Dear Michael,Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. I am glad to read that you were pleased with our property, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Ethel,Thank you for taking the time to tell us about your experience at the RED ROOF INN DANVILLE PA. I am sorry that your experience did not meet your expectation prompting your 2/5 score. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Thank you Richard, for taking the time to write a review of your stay at the Red Roof Inn Danville, PA. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. However, in the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Donna,We're happy to know that you had a great stay with the cleanliness/comfortability of our Red Roof Inn Danville PA, alongside our cost-efficient rooms. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Agnella, We at the RED ROOF INN DANVILLE PA are truly saddened by your scoring of 1/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Esther,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DANVILLE PA. At Red Roof we are happy to know that you made us your choice of stay. However, in regard to your comment of the toilet this will be shared with management. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Edward,Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. I am glad to read that you were pleased with our hotel as is it economical and convenient. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Tonia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Raman, I appreciate you sharing your feedback following your stay at the Red Roof Inn Danville, PA. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

Dear Cynthia, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Danville, PA. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible lack of cleanliness of the bathroom sink. Please accept our sincerest apologies for the impact this had on your visit. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof staff value your feedback and will address the issues with our team to ensure improvements are made. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Joshua,We appreciate your participation in our guest survey after your experience with us at the RED ROOF INN DANVILLE PA. It was a pleasure to have been score a 4/5 indicating all was good with your stay. In regard to the coffee maker and microwave, please feel free to explore our other room options, should you require a room with amenities. Comments like yours, is always an encouragement to all of our staff at Red Roof as we aim to continuously improve the quality of our services to enhance our guest experiences. Your feedback is critical, as we aim to deliver clean, comfortable, home away from home stays to all guests.Thank you again and we look forward to your next visit.Sincerely,Red Roof Management

Hello Belinda, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Danville, PA. It is so rewarding to read that you enjoyed the spotlessness of your room and the hospitality of our staff. However, we're sorry to hear about your disappointment regarding the lack of refrigerator and microwave in your room. Upon reviewing our records, it appears that you reserved a standard room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a deluxe or superior room on your next visit. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the futureSincerely,Red Roof Management

Thanks for sharing your feedback with us, Dan. The staff at our Red Roof Inn Danville, PA was elated to see that we earned your 5/5 score. You mentioned that our staff was helpful and professional, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

Thanks for sharing your feedback with us, Rodney. The team at our Red Roof Inn Danville, PA was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of housekeeping hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Stanley,We truly appreciate your 5-star rating after your recent experience with us at the RED ROOF INN DANVILLE PA. It was a joy to read of your kind remarks highlighting our cleanliness, friendly staff, comfortable bed along other positive comments. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit soon. Sincerely, Red Roof Management

Hello Kari,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Hello Esther, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Karly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Danville, PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that the remote did not work and for that, I sincerely apologize. I have shared your feedback with management to ensure that your concerns are addressed. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

Hello Ziqian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness of the room we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

Hello Valued Guest Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Hello Chad,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Hi Cathy,Thank you for telling us about your recent visit to RED ROOF INN DANVILLE PA. It's good to read that the cleanliness of our room met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Brian,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Bryce, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Stephanie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I were delighted to see perfect your score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Ellen, The staff at the Red Roof Inn Danville, PA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio trailRed Roof Management RediResponse Specialist,

Hello Sheila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio trailRed Roof Management RediResponse Specialist

Thank you for taking a moment to rate your experience, Husain. The staff at the Red Roof Inn Danville, PA and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Holly, Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and you experienced great customer service, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Tish,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Danville, PA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Courtney. The team at our Red Roof Inn Danville, PA was saddened to see that we failed to provide you with a satisfactory stay. You stated that the faulty outlets and the beds not aligning with your preferences, along with your other concerns hindered your stay. As such, your feedback has been shared with the property as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Jorgen. The team at our Red Roof Inn Danville, PA was saddened to see that we failed to provide you with a satisfactory stay. You indicated that the lack of hot water when you needed it and the spotty internet, along with the water being shut off hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Doug, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Danville, PA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Christina, Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and you experienced great customer service, prompting your 5/5 score. We are happy to see that you had a good experience and you enjoyed your stay. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Nishaye Red Roof Management RediResponse Specialist

Hello Sue, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Jodi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Paul,Thank you for taking the time to tell us about your stay at the Red Roof Inn Danville, PA. I was thrilled to see you were pleased with your stay and the cleanliness of the room. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that the fish odor you encountered and the upkeep of the property not to your liking hindered your stay. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfactio. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Hello Antonio,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

Hello Valued Guest, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN HARRISBURG NORTH. It was god to hear our staff were friendly and helpful. We are however sorry to have fallen short with your stay and your experience did not meet your expectations, reflecting in your poor scoring. You indicated that the mattress was broken, the pillows were flat and hard, the room smelled and the toilet and outlets were faulty. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Renee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist