I am writing this message to offer my sincerest apologies for the terrible hotel stay you experienced during your recent visit. It deeply saddens me to hear about the inconvenience and distress caused by the incidents you have described. This is an entirely unacceptable situation, and I assure you that we take it very seriously. I understand how alarming this must have been for you, and I apologize for the lack of prompt action taken to address the issue and to ensure your safety and peace of mind. Please know that we genuinely value your feedback and take all the issues you have raised seriously. We are committed to improving our services and ensuring that incidents like these never happen again. Your experience does not align with the high standards we strive to maintain and uphold.Once again, I am truly sorry for the inconveniences and discomfort you endured. We appreciate your understanding and hope that you will give us the opportunity to make it right.Please feel free to reach out to me directly if you have any further concerns or if there is anything else we can do to rectify the situation. Your satisfaction is of the utmost importance to us.