fassade der Unterkunft

Bewertungen von Mercure Dubai Barsha Heights Hotel Suites And Apartments

4 out of 5

Bewertungen

8,0

Sehr gut

94 von insgesamt 225 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
74 von insgesamt 225 Gästebewertungen haben eine Bewertung von 8 - Gut" "
23 von insgesamt 225 Gästebewertungen haben eine Bewertung von 6 - Okay" "
15 von insgesamt 225 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 225 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,0/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Irmgard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein prima Apartment mit guter Ausstattung in direkter Anbindung an die Metro. Das Frühstück war völlig überteuert, pro Person 25 Euro, die Qualität der Speisen und die Organisation erinnerte stark an ein Kantinenessen. Besser in ein nahe gelegenes kleines Lokal oder Geschäft gehen.
Aufenthalt von 6 Nächten im Februar 2022
Antwort von The Management am 26. März 2022
Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

4/10 – Schlecht

Brigitte, Koeln

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Viel Geduld, wenn man Handtücher braucht…und nach mehrfachen Anrufen immer wieder gesagt wird, sie sind unterwegs…3 std !
Aufenthalt von 2 Nächten im November 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Februar 2020

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Sehr guter Service und freundliches Team. Zu jeder Frage eine Antwort. Lage des Hotels perfekt. Direkt an der Metro, schnell an der Bushaltestelle und ein Shuttlebus zum Strand.
Aufenthalt von 8 Nächten im Dezember 2017
Antwort von Paras Bhasin am 2. Jan. 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Apartments Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paras Bhasin Asst Front Office Manager

8/10 – Gut

Masihullah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024

8/10 – Gut

ALEXANDRA, Vicenza

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Mohamed Elatik Rooms Division Manager am 27. Apr. 2024
Dear Ms. Alexandra, Thank you very much for your feedback following your recent stay at Mercure Dubai.We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great pride and joy that our guests leave the hotel with nothing but praises.It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon.Sincerely,Mohamed ElatikRooms Division Manager

2/10 – Ungenügend

Artsiom

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel staff ruined the whole experience and impression of Dubai. There are no self parking available for guest so you have to give your car for the valet. The last day of our vacation we gave our car for parking and one hour later when we ask our car back we noticed the damage. Hotel staff denied that it was them, but refused to show the security cameras because of the law. (I asked for specific time frame, 2:40-2:50pm because it would be very clear to see that the car was not damaged when we dropped it off for parking).However two hours later they managed to take a video and show me the video from the other night 7pm and stated that this is when we came back with the damaged car (nothing I could see in that video because it was poor quality and dark). When I ask them why you showed me the video from the other night when I cannot see anything but refusing to show the video from this day when I am sure I will see whether the car was damaged or not the security person said that he is braking the law and he will not show me anything. By car rental I was required to do a police report if anything happened to a car, I had a trouble calling the police and hotel staff refused to cooperate. They said I cannot use their phones to call the police. Later I managed to call the police, the officer ask the security person whether it was them or not, security showed him the video for 5 secs from his phone I don’t even know from which day and officer said ok. Be aware people
Aufenthalt von 8 Nächten im März 2024
Antwort von Mercure Dubai Hotel am 19. März 2024
Dear Mr. Artsiom,Thank you very much for taking the time to write a comment regarding your recent stay in our hotel.We are disheartened to hear your comments about our hospitality and service as we are usually known for our attentive and friendly hosts who treats each guest with respect, and we are truly sorry if you feel differently and would like to apologize. Moreover, I do apologize for not meeting your expectations in regards to the challenges you have faced in our hotel, however, as per the confirmation of the authorities there was no impairments caused by the hotel staff. Once again, thank you for your feedback, hope this experience will not deter you from visiting us again in the future.Sincerely,Mohamed ElatikRooms Division Manager

2/10 – Ungenügend

Christiaan, Prinsenbeek

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
booked room not available at arrival, we first had to sleep in another room. We stayed here last year and the year before and had the same problem.
Aufenthalt von 11 Nächten im Februar 2024
Antwort von Mohamed Elatik Rooms Division Manager am 12. März 2024
Dear Mr. Christiaan,Thank you for taking the time to place a social review. We can see by your score and comments that your experience with us could have been better and we would very much like to understand the nature of the concerns that you faced while staying with us. Please reach out to us in order that we may take this up with you directly and address satisfactorily. We look forward to discussing with you and indeed welcoming you back to the hotel in the very near future.Sincerely,

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mercure Dubai Hotel am 21. März 2024
Dear Ms. Amany,Thank you for taking the time to leave us with an excellent score.It is great to know that you love your experience in our hotel. We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

8/10 – Gut

Gerald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is very nice although showing its age a little. That said it's a true 4 star and good value. The only real complaint I would have is the loud traffic noise being near a highway. Even on the upper floors (I was on floor 35) the traffic was substantially loud. Fortunately I'm not very sensitive to the noise but many would be.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sincerely, Mohamed Elatik Rooms Division Manager am 27. Dez. 2023
Dear Mr. Gerald,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our team.I would like to apologize regarding the noise,Your comment will be shared to the concern department. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.

10/10 – Hervorragend

Ashraf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Mohamed Elatik Rooms Division Manager am 21. Dez. 2023
Dear Mr. Ashraf, Thank you for sharing your comments about your recent visit . It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely,

8/10 – Gut

miwako

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
32階に3泊しました。 夜景は最高です。 メトロの駅がすぐ目の前で移動が楽です。 バスタブがあったのでゆっくりお風呂に浸かれてよかったです。 1階ロビーにあるカフェのチアシードのヨーグルトが美味しかった。 ドバイに行ったらまた泊まりたいです。
Aufenthalt von 3 Nächten im November 2023
Antwort von Mohamed Elatik Rooms Division Manager am 28. Nov. 2023
Dear Valued Guest,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

8/10 – Gut

Khaled

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 15 Nächten im Oktober 2023
Antwort von Mohamed Elatik Rooms Division Manager am 23. Okt. 2023
Dear Mr. Khaled,Thank you for taking the time to leave us with an excellent score.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

10/10 – Hervorragend

Kimio

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff was the most impressed part
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Mohamed Elatik Rooms Division Manager am 14. Okt. 2023
Dear Mr. Kimio,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

8/10 – Gut

Khai Chung

Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Mohamed Elatik Rooms Division Manager am 15. Okt. 2023
Dear Mr. Khai Hung,Thank you for taking the time to leave us with an excellent score.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

8/10 – Gut

Carolyn

Aufenthalt von 1 Nacht im August 2023
Antwort von Mercure Suites Dubai Barsha Heights am 2. Sept. 2023
Dear Ms. Carolyn,Thank you for sharing your score about your recent visit . It is great to know that you love your experience and were impressed with the service rendered by the hosts. Your kind feedback will surely be conveyed to the team. Sincerely,Mohamed ElatikRooms Division Manager

10/10 – Hervorragend

Kennedy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay, the staff were extraordinary, Mohamed Elatik the rooms division manager was super helpful also, and there’s one particular front office duty manager he speaks French Arabic and English I can’t seem to remember his name I just refer to him as the guy that speaks French, he was amazing from my first day checking through out my one month stay. When next I’m visiting Dubai I’ll definitely stay at Mercure Dubai Barsha Heights Hotel and Suites. This time I’ll pick the name of the French Arabic English speaking front office duty manager. Thanks Mercure.
Aufenthalt von 25 Nächten im Juli 2023
Antwort von Mercure Suites Dubai Barsha Heights am 2. Sept. 2023
Dear Valued Guest,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,Mohamed ElatikRooms Division Manager

10/10 – Hervorragend

Rizwan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Mercure Suites Dubai Barsha Heights am 27. Aug. 2023
Dear Valued Guest,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager

4/10 – Schlecht

randa, Doha

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Need to be more clean
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Mohamed Elatik Rooms Division Manager am 30. Juni 2023
Dear Ms. Randa,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.Sincerely

6/10 – Okay

Ahmed

Gut: Personal & Service und Zustand der Unterkunft
Hotel policy is not smoking but it looks like the policy is not tight enough with some guests smoke in their rooms which drifted in my room .
Aufenthalt von 7 Nächten im Mai 2023

8/10 – Gut

Mazen

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Organised well. Only one
Aufenthalt von 7 Nächten im Mai 2023
Antwort von Mohamed Elatik Front Office Manager am 15. Mai 2023
Dear Mr. Mazen,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,

4/10 – Schlecht

Joseph Alphonso

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Drainage issue in my bathroom / shower meaning flooding occurs every time I used it
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Mohamed Elatik Front Office Manager am 9. Mai 2023
Dear Mr. Joseph,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.Sincerely

8/10 – Gut

Sonja

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel near metro station and the staff is very friendly
Aufenthalt von 4 Nächten im April 2023
Antwort von Mohamed Elatik Front Office Manager am 5. Mai 2023
Dear Ms. Sonja,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,

8/10 – Gut

HAK WOON

Aufenthalt von 1 Nacht im April 2023
Antwort von Mohamed Elatik Front Office Manager am 1. Mai 2023
Dear Mr. Woon Thank you for sharing your review about your recent visit . It is great to know that you liked your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely,

6/10 – Okay

Vanessa

Gut: Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2023
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 24. Apr. 2023
Dear Ms. Vanessa,I would like to apologize once again to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future. Again, we’re genuinely sorry for your experience and thank you for sharing your comments.

8/10 – Gut

MARITZA

Aufenthalt von 5 Nächten im März 2023
Antwort von Mohamed Elatik Front Office Manager am 27. März 2023
Dear Ms. Maritza,Thank you for the good review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,

4/10 – Schlecht

Sidrah

Aufenthalt von 6 Nächten im Februar 2023
Antwort von Mohamed Elatik am 5. März 2023
Dear Sidrah,Thank you for taking the time to place a social review. We can see by your score that your experience with us could have been better and we would very much like to understand the nature of the concerns that you faced while staying with us. Please reach out to us on ha8v6-fo@accor.com in order that we may take this up with you directly and address satisfactorily. We look forward to discussing with you and indeed welcoming you back to the hotel in the very near future.With Regards,Mohamed ElatikFront Office Manager

10/10 – Hervorragend

Abrar

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Mohamed Elatik am 24. Jan. 2023
Dear Mr. AbrarThank you for your review and for taking the time to write it. It was such a thrill to read and we cannot be more appreciative!We're so glad that you all had a great stay with us here at Mercure Dubai. It's our goal to create lasting memories for our guests, and it is a pleasure to know that you all felt so comfortable throughout your time with us. I will convey your kind words to our hosts to inspire them more to provide the best service for our valued guests like yourself.It was indeed a great pleasure having you stay with us and hope to welcome you again soon.Sincerely,Mohamed ElatikFront Office Manager

8/10 – Gut

Ahmed

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Het hotel was op zich netjes op het eerste oog. Eenmaal op de kamer kwamen de eerste mankementen al naar boven. Een waterkoker die kapot is. Werd overigens meteen vervangen, top! Een afgebroken houder van de douchekop waardoor deze niet fatsoenlijk op de plaats bleef. De stortdouchekop werkte niet naar behoren en er was schimmel in de douche, dit was goed te ruiken. Bij het ontbijt was het een chaos. De ontbijtruimte is te klein voor het aantal mensen die het hotel kan huisvesten. Verder wel een goede ervaring gehad met de service en klantvriendelijkheid. Het hotel ligt centraal waardoor alles goed bereikbaar is.
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 21. Dez. 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Okay

Owais

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Overall a good clean hotel. Nice location. The check-in process was quick, however they took 40 mins to check out.
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von Shahi Soodin, Assistant Front Office Manager am 18. Dez. 2022
We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I am sorry we delayed you upon check out. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Okay

Funke

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The hotel is next to the train station. House cleaning is barely minimum - linens were not changed daily and towels looked depressed and worn.The facility needs some facelift.
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 14. Dez. 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohamed ElatikFront Office Manager

8/10 – Gut

Tze Huii

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very spacious. Staff were friendly. Like the convenience of having essential amenities within the hotel.
Aufenthalt von 5 Nächten im November 2022
Antwort von Shahi Soodin, Assistant Front Office Manager am 10. Dez. 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Okay

Basil

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
I am going regularly and stays at different hotels in dubai , sometime twice in months,, this is the first hotel who asked for cash deposit despite I already paid the fees online !!!
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 8. Okt. 2022
Dear Mr. Basil,On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

10/10 – Hervorragend

MHD Amar, Beirut

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location you can go every where in 20min The price resunable.
Aufenthalt von 5 Nächten im September 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 2. Okt. 2022
Dear Valued Guest,On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

8/10 – Gut

Noora

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
The breakfast buffet was excellent. Rooms were big and clean. Great location and close to metro. The cons: toiletries were below average (e.g. one product for hand soap, shampoo and conditioner, no soap bars, no body lotion, no area for leaving your own products) design of shower is bad where water can spill over to the floor) they give you bottled water so you need to keep asking for water to your room, no water fountain stations at the lobby, the staff arranging for cabs is aggressive about using their own cabs vs. Uber, you can’t take food from buffet to your room so you need to eat there (I get why but still annoying) the AC system is flawed (where the air comes from the ceiling down to the couch is a bad spot and can cause you to get cold) the food at the cafe at the lobby is overpriced (The sandwiches were ok but the donuts were old so don’t get them)
Aufenthalt von 6 Nächten im September 2022
Antwort von The Management am 17. Sept. 2022
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 – Gut

Jonscott

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2022
Antwort von Mohamed Elatik Rooms Division Manager am 15. Juni 2023
Dear Valued Guest,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience and were impressed with the service rendered by our hosts.We look forward to serving you in a near future!Sincerely,

10/10 – Hervorragend

weijia

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im August 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 28. Aug. 2022
Dear Weijia,On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your wonderful review. We hope that your next stay will be as pleasant as the previous one.

2/10 – Ungenügend

Bakhtiar

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hej, vi reste och återvände med en trasig väska, så vi måste återbetalas
Aufenthalt von 7 Nächten im August 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 23. Aug. 2022
Dear Valued Guest,On behalf of the entire team, I would like to thank you for choosing Mercure Dubai Barsha Heights posting your review. We would like to know more about your concern please contact us.

8/10 – Gut

Salvatore

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Buon hotel, peccato per la colazione non adatta allo stile Italiano
Aufenthalt von 6 Nächten im August 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 23. Aug. 2022
Dear Mr. Salvatore,We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

Abdullah

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Juli 2022

10/10 – Hervorragend

Divya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2022

8/10 – Gut

FERUZA

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
It was nice stuff was helpful
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 3. Aug. 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

bijan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 3. Aug. 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Okay

Ahmad

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 8 Nächten im Juli 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 3. Aug. 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

santosh

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Family friendly. Morning breakfast buffet was very good.
Aufenthalt von 7 Nächten im Juni 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 4. Juli 2022
Dear Mr. Santosh, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Okay

Khaled, Marina DL Rey

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Customer service and phone services are very bad… calls not answered … WhatsApp service is slow in response and not precise. Front desk staff including manager on duty skills needs improvement esp. customer interaction and credibility..
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 2. Juli 2022
Dear Mr. Khaled, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Hervorragend

FARROKH

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Juni 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 30. Juni 2022
Dear Mr. Farrokh, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Awesome value for price
This hotel might be the most confortable, convenient and quality for price in Dubai. I've tried may hotels for short to long stay and this one is my preferred. The value for price is amazing, the staff very nice and there for any need.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Sincerely, Mohamed Elatik Front Office Manager am 28. Juni 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Sagarika

Great value for money!
Massive rooms, very comfortable and clean. Staff really helpful in all aspects. Good for unmarried couples as well. metro station is a minutes walk from the hotel. Super convenient.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Shahi Soodin, Assistant Front Office Manager am 26. Juni 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

JEONGHOON

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Shahi Soodin, Assistant Front Office Manager am 26. Juni 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.