Lobby

Bewertungen von Hyatt Regency Schaumburg Chicago

4 out of 5
Hyatt Regency Schaumburg Chicago
1800 East Golf Rd, Schaumburg, IL

Bewertungen

8,0

Sehr gut

458 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
251 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
134 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
79 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
83 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,6/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Joerg

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2021
Antwort von FOM am 21. Jan. 2021
Thank you for staying with us!

6/10 – Okay

jean-louis

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Location 👍, room 👎, staff 👍
Very friendly staff, Lobby looks wonderful Room need a complete renovation Wifi works perfectly in the lobby , Unfortunately almost no WiFi in the room ( very low signal ...)
Aufenthalt von 2 Nächten im September 2019
Antwort von Hotel Management am 9. Okt. 2019
Thank you for your feedback, We sincerely apologize that we didn't meet your expectations. We hope we can welcome you again in the near future.

10/10 – Hervorragend

Jenny, Westport

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location , lots of restaurants and shopping. Perfect for what I needed to do.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Michka

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a good stay. Had an issue with the AC but it was dealt with promptly.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Vonshay

Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Jonathan Alexander Pagan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Kristin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bed was comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von D'Otis M. am 14. Mai 2024
Thank you for taking the survey. Come see us again soon!

10/10 – Hervorragend

Ruth

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They had a fire alarm incident that was very disturbing.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von D'Otis M. am 14. Mai 2024
Sorry for the disruption of the fire alarm. It was not planned, someone smoked in the room causing the alarm to goff. Going forward we will do a better job at informing our guest so they are aware of the situation and what to do next.

6/10 – Okay

luciano

Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

aleksejus, Chicago

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von D'Otis M. am 14. Mai 2024
Thank you for staying with us and doing the survey. Your feedback is important to us. Please next time let us know specifically so we can better serve you for next time.

8/10 – Gut

BASSAM

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
Aufenthalt von 3 Nächten im April 2024
Antwort von D'Otis M. am 14. Mai 2024
Thank you very much for staying with us and doing the survey. Your feedback is very important to us. Going forward we see what could've been done better.

10/10 – Hervorragend

Mackenzie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the atmosphere and what the property had to offer
Aufenthalt von 1 Nacht im April 2024
Antwort von D'Otis M. am 14. Mai 2024
Great to hear! Can't wait to host you again!

8/10 – Gut

Shannon

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Erika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The night concierge was very helpful!
Aufenthalt von 1 Nacht im April 2024
Antwort von D'Otis M. am 14. Mai 2024
Excellent! We will be sure to past this one. The pleasure is always ours.

10/10 – Hervorragend

Juan, Zapopan

Aufenthalt von 3 Nächten im April 2024
Antwort von D'Otis M. am 14. Mai 2024
Thank you for taking the survey. Please come see us again soon.

10/10 – Hervorragend

Steven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Solid 3 star hotel!
Aufenthalt von 1 Nacht im April 2024
Antwort von Klaudia Mitera am 22. Apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 – Hervorragend

Marylynn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property, bathroom needs updating but other then that no complaints
Aufenthalt von 1 Nacht im April 2024
Antwort von Klaudia Mitera am 22. Apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 – Hervorragend

Odile

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean rooms. Great service and staff.
Aufenthalt von 2 Nächten im April 2024
Antwort von Klaudia Mitera am 22. Apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 – Gut

Tracey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were friendly & helpful. Bathroom was small and showing age.
Aufenthalt von 1 Nacht im April 2024
Antwort von Klaudia Mitera am 22. Apr. 2024
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 – Schlecht

Kelsi

Aufenthalt von 2 Nächten im März 2024
Antwort von Klaudia Mitera am 4. Apr. 2024
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 – Gut

michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
property is aging, rooms need a facelift.
Aufenthalt von 2 Nächten im März 2024
Antwort von Klaudia Mitera am 28. März 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 – Okay

Kelsi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Under construction that was extremely loud and interrupted the conference I was attending.
Aufenthalt von 1 Nacht im März 2024
Antwort von Klaudia Mitera am 28. März 2024
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 – Gut

Matthew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
Aufenthalt von 4 Nächten im März 2024
Antwort von Klaudia Mitera am 28. März 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 – Gut

Nicholas

Aufenthalt von 2 Nächten im März 2024
Antwort von Klaudia Mitera am 28. März 2024
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

6/10 – Okay

Thomas D

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Klaudia Mitera am 22. Feb. 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

2/10 – Ungenügend

Calvin

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Klaudia Mitera am 22. Feb. 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 – Gut

Luke, Carmel

Mit der Familie gereist
Gut: Personal & Service
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Klaudia Mitera am 13. Feb. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 – Gut

tyler

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice property
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 12. Feb. 2024
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 – Hervorragend

Charlyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Klaudia Mitera am 12. Feb. 2024
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

2/10 – Ungenügend

Susan

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
No water in shower terrible customer service
Great location, not able to take shower as no water!!! Front desk staff did not help nor did they apologize. No compensation offered and very rude. Would not recommend due to service even though place was nice.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 6. Feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that there was no water in your shower. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

6/10 – Okay

Noelle

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We were not told the pool was closed and found out when we arrived.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Klaudia Mitera am 6. Feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 – Ungenügend

Presly

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Klaudia Mitera am 6. Feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 – Okay

Johanna, Des Plaies

Mit dem Partner gereist
Gut: Ausstattung
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Klaudia Mitera am 6. Feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 – Hervorragend

James

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent service and nice property
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 29. Jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 – Gut

Kenneth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Klaudia Mitera am 29. Jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 – Hervorragend

Matthew S

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 29. Jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 – Ungenügend

Charles, Brooklyn Park

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 22. März 2024
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 – Hervorragend

Alexis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 24. Jan. 2024
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 – Hervorragend

Maryna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Klaudia Mitera am 22. Jan. 2024
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 – Hervorragend

Joseph, Rockville Centre

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Kla am 22. Jan. 2024
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 18. Jan. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 – Okay

Alexander

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 – Hervorragend

Colleen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Hervorragend

Johanna, Des Plaies

Mit dem Partner gereist
Gut: Ausstattung
It smelled nice and clean when I first walked in the lobby. I was greeted right away. The room is nice and clean.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Hervorragend

Allison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My MacBook Pro was left behind in the room and housekeeping looked for it and found it. The gentleman at the front desk gave me plates and silverware after the restaurant was closed. They gave me a towel to borrow to clean my car from the snow. Their customer service was superb. I will come back each chess tournament.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Hervorragend

Sean

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome staff, super welcoming and friendly making it a comfortable and quick stay the best it could be
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Hervorragend

Martha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Hervorragend

Songyuan

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Hervorragend

Eva

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was friendly and professional. The bartender was very polite and very friendly, great drinks!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Hervorragend

Anne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was quiet and close to shopping and restaurants.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Klaudia Mitera am 17. Jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!