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Bewertungen von Days Inn by Wyndham Charlotte Northlake

2 out of 5
Days Inn by Wyndham Charlotte Northlake
4924 Sunset Rd, Charlotte, NC

Bewertungen

4,4
50 von insgesamt 725 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
64 von insgesamt 725 Gästebewertungen haben eine Bewertung von 8 - Gut" "
130 von insgesamt 725 Gästebewertungen haben eine Bewertung von 6 - Okay" "
165 von insgesamt 725 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
316 von insgesamt 725 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

4,4/10

Sauberkeit

5,4/10

Personal & Service

4,0/10

Ausstattung

4,0/10

Zustand der Unterkunft

4,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Sabrina

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Not the cleanest. Staff at front was rude. The free continental breakfast wasn't good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 22. Mai 2024
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I am sorry to here about the issues you had during your stay with us. I will investigate the matter and make sure that it would never happen again.Once again, I am sorry for the inconvenience. GM

4/10 – Schlecht

Sean

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
On arrive it looks very run down, once checked into our room it was suppose to be non smoking and it smelled like smoke, i made 2 room reservations and they gave one away before i got there, the room we did get the sink was leaking and the bathroom was a mess, no pillows or a comforter on the bed. Very disappointed
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.I am sorry for the issues that occurred during your stay with us. I will take the opportunity to address my staff. So these issues will not occur again. Once again, I am sorry for the inconvenience. GM

2/10 – Ungenügend

Nemanja

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Terrible experience, we arrived around 12:20am in morning, nobody was in front desk , we was waiting 2hr to someone show up, but nobody did Please avoid this hotel!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 6. Mai 2024
Good morning, Thank you for choosing the Days Inn Charlotte Northlake. I am sorry when you arrived at 12.20am. There was nobody at the front desk. My night auditor had a family emergency. She had to leave the property immediately because her youngest child had to be taken to the hospital. I ended up contacting another front desk agent to cover her shift. But it took that agent about 2 hours to get to work. Once again, I am sorry for the inconvenience. General Manager

4/10 – Schlecht

Christina, Huntsville

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff quiet and unfriendly at check in. We had two non smoking rooms. They stunk so bad of smoke. The smoke detector was missing, a picture was half burned, the toilet seat was browned and peeling, mirror off the wall sitting on the floor leaning against the wall. Tiny doll size pillows that were lumpy. “Breakfast” was a jug of milk beside stale Raisin Bran. Very dissatisfied
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.I am sorry to hear about the issues you had with your stay. I will investigate and address these problems with my housekeeping and maintenance staff. So it would not happen again. I am also sorry about breakfast. We are currently renovating the breakfast area. That's why the breakfast are limited and is more a grab and go breakfast. Since the breakfast area is being renovated. The kitchen is also being renovated and that's the reason why we can not prepare a proper continental breakfast. Once again, I am sorry for the inconvenience.

4/10 – Schlecht

David

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
rooms smelled, paper thin walls, plumbing didn’t work
Aufenthalt von 1 Nacht im März 2024
Antwort von Stefan am 25. März 2024
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.I am sorry to hear about the room smelled and the plumbing did not work. I will address these issues with my housekeeping and engineering team. So these problem would not occur again. Once again, I am sorry for the inconvenience. Thank you and have a great day!GM

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Front desk JJ was pleasant and very helpful! I would stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 19. März 2024
Thank You for choosing the Days Inn Charlotte Northlake. I hope you enjoyed your stay with us.We strive for exceptional customer service. Kindly contact me, if you have any questions and/or comments regarding your stay.I look forward to seeing you again soon!Warmest Regards,

2/10 – Ungenügend

Savannah

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you don’t mind having crummy floors, beds that were just remade with dirt in them and what ever crumbs were left behind from the previous occupants then this is the place is great. Walked in to trash on the floor and Made the egregious mistake of going barefoot for 2 minutes from the bed to the bathroom and my feet were black on the bottom by the time I got back to the bed. Slept on top of the covers because when I opened up I saw visible dirt in and on the sheets I guess they don’t clean after every guest? Staff was mildly friendly overall just a place to rest if you can lower your standards. Wanted to rate it 0/5 but I apparently can’t go as low as their cleaning quality.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Stefan am 19. Feb. 2024
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay.Please feel free to contact me, so we can discuss any problems you may have experience during your stay. I am sorry to hear about the crummy floors and the beds that look like they were remade. I will investigate the matter and speak with my housekeeping staff, so that this issue will not happen again. Once again, I am sorry for the inconvenience. Thank you for choosing the Days Inn Charlotte Northlake and I hope we have another opportunity to serve you.GM

6/10 – Okay

Nancy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The people that I dealt with were OK I’m not saying that they were bad at people. They were just nonchalant and very strictly straightforward not trying to help, but there was only one young lady with some glasses and she was a really nice girl.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von GM am 19. Dez. 2023
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I'm sorry for the inconvenience about my staff. I will address the issue with my staff, so this will not happen again. Once again, I'm sorry for the inconvenience. Thank you and have a great day!

2/10 – Ungenügend

Kathryn

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
AWFUL, DIRTY, DANGEROUS. RUN - DON'T WALK IN THE OTHER DIRECTION! Check in clerk was fine, bed was (hopefully) clean and comfortable, and other than that this was the filthiest, most godawful motel I've ever stayed at. Sharp, broken tile on bathroom floor threshold, moldy soft spot above shower head, dead bolt did not work, 1/2" gap between door and floor, very dangerous outlets and light switches, and yep - the best yet - COCKROACHES, AND ANTS on the bathroom floor in the middle of the night, and big bugs crawling around on the window curtains. I mean, why wouldn't they come in to a nice, safe environment with a critter freeway right under the room door! The walkways outside are filthy, and the ceiling panels in the elevator were broken and almost falling out. Aesthetically - weird different colored paint spots on walls, and chipped bathtub. We were exhausted after a long day of travel so just grabbed a somewhat reasonably priced motel right off I-77 - and didn't read the reviews. HUGE mistake. If I can muster the energy I will report them to the health department.
Aufenthalt von 1 Nacht im November 2023
Antwort von Stefan am 15. Nov. 2023
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I will investigate the matter and I will meet with the maintenance and housekeeping staff. Once again, I am sorry for the inconvenience.Thank you and have a good day!

2/10 – Ungenügend

Paul

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The police were there upon our arrival delaying our check in time till 4:00 not 3;00 as advertised. No explanation as to reason of their presence. Walls we’re dirty a foot or more high . Pubic hair on toilet lid. Feces spot on toilet lid seat. Air conditioner sounded like a train running through our room when running all night. Thank goodness there was a latch and deadbolt on door , as it didn’t close properly. My wife wanted to jam a chair under door handle to feel more secure. We arrived down for breakfast at 8:30 AM only to find one slice of bread !! No fruit, muffins, nothing. I asked the staff where danish anything other one slice of bread and he said he would get me another piece of bread and I could make a peanut butter sandwich!! He went and got me another slice of bread , that clearly had been in freezer. Coffee was ice cold . Elevator started it had not been inspected since 2020. Since we had to use it to get to our 3rd floor room , it was unnerving. Shouldn’t they have had yearly inspections?? We’ve stayed in Days Inn many times and have never been so disappointed in total experience.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Stefan am 30. Okt. 2023
Good morning, I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I am truly sorry for the inconvenience. I will be investigating this matter. I also be talking to the housekeeping department and maintenance staff about these issue. Once again, I am sorry for the inconvenience.Thank you and have a great day!

10/10 – Hervorragend

lewis

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing late night front desk clerk always!
Amazing front desk staff very nice, helpful and knowledgeable as always! Travel frequently for work, and always a delight to stay here It may not be the newest property or swankiest, but functionality and a staff that actually makes the experience personable and enjoyable makes up for the difference and some! Even at 4am when I arrived in town, I was greeted with the same kindness that I would have been earlier in the evening, as this was after the night audit was done so i usually get attitude from most properties, not here! Had great customer service skills and he always strikes up a great conversation! Thanks again!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Stefan am 26. Okt. 2023
Thank You for choosing the Days Inn Charlotte Northlake. I hope you enjoyed your stay with us.We strive for exceptional customer service. Kindly contact me, if you have any questions and/or comments regarding your stay.I look forward to seeing you again soon!Warmest Regards,General Manager

2/10 – Ungenügend

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very worn down place. Check in is 3pm stated on website get their and he informs me their sign says 4pm. come back at 5 and told we dont take cash very rudely by a different associate, have to go 20 mins out of my way to deposit cash in bank to use card. Finally check in at last minute room is dreary and smells. Not in the best area unfortunately. Then all night all you can hear is others around and non stop sirens. Come to find out when I checked out the next morning they had trouble in the front office. Also when the phone was picked up to be moved over the line had been cut so NO PHONE! Thankful we didn't have an emergency during the night as we didn't know there was no working phone in room.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Stefan am 23. Okt. 2023
I have received a copy of the survey that you filled out about your recent stay at the Days Inn Charlotte Northlake. Thank you for taking the time to let us know about your experience and also for providing feedback of your stay. I am currently investigating this matter and I am truly sorry, for the inconvenience.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed it
Aufenthalt von 4 Nächten im September 2023
Antwort von Stefan am 25. Sept. 2023
Thank You for choosing the Days Inn Charlotte Northlake. I hope you enjoyed your stay with us.We strive for exceptional customer service. Kindly contact me, if you have any questions and/or comments regarding your stay.I look forward to seeing you again soon!

6/10 – Okay

yeimy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
estaba sucia
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Stefan am 2. Aug. 2023
Lo siento por las molestias. Por favor, infórmenos de inmediato, para que podamos hacerlo bien. Una vez más, lamento las molestias.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The AC wasn’t working at all and the room was hot. We were so tired after a 12 hours drive to complain or change room. Most outlets weren’t working. Cleanness of the room was just ok. When we told the person in the counter about it they just said “ok, we will take care of it”, seems like they already know about the problem.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Stefan am 2. Aug. 2023
I am sorry for the inconvenience. Next time please let us know and we will try to make it right. Once again, I am sorry for the inconvenience.

2/10 – Ungenügend

Trevor

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Horrible
The pool had bags of trash in it. There was windows with OSB board covering them the bath tub had a stain on the bottom of it like it hadn’t been cleaned in months. There were stains on the bedding and bugs crawling under the mattress. Pictures posted on hotels.com are no where near what this roach motel looks like. Definitely not a recommended stay.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Stefan am 15. Juli 2023
Good morning, please note that there is no pool at our property.

2/10 – Ungenügend

Porsha

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was dirty, front desk assigned me two rooms that were already occupied. Got water didn't work.
Aufenthalt von 2 Nächten im Mai 2023

4/10 – Schlecht

Taio

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The photos in the advertisement are misleading.

2/10 – Ungenügend

Rick

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
hotel under construction, scary area. I do not recommend this hotel.
Aufenthalt von 3 Nächten im April 2023

2/10 – Ungenügend

Kimberly

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Staff os nasty in the office
Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

Jeannie

Aufenthalt von 1 Nacht im Februar 2023

4/10 – Schlecht

James

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
close to freeway. dirty with bugs and holes in blanket. outside people walking around asking for cigs.

2/10 – Ungenügend

Melanie

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft

2/10 – Ungenügend

Michael

Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

michael

Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Danielle

Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

Albert

Mit der Familie und kleinen Kindern gereist
Okay for short sleep over
Aufenthalt von 1 Nacht im September 2022

2/10 – Ungenügend

Samuel

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Nothing
Aufenthalt von 1 Nacht im August 2022

4/10 – Schlecht

Crystal

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I didn't like that I was lied to about the pool, had to switch rooms bc mine had 2 leaks in the bathroom, very unclean, rude and inattentive staff.
Aufenthalt von 3 Nächten im Juli 2022

2/10 – Ungenügend

Jeanne

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Horrible Hotel
It was horrible. Very dirty and the door conditioner was so loud you couldn't sleep and it was too hot to try to sleep without it. They offered to change rooms but the 2nd room was the same issue. Plus just outside or door was a disgusting used condom. Still never study there again.
Used condom
Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

Ralph

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Only available hotel I could find on a terrible Charlotte airport travel weekend. A place to sleep and shower, that’s about it. Room was generally clean, but sheets had cigarette burns. Breakfast area is “under construction” but there’s trash and other junk that looks like its been in there for years. Breakfast is coffee, 2 kinds of cereal, and toast. Eating area is filthy. Any port in a storm. If my wife had been with me we would have been looking for another place. I got a few hours of sleep and moved in. Any port in a storm!
Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

Julison

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
We needed a cheap place to stay as out days changed and the place we were at before could not accommodate, with that said you usually get what you pay for. The room was average size the bathroom small, the issue was mostly with the bathroom, the toilet did not flush correctly and each time you flushed it would leak. There was also bugs discovered, called a silverfish, though it was a harmless bug still not something I'd like to wake up too. The staff was friendly no issues with check in, for some reason I was checked out a day early so that caused some issues but they sorted it out quickly.
Aufenthalt von 2 Nächten im Juni 2022

2/10 – Ungenügend

Joy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2022

4/10 – Schlecht

william

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The whole property was dirty with cigarettes' butts the outside area. The room was a non-smoking but it had a faint smell of cigarette smoke. The attendant when checking in was not very friendly.
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Álejandra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2022

6/10 – Okay

Álejandra

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2022

6/10 – Okay

Amber

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
The guy working the front desk wasn’t that pleasant he was even sleeping on the job when I had to go back up there. My reservation said there was 4 guest 2 adults and 2 children so I was annoyed when there was only 2 towels and 2 wash cloths and when I went to the front desk to get more they said they didn’t have any. My daughter left her phone and we didn’t realize it until a couple hours later and the lady that let us back in the room to look for it was nice. It was ok for the night
Aufenthalt von 1 Nacht im Mai 2022

2/10 – Ungenügend

Tamara

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Will never stay here! Better off at a motel 6! Very very dirty, peeling paint, dirty walls, no standard pillows, misleading amenities, nonchalant staff upon check in, not well lit, felt unsafe, looked unsafe, given dirty linen, etc.
Aufenthalt von 1 Nacht im April 2022

2/10 – Ungenügend

Darlena

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Roach infested rooms
Rooms had raoches parking lot had alot of traffic neighbors slammed doors all night
Aufenthalt von 3 Nächten im April 2022

6/10 – Okay

Kelly, nassau

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
The WiFi was not working.
Aufenthalt von 2 Nächten im April 2022

2/10 – Ungenügend

Paul

Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Christy

Gut: Personal & Service und Komfort des Zimmers
Everything good except bathroom.
Aufenthalt von 1 Nacht im März 2022

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022

6/10 – Okay

Julie

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It was okay
Aufenthalt von 2 Nächten im Februar 2022

8/10 – Gut

octavia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
it was quite
Aufenthalt von 1 Nacht im Februar 2022

10/10 – Hervorragend

amy

Aufenthalt von 1 Nacht im Januar 2022

2/10 – Ungenügend

Jonetta

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing else to say
Aufenthalt von 1 Nacht im November 2021

4/10 – Schlecht

VIRGINIA

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
when I booked the room, the photos shown were not even close to what the property looked like; room was lacking, very poor condition, breadfast was a joke---stale bread and cereal----the whole thing was a disappointment and if I hadn't just driven 12 hrs, I would have gone somewhere else.
Aufenthalt von 1 Nacht im Oktober 2021

4/10 – Schlecht

Katelyn

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2021

2/10 – Ungenügend

Jorge A

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Malooooo
Mala no vuelvo a hospedarme hay el encargado es un grosero y racista creo que es así en la forma como se conporto con migo tocando la puerta duro y cuando fuy a servir el desayuno guardó todo sin yo servir el mío es mi experiencia a lo mejor la suya sea mejor gracias
Aufenthalt von 1 Nacht im Oktober 2021