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Bewertungen von Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel

3.5 out of 5
Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel
350 West Wolf Point Plaza, Building 2, Chicago, IL

Bewertungen

8,8

Hervorragend

605 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
230 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
89 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
41 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
41 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Jens

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2023
Antwort von Kaitie am 7. Aug. 2023
Dear Jens, thank you for sharing your feedback with us on Expedia! We welcome you to share any comments with us directly, as we would love to learn how we could have improved your stay. Thank you.

8/10 – Gut

Thomas, Frenkendorf

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super Lage zu einem vernünftigen Preis. Sehr gutes Frühstück mit einem reichhaltigen Buffet; grosse Auswahl auch an gesunden Früchten
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Kaitie am 30. Juni 2023
Lieber Thomas, vielen Dank, dass du uns dein Feedback auf ebookers mitgeteilt hast! Wir freuen uns zu lesen, dass Ihnen unsere zentrale Innenstadtlage und das köstliche Frühstücksbuffet gefallen haben. Wir hoffen, Sie bei zukünftigen Reisen wieder als Gast begrüßen zu dürfen!

8/10 – Gut

Sven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Kaitie am 23. Mai 2023
Dear Sven, thank you for sharing your feedback with us on Hotels.com! We are pleased to learn you enjoyed your stay with us, and hope our stunning cityscape views, friendly staff, and ample amenities bring you back as our guest on future trips to downtown Chicago!

10/10 – Hervorragend

Juliane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gute lage schönes hotel
Aufenthalt von 4 Nächten im September 2022
Antwort von Nathan Bookhout, FOM am 8. Sept. 2022
Thank you for taking the time to review your stay!

10/10 – Hervorragend

Elsa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Definitely recommend
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Alicia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Kathryn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Aaron

Gut: Ausstattung
Great property
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was awesome.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sara am 20. Mai 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

8/10 – Gut

Jaressa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I stayed here for a spontaneous overnight in Chicago. The hotel was clean; hotel staff were helpful and everything we wanted to do was within walking distance, which was convenient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sara am 20. Mai 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 – Hervorragend

Fernando

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good location, great acommodation.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sara am 15. Mai 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 – Hervorragend

Irasema

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sara am 15. Mai 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

6/10 – Okay

Tonia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
TV’s to be upgraded to smart tv’s also the parking was terrible parking should be free for what where spending on the stay and breakfast at least should be free
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sara am 15. Mai 2024
We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

8/10 – Gut

Deb

Enjoyed the pool and helpful staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sara am 15. Mai 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 – Hervorragend

Adria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will be staying again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sara am 15. Mai 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 – Hervorragend

matthew, ARVADA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel and atmosphere.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sara am 15. Mai 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 – Gut

Laura

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Odd way to get to rooms with two elevators on opposite ends.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sara am 15. Mai 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 – Hervorragend

Jasmine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sara am 15. Mai 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 – Hervorragend

Laurence

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lobby and elevators experience was cumbersome.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sara am 8. Mai 2024
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 – Schlecht

Prash

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Room was outdated and not appealing at all. Charging early check in fees for rooms that are available too. Not good for your guests
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sara am 8. Mai 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 – Hervorragend

Simone

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff and clean hotels.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

ladda Lamoon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk upgraded us to a room with view. That was great. The only thing I would suggest is fixing the drawers so they stayed closed. That was a bit annoying. Rm #1953
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 8. Mai 2024
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 – Schlecht

María de la Luz

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Lo que no me gusto fue el servicio del desayuno, me trato muy mal un garzon, al parecer se molesto porque no le di propina, la cual se la daría el último día. Me cobro el desayuno de una guagua de 1año y medio, no lo podía creer! Y tenía muy mala actitud al pedir un café y jugo de naranja me dice que no entiende lo que le digo y habla español. Me comporté muy educada y no le dije nada. Pero quedé muy molesta con esta situación
Aufenthalt von 4 Nächten im April 2024
Antwort von Sara am 15. Mai 2024
We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

10/10 – Hervorragend

Magaly

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautifully
Aufenthalt von 4 Nächten im April 2024
Antwort von Sara am 30. Apr. 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

2/10 – Ungenügend

Diana

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a fraudulent charge!!! I’ve only used Expedia once and someone illegally used my stored Credit card to make this reservation and checked in under another name. I will not be paying these charges and have already reported it to the bank. My card has been in my possession so the only way this was done was through expedia.com
Aufenthalt von 1 Nacht im März 2024
Antwort von Sara am 30. Apr. 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 – Hervorragend

kelly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The reception area was very courteous and had that willing to help - Thank You
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara am 28. Apr. 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

10/10 – Hervorragend

Maria, Bronx

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place, wonderful views
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 28. Apr. 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

2/10 – Ungenügend

Diana

Aufenthalt von 1 Nacht im März 2024
Antwort von Sara am 20. Mai 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 – Hervorragend

Austin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I wish there was a singular elevator that went straight to the rooms, instead of having to use 2 different elevators to get to the room.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 26. Apr. 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

8/10 – Gut

Carol, orlando

Gut: Zustand der Unterkunft
Great property close to everything and clean.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara am 26. Apr. 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 – Hervorragend

Marcela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s very easy to use your flight ticket and you hotel. Very good experience.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 26. Apr. 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 – Hervorragend

Brenda, MEEKER

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was amazing, I got sick and needed to take an ambulance to the hospital and they were so helpful and went the extra mile to ensure that i was doing ok. Great location for shopping and dining.
Aufenthalt von 4 Nächten im April 2024
Antwort von Sara am 22. Apr. 2024
We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

4/10 – Schlecht

Taquanda

When booking and at the front counter please let people know with kids that the pool is out of service
Aufenthalt von 1 Nacht im April 2024
Antwort von Sara am 21. Apr. 2024
We're sorry to hear that you had a negative experience at our restaurant. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

2/10 – Ungenügend

Julie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was horrible. Our bath tub had pubic hairs in it and something splattered all over the picture.. don't even want to fathom what it was. I asked that it be cleaned. We left for 4 hours and they didn't clean it and I had to call again. Coffeepot didn't work had to have it replaced. Wasn't told about the parking or that I needed to bring in my parking rcpt so that they could validate it... Staff seemed extreme unknowledgeable. Pool was closed for maintenance. Was notified 3 days before our trip.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara am 21. Apr. 2024
We're sorry to hear that you had a negative experience at our restaurant. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

10/10 – Hervorragend

Jessica

Aufenthalt von 1 Nacht im März 2024
Antwort von Sara am 21. Apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 – Hervorragend

Oscar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 4 Nächten im April 2024
Antwort von Sara am 21. Apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 – Gut

Daisy

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff and service
Aufenthalt von 5 Nächten im April 2024
Antwort von Sara am 21. Apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 – Hervorragend

Antaquisha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 21. Apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 – Gut

Patricia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 21. Apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 – Hervorragend

waskelin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 21. Apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 – Hervorragend

luis Alberto cheng

Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 8. Mai 2024
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 – Gut

Renee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Polite staff who were helpful and generous with information.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sara am 21. Apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 – Gut

Carolina Ogawa

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara am 14. Apr. 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

8/10 – Gut

Todd

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for our 15th anniversary, I did note that with the reservation but they didn't mention it. The food at the restaurant was excellent but service was lacking. We had to ask for silverware and the server didn't check on us or offer drink refills. The hostess was very nice though. The room was clean and spacious. We also booked a premium "city view" which was looking west towards the suburbs, not east towards the loop and the lake. Also, parking is across the street and underground, no one explained that or that we needed to bring the ticket for validation. Overall, pleasant accommodations but not excellent service.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 14. Apr. 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously.

10/10 – Hervorragend

Brianna

Aufenthalt von 4 Nächten im April 2024
Antwort von Sara am 8. Mai 2024
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 – Hervorragend

Raul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great except our last night there a group next to our room kept slamming their door in and out every 5 minutes until 3am and maybe that door needs to be checked our room was 1829 and it was on the right hand side next to us
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 14. Apr. 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

8/10 – Gut

Devon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would stay there again
Aufenthalt von 1 Nacht im April 2024
Antwort von Sara am 9. Apr. 2024
We're so glad to hear that you were satisfied with our hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 – Hervorragend

thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice area. Great breakfast for little cost. Clean. Accessible. Friendly staff. Nice bar and lounge. We were impressed and will return.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara am 9. Apr. 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 – Gut

Leah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful lobby/bar area with a market that had lots to choose from the few times we needed some medications, snacks, or dessert! Friendly staff in the lobby and very nice location with a beautiful view of the river. Walked to a nearby starbucks most mornings. The bathroom had some peeling wallpaper near the toilet/shower, a mysterious stain in the bathtub, and a red smear on the wall which is why I took a star off the cleanliness rating. There were also multiple empty drink glasses left in the hallways outside rooms for days. It didn’t bother us but the bar was definitely noisy at night and was able to be heard from our room at night.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 9. Apr. 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 – Hervorragend

avraham

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very good and clean
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara am 9. Apr. 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.