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Bewertungen von The Royal Sonesta Chicago Downtown

4 out of 5
The Royal Sonesta Chicago Downtown
71 E Wacker Dr, Chicago, IL

Bewertungen

9,0

Wunderbar

1354 von insgesamt 1930 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
318 von insgesamt 1930 Gästebewertungen haben eine Bewertung von 8 - Gut" "
129 von insgesamt 1930 Gästebewertungen haben eine Bewertung von 6 - Okay" "
62 von insgesamt 1930 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
67 von insgesamt 1930 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Heike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel liegt mitten in der City, die Betten waren super, das Zimmer war hervorragend. Alles in allem würde ich das Hotel empfehlen und erneut buchen.
Aufenthalt von 7 Nächten im November 2023
Antwort von Royal Sonesta Chicago Downtown am 24. Nov. 2023
Dear Heike,Thank you for recommending the Royal Sonesta Chicago Downtown. We hope to welcome you back soon!

6/10 – Okay

Angela

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
We had a bad room. Nobody cared.
Aufenthalt von 3 Nächten im September 2023
Antwort von Hotel Management am 26. Sept. 2023
Dear Angela, we sincerely regret your stay with the Royal Sonesta Chicago Downtown did not meet your expectations. Your feedback is vital as it provides us an opportunity to improve and prevent this issue from occurring again. We have used your feedback for further training for our front desk team in hopes that this was an isolated incident for future guests. If you would like to reach out to the manager, please contact the hotel to discuss this further. We hope to welcome you back in the future and provide you with the quality stay that you deserve.

10/10 – Hervorragend

Christian

Aufenthalt von 4 Nächten im Juni 2023
Antwort von Hotel Management am 5. Juli 2023
Dear Christian, our goal is to exceed your expectations and provide you with the quality stay that you deserve. We appreciate you taking the time to submit a review and look forward to the moment we can host you again.

8/10 – Gut

Franzis

Aufenthalt von 5 Nächten im April 2023
Antwort von Royal Sonesta Chicago Downtown am 7. Mai 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 – Gut

Thomas

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2021
Antwort von Nathan Bookhout, FOM am 23. Nov. 2021
Thank you for taking time to review your stay!

8/10 – Gut

Yuze Liu, Cambridge

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Franck

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
location
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Monica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
La mejor ubicación para alojarse en Chicago!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Alexandra Gross am 24. Mai 2024
Gracias!

10/10 – Hervorragend

Kelli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra Gross am 24. Mai 2024
We are so glad you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Hervorragend

Kelly

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I had called ahead of my stay & talked to Crystal about helping me make our stay memorable as it was my sister’s first visit to Chicago. She was wonderful & when we arrived we found we had a beautiful room on the 29th floor with the very best view. The location & then the wonderful aroma of the lobby are great. Check-in was easy with Melanie at the front desk & housekeeping services excellent (thank you Hernandez). Everything was perfect - with the small exception of the bathroom barn door.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Gloria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic place to stay. Great location& staff professional and friendly!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra Gross am 24. Mai 2024
We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Hervorragend

Hannah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra Gross am 21. Mai 2024
We are so happy to hear you enjoyed your stay with us. We hope to welcome you back soon.

8/10 – Gut

Steve

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The location is amazing! Easy access to everything! Only thing that brought it down was the TRUMP building across the street. We wanted a river view (which was beautiful) except for the DIRECT view of that awful building!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Royal Sonesta Team am 20. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Hervorragend

Tiana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Royal Sonesta Team am 20. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Hervorragend

Dawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close walk to theater district. Amazing views of the city. Was able to get in our room early, and staff was very friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 20. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Hervorragend

Brent Alan, Lake Charles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our first time at the Chicago property and it was an awesome experience.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 20. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 20. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Hervorragend

Derrick

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great overall experience
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 20. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel with great views
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 17. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Hervorragend

Patricia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All good!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 17. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Hervorragend

allan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 17. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Hervorragend

Helen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great stay! The view was awesome, the room was comfortable and beautifully decorated. Super clean and a great location!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra Gross am 16. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

6/10 – Okay

Martha

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Overall Cleaning department and Valet were very good. As for a few of the customer service front desk including the first girl that checked us in to Room 3007 forgot to register our 2 room passes and we could not get into our room the night we got there. She never took the time to make sure our passes were working correctly. Then on Sunday Morning, the girl at the front desk was not pleasant and looked like she did not want to be there working- Not friendly at all- Ladt but not least, a front desk female employee named LJ was super unhelpful and really rude and disrispectful when we asked for minor change at the front desk to give a tip to the valet person as we were leaving that morning- She sent me to the cafeteria and the lady there was also rude and said they did not give out change even though we were spending money as a hotel guest-Wow! LJ said she could only send an email and it might take a while to respond which does not help a guest when they are checking out- Bad attitude and she was also mumbling as I approached here and said the lady at the cafeteria did not want to provide change- The least LJ could have done was call the manager to at least try to help us solve this situation but she failed to do so, again repeating that she could only send an email and we had to wait until they replied which of course is of no help- Terrible customer service overall by the front desk- Do you want guest to spend money staying at the hotel, but not willing to treat customerright
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 17. Mai 2024
Dear Martha,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta Chicago Downtown. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 – Gut

Kam Ming, Richmond

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The valet parking helper could be more pleasant when returning the car
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 17. Mai 2024
Dear Kam Ming, I am sorry for the issue you experienced with valet, your feedback is very valuable to us. We will forward this to our valet team

6/10 – Okay

Pin-Chien, Chicago

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The towels were not collected by the cleaners. Besides this, everything else is awesome
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 17. Mai 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectationWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Hervorragend

Bradly

Gut: Sauberkeit und Zustand der Unterkunft
Everything was in walking distance
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Royal Sonesta Team am 17. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Hervorragend

Grace

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and well maintained. It’s in a very busy location but convenient to walk around.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 12. Mai 2024
Good afternoon Grace, thank you for taking the time to submit a review. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Hervorragend

Alexis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bright big rooms!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra Gross am 11. Mai 2024
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 – Hervorragend

Sara

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved staying here! Such a great location and amenities.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Alexandra Gross am 10. Mai 2024
Thank you Sara. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Hervorragend

Luis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Couldn’t have picked a better spot to stay on my trip to Chicago. Everything was walkable and equidistant to the hotel, which was amazing. The views were amazing. The staff was amazing.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alexandra Gross am 10. Mai 2024
We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback regarding the staff and amenities. We hope to welcome you back in the near future.

10/10 – Hervorragend

Iftikhar Ali

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra Gross am 11. Mai 2024
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 – Hervorragend

William

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 9. Mai 2024
Hi william, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 – Hervorragend

Dana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All around great location and stay
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Royal Sonesta Chicago Downtown am 8. Mai 2024
Hi Dana, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 – Hervorragend

Kaitlyn

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’ve stayed at this property 4 or 5 times now and I am never disappointed. The River View is AMAZING. Great location and close to almost everything, otherwise a short distance to the train. Always my number 1 choice and recommendation for Chicago!
Aufenthalt von 3 Nächten im April 2024
Antwort von Royal Sonesta Chicago Downtown am 8. Mai 2024
Hi Kaitlyn, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 – Hervorragend

Carlos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Staff were very professional
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Royal Sonesta Team am 8. Mai 2024
Hi Carlos, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 – Hervorragend

Tea, CHICAGO

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, hotel smelled fantastic and was very clean. Really a stunning location, decor and service. overall great experience. Diamond at the front desk did a great job welcoming us.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra Gross am 6. Mai 2024
Thank you for taking the time to provide us with the positive feedback. We will be sure to let Diamond know she was a part of your positive experience. We hope to welcome you back in the near future.

10/10 – Hervorragend

Georgia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Royal Sonesta Team am 8. Mai 2024
Hi georgia, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

8/10 – Gut

belle

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Royal Sonesta Chicago Downtown am 8. Mai 2024
Hi belle, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 – Hervorragend

Kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We will stay here again if we visit Chicago in the future. The staff is incredibly friendly and helpful. The location is perfect for walking to various destinations in the Loop. The rooms are cleaned daily, and ours was in pristine condition. An all around wonderful experience! Our only negative reaction was to the overpowering cologne/scent once you enter the lobby. It's some kind of vanilla/floral/spice combination and it is very, very strong. We didn't need to spend much time in the lobby, so it didn't affect our overall experience.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alexandra Gross am 6. Mai 2024
Thank you so much for taking the time to provide us with the positive feedback. We are so glad to hear you enjoyed your stay. Thank you for letting us know your opinion on our scent in the lobby as it helps us in the future. We hope to welcome you back in the near future.

10/10 – Hervorragend

miriam

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Jasman

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the cleanliness, the area. I really enjoyed my stay
Aufenthalt von 3 Nächten im März 2024
Antwort von Alexandra Gross am 6. Mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Candace

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the location of the property and how friendly and personable the staff was.
Aufenthalt von 5 Nächten im April 2024
Antwort von Royal Sonesta Chicago Downtown am 1. Mai 2024
Hi Candace.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Kyle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff at the property. The venue was super clean and friendly. Close to tons of foods and shops and events.
Aufenthalt von 1 Nacht im April 2024
Antwort von Royal Sonesta Chicago Downtown am 1. Mai 2024
Hi Kyle.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From the moment we walked in, the staff was incredibly attentive. My friends and I had a very jam packed weekend ahead of us and were very grateful with the hotel holding our luggage before check in and after check out. The room was gorgeous and very clean! We had a wonderful time and chicago and can confidently say that the hotel service was a huge part of that! Will definitely stay here again
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexandra Gross am 6. Mai 2024
We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We are so happy that we were able to be a part of your Chicago experience.

10/10 – Hervorragend

Shingo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Royal Sonesta Chicago Downtown am 1. Mai 2024
Hi Shingo.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Cecy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amabilidad de el personal
Aufenthalt von 1 Nacht im April 2024
Antwort von Royal Sonesta Chicago Downtown am 1. Mai 2024
Hi Cecy.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Marlon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
La ubicación del hotel está perfecta.
Aufenthalt von 3 Nächten im April 2024
Antwort von Royal Sonesta Chicago Downtown am 29. Apr. 2024
Hi Marlon.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

6/10 – Okay

Elizabeth

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Royal Sonesta Chicago Downtown am 1. Mai 2024
Hi Elizabeth.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Thomas C

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was very clean, the staff was very nice. Hotel is conveniently located near a lot of restaurants and close to public transportation
Aufenthalt von 3 Nächten im April 2024
Antwort von Royal Sonesta Chicago Downtown am 27. Apr. 2024
Hi Thomas.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was travelling solo, felt extremely safe at the Royal Sonesta. Very well connected for any tours/restaurants/bars, all mostly in walking distance. Was not happy with my room initially and the front desk upgraded me at no extra charge. Amazing hospitality, would definitely stay here again!
Aufenthalt von 5 Nächten im April 2024
Antwort von Alexandra Gross am 25. Apr. 2024
Hi Alice.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.