The front desk assistant was AMAZING. Not her fault. There was NO hot water at the hotel. I quickly booked this hotel because I wanted to stay near the airport. No one mentioned the hot water wasn't working until I attempted to shower, and it never got hot. The woman said that maintenance was alerted but they said they turned it on. Multiple other guests complained before us. If I was told upon check-in that there was no water, I would have said never mind and booked another accommodation.
Also, the room was mildly clean. The cloth chair was covered in stains (seriously, multiple different large stains), and the walls in the bathroom were not clean (different substances).
If the hot water was working, I would have overlooked everything else, but hot water is the bare minimum.