Großer Kühlschrank, Mikrowelle, Wasserkocher mit Kaffee-/Teezubehör
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Bewertungen von Sonesta Simply Suites Detroit Troy

2 out of 5
Sonesta Simply Suites Detroit Troy
2550 Troy Center Dr, Troy, MI

Bewertungen

8,4

Sehr gut

405 von insgesamt 820 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
240 von insgesamt 820 Gästebewertungen haben eine Bewertung von 8 - Gut" "
86 von insgesamt 820 Gästebewertungen haben eine Bewertung von 6 - Okay" "
42 von insgesamt 820 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 820 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

7,6/10

Ausstattung

8,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Mike

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne wieder
Sehr schöne große Zimmer, gute Küche um sich selbst zu versorgen. Supermarkt 5 Minuten mit dem Auto . Sehr gut , waschmöglichkeiten kostenlos
Aufenthalt von 1 Nacht im November 2021
Antwort von Ryan am 23. Nov. 2021
Thank you

4/10 – Schlecht

Eugen

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Keine Reinigung der Zimmer wenn man unter 7 Tagen bleibt. Ähhh???? Es hat 45 min gedauert um die Rechnung zu erhalten. Nie wieder!!!!
Aufenthalt von 5 Nächten im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice and quite hotel with friendly staff. the parking lot was large enough so it was easy to find a spot. the staff at the reception helped me to solve my request promptly.
Aufenthalt von 1 Nacht im Oktober 2019

8/10 – Gut

Lutz, NRW

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr empfehlenswert
Ich habe dieses Hotel jetzt zum dritten mal für eine Woche gebucht und das Niveau ist immer gleich hoch, Sauberkeit, Zimmerzustand und Freundlichkeit super. Die Umgebung ist nicht schlecht, alles in kurzer Zeit erreichbar was wichtig ist, Supermarkt (Suite ohne Frühstück) Sportsbar und Shopping-Mall. Die Wohngebiete in der Nähe sind auf einem sehr sicheren und gepflegten Niveau, man kann also auch mal ein Runde Joggen gehen morgens um 6 oder abends um 10. Jederzeit wieder wenn ich in Detroit bin

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr empfehlenswrt
Sehr angenehmens Hotel, sehr sauber, Zimmer Mobiliar für US Verhältnisse sehr modern eingerichtet. Walmart und andere Supermärkte in der Nähe um sich mit allem zu versorgen. Küche soweit sehr gut ausgestattet um sich mit Frühstück und Abendbrot selber zu versorgen. Für den ersten Tag war eine Portion Kaffee wie auch Milchpulver und Zucker sowie Tee und eine Portion Mikrowellenpopcorn da, hat man mehr von als der sonst üblichen kleinen Schokolade auf dem Kopfkissen.

10/10 – Hervorragend

Antoinette

Gut: Personal & Service
Paid extra for upgraded suite, and TV in bedroom did not work. Contacted front desk who said comcast would need to repair. Ice machine in freezer not working. Air quality poor in room needs to be airred out; air stale.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Cailey am 28. Mai 2024
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 – Gut

Samina

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cailey am 28. Mai 2024
Thank you for your review, we hope to see you again soon.

10/10 – Hervorragend

Chris, Toronto

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Cailey am 28. Mai 2024
Thank you for your review, we hope to see you again soon.

2/10 – Ungenügend

Maurissa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. Also they have been doing construction for over two weeks and are not done so it was noisy literally all day every day.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Cailey am 28. Mai 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

2/10 – Ungenügend

Maurissa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. They did construction all day every day for 2 weeks and are not done. So be prepared for it to be noisy.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Cailey am 28. Mai 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention

2/10 – Ungenügend

Maurissa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Cailey am 28. Mai 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

4/10 – Schlecht

Maurissa

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Antwort von Cailey am 28. Mai 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 – Okay

Antoinette

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This place nickel & dime you from the moment you check in. No where on website does it state 150.00 hold and they do not release until 7-10 days later. Also they charge 75.00 for pets. The walls are paper thin, I heard everything. Beds were not comfortable. They charge 5.00 a day to leave your car in the parking lot. It is better than Roof end, but nothing special. Elevator carpet soiled, no daily cleaning throughout property.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Cailey am 20. Mai 2024
The 150 is the incidental hold that we place on each guests card at check in. We release that hold upon checkout and your bank typically take 3-5 business days to release it back to you. Our pet & parking fee are both listed on the Expedia website.

10/10 – Hervorragend

Frances L.

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very friendly and helpful. The room that we stayed in had somewhat worn furniture but was clean and well kept. The walls were a bit thin but not disturbing. I could sleep without a problem. Some updating work was going on and was sometimes disturbing. It's a dog friendly hotel so you will see dogs, but people seem to handle them well. The exercise room was nice. Sometimes I needed to get help from staff to get the treadmill working but, on the whole, it was ok because there were other machines to use. I would use them again.
Aufenthalt von 8 Nächten im April 2024
Antwort von SHON am 19. Mai 2024
It was a pleasure having you stay with us. We look forward to your next visit.

10/10 – Hervorragend

Felicia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like because the room has a kitchen set up
Aufenthalt von 1 Nacht im Mai 2024
Antwort von SHON am 19. Mai 2024
We are very glad to hear you like the kitchen. It was a pleasure having you stay with us. We look forward to your next visit.

4/10 – Schlecht

Carlton

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Igot mu 1st room and it smelled like smoke, so they gave me a second room and it was bettrr but still smelled strange. (Ursula was amazing). Then at 8:30 for no reason a "house keeper " just opened the door without any warning and walked away. (I have license to carry by the way) that could have ended horribly. But he had no cart 🤔 . Not a good experience. Towels were mix match.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Cailey am 7. Mai 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

6/10 – Okay

Ronald

Mit der Familie gereist
Gut: Personal & Service
The drain in the bath tub was not draining properly. It probably had too much hair in the drain trap. You stood in a lot of water during a shower. The body soap dispenser was empty. The washing machines needed an ap to pay for their use. No exhaust fan for removing shower steam so the room was muggy.
Aufenthalt von 3 Nächten im April 2024
Antwort von Cailey am 1. Mai 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

6/10 – Okay

ANTHONY, Vicksburg

Aufenthalt von 1 Nacht im April 2024
Antwort von SHON am 19. Mai 2024
We are very sorry to hear that your stay was below our high standards, if there is anything specific that you would like to let us know about please feel free to email us

10/10 – Hervorragend

Jazzae

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Cailey am 30. Apr. 2024
Thank you for your review, we hope to see you again soon.

10/10 – Hervorragend

Nakisha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice! Very clean! Very comfortable!
Aufenthalt von 1 Nacht im April 2024
Antwort von Cailey am 25. Apr. 2024
Thank you for your review, we hope to see you again soon.

10/10 – Hervorragend

Felicia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Na
Aufenthalt von 1 Nacht im April 2024
Antwort von happy feet am 19. Apr. 2024
Thank you for staying with us ,looking forward to your next visit

8/10 – Gut

Christopher, Toronto

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This would have been a nice simple place to stay except for the heating fan being set at maximum and being very loud every 5 minutes and the refrigerator sounding like a diesel truck firing up when the compressor came on in room 117. Not helpful when needing a good night's sleep. Everything else was great.
Aufenthalt von 2 Nächten im April 2024
Antwort von Cailey am 9. Apr. 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 – Schlecht

Indulekha

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
I don’t think asking “did you need something “ when a person approaches the front desk is very professional or friendly. Dropping the room keys on the counter not saying a word is also incredibly rude. The ridiculous $5.00 per night parking fee is one of the stupidest ideas I have ever heard of. Is this hotel that desperate? One would logically think that parking is included with the room. Whoever thought this was a great idea is the person that steps over dollars to pick up dimes. The $5.00 parking fee has cost this hotel hundreds of dollars as we will never book with them again. What’s next a per towel fee? A fee per flush? Oh how about a fee every time the door key is used?
Aufenthalt von 3 Nächten im März 2024
Antwort von Cailey am 3. Apr. 2024
I apologize for how the interaction with our staff went, i will speak with the Front Desk agent in question. Unfortunately we can not control the parking fee. It is mentioned on Expedia's site when you book.

8/10 – Gut

Bryce

Aufenthalt von 2 Nächten im März 2024
Antwort von Cailey am 25. März 2024
Thank you for you're review, we hope to see you again soon.

10/10 – Hervorragend

Lisa M, Largo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean - easy. Staff friendly. Could use a couple more towels. Towel had rip in it and wash cloth looked more like a rag. Not terrible-still smelled clean but just truth.
Aufenthalt von 2 Nächten im März 2024
Antwort von Cailey am 21. März 2024
Thank you for your review, we hope to see you again soon.

8/10 – Gut

Allison

Gut: Sauberkeit und Zustand der Unterkunft
Friendly. Very helpful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cailey am 6. März 2024
Thank you for your review, we hope to see you again.

10/10 – Hervorragend

Brittany

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cailey am 26. Feb. 2024
Thank you for your review, we hope to see you again soon.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice room and space. Easy check i AC I wish they had breakfast.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cailey am 23. Feb. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 – Ungenügend

Octavias

Verbesserungswürdig: Personal & Service
Very unprofessional
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cailey am 22. Feb. 2024
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

10/10 – Hervorragend

Lorenzo

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Cailey am 21. März 2024
Thank you for your review, we hope to see you again soon.

6/10 – Okay

Yolanda

Mit der Familie gereist
Gut: Sauberkeit
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Cailey am 20. Feb. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 – Gut

Shalona

Verbesserungswürdig: Personal & Service
The convenience to different places. I didn’t like the overall attitude of some of the staff but not all were rude.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cailey am 20. Feb. 2024
Thank you for your review, we hope you give us another chance in the future.

10/10 – Hervorragend

Raymond

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cailey am 20. Feb. 2024
Thank you for your review, we hope to see you again soon.

2/10 – Ungenügend

Ven

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Terrible stay, Terrible service
The worst hotel I have ever stayed in.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cailey am 16. Feb. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cailey am 15. Feb. 2024
Thank you for your review, we hope to see you again soon.

4/10 – Schlecht

Raphael

Verbesserungswürdig: Zustand der Unterkunft
The room is not very quiet to sleep. The heater is making loud noise all night long. No sleep.
Antwort von Cailey am 8. Feb. 2024
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 – Schlecht

Abel

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The receptionist had an attitude on my arrival. Then the TV didn’t work. For the night I spent here, I would have chosen somewhere else.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cailey am 7. Feb. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

4/10 – Schlecht

Kimberly

Geschäftlich gereist
Verbesserungswürdig: Komfort des Zimmers
It started out okay until I realized the room I was in is an adjoining room it was like I was there with someone else and then I interacted with a guy named Jordan this guy has the most horrible customer service ever I will not stay there again because of him and I don’t know if it was me or if it’s just this person and unfortunately I had to interacted with him again on my departure I simply wanted a receipt of my stay I’m a travel nurse and I ask for this at all times but he refused I feel he was just giving me a hard time. I stayed there back in 2021 and I was charged for things that never applied to me and it took almost a year to refund my money but I’m done because of this guy I will never stay there again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cailey am 5. Feb. 2024
Adjoining rooms have a lock on each side of the door ensuring the guests safety at all times. As for the receipt, Jordan handled the situation as trained, your reservation was prepaid through Expedia therefore you would have received a receipt through Expedia when booked. We wish you good luck in your accommodations elsewhere.

10/10 – Hervorragend

C.

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cailey am 5. Feb. 2024
Thank you for your review, we hope to se you again soon.

10/10 – Hervorragend

samynathan

Mit der Familie gereist
Aufenthalt von 25 Nächten im Januar 2024
Antwort von Ursula am 3. Feb. 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

10/10 – Hervorragend

Hugo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Ursula am 3. Feb. 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

2/10 – Ungenügend

DeShawn

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wasn’t what I expected..outdated & smelled funny
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cailey am 22. Jan. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Hervorragend

McKayla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Cailey am 22. Jan. 2024
Thank you for your review, we hope to see you again soon.

6/10 – Okay

Raymond

Gut: Personal & Service
Needs to be updated
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Cailey am 29. Jan. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Hervorragend

Tyler

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our hotel experience was one small step away from being beyond incredible. The service provided was professional and our room was very clean.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Cailey am 22. Jan. 2024
Thank you for your review, we hope to see you again soon.

8/10 – Gut

Tony

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Cailey am 22. Jan. 2024
Thank you for your review, we hope to see you again soon.

2/10 – Ungenügend

Danny

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Cailey am 8. Jan. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

2/10 – Ungenügend

Jessica

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Facility house transit customers - heavy weed smoke before you enter the lobby.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Cailey am 3. Jan. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Hervorragend

samynathan

Geschäftlich gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 23 Nächten im November 2023
Antwort von Cailey am 3. Jan. 2024
Thank you for your review, we hope to see you again soon.

10/10 – Hervorragend

Darnella

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Cailey am 3. Jan. 2024
Thank you for your review, we hope to see you again soon.