Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | Pillowtop-Betten, kostenlose Minibar, Zimmersafe, Schreibtisch

Bewertungen von Majestic Elegance Costa Mujeres – All Inclusive

4.5 out of 5
Majestic Elegance Costa Mujeres – All Inclusive
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO

Bewertungen

9,0

Wunderbar

2167 von insgesamt 3051 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
460 von insgesamt 3051 Gästebewertungen haben eine Bewertung von 8 - Gut" "
234 von insgesamt 3051 Gästebewertungen haben eine Bewertung von 6 - Okay" "
104 von insgesamt 3051 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 3051 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

9,2/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dennis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr gutes Essen, Shows, Animation, schöner Strand, tolle Pools, freundliches Personal, talentierte Barkeeper, leckere Cocktails, Fokus auf Sauberkeit
Aufenthalt von 8 Nächten im September 2023
Antwort von Customer Care Majestic Elegance Costa Mujeres. am 20. Sept. 2023
Dear Dennis,Thank you for giving us the opportunity to host you at Majestic Elegance Costa Mujeres and for taking the time to share your experience with us. We are very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your feedback inspires us to keep improving the satisfaction of our guests. It will be our honor to welcome you in the near future and offer you our most sincere service. Receive our warmest greetings from Majestic Resorts Kind regards,

10/10 – Hervorragend

Marc

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mega tolles Luxus Hotel. Schöner Strand, tolle Pools und super Essen sowohl vom Buffet als auch im Restaurant. Am Besten war unser Zimmer eine Swim out Suite, klasse kann ich nur empfehlen !
Aufenthalt von 3 Nächten im Januar 2022
Antwort von Brenda Pacheco Customer Care am 10. Feb. 2022
Dear Marc, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our team. We remain at your service and sincerely hope to have you back. All the best from Costa Mujeres!

4/10 – Schlecht

Sabine

Mit einer Gruppe gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Nie wieder !
Die einzig beiden positiven Punkte waren das großzügige Zimmer + das Jaccuzzi auf dem Balkon mit Meerblick. Die Sauberkeit lässt im kompletten Hotel zu wünschen übrig. Die Zimmer wurden täglich gereinigt, allerdings sehr minimalistisch (Boden wurde z.B. nie gewischt) und der Boden in der Anlage wurde kein einziges Mal sauber gemacht (Cocktails waren direkt vorm Auszug ausgeschüttet,...). Den Buttlerservice kann man vergessen. Jedesmal wenn ich ihn gebraucht hätte (Zimmerschlüssel funktioniert nicht, Salzstangen weil ich Durchfall hatte und zu schwach war um aufzustehen) hat es Stunden gedauert bis er überhaupt reagiert hat und dann nochmal ewig bis reagiert wurde. Ich hab im Urlaub nie Probleme mit Magen / Darm, deswegen fürchte ich daß die sich mangelnde Hygiene auch durch die Küche zieht. Abgesehen davon ist die Qualität des Essens maximal durchschnittlich. Es gibt überhaupt keine frischen Säfte (und wir reden hier von einer Preisklasse von weit über 500€ pro Nacht!), extrem limitiertes frisches Obstangebot und abends gibt es einfach nur Masse statt klasse. Zudem ist in jedem Restaurant eine Akustik wie am Hauptbahnhof und extrem laute Musik. Normale Unterhaltung ist unmöglich. Die Auswahl des Room Service lässt auch zu wünschen übrig. Das Frühstück ist einfachst, schmeckt nach nix, und mittags/abends gibt es ausschließlich Sandwichen oder Pizza. Auch nicht das was man sich in dem Preissegment erhofft. Am Strand werden Cabanas reserviert wo niemals Jemand aufgetaucht,...
Aufenthalt von 6 Nächten im Januar 2022
Antwort von Brenda Pacheco Customer Care am 10. Jan. 2022
Dear Sabine, Thank you for choosing Majestic Elegance Costa Mujeres for your Caribbean vacation. We are very happy to know that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. Thank you for so kindly sharing the points that in your perspective could improve, this will be reviewed by the respective departments. We are sincerely looking forward to the pleasure of welcoming you again to our Majestic Elegance and assure you that you will enjoy even superior services and facilities on your next visit. Warm regards!

10/10 – Hervorragend

Paula

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Oktober 2021

6/10 – Okay

Alexander

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice rooms, nice hotel but only average food and average drinks
Aufenthalt von 14 Nächten im August 2021
Antwort von Brenda Pacheco Customer Care am 6. Sept. 2021
Dear Alexander, Thank you for sharing your opinion with us. We hope to have you back with us very soon. Greetings!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Traumhaft … Das ganze Gelände super ordentlich … war dieses Jahr das 2 mal im Majestic Resort ! Ich kann behaupten es ist jedes Mal besser, das Personal erinnert sich an die Gäste ist super aufmerksam und weiß sogar noch dass man das letzte Mal im Urlaub getrunken hat. Wenn man dort ankommt wird einem gleich das komplette Gepäck abgenommen,Jar
Aufenthalt von 5 Nächten im Juni 2021
Antwort von Brenda Pacheco Customer Care am 19. Juli 2021
Dear Guest, Feedbacks as positive as yours about our Majestic Elegance Costa Mujeres, confirm that we are working in the right direction so that all our guests enjoy a perfect stay in the best Majestic style and return home fully satisfied. Once again, thank you for your time and the trust placed in our chain and see you very soon.

10/10 – Hervorragend

Sergey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would love to come back to this place and would recommend anyone to go here. Food was amazingly good every place we went to, the room service and butler did an amazing job, Beach was clean and beautiful. Elegance club is the way to go only adults there.
Aufenthalt von 7 Nächten im Mai 2024

8/10 – Gut

mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Shoaib

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff were amazing and kept everything cleaned. A lot of fun activities to do.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Julissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Will come again
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Caterina

Mit der Familie gereist
We have been here twice! Coming back in Feb 25
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

CONNIE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very polite and hotel very clean
Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

Mardell

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, clean, and modern resort with emaculate well kept grounds. RSVP was only required for two dinner options which was appreciated. Staff were friendly and aimed to ensure a positive experience . I absolutely would go back.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 25. Mai 2024
Dear Mardell,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Thank you very much for all your compliments, which we have been very glad to share with our teams. It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.Best regards!

10/10 – Hervorragend

Jonathan Edward

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024

8/10 – Gut

Junkai

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Pool is good.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von tks am 24. Mai 2024
we appreciate your comments and we will take them into account in order to continue to improve greetings from majestic

10/10 – Hervorragend

Olga

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful resort!
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 24. Mai 2024
Dear Olga,Thank you for taking the time to share your rating regarding your recent stay in Majestic Elegance Costa Mujeres.We are delighted that we had the opportunity to be at your service. We hope to see you many more times for even more excellent vacation experiences.Best regards!

10/10 – Hervorragend

Robert

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property excellent service all inclusive food and drink
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 23. Mai 2024
Dear Robert,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We are thrilled to read that you were extremely satisfied with the level of service received from our team members.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Best regards!

10/10 – Hervorragend

Alberto

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would come back
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 23. Mai 2024
Dear Alberto,Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are glad you enjoyed everything that Majestic Elegance has to offer.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Best regards!

10/10 – Hervorragend

Irina, Spartanburg

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great, staff were nice and helpful , food was excellent. Luis at the pool bar was a great bartender, Manuel, Jose, Moises, Angel and Abraham were my favorite beach/pool servers! Excellent! The only request I would have is to have better options for room service .
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 23. Mai 2024
Dear Irina,We are grateful that you have enjoyed your vacation at the Majestic Resorts; and that you were able to enjoy all of the amenities,and the service of our property.Your feedback is valuable, and we assure you that it will be forwarded to the department in charge for enhancements, as we strive to provide comfortable and satisfactory experiences for our guests. We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 – Hervorragend

Alan-Michael, Middlebury

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 23. Mai 2024
Dear Alan Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort.We hope to see you many more times for even more majestic vacation experiences.Kind regards!

10/10 – Hervorragend

Jean-Luc Mathieu

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von tks am 23. Mai 2024
THANK YOU VERY MUCH FOR YOUR TRUST, WE HOPE TO SEE YOU SOON. GREETINGS FROM MAJESTIC ELEGANCE COSTA MUJERES

10/10 – Hervorragend

MARA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 23. Mai 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Best regards,

10/10 – Hervorragend

Munirah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice resort. Workers friendly and nice. Food is super good
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 22. Mai 2024
Dear Munirah,We are really honored that you chose Majestic Elegance Costa Mujeres for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We are delighted that we had the opportunity to be at your service. We hope to see you many more times for even more splendid vacation experiences.Sincerely,

10/10 – Hervorragend

Lorena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very clean although my upgrade was pricey
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts am 21. Mai 2024
Dear Lorena,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.We hope to see you many more times for even more splendid vacation experiences.Best regards!

10/10 – Hervorragend

Brandon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was amazing from the moment I stepped on the resort.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres. am 21. Mai 2024
Dear Brandon,Please allow us to express our sincere gratitude for your kind words about our resort.Thank you from the bottom of our hearts for your thoughtful review. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 – Hervorragend

Shatandra L

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Food was good, butler easy accessible ! We got a room upgrade to a swim out when we arrived
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres. am 21. Mai 2024
Dear Shatandra,On behalf of all the staff here at Majestic Elegance, we would like to thank you for having chosen us for your stay in Costa Mujeres.Thank you from the bottom of our hearts for your thoughtful review. It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.Best regards!

6/10 – Okay

Corbion

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 12 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts. am 21. Mai 2024
Dear Corbion,Thank you for taking the time to share your rating regarding your recent stay with us. Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards.

10/10 – Hervorragend

Kathleen

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care at Majestic Resorts am 20. Mai 2024
Dear Kathleen,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort in Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 – Hervorragend

Kyla

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From the moment you enter you are greeted with care. Highly recommended booking “The Club” Rooms as you do have access to certain amenities around the resort. We had an amazing butler Rafael who always was attentive to our needs and kept us informed about daily events and reservations for restaurants that he had made for us and it was seamless. Overall I wish we would’ve stayed longer but highly recommend. Food was delicious try the steakhouse , hibachi and mexican! Only downfall personally is if you are in a bigger group prepare to wait a little longer for your drinks even if they’re just shots.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von tks am 20. Mai 2024
we appreciate all your good comments and hope to see you again.Best regards

8/10 – Gut

William Monden

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
The entrance is not at all “grand”. Old furniture in the lobby. Old and sometimes dirty furniture in the restaurants. We were assigned a butter and didn’t see him once after we checked in for the remainder of our 7 day stay.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres. am 20. Mai 2024
Dear William Monden,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.If you give us a second chance, we would be thrilled to be able to welcome you back. Best regards!

10/10 – Hervorragend

Danielle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredible experience! Wonderful staff. Will definitely tell all my friends and family!! Highly recommend. Top quality! Thank you !!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von tks am 20. Mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 – Hervorragend

WILLIAM

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it !
Aufenthalt von 3 Nächten im Mai 2024
Antwort von tks am 20. Mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 – Hervorragend

Vitaliy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice quiet place, very good food.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von tks am 20. Mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 – Hervorragend

Christopher, Washington

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 4 Nächten im Mai 2024
Antwort von tks am 20. Mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 – Hervorragend

Rebu

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing resort. Will definitely be back in future
Aufenthalt von 3 Nächten im Mai 2024
Antwort von tks am 20. Mai 2024
we apreciate all your good coments we hope to see you again.kind regards

10/10 – Hervorragend

Dorrel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great experience I recommend
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres am 17. Mai 2024
Dear Dorrel,Thank you sincerely for your kind words and for taking the time to share your experience.It is truly motivating to read your kind words in regards to your stay and we are so pleased that your recommend us with all the Expedia community.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,

4/10 – Schlecht

Jack

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was our second time vacationing at this property in less than a year and I’m sad to say that it has been a disappointing experience. In short, upon realizing that our first room had AC issues, we went to the front desk to change our rooms. We approached Kevin at the front desk for assistance. Near the end, Kevin mumbled something in Spanish, to which my gf understood. She told me that Kevin had insulted me using profanity that I won’t repeat here. This was essentially the most unprofessional act of customer service we’ve experienced. It was as insulting as it was unwarranted. Insulting a guest, not to mention to their face, should not be acceptable at such a property. We ultimately left and informed our butler, who helped bring it to the manager's attention. The next day, we spoke to the manager, Gustavo, about the incident. He informed us that Kevin admitted to using the profanity but claimed it was directed at his coworker. This seemed like a convenient excuse. Regardless of who he directed the insult to, is someone who openly insults guests or coworkers really suited for this kind of position? We had been so excited to return to this resort but this experience has ultimately soured our perception of it. I do want to shout out our butler Chan who was the most memorable part of our stay. He was attentive, friendly, and helpful, I would say that he was half the reason that our stay was great. Joy, the chef, was also very accommodating towards our allergies.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres am 20. Mai 2024
Dear Jack,We are so grateful that you took the time to write about your recent experience at our resort.It is always a profound honor when our repeat guests, such as yourself, return to beautiful Majestic Resorts. We really appreciate your time for highlining the staff who were with you delivering the truthful Majestic way. At the same time, we are deeply sorry knowing that this time we didn't achieve what is our main goal which is delivering memorable experiences to all our guests.We have noted all your issues and addressed them to each en charged Manager in order to check and correct them with the seriousness it deserves. Our main proposal is offering a personalized service attending to details.We understand that we cannot undo your experience, however, we would like to extend our sincere apologies for the shortfalls you experienced.Sincerely,

10/10 – Hervorragend

MI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres. am 17. Mai 2024
Dear MI,Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia.We are so happy to see that you have enjoyed every minute of your vacation in our resort in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Kind regards!

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Majestic Elegance was the perfect couples getaway! We got the beachfront suite with the private rooftop plunge pool and it was amazing. The view from the room was breathtaking and we were also able to relax in our own private plunge pool. There are plenty of options for food, ranging from buffet to reservation -only restaurants. And there is pretty much something to eat any time you like. We were in the adults-only section of the resort, which gives access to the whole resort. We definitely recommend this resort for a couples getaway or honeymoon and we look forward to coming back in the future!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Dear Daniel,Thank you for sharing your wonderful experience at Majestic Elegance Costa Mujeres. We're thrilled to hear that you had a fantastic experience with us.We are thrilled with your 5-star review and glowing recommendation. We thank you for choosing Majestic Elegance Costa Mujeres Hotel it has been an honor to host you.Looking forward to welcoming you soon.Warm Regards

10/10 – Hervorragend

Kyle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff and food. Our butler Aaron was exceptional with attending to our needs throughout the stay.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres am 16. Mai 2024
Dear Kyle,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Best regards!

4/10 – Schlecht

Maria Fernanda

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Cierran todas las albercas y todos los bares (excepto un bar) a las 6:00 pm. Se pidió servicio a la habitación y nunca llegó. Las puertas se desprograman solas y el baño no servía bien. Vamos seguido a Cancún y a sus alrededores y hay muchos hoteles mejores en la zona por el precio.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres am 15. Mai 2024
Estimada Maria Fernanda,Gracias por tomarse el tiempo de compartir sus comentarios acerca de su reciente estadía en nuestro resort Majestic Elegance Costa Mujeres.Tomaremos en cuenta sus valiosos comentarios, para nosotros, ya que ellos nos ayudan a nuestro continuo esfuerzo de exceder las expectativas y experiencias de nuestros huéspedes.Es muy importante para nosotros que cada huésped reciba un servicio estelar por parte de nuestro personal y lamentamos saber que no lo recibió.Hemos enviado sus comentarios a la atención inmediata de nuestros gerentes de los departamentos involucrados, para su revisión y mejora. Si nos da una segunda oportunidad, estaremos encantados de poder darle la bienvenida nuevamente.Sinceramente.

10/10 – Hervorragend

Regina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Majestic Elegance Costa Mujeres am 23. Mai 2024
Dear Regina,Please allow us to express our sincere gratitude for your rating about our resort.We are delighted that we had the opportunity to be at your service. We look forward to hosting.

8/10 – Gut

Hae

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The overall stay was very enjoyable. Resort was beautiful and clean and all the staff were extremely friendly and helpful. Only thing we felt could have been better was the temperature of the pool water. It was too warm and even though we understand it was due to the hot weather, we wondered if cold water could have been filtered into the plunge pool at least to make it a bit cooler. The water temperature was almost as warm as the weather so didn’t provide a refreshing experience we had hoped for. Otherwise, it would have been an excellent experience.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Dear Hae,Thank you sincerely for your kind words and for taking the time to share your experience.We greatly appreciate the criticisms and comments from our valued guests, as they encourage us to maintain the spirit of hospitality and strive for excellence.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 – Hervorragend

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing property! Food was great. Entertainment was good too. Be aware of the dress code required for dining in the evening. They are strict about that.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von tks am 24. Mai 2024
thank you very much for your comments, we hope to see you soon to continue creating memorable moments. greatings from Majestic

10/10 – Hervorragend

Ariadna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
AMAZING RESORT! Went with my husband and we had such an amazing and relaxing time. The resort is beautiful and perfect for couples. The drinks and food were amazing. Our favorite was the steakhouse. Manuel at the infinity pool is amazing. Didi from the beach is so nice and helpful. Our favorite waiter was Gilberto at the italian place. Recommend this hotel 10/10 and will definitely be coming back!!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Dear Ariadna,We really appreciate your time in sharing your feedback about your recent stay at Majestic.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.Kind Regards

10/10 – Hervorragend

George

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Possibly fans outside the back patio, maybe a basketball court.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care am 13. Mai 2024
Dear George,Thank you sincerely for your kind words and for taking the time to share your experience.Thank you for your thoughtful comments.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

10/10 – Hervorragend

Tiffany Shae

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cocktails were excellent best we’ve had most original Mai tai we e had
Aufenthalt von 5 Nächten im Mai 2024
Antwort von tks am 13. Mai 2024
Dear: Tiffany ShaeFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards

10/10 – Hervorragend

LaShone

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Issac our butler was very helpful and made our anniversary special thanks 💐
Aufenthalt von 7 Nächten im Mai 2024
Antwort von tks am 13. Mai 2024
Dear: la ShoneFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards.

10/10 – Hervorragend

Nicholas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Care am 13. Mai 2024
Dear Nicholas,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 – Hervorragend

monica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All in the resort was excellent, food, service, amenities.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von tks am 13. Mai 2024
Dear: MonicaFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you have enjoyed your stay with us.we hope to see you again on your next visit. Kind regards. Majestic Elegance Costa Mujeres