Außenbereich

Bewertungen von Centara Mirage Beach Resort Dubai

4 out of 5

Bewertungen

8,8

Hervorragend

249 von insgesamt 417 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
100 von insgesamt 417 Gästebewertungen haben eine Bewertung von 8 - Gut" "
40 von insgesamt 417 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 417 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 417 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

9,2/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Steffen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im März 2024
Antwort von Centara Mirage Beach Resort Dubai am 2. Apr. 2024
Dear Steffen, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them & and if you require further assistance, please do feel free to contact us directly. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

10/10 – Hervorragend

Janina

Aufenthalt von 9 Nächten im März 2024
Antwort von Centara Mirage Beach Resort Dubai am 19. Apr. 2024
Dear Janina,Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page on this special occasion. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

10/10 – Hervorragend

Ewgenij

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im März 2024
Antwort von Centara Mirage Beach Resort Dubai am 2. Apr. 2024
Dear Ewgenij, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guests' stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our pleasant staff offers. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

6/10 – Okay

R.

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Klein Zimmer, Sauberkeit mäßig. Personal waren aber sehr nett
Aufenthalt von 5 Nächten im März 2024
Antwort von Centara Mirage Beach Resort Dubai am 12. März 2024
Dear R., Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Your compliment '' Personal waren aber sehr nett.'' is remarkable. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. It is saddened to learn by your review ''Klein Zimmer, Sauberkeit mäßig.'' that the room size fell short of your expectations. For us, cleanliness, upkeep, and guest comfort all play a role very important. Our Housekeeping service team is generally very attentive to guests’ needs and we prepare the room thoroughly for our all guests. To ensure that our guests have the most satisfying experience, our dedicated housekeeping service staff on each floor is always on hand to assist with any special requests. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

2/10 – Ungenügend

Christian Thomas Lee

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Centara Mirage Beach Resort Dubai am 21. März 2024
Dear Christian Thomas Lee, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. It is saddening to know you did not have the opportunity to meet with them & and if you require further assistance, please do feel free to contact us directly. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

10/10 – Hervorragend

Daniel

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Centara Mirage Beach Resort Dubai am 9. Feb. 2024
Dear Daniel, Warmest Festive Greetings from Centara Mirage Beach Resort, We appreciate you taking the time to share such a wonderful review on this platform, on your family's vacation with a perfect 100%. Our goal is to make our guest's stay as comfortable as possible while offering them outstanding Thai-inspired experiences and exceptional hospitality to our diverse guest range. We value your interaction with our family-friendly arrangements, numerous choices, activities, and additional services our staff offers. We are looking forward to an opportunity to serve you and your family soon. With Best regards, Vikas Bhatia, Quality Manager

6/10 – Okay

Aysel

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Centara Mirage Beach Resort Dubai am 4. Feb. 2024
Dear valued guest, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the valuable time to share the review. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. On another note, we understand from the scores you have given for your experience, that there is still room for improvement. Maintaining a first-class level of service is a challenging task, therefore, I would very much appreciate it if you could kindly let me know the specific reasons for discontent so that we can rectify the matter with our team. Please feel free to contact us directly if there is anything we can do for you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again.

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Centara Mirage Beach Resort Dubai am 27. Dez. 2023
Dear Stefan, Thank you very much for sharing your feedback on this platform. We strive to provide the greatest service and an excellent Thai-inspired experience to our diversified guests and to make our guests stay the most comfortable. Thank you once again for your valuable time and positive review. We look forward to being of further support to you and your family throughout your upcoming stay with us. With Best regards, Vikas Bhatia, Quality Manager

10/10 – Hervorragend

Nashwan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
war sehr schön, bis zum nächsten Mal!
Aufenthalt von 8 Nächten im November 2023
Antwort von Centara Mirage Beach Resort Dubai am 5. Dez. 2023
Dear Nashwan, Thank you very much for sharing your feedback on this platform. We strive to provide the greatest service and an excellent Thai-inspired experience to our diversified guests and to make our guests stay the most comfortable. Thank you once again for your valuable time and continued support to us; We are grateful for your recommendation and faith in us, and we hope to be of more assistance to you and your family on your future stay with us. With Best regards, Vikas Bhatia, Quality Manager

10/10 – Hervorragend

Lutz

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Centara Mirage Beach Resort Dubai am 23. Dez. 2023
Dear Lutz, Thank you very much for sharing your feedback on this platform. We strive to provide the greatest service and an excellent Thai-inspired experience to our diversified guests and to make our guests stay the most comfortable. Thank you once again for your valuable time and positive review. We look forward to being of further support to you and your family throughout your upcoming stay with us. With Best regards, Vikas Bhatia, Quality Manager

10/10 – Hervorragend

Yaman

Gut: Zustand der Unterkunft
Extrem gut. 9,9 locker
Aufenthalt von 6 Nächten im November 2023
Antwort von Centara Mirage Beach Resort Dubai am 12. Nov. 2023
Dear Yaman, Thank you very much for sharing your feedback on this platform. We strive to provide the greatest service and an excellent Thai-inspired experience to our diversified guests and to make our guests stay the most comfortable. Your compliments ''Extrem gut. 9,9 locker'' and warm thoughts on the resort location, amazing family-friendly arrangement & facilities, with service by our excellent staff are truly appreciated. Thank you once again for your valuable time and continued support to us; We are grateful for your recommendation and faith in us, and we hope to be of more assistance to you and your family on your future stay with us. With Best regards, Vikas Bhatia, Quality Manager

8/10 – Gut

Paul

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles wie erwartet, familienfreundlich, cooler Wasserpark super Infrastruktur und nettes zuvorkommendes Personal
Aufenthalt von 9 Nächten im Oktober 2023
Antwort von Centara Mirage Beach Resort Dubai am 24. Okt. 2023
Dear Paul, Thank you for taking the time to share your experience on this platform. It's lovely to read that you appreciated our beautiful clean family-friendly arrangements and the amazing facilities including the cool water park, great infrastructure & service by our courteous team to you and your family. Thank you once again for taking time to share the review and we look forward to seeing you again in the near future. With Best regards, Vikas BhatiaQuality Manager

8/10 – Gut

Claudia

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Das Hotel bietet viele Attraktionen für Kinder. Ein sehr sauberes Hotel. Der Rettungsschwimmer Abdrahman hat sich so toll und die Kinder gekümmert und gespielt. Uns hat folgendes nicht gefallen. Wasser musste man zahlen, beim Abendessen kostet eine Wasserflasche stolze 6€. Viel zu überfüllt, sodass man lange auf den Aufzug warten musste. Das Restaurant Sands Beach war eine Katastrophe,Vorspeise wurde mit Hauptgang zusammen serviert, unfreundliches Personal und das Essen war nicht lecker. Bei Abreise wurde kein Taxi gerufen sondern mussten verteuert das Hotel Taxi nehmen. Viele versteckte unnötige Kosten. Bei all inklusive ist nur billig Wein und Bier mit drin. Drum herum gibt es nix. Nicht mal eine Fußgängerzone zum spazieren. Man ist auf Taxi angewiesen allerdings steht man überall in Dubai im Stau.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Centara Mirage Beach Resort Dubai am 12. Okt. 2023
Dear Claudia, Thank you for taking the time to share your experience on this platform. It's lovely to read that you appreciated our beautiful family-friendly arrangements and all the facilities & services provided by our team in particular Abdurahman from Kids Pool to make you & your family's experiences memorable and enjoyable. On another note, it's regret to learn that your experiences fell short of your expectations on a few services. Our training programs in all our departments strongly emphasize an equally high standard of service, especially regarding empathy, guest experience management, and attentiveness services. In regards to price, we regularly benchmark our prices against the other hotels to ensure a fair price for our guests. In this case, your opinion is highly respectable. Rest assured that your entire experience will be reinforced with our team. In any case, your opinion is highly respectable. Thank you once again for your feedback and we look forward to seeing you again in the near future. With Best regards, Vikas Bhatia Quality Manager

10/10 – Hervorragend

Sofyan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best family hotel great location on dubai island
Perfect hotel for family with great kidsclub and activities and waterpools especially for kids. Location is suberb and via the highway all important areas easy to reach. Breakfest buffet is rich with indian Arabic thai and international food. Rooms are big and with balcony. Seaview is a recommendation and worth the price.
Aufenthalt von 14 Nächten im September 2023
Antwort von Centara Mirage Beach Resort Dubai am 22. Sept. 2023
Dear Sofyan, Thank you for taking the time to share your experience with a 100% rating on this platform. It's lovely to read that you appreciated our beautiful family-friendly arrangements and the amazing facilities & service by our team to make your stay memorable and enjoyable. Thank you once again for your wonderful feedback and we look forward to seeing you again in the near future. With Best regards, Vikas BhatiaQuality Manager

10/10 – Hervorragend

Simeon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr großes und sauberes Hotel. Immer wieder-perfekt für Familien.
Aufenthalt von 7 Nächten im Mai 2023
Antwort von kanokwan c am 14. Juni 2023
Dear Mr. Simeon,Thank you very much for your valuable time to share your wonderful review. We are happy to hear that you had an enjoyable and perfect stay with us. It was our privilege to serve you and we certainly look forward to welcoming you back in the near future. With best regards, Kanokwan Chamchoy Quality Manager

10/10 – Hervorragend

Alexander

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel super, Lage komplett Neubaugebiet und gar nix fertig
Aufenthalt von 7 Nächten im Mai 2023
Antwort von kanokwan c am 27. Mai 2023
Dear Mr. Alexander,Thank you very much for your review.We are delighted to hear that you enjoyed your time here and that you have indulged in every aspect.We look forward to welcoming you and your loved ones back again for another fabulous experienceWith best regards, Kanokwan ChamchoyQuality Manager

10/10 – Hervorragend

Olga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr gut
Aufenthalt von 7 Nächten im Mai 2023
Antwort von kanokwan c am 25. Mai 2023
Dear Ms. Olga,Thank you very much for your wonderful review.We are delighted to know that you had a great holiday with your family.We trust and hope that we may have the opportunity to recreate wonderful memories, looking forward to a return visit.With best regards, Kanokwan ChamchoyQuality Manager

8/10 – Gut

Gabriela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es war sehr schön. Tolle Schwimmbäder und direkt am Meer. Sehr leckeres Essen. Gut verteiltes Buffet. Schöne Aussicht vom Dachrestaurant ebenso von dem unten oder am Meer. Freundliches Personal. Ruhig. Weit verteilt. Schade und sehr unpassend war der viel zu offensichtliche Alkoholausschank überall. Es ist ja ein Familien Hotel und in einem arabischen Land, etwas verdeckter würde besser passen.
Aufenthalt von 12 Nächten im Mai 2023
Antwort von kanokwan c am 18. Mai 2023
Dear Mr. Gabriela,Thank you very much for your valuable time to share your stay review with us. We are happy to hear that you had a comfortable and enjoyable stay with us. Your complimenting feedback about the team is much appreciated and has been shared with them with pleasure.It was our privilege to serve you and we certainly look forward to welcoming you back in the near future.With best regards, Kanokwan ChamchoyQuality Manager

8/10 – Gut

Stefan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unterkunft schön. Ideal für Familien dank Wasserpark. Die Lifeguards sind super. Machen sogar mit Kinder immer wieder etwas. Es war super. Getränke ziemlich teuer wenn nicht "all inclusive".
Aufenthalt von 6 Nächten im April 2023
Antwort von kanokwan c am 22. Apr. 2023
Dear Mr. Stefan,Thank you very much for staying with us recently and for this great review that you have posted.We are pleased to read that you had a brilliant stay with us and you were happy with the service and facilities provided at the resort. We would like to assure you that prices at the resort are on par with other 4 Star resorts in the region as our aim is to offer our valued guests a delightful experience and excellent value for money.We look forward to welcoming you back in the future.With best regards,Kanokwan ChamchoyQuality Manager

10/10 – Hervorragend

Petra

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alle war super: strand, pools, freundliche Personal, zimmer war top, entertainment für kind (und eltern auch), gym … Ich möchte gerne nochmal kommen.
Aufenthalt von 3 Nächten im April 2023
Antwort von kanokwan c am 22. Apr. 2023
Dear Ms. Petra,Thank you very much for the 5-star review and we are thrilled to see our team took fantastic care of you!We look forward to welcoming you and your family again.With best regards,Kanokwan ChamchoyQuality Manager

10/10 – Hervorragend

Hans

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect for families. However if you want to do regular day trips / sightseeing of the city of Dubai, the hotel is not located well. Very nice staff. Great for kids!!! Never seen so many pregnant women and baby trollers in a hotel. Our son loved the hotel. We shall come bsck soon hopefully! Great place to stay and relax!
Aufenthalt von 9 Nächten im Februar 2023
Antwort von kanokwan c am 24. Feb. 2023
Dear Mr. Hans,Thank you very much for taking the time to share your thoughts following your stay with us.We appreciate that you enjoyed our facilities and thank you for your kind words regarding the services provided by our passionate team.We look forward to hearing from you and welcoming you back again.With best regards, Kanokwan ChamchoyQuality Manager

8/10 – Gut

Francesco

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
sehr sauberes Hotel Sokol und Ram machen es super! Essen sehr teuer Abgelegenes Hotel Anlage top Frühstück top Zimmer top
Aufenthalt von 5 Nächten im Januar 2023
Antwort von kanokwan c am 2. Feb. 2023
Dear Ms. Francesco,Thank you very much for your feedback and review.We are delighted to read your comments that you had thoroughly enjoyed the whole experience with us.We value your loyalty and look forward to welcoming you back in a near future.With best regards, Kanokwan ChamchoyQuality Manager

8/10 – Gut

Peter

10/10 – Hervorragend

Ram Parkash

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

10/10 – Hervorragend

Diana

8/10 – Gut

Giuliana

Aufenthalt von 6 Nächten im Oktober 2022

10/10 – Hervorragend

Gianfranco

Aufenthalt von 11 Nächten im Oktober 2022

10/10 – Hervorragend

Denise

Aufenthalt von 1 Nacht im April 2022
Antwort von Kanokwan Chamchoy am 29. Apr. 2022
Dear Denise,  Thank you so much for the positive feedback and rated us 10/10. It is pleasure to welcome you and your family and we are extremely happy that hearing that you had amazing family holiday. We value your loyalty and look forward to welcoming you back in a near future.  With best regards, Kanokwan Chamchoy Quality Manager

6/10 – Okay

Raffael

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Enorm schlechter Service
Aufenthalt von 9 Nächten im April 2022
Antwort von Kanokwan Chamchoy am 25. Apr. 2022
Dear Raffael,  Thank you very much for taking time to review us. We are sorry to hear that you had unpleasant experience with us. It would be much appreciated if we can connect with you and learn more details of your experience. Please rest assured that our team members are more than happy to help you and make your stay most comfortable where possible. We sincerely hope that you will grant us the opportunity to restore your confidence and welcoming you back.  With best regards, Kanokwan Chamchoy Quality Manager

8/10 – Gut

Sandro, Schwarzenbach

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ideales Familienhotel mit kleinen Kindern.
Aufenthalt von 5 Nächten im April 2022
Antwort von Kanokwan Chamchoy am 25. Apr. 2022
Dear Sandro,  Thank you very much for taking time to share your feedback following you recent stay with us. We are glad to learn that you had pleasant stay and your kids had joyful holiday. We look forward to welcoming you back again in the near future.  With best regards. Kanokwan Chamchoy Quality Manager

8/10 – Gut

Paul

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr gutes Familienhotel
Aufenthalt von 10 Nächten im April 2022
Antwort von Kanokwan Chamchoy am 25. Apr. 2022
Dear Paul,  Thank you very much taking time to leave us a beautiful review. It is our pleasure to welcome you and your family and learning that you had amazing holiday with your family make us smile. We cannot wait to welcoming you back again for more delightful experience.  With kind regards, Kanokwan Chamchoy Quality Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2022
Antwort von Kanokwan Chamchoy am 3. Apr. 2022
Dear Valued Guest, Thank you very much for giving us high rat 10/10. We are extremely glad to know that you had amazing stay with us. We look forward to welcoming you back again very soon. With best regards, Kanokwan Chamchoy Quality Manager

8/10 – Gut

Yves

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolles Hotel fuer Familien mit Kinder. Allerding direkt in der Flugschneise gelegen, somit den ganzen Tag und auch Abends am Zimmer Flugzeuge zu hoeren und (sehen) ;) Fuer geraeuschempfindliche Menschen wahrscheinlich nicht optimal. Und relativ weit weg vom neuen Zentrum von Dubai (ca 30-40 min mit dem Taxi je nach Verkehr)
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Kanokwan Chamchoy am 28. Feb. 2022
Dear Yves, Thank you for your wonderful review and we are delighted to hear that you enjoyed your stay at our resort. We are very grateful and can only hope that we exceeded your expectations. We look forward to welcoming you back again soon. With best regards, Kanokwan Chamchoy Quality Manager

10/10 – Hervorragend

Reza

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Insgesamt in Ordnung
Aufenthalt von 5 Nächten im Dezember 2021
Antwort von Kanokwan Chamchoy am 6. Feb. 2022
Dear Reza, Thank you very much for your feedback. We are very happy to learn that you had pleasant stay with us. We look forward to welcoming you back again in the near future. Have a delightful day! Kanokwan Chamchoy Quality Manager

10/10 – Hervorragend

Markus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Hotel
Gerne wieder einfach spitze. Macht weiter so
Aufenthalt von 2 Nächten im Dezember 2021
Antwort von Kanokwan Chamchoy am 28. Dez. 2021
Dear Markus, Happy Christmas!!! Thank you very much for your wonderful rate and feedback. We are very happy to learn that you had wonderful staycation with us. We look forward to welcoming you back again in the near future. Have a delightful day! Kanokwan Chamchoy Quality Manager

4/10 – Schlecht

Marius

Verbesserungswürdig: Sauberkeit
Neues Hotel mit vielen Mängeln
-Badezimmer: Toilettenpapier im Klo, Rot-braune Flecken auf dem Fußboden, überall Farbreste, Dreckige Wäre und Scheiben. - Zimmer: Wasserkocher wird nicht heiß, kaum Platz für Gepäck - Restaurants: Halbpensionsgäste müssen nach Getränkebestellungen immer sofort bezahlen, sehr nervig. Getränke sehr teuer (23 AED für eine Flasche Wasser, das sind ca. 5,50€). Essen von Qualität und Auswahl her sehr gut. - Service: Personal ist oft nicht gut eingearbeitet und jeder macht es anders. Verwirrung wegen den verschiedenen Armbändern (nur Frühstück / Frühstück und Abendessen / Alle Speisen / All Inclusive). - Schutzmaßnahmen: Viele Gäste tragen keine Maske und halten keinen Abstand, speziell in den Fahrstühlen. Es gibt keine Hinweisschilder und dem Personal ist das Verhalten der Gäste egal. - Sehr lautes Hotel - für Kinder. Wer Ruhe sucht, sucht diese vergebens. - Strand: Ausreichend Liegen vorhanden, Schirme werden täglich morgens aufgespannt. Beistelltische leider oft dreckig mit klebrigen Eis- oder Getränkeresten.
Aufenthalt von 2 Nächten im Dezember 2021
Antwort von Kanokwan Chamchoy am 29. Dez. 2021
Dear Marius, Thank you very much for your feedback. My sincere apologies for the inconvenience and challenges your experience during the stay. My. Yuliy, our Front office manager tried to contact you but unfortunately we could not connect with us as we wish. It would be appreciated if we could connect with us to learn more detail of your comment as it is very important to us. Please kindly contact us back at your convenience. Thank you and with kind regards, Kanokwan Chamchoy Quality Manager

8/10 – Gut

janine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle Möbelierung, geschmackvoll ,Aussenanlage sehr schön,
Aufenthalt von 6 Nächten im Dezember 2021
Antwort von Kanokwan Chamchoy am 9. Dez. 2021
Dear Ms. Janine, Thank you very much for you kind rate and review. We are very happy to hear that you had great holiday and very much enjoyed with hotel facilities. We look forward to welcoming you back again. Thank you and have a delightful day! Kanokwan Chamchoy Quality Manager

2/10 – Ungenügend

Leonardo Jr, Hilden

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
- am 3. Tag wurde kein Wasser aufgefüllt - Zimmer wurde nicht gründlich gereinigt - an 2 Tagen ging Feueralarm an. Einmal für 20 min. Für Kleinkinder in der Nacht schrecklich. Kinder haben ein gestoerten Schlaf. Management wollte sich dazu äußern, aber es kam nichts mehr.
Aufenthalt von 6 Nächten im November 2021
Antwort von Sebastien Scheeg, General Manager am 30. Nov. 2021
Dear Mr. Leonardo Jr, Thank you very much for your comment and feedback, I really appreciate. Our sincere apologies for the inconvenience caused during your stay following our strict safety measures and protocols in place. I hope we will be having the chance to welcoming you back and restore your confidence. With kind regards, Sebastien Scheeg General Manager

8/10 – Gut

André

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr hilfreiches Personal, immer hilfsbereit. Super sauberes Hotel, alles blitzblank. Das Personal könnte vom Management noch besser geschult werden und die tolle Lage und Ausstattung (Strandbar, Strandrestaurant) könnte mit einem besseren, ideenreicheren Angebot viel besser vermarktet / genutzt werden. Trotzdem sind die Preise für Speisen und Getränke sehr teuer. Allgemein scheint das Management eher mässig zu sein.
Aufenthalt von 8 Nächten im November 2021
Antwort von Sebastien Scheeg, General Manager am 30. Nov. 2021
Dear Mr. Andre, Thank you for sharing your experience with us. We thank you for your comments and you can be convinced that they are taken into consideration for our continuous improvement. We look forward to welcoming you and your family back Sebastien Scheeg General Manager

10/10 – Hervorragend

Esther

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle Location für Familien. Kein öv Anschluss, d.h. man kommt nur mit dem Taxi weg.Die sind aber nicht immer verfügbar. Ausgezeichnetes Frühstücksbuffet.
Aufenthalt von 7 Nächten im November 2021
Antwort von Sebastien Scheeg, General Manager am 30. Nov. 2021
Dear Eshter, Thank you very much for your positive comments, we look forward with the team to welcoming you and your family back. With kind regards, Sebastien Scheeg General Manager

10/10 – Hervorragend

Adrian Bruno

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im November 2021

8/10 – Gut

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A la Carte Restaurant war auf viele Tage ausgebucht. Tolle Wasserspiele.
Aufenthalt von 7 Nächten im Oktober 2021
Antwort von Kanokwan Chamchoy am 9. Nov. 2021
Dear Mr. Daniel, Thank you very much for your review and feedback. I am pleased to hear that you enjoyed with stay with us, especially the water park. My sincere apologies with the restaurant booking. We have taken your notes to improve our reservation system. I hope that you will grant us the opportunity to restore your confidence and welcome you back. Thank you and have a delightful day! Kanokwan Chamchoy Quality Manager

8/10 – Gut

Gisela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gisela
Das Hotel, Service und Restaurants waren ganz wunderbar; störend waren nur die Flugzeuge, die ziemlich tief über das Hotel und Strand geflogen sind.
Aufenthalt von 4 Nächten im November 2021
Antwort von Kanokwan Chamchoy am 9. Nov. 2021
Dear Gisela, Thank you for sharing review following your experience with us recently. I am glad to hear that you have enjoyed hotel facilities and food. We are looking forward to your next visit. Have a delightful day! Kanokwan Chamchoy Quality Manager

10/10 – Hervorragend

Takao

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
プールが良くて毎年行きたい
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Centara Mirage Beach Resort Dubai am 25. Mai 2024
Dear Takao, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score with an amazing compliment ''The pool is great and I want to go every year'' from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

10/10 – Hervorragend

Shahrukh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Centara Mirage Beach Resort Dubai am 25. Mai 2024
Dear Shahrukh, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

2/10 – Ungenügend

Ali

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Centara Mirage Beach Resort Dubai am 17. Mai 2024
Dear Ali, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Upkeep and cleanliness with guest comfort are very important to us. Our Housekeeping service team is generally very attentive to guests’ needs and we prepare the room thoroughly for our all guests. We assure you that our consistency in upholding the highest norms of service and excellence is adhered to as per Dubai Municipality. To ensure that our guests have the most satisfying experience, our dedicated housekeeping team on each floor, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

10/10 – Hervorragend

Lashyia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pool area is very nice. I only stayed for one night. The hotel was very clean. If you’re trying from the US you will need to bring an adapter to plug in your devices.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Centara Mirage Beach Resort Dubai am 8. Mai 2024
Dear Lashyia, Warmest Greetings from Centara Mirage Beach Resort DubaiThank you for taking the valuable time to leave an overall 100% rating on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We cherish the interactions you have with our family-friendly accommodation wide selection of dining options, food quality, plenty of entertainment options in clean surroundings, and helpful, pleasant staff. It's always encouraging to get a 100% score with a compliment ''Hotel suitable for a family'', especially from one of our distinguished guests. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

6/10 – Okay

greta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pro: Molto bella la parte del parco acquatico per i bambini, spiaggia spaziosa e ventilata. Contro: la posizione è decentrata rispetto a JBR o Dubai centro.
Aufenthalt von 8 Nächten im April 2024
Antwort von Centara Mirage Beach Resort Dubai am 2. Mai 2024
Dear greta, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. We appreciate your compliment ''The part of the water park for children is very nice, the beach is spacious and breezy.'' that is highly remarkable. We go above and beyond to ensure that our guests have a satisfying, unforgettable, and relaxing stay. It is unfortunate to learn that the location of the resort impacted your experiences and I sincerely regret any inconvenience this caused you. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager

10/10 – Hervorragend

Mehmet Onder

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the stuff in the hotel was very kind and Sympathic. The room was clean and wide, food was incredible, especially the breakfast
Aufenthalt von 4 Nächten im April 2024
Antwort von Centara Mirage Beach Resort Dubai am 28. Apr. 2024
Dear Mehmet Onder, Warmest Greetings from Centara Mirage Beach Resort Dubai. Let me start by wishing you a belated happy birthday! We appreciate the memorable time you spent to rate a perfect 100% on this web page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. We value your interactions with our family-friendly accommodation, clean surroundings, breathtaking views, a variety of family-friendly activities, varied culinary options, and attentive, pleasant staff. It's always energizing to get positive feedback, especially from one of our valued guests. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager

8/10 – Gut

Steven

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
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Aufenthalt von 3 Nächten im April 2024
Antwort von Centara Mirage Beach Resort Dubai am 26. Apr. 2024
Dear Steven, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your review on this platform. Our goal is to provide the highest quality services and a truly unique Thai-inspired experience to our valued guests. We value your interaction with our family-friendly arrangements, beautiful views & services our staff offers you and your family. Our guests never intend to stay and leave the resort with anything other than wonderful and memorable thoughts of their time with us. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. With Warm regards, Vikas BhatiaQuality Manager