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Bewertungen von Delta Hotels by Marriott Cheltenham Chase

4 out of 5
Delta Hotels by Marriott Cheltenham Chase
Shurdington Road, Brockworth, Cheltenham, England

Bewertungen

8,4

Sehr gut

466 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
333 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
116 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
56 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Joachim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Nice quite hotel with some small issues
Hotel is very quite, rooms are nice and clean. bathroom needs some work , shower was leaking. Air conditioning made terrible noise at night even after i turned it off. Breakfast is very nice. Restaurant for dinner was bad, small portions, taste not very good. Steak was very bad, max. 0,5" thick and taste was bad.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Delta Hotels by Marriott Cheltenham Chase Team am 4. Feb. 2023
Dear Joachim, Thank You for time for sharing your experience with Delta Hotels by Marriott. We are very sorry to hear that our restaurant didn't meet Your expectations. We passed this comments to our Head chef to review with team. We do hope to see you again soon. Kind regards Delta Hotels by Marriott Cheltenham Chase Team

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
gut
alles gut kann man weiter empfehlen preis Leistung ist ok
Aufenthalt von 7 Nächten im Oktober 2018
Antwort von Melanie Wintersperger, Reservations Manager am 31. Okt. 2018
Hallo Thomas, vielen Dank fuer die gute Bewertung. Wir freuen uns zu hoeren, dass Sie sich bei uns wohlfuehlen. Bis bald und mit freundlichen Gruessen,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
sechtägige Urlaubsreise, um den Raum um Gloucester zu erkunden. Gut ausgestattetes Hotel mit Betten, die einen er- holsamen Schlaf boten. Außerdem bot es uns die Möglichkeit auch drau0en das Essen einnehnen zu können. Mit einem reizvollen Blick in die Landschaft. Gutes Angebot am Frühstücksbüfett, nette Servicekräfte.

8/10 – Gut

Volker

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Klausen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
schöne Ausgangslage für die Cotswolds
- Frühstück + - Zimmer + - SPA + - Zimmerlautstärke -- Bei den Zimmern die um die Nr. 140 liegen, sind in unmittelbarer Nachbarschaft Serviceräume die als Privat gekennzeichnet sind. Ab ca. 5:30 Uhr werden laute Waschmaschinen angestellt - Türenklappern ---

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, modern facilities. Not walkable area.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

George

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Unfortunately we could not use the main dining room because there were two tour groups. Claire (?) at the front desk when she told of this conflict did not suggest the bar as an option but suggested to go into the city someplace. Later I asked if the bar was open and she said yes.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Josi

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I didnt like anything. 1. Check in late for an hour. 2. Waiting area , bar/lounge dirty , tables full of used plates, glasses etc, unhygienic. 3. Over priced food and no quality, for a 8oz steak dinner £36 too much. 4. Housekeeping left all dirty towels in the bathroom. 5. Room service phone never answered. 6. On the way back home received calls from reception staff that outstanding amount to pay for breakfast, which paid at the time of check in. 7. Rude behaviour of staff on phone, sent bank details, still waiting for confirmation from the hotel the issue resolved. 8. Never stay in a Marriot hotel in life. Hope this is enough, very unpleasant stay and over hyped and stressful after left the hotel too. Nightmare !!
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Margaret, Bishops Cleeve

Gut: Sauberkeit
I did not enjoy my stay . On the plus side the Hotel is in a beautiful setting . Staff were friendly and helpful however , possibly not enough of them to service the large number of guests , to ensure tables were cleaned and cleared in the bar area. I had not booked a table in the resturant so to go to the bar, had mediocre food which was expensive , the table was not fully cleared and wiped when my food was delivered. The breakfast was awful , clearly not enough staff to cope with the volume of people and to replenish items , I had to ask for simple basic food items that were missing as were plates bowls etc . Really had not expected this at this classification of hotel . Further more my stay was interrupted by some very noisy dogs in the room opposite me , who were endlessly barking . I reported this out of concern for the dogs on my departure, I was surprised that the housekeeping / security had not already picked this up .
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Amber

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Sidrah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay at the hotel was very pleasant and comfortable, welcoming staff and very helpful and kind. My room was very clean and spacious and very comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kind Regards, The Cheltenham Chase Hotel am 21. Apr. 2024
Dear Sidrah,Thank you for your kind review. Our team would be happy to hear good feedback from you.We look forward to welcome you back again in coming future.

10/10 – Hervorragend

Caroline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed our time and felt looked after through our stay. The pool and spa facilities were superb with helpful staff. We found all the staff were helpful. Nothing seemed to be too much trouble. Even when the pool had to be closed for one hour we were kept well informed on the reopening schedule. In fact we found all staff very friendly in every department of the hotel from room maids to Resturant/ room service to bar and front desk staff.
Aufenthalt von 3 Nächten im April 2024
Antwort von Reception am 19. Apr. 2024
Dear Caroline.Thank you for the positive feedback and kind words regarding the staff, glad to hear you had a good stay.

10/10 – Hervorragend

Teresa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First impressions, the grounds impressive, the entrance to the hotel clean tidy and having evidence of regular maintenance. Receptionist pleasant and informative. The main area open plan which is very spacious, airy and clean. Near by is a bar with plenty of varied seats to suit the ergonomics of many and a restaurant. The corridors leading to the rooms were airy and odourless; decor a little tired but clean. Our room was very spacious, inviting and with adequate amenities. Bed, pillow and duvet extremely comfortable. Breakfast and evening meal there was plenty of choice and staff very helpful. Our only two negatives are:- 1) did not approve of a customer's dog(bulldog) being allowed to sit and drool on a dinning chair near the bar area. 2) witness the common practice of staff leaving what appeared to be unused servettes and cutlery on the tables when cleaning/clearing the tables ready for the next customer. This is a serious health and safety concern.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kind Regards, The Cheltenham Chase Hotel Team am 3. Apr. 2024
Dear Teresa, We are glad to hear you had an enjoyable stay here with us. Our chefs along with our Reception team will be pleased with your feedback. I do apologise you had to experience with the dogs on furniture, this will be passed over to to the correct department to make sure it does not happy again.

6/10 – Okay

Neil

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel is in excellent condition and the staff were generally professional and helpful. Two things marred my stay: 1. I stayed for 2 nights and when I returned to my room on the second evening, at about 5:30pm, I found it had not been serviced - bed unmade, bathroom as I had left it etc. I reported this to reception and was promised that someone would come in to refresh the room but no-one did. 2. I paid £119.01 for the first night when I booked the room and another £15.00 for breakfast on the first morning (my company paid for the 2nd night and 2nd breakfast). My invoice/receipt says that I paid £102.22 on check-in and another £15.00 for breakfast. The £16.79 difference is not a big deal but awkward when it comes to claiming expenses.
Aufenthalt von 1 Nacht im März 2024
Antwort von Warmest Regards, The Cheltenham Chase Hotel am 18. Apr. 2024
Dear Neil, We are happy to hear our hotel reached your expectations. I do apologise your room was not serviced and will hand this over to the correct department for improvement.We look forward to welcoming you back in the near future.

4/10 – Schlecht

Julie

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The room was clean, staff were friendly. Breakfast was awful no cups all coffee machines broken down, 15 minutes waiting for any food which was not great. Serious safeguarding issues with mobile phones in the sauna very unpleasant experience for a female. Which I did report. I would not say this was four stars 2 at best unfortunately. More staff needed as especially when large functions are on.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kind Regards, The Cheltenham Chase Hotel Team am 10. März 2024
Dear Julie,Thank you for your review. I do apologise you did not experience the best situation in our Leisure, I can assure you this has been passed over to the correct department for improvement. We look to welcome you back in the near future.

10/10 – Hervorragend

Robin

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very dog friendly with good space for walking and welcome in the bar Breakfast excellent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kind Regards, The Cheltenham Chase Hotel Team am 17. Feb. 2024
Dear Robin, Thank you for your review. We are glad we met your expectations to be able to bring your dog. We look forward to welcoming you again soon!

10/10 – Hervorragend

TERESA

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kind Regards, The Cheltenham Chase Hotel Team am 25. März 2024
Dear Teresa, Thank you for your review. We hope to see you again in the near future.

6/10 – Okay

Paul

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing stay
We had to wait 10 minutes for someone to appear on the reception desk when we wanted to check in. The room was clean though for some reason we were given what appears a disabled room.The bed was comfy and spacious but our first nights sleep was disturbed by a noisy fridge in the room. Initially it looked like the only way to switch it off at the socket was to unscrew the base fitting to access the switch but the night porters didn't have access to a screwdriver and maintenance was not on site until 8am. This spoiled a break for my wife's 60th birthday. The breakfast was really good and we did enjoy the spa facilities.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Kind Regards, The Cheltenham Chase Hotel am 31. Jan. 2024
Dear Paul, We are sorry to hear we did not meet your expectations. I have made sure this has all been handed over to the correct departments. We hope to welcome you back in the near future.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and clean
A nice hotel, checking in was quick and the lady on reception was very friendly. The room was spacious and clean though the darker wood furniture looked a little worn. Nice ‘This Works’ products in the bathroom. Was kept awake a bit with a buzzing/hammering type noise coming from my bathroom I think. When I stayed (weekday) the hotel was Being used a lot for conferences and you had to go through the conference room area to get to my room, so there was a fair amount of people and chatter about. Also some areas smelled of smoke which I think was from lots of conference members smoking outside during breaks and then coming back in again. Visited the pool and spa area. Small sauna and steam room. Nice pool, but the jacuzzi wasn’t working.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kind Regards, The Cheltenham Chase Hotel am 31. Jan. 2024
Good Evening, Thank you for your kind review. We are glad to hear you had an enjoyable experience with us! Our Jacuzzi has been fixed and in good working order. We look forward to welcoming you back again soon.

8/10 – Gut

Roseanne

Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 16. Jan. 2024
Dear RoseanneThank you for your kind reviewWarmest regardsDaniel, General Manager

6/10 – Okay

Kim

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good quality hotel facilities but minimum service.
A comfortable hotel with good facilities, immaculately clean rooms, comfy beds but service seemed lacking. I.e. arrive and nobody manning reception, go to bar and wait for bar person so go to reception to ask. Meal in bar wanting drinks but queue so long its easier to fetch our own drinks from room and bring back to bar. No room service available, collect yourself. You get the idea. Bare minimal staffing
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kind Regards, The Cheltenham Chase Hotel Team am 31. Dez. 2023
Dear Kim, Thank you for your review. Please accept our apologies there was no-one on the desk at the time of check in, this will be passed over to the correct department. We have been very busy during our Christmas and build up to the New Year, we do hope you will visit us again soon and have a more memorable experience.

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kind Regards, The Cheltenham Chase Hotel Team am 31. Dez. 2023
Dear Chris, Thank you for your kind review. We are glad to hear as a team you had an enjoyable experience here with us! We look forward to welcoming you again in the New Year!

6/10 – Okay

dale anthony

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Property was fine, room good. Only 2 staff at the bar when there were 3 christmas parties going on! Took 30mins to get a drink. Sauna wasnt working.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kind Regards, Cheltenham Chase Hotel Team am 18. Dez. 2023
Dear Dale, Firstly accept our apologies you were waiting half an hour to get a drink, we were very busy with our yearly Christmas parties. This will be passed over to the correct department. We look forward to seeing you again soon!

8/10 – Gut

Simon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kind Regards, Cheltenham Chase Hotel Team am 18. Dez. 2023
Dear Simon, Thank you for your kind review. We look forward to welcoming you again soon!

6/10 – Okay

Vincent

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reception Team am 12. Dez. 2023
Dear Vincent Thank you for your kind feedback. We hope to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 – Gut

Simon

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Ok but really should do better!
Bit of a mix. Room was very comfortable and very clean. Restaurant food was very good. Leisure facilities good but pool felt like someone had filled it from the cold tap. Only a few brave people swim in that! Bar staff on Friday evening had zero customer service skills and obviously have had no training. No interest in customers at all. Suffice to say, they didn’t get a tip! The guy in the leisure centre on Saturday was the same. Reception staff friendly and helpful, as were the restaurant staff on Saturday evening. They DID get a tip :-) Overall, nice stay. I probably wouldn’t rebook as, for the price, the service is just nowhere near good enough and the cold swimming pool was a let down. Delta is supposed to be one of Marriott’s premium brands - so no way is this hotel up to scratch.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Reception Team am 6. Dez. 2023
Dear SimonThank you for your kind feedback. We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 – Hervorragend

Salma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely hotel. Very friendly staff. Good location.
Aufenthalt von 4 Nächten im November 2023
Antwort von General Manager am 30. Nov. 2023
Dear SalmaThank you for your kind reviewWarmest regardsDaniel

10/10 – Hervorragend

Jaris

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely Rooms, Really Nice Breakfast..
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 24. Nov. 2023
Dear JarisThank you for your kind reviewWarmest regardsDaniel / General Manager

2/10 – Ungenügend

Edward

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Had some personal property accidentally damaged by the housekeeping staff. Went down to the reception on 3 separate occasions to try and get some sort of resolution. Nobody was able to help me and on all three occasions said they would pass it on to their manager who would be in touch. Know all most a week on from checking out I’ve still not heard anything from the manager. Very disappointing.
Antwort von General Manager am 24. Nov. 2023
Dear EdwardThank you for the review and feedback.However this is extremely unfair as the hotel replaced the property that was damaged.RegardsDaniel / General Manager

10/10 – Hervorragend

DAVID

Aufenthalt von 1 Nacht im November 2023
Antwort von Kind Regards, Cheltenham Chase Hotel Team am 18. Dez. 2023
Dear David, Thank you for your kind review, we are glad to hear you had an enjoyable experience. We look forward to welcoming you again soon! Kind Regards, Cheltenham Chase Hotel Team

2/10 – Ungenügend

Ben

Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 24. Nov. 2023
Dear BenMy apologies you left disappointed, if you can let us know why you scored us so poorly we can address the issues and make the necessary improvements.Kind regardsDaniel / General Manager

8/10 – Gut

June

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A very pleasant stay. Only down side is, it’s the wrong side of Cheltenham for going to the races.
Aufenthalt von 3 Nächten im November 2023
Antwort von General Manager am 24. Nov. 2023
Dear June Thank you for your kind comments and reviewWarmest regardsDaniel / General Manager

6/10 – Okay

Kristina

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 24. Nov. 2023
Dear Kristina Thank you for your review

10/10 – Hervorragend

Claudio

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception Team am 7. Nov. 2023
Dear ClaudioThank you for your feedback!The Cheltenham Chase Hotel

8/10 – Gut

Paresh

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Reception team am 5. Nov. 2023
Dear Paresh Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 – Hervorragend

Guillermo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Reception Team am 5. Nov. 2023
Dear Guillerno Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 – Gut

Michelle

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Reception team am 5. Nov. 2023
Dear Michelle Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 – Hervorragend

Carol

Gut: Sauberkeit, Personal & Service und Ausstattung
Lovely hotel. Staff helpful. Food very good
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception Team am 30. Okt. 2023
Dear Carol Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 – Gut

Trevor

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gloucester Birthday
Reception very helpful. Quick stay all went well. Bfast very good. Scrambled egg maybe not just fried.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception Team am 30. Okt. 2023
Dear Trevor Thank you for your kind feedback! Thank you for your comments about breakfast and reception team We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im August 2023
Antwort von Reception Team am 30. Okt. 2023
Dear John Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 – Gut

peter

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception Team am 30. Okt. 2023
Dear Peter Thank you for your kind feedback! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

6/10 – Okay

Daniel

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
It’s a business hotel - so that’s the starting point. Rooms are functional but not outstanding. The air conditioning is really noisy though and not terribly effective. Food really good - amazing hake and nicely presented. Overall enjoyed it but difficult to see how the price point was justified.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 20. Okt. 2023
Dear DanielThank you for your review, we will look at the air conditioning in the room you stayed in, thank you for the kind comments regarding the food, our new Head Chef will be delighted to read this.Kind regardsDaniel / General Manager

10/10 – Hervorragend

Garin

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gets better every time
Always a fantastic stay at this hotel. All staff are super hospitable and friendly and more than happy to help you
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von General Manager am 17. Okt. 2023
Dear GarinMany thanks for your very kind words and review.Warmest regardsDaniel / General Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
We had two rooms one room had a large damp patch and the other room had body hair in the bath tub Staff was friendly Food was good Many wood veneer table surfaces were damaged in the restaurant and quite a few chairs have stains on them When we informed the receptionist at check out about the damp patch she seemed to know exactly where it was It is not small the wet patch covers the entire corner of the ceiling It suggested to me that the hotel knew about the defect instead of putting the room out of service it was allocated to guest use This is not Marriott standard I have written to the GM and I expect that I will have the Hotel’s comment soon
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception Team am 16. Okt. 2023
Dear Guest Our apologies you did not enjoy your stay. Our GM will contact youKind regards Cheltenham Chase Hotel team

8/10 – Gut

Rachel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Had a one night stay, great hotel, nice size room & bed.. Had room service burger & chips, really impressed, lovely food 🍲
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reception Team am 16. Okt. 2023
Dear RachelThank you for nice feedback. We hope to see you in our hotel again soonKind regards Cheltenham Chase Hotel Team

10/10 – Hervorragend

Howard, Sheffield

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bedroom excellent except maintenance could be improved (broken std lamp plug, broken door safety catch, both fixed during stay). Staff excellent (provided extra easy chair on request). Staff culture and training very good, but restaurant woefully understaffed and staff grossly overworked at peak times.
Aufenthalt von 9 Nächten im Oktober 2023
Antwort von General Manager am 12. Okt. 2023
Dear HowardThank you for your review and feedbackKind regardsDaniel / General Manager

6/10 – Okay

Paul

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Good rooms but service below expectations
Hotel is bright and rooms were spacious, with a large comfortable bed and big well-finished bathroom. Staff dealt with email enquiries before our visit promptly and helpfully. However bar area was poor, service was slow and glasses piled up everywhere, with staff complaining amongst themselves. It felt more like a late-night in a pub than hotel bar. Breakfast the next morning was similarly patchy for finding staff, we and others had to ask for cups, bowls etc. multiple times. Didn't feel a Marriott-level of service, especially for price
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 10. Okt. 2023
Dear PaulThank you for the feedback, our apologies you left disappointedRegardsDaniel / General Manager

6/10 – Okay

Karen

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 10. Okt. 2023
Dear KarenThank you for your review, our apologies you left disappointed.RegardsDaniel / General Manager

4/10 – Schlecht

Donna

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
I like that the property was accessible to grounds for walking. There were severe inefficiencies in the service due to lack of staff, reception and breakfast desk was unmanned for over 20 mins. Flexibility on food service at breakfast was poor. Table left uncleared for for quite sometime, guests had to move the items to other tables to be seated.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Reception Team am 30. Okt. 2023
Dear Donna Thank you for your feedback. We do apologize that our hotel didn't meet your expectations. we passed all comments to Head of departments to review with team.We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

6/10 – Okay

Gavin

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Great room, probably wouldn't stay again.
Quite a long wait at check-in, 1 member of staff dealing with a coach load of guests - poor lady was doing her best. We got only part information on check-in, luckily we picked up information from other guests' check-ins. Room itself was excellent, spacious, bed was extremely comfortable, temperature easy to control. Found a left over "short and curly" hair in the bathtub (before either of us used it), which was a little grim. It was on a section of the bath at the sloped part that wouldn't usually get water on it - the worst part, it was still there the following afternoon after the room had been "cleaned" again. Staff throughout the stay weren't very attentive - often had to go looking for them (bar / reception / restaurant) and then they didn't give the impression they were "happy to help". Overall, the hotel served its purpose for what we required for the weekend, wouldn't rush to stay again at this place. For the money paid, would expect a lot more.
Aufenthalt von 2 Nächten im September 2023
Antwort von Reception Team am 3. Okt. 2023
Dear Gavin.Thank you for feedback. We do apologize that our hotel didn't meet your expectations. Your feedback helps us to be better next timeWe hope to see you again