We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Dear Anonymous, Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

Dear Anonymous, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Valued Guest, Many thanks for choosing Novotel Phuket Surin for your Holiday destination. As you rightfully mention, we strive towards being known as the best family resort in Phuket. We hope that we will have the chance to welcoming you back in the future. All the team wishes you an excellent day, Executive Assistant Manager

Dear Valued Guest, First and foremost, we would like to thank you for your recent stay at Novotel Phuket Surin. Nonetheless, we are sorry that your stay did not meet your expectations. We do hope that we will have the chance to welcoming you back in the future and invite you to contact me directly, as I would be delighted to personally ensure that you enjoy a blissful experience. All the team wishes you an excellent day, Executive Assistant Manager

Dear Valued Guest, At Novotel Phuket Surin, we are dedicated to creating the best experiences for our Guests. We would like to apologize for not delivering the experience you were expecting. We do hope that we will have the chance to welcoming you back in the future. All the team wishes you an excellent day, Executive Assistant Manager

Dear Tobi, Thank you for sharing your feedback with other travelers. At Novotel, we are dedicated to creating experiences our guests love, we are sorry to read that your experience at the Resort couldn’t meet your expectations. We are truly sorry for the discomfort you may have experienced during stay with us. Should you decide to give our resort a second chance, we would be more than happy to personally assist you then. You are always more than welcome back at our resort in the future. Best Regards,

Dear Valued Guest, Thank you for sharing your feedback online. At Novotel, we are dedicated to creating experiences our guests love, we are truly sorry to read that your experience at the Resort couldn’t meet your expectations. We are sorry for the discomfort you may have experienced during stay with us. Should you decide to give our resort a second chance, We would be more than happy to personally assist you then. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in the near future. Best Regards,

Dear Valued Guest, Thank you for sharing your experience online. We are delighted to know that you enjoyed your stay. We will look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin Beach Resort. Warmest regards, Alexandre H. General Manager

Roman, Thank you for sharing your wonderful feedback online. We are enchanted that you enjoyed the family facilities and beautiful Surin beach. We forward welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Warmest regards, Alexandre H. General Manager

Dear Martin, Thanks a lot for sharing your great review online. We are glad to read that you could have experienced the unique atmosphere of our tropical resort. As you rightfully mention, the Resort is located in the Surin District, where you will find a large panel of restaurants and bars, local markets, traditional temples, authentic Thai Boutiques… and just aside from one of the most beautiful beaches on the Island. Thank you once again, we definitely look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Tropical regards, Alexandre H. General Manager

Dear valued customer, Thank you for sharing your thoughts on the experience you have been having at our resort on your recent stays. I am delighted to hear how much you enjoyed your experience at the resort, and appreciate your compliment on resort facilities, swimming pool, water slides, the living space and comfort of rooms as well as a great service from our team and perfect resort location located close to the beach. Your feedback regarding the busy road, may I share with you that we provide 24/7 security officer to help all guest cross the road safely. We also appreciate that you enjoyed "My Kids" package. Thank you once again. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience. Tropical regards, Fraser Ross General Manager

Dear Julien, Thank you for sharing your feedback online. We always love to read how much you have enjoyed our food at the resort as well as our great resort location located close to the beach. On the other hand, I am sorry for the discomfort you may have experienced regarding the sun loungers, could I share with you that we have 30-min sunbed policy to make sure that all guest can use it. We also happy that you enjoyed our breakfast at the resort and I shall not miss sharing your praise for Breakfast buffet with Culinary team. Thank you once again. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience. Tropical regards, Fraser Ross General Manager

Dear Simona, Thank you for sharing your thoughts on the experience you have been having at our resort on your recent stays. We are delighted to read that you had an excellent stay and enjoyed an excellent service from our team and indeed, our location is ideal for relaxing time with an easy access to entertainment, beach, shops, and restaurants nearby. Thank you once again, we would be more than happy to welcome you back to your holiday home again very soon. Tropical regards, Fraser Ross General Manager

Dear Hank, It is a pleasure reading how much you have enjoyed our room, facilities as well as food from our restaurants. As we aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays with us. Regarding your feedbacks about our kids club team, we will take this into account for immediately improvement and I will emphasize on staff training to address this matter. We are long forward to seeing you enjoy your holiday home again. Tropical regards, Fraser Ross General Manager

Dear Mario, Thank you for 5-star feedback. It would be great to see you back. Tropical regards, Fraser Fraser Ross General Manager

Dear karin, Thank you for your valued comment We are so delighted that you were satisfied with our facilities, environment and staff. Nevertheless, we apologize about the room. We are in the process of renovation. Hopefully you will happy with our improvement when you come and stay with us next time. Regard to many people with noisy children, you may visit us again during July – October for peaceful stay because it would be less crowded at that period. will look forward to welcoming you again. Fraser Ross General Manager