Außenbereich

Bewertungen von Grand Mercure Dubai City

5 out of 5
Grand Mercure Dubai City
61B Street, Garhoud, Next to GGICO Metro, Dubai

Bewertungen

8,2

Sehr gut

369 von insgesamt 667 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
135 von insgesamt 667 Gästebewertungen haben eine Bewertung von 8 - Gut" "
63 von insgesamt 667 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 667 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
61 von insgesamt 667 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,4/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Und hat die Unterkunft sehr gefallen. Personal sehr nett und hilfsbereit Einkaufsmöglichkeiten schnell zu erreichen und 24/7 offen. Metro nur 5 Minuten zu Fuß.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von . am 22. Mai 2024
Lieber Michael, vielen Dank für Ihr positives Feedback! Wir freuen uns, dass Ihnen unser Personal und die Lage gefallen haben. Unsere 24/7 geöffneten Einkaufsmöglichkeiten und die Nähe zur Metro sind weitere Annehmlichkeiten, die wir gerne bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Grand Mercure Dubai City

10/10 – Hervorragend

Les

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and attentive service
Aufenthalt von 1 Nacht im März 2024
Antwort von . am 23. März 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

8/10 – Gut

Anja

Aufenthalt von 6 Nächten im Februar 2024
Antwort von . am 23. März 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

8/10 – Gut

Sara, Waldkirch

Gut: Personal & Service und Zustand der Unterkunft
War sehr schön und sehr gemütlich
Aufenthalt von 6 Nächten im Februar 2024
Antwort von . am 24. Feb. 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

8/10 – Gut

Carsten

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Management am 25. Jan. 2024
Dear Carsten,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

4/10 – Schlecht

Tolga

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 3. Nov. 2023
Dear Tolga,Thank you for your feedback. We regret to hear that your experience did not meet your expectations, as indicated by the rating you have given us. We are committed to providing our guests with the highest quality of service and facilities, and it seems we fell short during your stay.Please do not hesitate to reach out to us directly with any further comments or concerns. We hope to have the chance to better serve you in the future.Warm regards,

4/10 – Schlecht

Frau Ephrasie Miraine

Aufenthalt von 5 Nächten im Oktober 2023
Antwort von . am 3. März 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Hervorragend

Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect Hotel for a night over nearby DXB. We did get our luggage over half an hour later after checking in. Could be quicker, especially after a long flight.
Aufenthalt von 1 Nacht im September 2023
Antwort von Sincerely, Renuka S. Duty Manager am 8. Okt. 2023
Dear Christian, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

8/10 – Gut

Mark

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Management am 26. Juni 2023
Thank you very much for taking the time to review our Grand Mercure Hotel and Residences Dubai AirportI was glad to read that overall you have enjoyed your stay with us.We are already looking forward to your next arrival.With best regards,Hotel Management

8/10 – Gut

Andreas

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Hotel Management am 26. Juni 2023
Thank you very much for taking the time to review our Grand Mercure Hotel and Residences Dubai AirportI was glad to read that overall you have enjoyed your stay with us.We are already looking forward to your next arrival.With best regards,Hotel Management

10/10 – Hervorragend

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Management am 26. Juni 2023
Thank you very much for taking the time to review our Grand Mercure Hotel and Residences Dubai AirportI was glad to read that overall you have enjoyed your stay with us.We are already looking forward to your next arrival.With best regards,Hotel Management

6/10 – Okay

Carina

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Management am 26. Juni 2023
Thank you very much for taking the time to review our Grand Mercure Hotel and Residences Dubai AirportI was glad to read that overall you have enjoyed your stay with us.We are already looking forward to your next arrival.With best regards,Hotel Management

10/10 – Hervorragend

Klaus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles Optimal, nur der Roof Top Pool ist aktuell geschlossen. Wie man uns sagte bis voraussichtlich August 2023.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Management am 26. Juni 2023
Thank you very much for taking the time to review our Grand Mercure Hotel and Residences Dubai AirportI was glad to read that overall you have enjoyed your stay with us.We are already looking forward to your next arrival.With best regards,Hotel Management

2/10 – Ungenügend

Seyed

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Zimmer war sehr schmutzig! Frühstück ganz normal aber da das Zimmer unheimlich schmutzig war, kann ich leider nix sagen. Es wurde einfach vergessen zu putzen!!!
Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Johanna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir waren als Familie 6 Nächte da.Sehr nettes Personal. Sehr sauber.Obwohl Flughafen in der Nähe ist kriegt man nicht viel mit.
Aufenthalt von 6 Nächten im Oktober 2022
Antwort von Guest Relations Officer am 29. Okt. 2022
Thank you for sharing your review following your stay with us. We are delighted to know that you had a great stay with us. We look forward to welcoming you back again soon at Grand Mercure Hotel and Residences Dubai.

2/10 – Ungenügend

Ryan

Aufenthalt von 1 Nacht im August 2022

4/10 – Schlecht

Karim

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Falsche Angaben
Ein Hotel das zwei Bars in der Beschreibung anführt, sollte diese auch haben. Es gibt keine Bar. Das Zimmer ist ebenfalls etwas fragwürdig. Das Waschbecken ist im selben Zimmer gleich neben dem Bett - durchwegs ungewöhnlich und auch sehr unpraktisch.
Aufenthalt von 4 Nächten im Mai 2022
Antwort von Imane Guest Relations Officer am 10. Juni 2022
Thank you for your feedback We are sorry to hear that you were not completely satisfied with your recent visit particularly with the service experienced. Please do allow us to mention that it is never our intention to disappoint our guests in any way and would like to further reassure that we greatly value each and every guest as it very important to us that all our guests have an enjoyable and memorable have an enjoyable and memorable experience at the hotel. please be assured that your feedback is carefully noted for appropriate action to be taken accordingly and we do apologize for any inconvenience caused thank you for your time and we do hope that you wiil give us an opportunity you change your opinion . we have noted your comments with regard to the service rating you share, and please assured that is not our standard of service delivery within the hotel . After the conversation that took place between us , we hope that your experience on this particular occasion will not deter you for visiting us again and that we will have an opportunity to be of service in the near future

10/10 – Hervorragend

André, Zollikon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ausgezeichnetes Preis-Leistungsverhältnis!
Aufenthalt von 1 Nacht im April 2022
Antwort von Ahmed Abbas am 1. Mai 2022
Dear Andre, Thank you for sharing your review following your stay with us. We are delighted to know that you had a great stay with us and it would be our pleasure to see you again soon. Best Regards, Ahmed Abbas Front Office Manager

6/10 – Okay

Fabienne

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2022

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very pleasant stay. Great apartment Friendly stuff. Good quality food. Thanks to the hotel crew
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von GrandMercureDubaiAirport am 6. Nov. 2021
Dear Guest, Thank you for sharing your review following your stay with us. We are delighted to know that you had a great stay with us and it would be our pleasure to see you again soon. Best Regards, Ahmed Abbas Assistant Front Office Manager

10/10 – Hervorragend

Dr. Katja-Alexandra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2021
Antwort von GrandMercureDubaiAirport am 22. Aug. 2021
Dear Guest, Thank you for sharing your review. We are glad to know you had a memorable experience with us and we certainly look forward to welcome you back again soon. Best Regards, Ahmed Abbas Assistant Front Office Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nicht zufrieden.
Aufenthalt von 1 Nacht im Juli 2021
Antwort von GrandMercureDubaiAirport am 21. Juli 2021
Dear Guest, Please allow us to respond in English. Thank you for sharing your review following your stay with us. We apologize for the inconvenience caused, that said, we would like to know more about your experience in order for us to understand more on what are the areas that we would need to improve. We assure you the care and comfort of our guests is our number one priority. Best Regards, Ahmed Abbas Assistant Front Office Manager

6/10 – Okay

David, Canberra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I arrived and specifically requested a smoke free room. Got to the room and it stunk of smoke and had no hot water. Although very clean the standard of the room was old and not really up grand mercure level. To their credit the staff responded rapidly and upgraded my room to one with Hot Water and no smell of smoke, which was nice and professional. But to be honest I probably wouldn’t come back as the maintenance management is clearly not up to scratch and for a transit hotel you want something reliable.
Antwort von . am 20. Mai 2024
Dear David, We sincerely apologize for the inconvenience you faced during your recent stay. We appreciate your feedback regarding the room condition and the maintenance management. It is heartening to know that our staff promptly addressed your concerns and upgraded your room. Your comfort is our top priority, and we regret that we fell short of your expectations this time. Rest assured that we will look into the issues you raised to prevent recurrence. We value your feedback as it helps us improve. Should you reconsider, we would love to have another opportunity to provide you with a seamless experience. Warm regards, Grand Mercure Dubai City

10/10 – Hervorragend

Philippe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The team is excellent. A quiet place near the airport or the metro. The breakfast is really good and everyone of the team is answering quickly and professionally to all your needs. Nice swimming pool. And another one at the roof. We’ll come back for sure
Aufenthalt von 6 Nächten im Mai 2024
Antwort von .. am 17. Mai 2024
Dear Philippe, thank you for your kind words. We are delighted to hear that you enjoyed our team's service, breakfast, and facilities. We look forward to welcoming you back at Grand Mercure Dubai City. Best regards, Grand Mercure Dubai City

2/10 – Ungenügend

Raymond

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service was weak. They never got back to me on any questions. Not good enough for a 5 star hotel
Aufenthalt von 9 Nächten im April 2024
Antwort von . am 17. Mai 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 – Okay

Shobhit, Singapore

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The overall stay was fine, but I didn't like the broken furniture, such as the wobbly dining table and room partition slide, which felt like it would break anytime. The service, although courteous and polite, was also very slow. I asked for the extra Tea sachets and it took almost an hour for it to be delivered to my room, and that too after a few phone calls to the reception.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von . am 17. Mai 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Hervorragend

Mamadou

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good hotel
Aufenthalt von 13 Nächten im April 2024
Antwort von . am 17. Mai 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Hervorragend

Abdulaziz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and clean hotel and good staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von .. am 17. Mai 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

2/10 – Ungenügend

Kerim, Ledeberg

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Het Grand Mercure hotel in Dubai laat helaas veel te wensen over en voldoet niet aan de verwachtingen die men zou hebben van een 5-sterren accommodatie. De gebreken zijn talrijk en variëren van het ontbreken van services aan het zwembad, gesloten poolbar, slecht ontbijt met beperkte keuzes en herhaaldelijk niet aangevulde kamerbenodigdheden zoals water en koffie. Een van de teleurstellingen is het delen van faciliteiten met het naburige Ibis Styles hotel, wat kan resulteren in een minder exclusieve ervaring voor de gasten. Het ontbreken van valet parking na 01:00 uur 's avonds is ook een ongemak, waardoor gasten zelf hun auto moeten parkeren. Bovendien lijkt het hotel niet adequaat te reageren op klachten en verbeterpunten, wat duidt op een gebrek aan aandacht voor gasttevredenheid. De ervaring wordt verder aangetast door de matige kwaliteit van het ontbijt, met herhaaldelijk beperkte keuzes en ondermaatse kwaliteit van etenswaren zoals brood, koffie en fruit. Het delen van zwembadfaciliteiten met andere gasten die zich niet aanvaardbaar gedragen, waaronder ongepast gedrag en storende activiteiten, draagt bij aan een onprettige sfeer en een gevoel van onveiligheid. De roomservice lijkt ook ondermaats te zijn, met bezorgd eten in kartonnen dozen zonder nodige bestek. Deze accumulatie van tekortkomingen en problemen maakt het duidelijk dat het Grand Mercure hotel in Dubai niet voldoet aan de standaarden die men mag verwachten van een 5-sterren accommodatie, eerder 2 sterren
Aufenthalt von 13 Nächten im April 2024
Antwort von .. am 26. Apr. 2024
Geachte Kerim, We willen onze oprechte excuses aanbieden voor de teleurstellende ervaring die u heeft gehad in ons hotel. We waarderen uw feedback over de ontbrekende services aan het zwembad, gesloten poolbar en ongemakken met betrekking tot het ontbijt en kamerbenodigdheden. Het spijt ons ook dat het delen van faciliteiten met het naburige hotel en de beperkingen van valet parking na 01:00 uur afbreuk hebben gedaan aan uw verblijf. We nemen uw opmerkingen serieus en zullen deze gebruiken om onze diensten te verbeteren. Ons streven is altijd om een hoog niveau van gasttevredenheid te bieden en we zullen uw opmerkingen over de roomservice en ongewenst gedrag bij het zwembad zeker aankaarten. Nogmaals onze excuses en we hopen dat u ons in de toekomst nog een kans geeft om uw verwachtingen te overtreffen. Met vriendelijke groet, Grand Mercure Dubai City

2/10 – Ungenügend

Rashad

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung
This is 1 star hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von .. am 24. Apr. 2024
Dear Rashad, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our guests. Warm regards, Grand Mercure Dubai City

4/10 – Schlecht

Khaled

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff was great and helpful Miss Renuka , in particular . Many thanks to her . There was a bad odor in 8th floor . I complained about it to house keeping but no response .
Aufenthalt von 1 Nacht im April 2024
Antwort von .. am 24. Apr. 2024
Dear Khaled, thank you for your feedback. We appreciate your kind words about Miss Renuka. We apologize for the issue you experienced with the odor on the 8th floor. Rest assured, we will address this promptly. Kind regards, Grand Mercure Dubai City.

8/10 – Gut

Christian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von .. am 25. Apr. 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 – Okay

Ali

Mit dem Partner gereist
Gut: Sauberkeit
Close to airport and metro. Not too many restaurants around.
Aufenthalt von 4 Nächten im April 2024
Antwort von .. am 19. Apr. 2024
Dear Ali, thank you for your feedback. We are pleased you found our proximity to the airport and metro convenient. Regarding restaurants, we recommend exploring our in-house dining options for a delightful experience. Looking forward to welcoming you back. Best regards, Grand Mercure Dubai City

8/10 – Gut

GEORGE N, NORRIDGE

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Excellent Staff & service, location ,The hotel is dated ,it can use some updates and remolding
Aufenthalt von 8 Nächten im März 2024
Antwort von . am 5. Apr. 2024
Dear George N, thank you for highlighting our excellent staff, service, and convenient location. We appreciate your feedback regarding the hotel's condition. We are continuously working on updates and remodeling to enhance our guests' experience. We look forward to welcoming you back soon. Goodbye! Grand Mercure Dubai City

2/10 – Ungenügend

IMRAN

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They lied for shuttle service I have to pay for pick and drop.
Aufenthalt von 1 Nacht im April 2024
Antwort von . am 4. Apr. 2024
Dear Imran, we apologize for any confusion regarding our shuttle service. Kindly note that our policy states a charge for pick-up and drop-off services. We appreciate your feedback and will strive to communicate more clearly in the future. Best regards, Grand Mercure Dubai City

8/10 – Gut

Raj Kumar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was little disappointed as I had booked Grosvenor Suite well in advance, but I was offered two 1 BHK appartments. Moreover, one of the reasons I booked the hotel because I saw somewhere that they provide airport transfers, but I was informed that the service from airport to hotel has been discontinued. Overall, my stay was comfortable and breakfast had lot of options to choose from.
Aufenthalt von 2 Nächten im März 2024
Antwort von . am 31. März 2024
Dear Raj Kumar, thank you for sharing your feedback with us. We apologize for the inconvenience caused regarding the room arrangement and the airport transfer service. Please note that our policies ensure accurate room allocation and service availability. We are glad to hear that you found your stay comfortable and enjoyed the breakfast options. Your satisfaction is our top priority, and we hope to welcome you back for an improved experience. Warm regards, Grand Mercure Dubai City

4/10 – Schlecht

kiarash

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
This hotel has been the most disappointing five-star establishment I've ever visited. Here's why: 1) The air conditioning was out of order for three out of the five days of our stay, which was particularly unbearable in Dubai's scorching heat. 2) Despite reserving a premium suite with a king bed, we were given a regular suite with a queen bed. 3) Soap liquid was missing from some of the bathrooms. 4) The shower had issues with its ceiling and paint, with paint particles falling on us during showers. However, to be fair, there were a couple of positive aspects: 1) Its proximity to the airport, though this point is debatable. 2) The cleaning services were commendable.
Aufenthalt von 5 Nächten im März 2024
Antwort von . am 2. Apr. 2024
Dear Kiarash, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you faced during your recent stay at Grand Mercure Dubai City. We regret the issues with the air conditioning, room type, soap availability, and shower condition you encountered. Rest assured, we have taken note of your concerns to ensure immediate rectification. We are delighted to hear that you appreciated our proximity to the airport and the commendable cleaning services. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Grand Mercure Dubai City

8/10 – Gut

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good value hotel, close to airport. Very convenient.
Aufenthalt von 1 Nacht im März 2024
Antwort von . am 26. März 2024
Dear Catherine, thank you for your positive review! We are delighted to hear that you found our hotel to be of good value and conveniently located near the airport. We hope to welcome you back soon. Goodbye and warm regards, Grand Mercure Dubai City.

10/10 – Hervorragend

Sanjeshni

Aufenthalt von 2 Nächten im März 2024
Antwort von . am 26. März 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

4/10 – Schlecht

Veerpal

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Not clean
Aufenthalt von 14 Nächten im März 2024
Antwort von . am 23. März 2024
Dear Veerpal, We apologize for the inconvenience you faced regarding cleanliness. We have strict cleaning protocols in place to ensure a pristine environment for all our guests. Your feedback is valuable, and we will address this issue promptly. We hope to welcome you back soon. Best regards, Grand Mercure Dubai City.

8/10 – Gut

Ismael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hôtel très proche de la station de métro GGIGO et le personnel est super, le petit déjeuner est bien.
Aufenthalt von 9 Nächten im März 2024
Antwort von . am 18. März 2024
Cher Ismael, merci pour votre aimable commentaire. Nous sommes ravis de savoir que vous avez apprécié notre emplacement près de la station de métro GGIGO, ainsi que notre personnel et le petit déjeuner. Nous espérons vous accueillir à nouveau bientôt. Cordialement, Grand Mercure Dubai City.

10/10 – Hervorragend

Abdallah

Aufenthalt von 2 Nächten im März 2024
Antwort von . am 5. Apr. 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 – Hervorragend

Mohammad Abdur

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a great stay
Aufenthalt von 1 Nacht im März 2024
Antwort von . am 8. März 2024
Dear Mohammad Abdur, Thank you for your review and for choosing Grand Mercure Dubai City for your stay. We are delighted to hear that you had a great experience with us. Our team strives to provide exceptional service to all our guests, and we are pleased that we were able to meet your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful stay. Best regards,Grand Mercure Dubai City

10/10 – Hervorragend

Rosa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von . am 9. März 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Hervorragend

Redouane

Aufenthalt von 4 Nächten im März 2024
Antwort von . am 5. Apr. 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

6/10 – Okay

Samir, St Johns

Mit der Familie gereist
The hotel is clean but I booked this hotel based on the advertised free hotel shuttle. When I reached the airport I contacted the hotel and they said they have stopped this service back in 2023. False advertising. Big extra cost to take taxi
Aufenthalt von 1 Nacht im März 2024
Antwort von . am 7. März 2024
Dear Samir, thank you for choosing to stay at Grand Mercure Dubai City and for sharing your feedback with us. We apologize for any inconvenience caused regarding the hotel shuttle service. We appreciate your understanding and will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back in the future. Best regards, Grand Mercure Dubai City.

10/10 – Hervorragend

Aracelis

Aufenthalt von 1 Nacht im März 2024
Antwort von . am 5. März 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

8/10 – Gut

Souha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Le point négatif c’est la nourriture même le petit déjeuner vraiment c’est très juste presque j’ai rien à manger
Aufenthalt von 7 Nächten im Februar 2024
Antwort von . am 3. März 2024
Chère Souha,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que vous n'avez pas été entièrement satisfait de notre offre alimentaire, en particulier le petit déjeuner. Votre avis est important pour nous et nous le prenons en compte. Nous ferons de notre mieux pour améliorer notre sélection de plats afin de mieux répondre à vos attentes.Nous espérons avoir l'opportunité de vous accueillir à nouveau à Grand Mercure Dubai City pour vous offrir une expérience plus agréable.Cordialement,Grand Mercure Dubai City

10/10 – Hervorragend

Zulfiqar

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay with all the facilities of a top class hotel.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von . am 3. März 2024
Dear Zulfiqar, thank you for your positive review of your stay at Grand Mercure Dubai City. We are delighted to hear that you enjoyed your experience with us and that our facilities met your expectations. We hope to welcome you back soon. Best regards, Grand Mercure Dubai City.

10/10 – Hervorragend

Eric

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service from staff
Aufenthalt von 5 Nächten im Februar 2024
Antwort von . am 3. März 2024
Dear Eric, thank you for taking the time to share your positive experience with us. We are delighted to hear that you received great service from our staff. Your kind words are truly appreciated. We look forward to welcoming you back to Grand Mercure Dubai City. Best regards, Grand Mercure Dubai City.