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Bewertungen von Embassy Suites by Hilton Chicago O'Hare Rosemont

3.5 out of 5
Embassy Suites by Hilton Chicago O'Hare Rosemont
5500 N River Rd, Rosemont, IL

Bewertungen

8,6

Hervorragend

625 von insgesamt 1061 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
217 von insgesamt 1061 Gästebewertungen haben eine Bewertung von 8 - Gut" "
111 von insgesamt 1061 Gästebewertungen haben eine Bewertung von 6 - Okay" "
60 von insgesamt 1061 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
48 von insgesamt 1061 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location with free airport shuttle. Convenient to convention center and good accessible dining options
Aufenthalt von 3 Nächten im April 2024
Antwort von Erica am 26. Apr. 2024
Thank you, Mary, for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your time with us.

6/10 – Okay

Deary, Rockford

Gut: Sauberkeit und Personal & Service
Needs to be updated
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Erica am 18. Apr. 2024
Thank you for taking the time to review your stay with us and we appreciate the feedback.

6/10 – Okay

Denise

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The glass on the doors should have curtains as the hallway lights are bright at night.
Aufenthalt von 1 Nacht im April 2024
Antwort von Erica am 18. Apr. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Hotel was very clean, quiet and safe. Restaurant and breakfast were excellent. The only problem was that our toilet was a mere 12" height. This is very odd and not easy to use.
Aufenthalt von 1 Nacht im April 2024
Antwort von Erica am 6. Apr. 2024
Thank you for taking the time to review your stay with us! Happy to hear you enjoyed the breakfast and restaurant. We appreciate the feedback and will be addressing your concerns.

10/10 – Hervorragend

Eva

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff was very friendly, the beds were very very comfortable and the sheets crisp and clean. The room itself was in need of some tlc but I’d stay happily stay here again! Walkable distance to Rosemont theater, friendly staff, complimentary breakfast and we even got drink vouchers to their bar. I do wish they had vending machines for snacks at least in the lobby, all they have available is drink vending machines after the gift shops closes.
Aufenthalt von 1 Nacht im April 2024
Antwort von Embassy Suites Management am 7. Apr. 2024
Thank you for taking the time to review our property. We appreciate such great feedback and look forward to welcoming you back with us again!

8/10 – Gut

Katharine, Sacramento

Gut: Personal & Service und Zustand der Unterkunft
Overall nice hotel. The doors from the living room area out to the hallway were 1/2 glass and not very soundproofed, so a bit noisy.
Aufenthalt von 1 Nacht im März 2024
Antwort von Embassy Suites Management am 3. Apr. 2024
Thank you for your feedback. We're happy to hear you enjoyed your time here with us. We hope to welcome you back in the near future.

10/10 – Hervorragend

James, North Olmsted

Aufenthalt von 1 Nacht im April 2024
Antwort von Erica am 26. Apr. 2024
Thank you, James, for taking the time to review your stay with us and we appreciate the feedback. We hope to welcome you back in the future.

2/10 – Ungenügend

Lucia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Expedia website says parking is complementary, when I checked in at the desk, I asked to make sure it was complementary, I was told it was by the receptionist. One day after my stay I get an email with my invoice and I was billed for parking, it was not cheap.
Aufenthalt von 1 Nacht im März 2024
Antwort von Embassy Suites Management am 3. Apr. 2024
Thank you for your feedback. We appreciate your feedback and will take your comments into consideration.

4/10 – Schlecht

Antoinette

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
This hotel does not validate parking for guests staying at the hotel. Be prepared to spend a lot more money on top of the irl room price if you have a car
Aufenthalt von 2 Nächten im März 2024
Antwort von Erica am 29. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging, and caring service and sincerely appreciate your feedback. I understand the frustration with the parking price, it should be a lower cost, but unfortunately, our parking garage belongs to the city of Rosemont, and we don't have control over the prices. We hope you will consider staying with us in the future.

10/10 – Hervorragend

carmela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed at Embassy Suites by Hilton with my husband, my son and our pug, Arnie and our stay was fantastic! The breakfast was delicious! We highly recommend this hotel!
Aufenthalt von 1 Nacht im März 2024
Antwort von Erica am 29. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

4/10 – Schlecht

Big

Aufenthalt von 2 Nächten im März 2024
Antwort von Erica am 18. Apr. 2024
Thank you for taking the time to review your stay with us and We appreciate the feedback.

10/10 – Hervorragend

Katie

Aufenthalt von 1 Nacht im März 2024
Antwort von Erica am 16. Apr. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff at the bar now slyce is absolutely tremendous we see them annually and they’re awesome front desk as well just a good group
Aufenthalt von 4 Nächten im März 2024
Antwort von Erica am 25. März 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Hervorragend

Breonna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Erica am 25. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Erica am 18. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

8/10 – Gut

Lauren

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was difficult to unpack the car and pack the car from the hotel. They dont allow you to even take the bags out of the car in the front where most allow you too. This was very inconvenient. Besides that everything was great
Aufenthalt von 2 Nächten im März 2024
Antwort von Erica am 18. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback! We do apologize for any inconvenience you encountered with unpacking your bags, you should have been directed to the right location to do that, again sorry. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 – Gut

Nicole

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Staff is amazingly nice and helpful, especially the restaurant and bar employees. Rooms are a little dated but clean and comfortable
Aufenthalt von 4 Nächten im März 2024
Antwort von Erica am 18. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

4/10 – Schlecht

Molly

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Erica am 18. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and was there anything we could have done to improve your stay?

10/10 – Hervorragend

Dijana

Aufenthalt von 2 Nächten im März 2024
Antwort von Erica am 1. Apr. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

MARIA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Erica am 18. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 – Okay

Meredith

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Erica am 6. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay, is there anything we can do to improve our guest experience? We hope you will consider staying with us in the future.

10/10 – Hervorragend

Betty

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay as always at the Embassy staff is awesome all around.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Erica am 6. März 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Hervorragend

Sandra

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo bien, solo falto la cortesia de agua
Aufenthalt von 1 Nacht im März 2024
Antwort von Erica am 6. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback, and we will be addressing your concerns.

10/10 – Hervorragend

Rachel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very polite and professional, room was clean and comfortable. Easy access to airport and the shuttle runs frequent. Highly recommend attached restaurant, Slyce.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Erica am 1. März 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Hervorragend

Alicia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Erica am 1. März 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

8/10 – Gut

John

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
I like the hotel but am surprised that they sell timeshares by visiting tables at breakfast. Elevators run slow and valet is every half hour. Many people were waiting to board and the bus was filled to capacity. Get there early and stand by curb or people will flood the doors and you will wait for another bus.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erica am 16. Feb. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

8/10 – Gut

Mark Duane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kristie am 15. Feb. 2024
Thank You!

10/10 – Hervorragend

JoRene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location to Rosemont convention center and shopping
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kristie am 15. Feb. 2024
Thank you for your review! We kindly appreciate it!

6/10 – Okay

RACHEL

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Our room had a crack in the wooden door which looked like someone tried to break in previously. It made me sketchy about the room. The room was very outdated and dusty. There was lots of hair on the bathroom floor. And the chairs in the room were stained and disgusting. I don’t think it was worth what we paid at all. We didn’t know parking was an extra fee on top of that. No I would not stay there again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Michelle am 6. Feb. 2024
Thank you for taking the time to review your stay with us. I do apologize about the damage to the door in your room as well as the overall cleanliness. I will be working with our housekeeping and maintenance departments to make sure these things are taken care of. Again, I do apologize and we're sorry to hear you won't be joining us agian in the future.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Michelle Shopoff am 6. Feb. 2024
Thank you for taking the time to review our property. We appreciate your business and look forward to welcoming you back again.

10/10 – Hervorragend

Kimberly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff is always amazing just friendly and providing excellent customer service . The rooms are always clean and breakfast is amazing.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 2. Feb. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Hervorragend

Zachary

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Erica am 2. Feb. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

Carolyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 22. Jan. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

Stephenie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 22. Jan. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

Dustin

Mit der Familie und kleinen Kindern gereist
Was very clean and the staff was very helpful!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Erica am 22. Jan. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 22. Jan. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

Dulce

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 5. Feb. 2024
Thank you for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your time with us.

8/10 – Gut

Kent

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 22. Jan. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 – Hervorragend

Dipak

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 22. Jan. 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

4/10 – Schlecht

Jennifer

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Don’t make a mistake and stay here
Not what I expected from Embassy Suites. The room ceiling had major water damage and the bathroom looked dirty. Went to the pool and there were zero towels. When I asked the front desk for towels, they informed me the housekeeper was off for the night. Asked for additional towels for the room and they said I would need to grab them from the main floor. The hotel was extremely loud and seemed to be short staffed. Breakfast was terrible- overcooked sausages and French toast and both were rock hard. Definitely will not stay here again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erica am 8. Jan. 2024
We are very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and I will personally forward your comments to the appropriate manager. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 8. Jan. 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 – Hervorragend

Nilda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Embassy
Excelente servicio el hotel me encantó el desayuno divino los empleados de cocina maravillosos muy amables y serviciales todo el servicio excelente.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 8. Jan. 2024
We're so happy to hear you had a great experience with us, our team will be happy to hear that their hard work has paid off! If there's anything we can do to serve you further, please let us know. We look forward to welcoming you back to our hotel in the future.

10/10 – Hervorragend

Danielle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Erica am 8. Jan. 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erica am 8. Jan. 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 – Hervorragend

Jacqueline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erica am 8. Jan. 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. We hope to see you soon!

2/10 – Ungenügend

Jahan Z

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I want to express my frustration regarding my recent stay at this hotel, where I encountered consistent disappointments. This happened 2 times during my stay, I've faced issues with the housekeeping, and it has significantly affected my experience. Despite making multiple requests for room cleaning, the issues persisted. Returning to my room at 9 pm, I found the same scenario – unchanged bedsheets, untouched garbage, scattered towels, and a lack of essential toiletries. Experiencing this for the second time is unacceptable. As a guest who chose this hotel with certain expectations, the repeated lapses in service have left me deeply dissatisfied. I sincerely hope the hotel takes immediate action to rectify these issues and prevents such occurrences in the future. Unfortunately, my stay has been marred by these consistent problems, and it's challenging to recommend this hotel to others given the repeated disappointmentsr
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Erica am 8. Jan. 2024
We are very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and I will personally forward your comments to the appropriate manager. Thank you again for your feedback and we hope you will consider staying with us again.

2/10 – Ungenügend

Alexandra

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Erica am 9. Jan. 2024
Thank you so much for staying with us and we appreciate you taking the time to share your feedback. We're disappointed to learn that our service and accommodations did not meet your expectations. We care about the comfort and satisfaction of our guests. We hope you will come back and visit us again soon for a more positive experience.

4/10 – Schlecht

DALE T

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erica am 9. Jan. 2024
We appreciate your feedback! Please let us know of any concerns you had during your stay. We hope to see you in the near future.

10/10 – Hervorragend

Arnold

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erica am 9. Jan. 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

8/10 – Gut

Tyechia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointed
My family is always excited to stay at the embassy the rooms are always clean the staff is nice. The morning breakfast is also well put together. I lost my dad in thanksgiving so I decided to stay Christmas just to made new beginnings without him. The kids left for breakfast and I stay in bed it was 8:30 and the housekeeper was looking me in face while I’m laying in bed uncovered let’s just say I asked her what she was in the room at 8:30 no one called for help it was silent in the room because my 20 and 16 year old was way she stated she wanted to see if we were staying another night and walked out I’m sure she was up to something this is not ok the desk said sorry and looked at the time which was now 9am and didn’t understand why she was there either
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erica am 9. Jan. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We'll be addressing your concern with our housekeeping manager. We hope you will consider staying with us in the future.