Außenbereich

Bewertungen von Courtyard by Marriott Charlotte Airport North

3 out of 5
Courtyard by Marriott Charlotte Airport North
2700 Little Rock Rd, Charlotte, NC

Bewertungen

7,4

Gut

406 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
220 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
149 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
104 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
125 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,2/10

Personal & Service

7,0/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Martin

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 22. Jan. 2024
Martin, it seems you provided a rating without any specific comments or feedback. We are sincerely interested in understanding your concerns during your stay. We invite you to share further details so we can strive to improve any areas of concern.

8/10 – Gut

Heinz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
hallo, alles gut
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Service am 4. Sept. 2023
Wir freuen uns, dass du diese positive Bewertung teilst, Heinz!Der Komfort unserer Gäste liegt uns am Herzen, deshalb können wir es kaum erwarten, Sie wieder im Courtyard Charlotte Airport North zu sehen. Wir möchten das nächste Mal ein noch angenehmeres Erlebnis mit Ihnen teilen.

10/10 – Hervorragend

jeffrey, Gaffney

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed one night, as I had a flight the next morning. Read some reviews & I was pleasantly surprised, my stay was nothing like the reviews read. I had a really nice stay. Rooms were clean, staff was very courtesy & nice. If I ever need a nice place to stay ANY TIME I'm in the Charlotte area ,this is where I'm staying.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Alexander Wade

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Thank you for taking the time to share your feedback, Alexander.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 – Gut

Char

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Char, it's great to know that your stay at Courtyard Charlotte Airport North met your expectations. We appreciate the rating and look forward to welcoming you back soon.

2/10 – Ungenügend

kimberly, harvard

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
10-12 cars were broken into during my stay. Air conditioning filters were disgusting we had to clean them so the air conditioning would work it wasnt even plugged in. The toliet seat was broken. I will never stay there again. We reported all this to the night crew and when we brought it to expedias attention the hotel said we disnt say a word! Highly dissatisfied
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Hello Kimberly, we sincerely apologize for any inconvenience. We want to make this right. Can you please reach out to the hotel directly and look for Mario or DeKorean (Kowee) so that we can look into this matter for you? Thank you again and please accept our apology.

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Mike, thank you for choosing Courtyard Charlotte Airport North and for rating us so highly. It's great to know that your stay met your expectations. Please consider us for your hospitality needs when you next find yourself in Charlotte. We're looking forward to your return visit.

4/10 – Schlecht

Alan

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Mattress was terrible. Conflicting info about airport shuttle.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 6. Mai 2024
Alan, we regret to hear that you were not completely satisfied with your recent visit. It's important to us that our guests find everything to their comfort, including the bedding. We also encourage guests to reach out to our team members for any clarifications needed regarding our services, such as the airport shuttle. We hope for another chance to better serve you in the future.

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every one was great I was disappointed the pool was under construction.
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 5. Mai 2024
Nancy, thank you for your outstanding review. We couldn't be happier to hear that you enjoyed your experience at the Courtyard Charlotte Airport North. Our team members will be thrilled with your kind words. We appreciate your understanding during our pool improvements and promise it will be worth the wait. We eagerly anticipate your next visit.

10/10 – Hervorragend

Elena

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely everyone I crossed paths with was so nice. I guess southern hospitality actually IS a thing! Thank You!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 4. Mai 2024
Elena, it's delightful to hear about your positive experience at Courtyard Charlotte Airport North. We're thrilled that our team members exemplified the renowned southern hospitality and left a lasting impression on you. We truly appreciate your kind words and look forward to welcoming you again!

10/10 – Hervorragend

Nathan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff at the bistro specifically the morning shift
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 2. Mai 2024
Nathan, it's delightful to hear your positive comments about your experience at Courtyard Charlotte Airport North. Our team members at the bistro are indeed dedicated, especially those who serve in the morning shift. Thank you for your kind words, and we look forward to your next visit.

8/10 – Gut

Tequella

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 4. Mai 2024
Tequella, thank you for choosing Courtyard Charlotte Airport North and for your positive rating. We're thrilled to hear that your stay with us met your expectations. We hope to welcome you back soon for another pleasant experience.

10/10 – Hervorragend

Ckiryla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
staff was lovely and very helpful. hotel was really clean and quiet.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 25. Apr. 2024
Ckiryla, it's wonderful to hear that you found our team members at Courtyard Charlotte Airport North to be helpful and our hotel to be pristine and tranquil. Thanks for sharing your kind words. We hope to welcome you again in the future.

8/10 – Gut

Phyllis G

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was no dry area to sit and smoke while raining. The toilet was to low. Certainly not enough channels on tv. That’s my only complaints.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Phyllis, thank you for sharing your observations with us. It seems like there were a few areas that didn't fully meet your expectations. We're sorry to hear about your experience with the outdoor seating arrangements and bathroom fixtures, and we appreciate your feedback on the TV channel selection. We strive to continuously improve our guest experience, and your comments provide valuable insights for our team. We hope to see you again in the future and look forward to exceeding your expectations next time.

8/10 – Gut

Joanne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great, but the property definitely needs some updates to keep it looking good just wear and tear on what they have over the years.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Joanne, it's wonderful to note that you had a great overall experience at Courtyard Charlotte Airport North. Your suggestion on refreshing some aspects of the property, showing signs of continual usage, is greatly appreciated. We consistently strive to improve our guests' experiences. We look forward to having you back for an even better experience.

10/10 – Hervorragend

Nilda, Centreville

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Nilda, it's splendid to hear that you found the Courtyard Charlotte Airport North's location convenient. We appreciate your positive feedback. Our team looks forward to welcoming you back soon.

4/10 – Schlecht

Jennifer

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Stayed in September before flying out. Left my car. NO charge! Coffe in the morning. NO charge! Stayed there in April. $60 to leave my car! Coffee was almost $5! NO breakfast without purchasing it. Will not be staying here again. The Hampton Inn was the same price for the night. FREE parking! FREE breakfast! FREE coffee! For $145 a night I'll stick with the better services!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Jennifer, we regret to hear about the inconveniences faced on your recent visit. Changes in amenities and pricing can sometimes lead to confusion, and we understand how these can affect your experience. It's disappointing to learn that your stay didn't live up to expectations. We have noted your feedback and will share it with our team members for further review. Our ultimate aim is to offer the best services and your comments will help us strive for that. If you choose to stay with us again in the future, we're hopeful of providing a better experience.

8/10 – Gut

dwight

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wished it included breakfast
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 16. Apr. 2024
Dwight, it's wonderful to hear that your stay at the Courtyard Charlotte Airport North was generally positive. We understand your preference for included breakfast, and we'll be sure to take your feedback into consideration. We value your input and hope to welcome you back soon.

4/10 – Schlecht

Lisa

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I like the decor but the bathroom condition and walls needed fix.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
Lisa, we appreciate your comment on our décor. We deeply regret hearing about your concerns involving the bathroom and certain aspects of our rooms. Rest assured, we're constantly working to upgrade our premises and ensure the comfort and satisfaction of our patrons. We hope to welcome you again for a better stay in the future.

8/10 – Gut

Kaya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was fine but the fridge in the room made a loud buzz when it was cooling
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 16. Apr. 2024
Kaya, thank you for sharing your experience at Courtyard Charlotte Airport North. We're glad your stay was satisfactory overall. We have noted your comments regarding the refrigerator noise and we are looking into better ways to ensure our accommodations meet guest expectations. We hope to welcome you back for an even more enjoyable stay next time.

10/10 – Hervorragend

Greg

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Apr. 2024
Thanks for the perfect rating, Greg! We can't wait to see you again soon for another amazing experience at Courtyard Charlotte Airport North. Have a great day!

2/10 – Ungenügend

Julie

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Flight was delayed so when I called for the shuttle, rude customer service. After waiting, ended up taking an Uber. Front desk lady was the best experience - wasn’t who answered about the shuttle and she was apologetic for the disconnect on the shuttle. Room was dirty, dated, smelled of urine, and warm water at best for your shower was all less than ideal.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 14. Apr. 2024
Julie, we appreciate your feedback and are saddened to read about your experience with the airport shuttle and the condition of your room. It's unfortunate to know that you didn't receive our usual level of courteous service over the phone. We're relieved that the assistance provided at the front desk added a positive note to your stay. Rest assured, your feedback regarding room cleanliness and functionality, and temperature of the water has been noted for evaluation and necessary improvements. We hope to have the opportunity in the future to prove that we can do so much better.

6/10 – Okay

Tory

Mit der Familie und kleinen Kindern gereist
Limited parking. Stayed for 2 nights. No spaces available. Parking lot always full. Cars parked on the side in places that were not parking spaces. Indoor pool was closed.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 11. Apr. 2024
Tory, your feedback regarding parking being at capacity during your visit is indeed concerning. We can understand how disappointing it might have been not to utilize the indoor pool. Please be assured that availability and guest satisfaction are of utmost importance to us. It's feedback like yours that helps us ensure better experiences in the future. We hope you allow us another opportunity to exceed your expectations on your next visit.

10/10 – Hervorragend

Luis

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay for a couple of days before my flight.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 11. Apr. 2024
Luis, it's uplifting to hear that Courtyard Charlotte Airport North served as a great place for your brief stay prior to your flight. We aim to provide a peaceful haven for every guest. Looking forward to welcoming you back for future stays.

10/10 – Hervorragend

Mirian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Apr. 2024
Mirian, it's delightful to know that you appreciated the exceptional service at Courtyard Charlotte Airport North. We strive to provide our valued guests with an outstanding experience. The team looks forward to serving you again in the future.

10/10 – Hervorragend

Marsh

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Marsh, thank you for choosing to stay at Courtyard Charlotte Airport North and for your wonderful rating! We're delighted to know you had a seamless experience. We look forward to hosting you again the next time your travels bring you to Charlotte.

10/10 – Hervorragend

jeffery

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had a great experience staying there just only thing toilet felt like it was a rocking chair. But other then that it was nice.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 8. Apr. 2024
Jeffery, it's wonderful to learn you had a great experience at Courtyard Charlotte Airport North. We appreciate hearing your observations about the bathroom fixtures and assure that we relentlessly strive to maintain all in-room amenities. We're pleased that you found the overall stay pleasant, and we can't wait to welcome you back for an even better experience next time.

10/10 – Hervorragend

Thomas, Deptford Twp

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was wonderful, food good and accommodations excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 8. Apr. 2024
Thomas, thank you so much for sharing your feedback. At the Courtyard Charlotte Airport North, we strive to provide a wonderful experience, from our team members to our food and accommodations. We truly appreciate your positive comments and are pleased you enjoyed your stay. We're excited to welcome you back in the future!

10/10 – Hervorragend

Jhala

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 8. Apr. 2024
Jhala, thank you for your perfect score on Expedia. We're elated to know your stay at Courtyard Charlotte Airport North was an enjoyable one. We appreciate the feedback and hope to welcome you back in the future!

2/10 – Ungenügend

Pablo

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 8. Apr. 2024
Pablo, it seems your experience wasn't as expected and we regret to hear that. Your feedback is vital to us and we assure you that appropriate steps will be taken for improvement. We do hope we get the chance to serve you better in the future.

6/10 – Okay

Anniston, Conover

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
No where to park for overnight stays.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 7. Apr. 2024
Anniston, we regret to hear that you experienced challenges with parking. We aim to ensure our guests don't face any inconvenience during their stay. Know that we're diligently exploring solutions to refine our parking management to better suit the needs of our guests for future visits.

10/10 – Hervorragend

Keith

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 25. Apr. 2024
Keith, your top rating for Courtyard Charlotte Airport North is greatly appreciated! The team here strives to offer exceptional experiences for all our guests and your feedback validates that. We'd be delighted to welcome you back in the future. Safe travels!

10/10 – Hervorragend

SHARPE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Shuttle service was provided by management
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 2. Apr. 2024
Sharpe, we're delighted to hear that you found our shuttle service convenient. At Courtyard Charlotte Airport North, our goal is to ensure every guest has an effortless travel experience. Your kind words about the managed services are appreciated. We're looking forward to welcoming you back again soon.

10/10 – Hervorragend

Dorian

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 4. Apr. 2024
Dorian, it's fantastic to hear that you had a pleasant experience at Courtyard Charlotte Airport North. We're always delighted to have our hard work recognized, and thank you for taking the time to send us your fantastic rating. You are always welcome, and we hope to see you again soon for another positive stay.

10/10 – Hervorragend

William

Geschäftlich gereist
Gut: Personal & Service
Met our needs for close to airport for early AM flight
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 31. März 2024
William, we're pleased to know that Courtyard Charlotte Airport North provided you with the convenient location you needed for your early flight. We appreciate your feedback and hope to serve you again in the future. Safe travels!

2/10 – Ungenügend

Prateek

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel canceled our reservation at last moment stating they are overbooked. Leaving us strangelled at the airport with two small kids in the middle of the night. Worst experience ever. Specially Mario the manager of the property.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 4. Apr. 2024
I sincerely apologize for this inconvenience. I am checking into what happened to your reservation. This was not handled the correct way. Can you please email me at dekorean.truesdale@aimbridge.com. I want to personally speak to you, apologize, and make this right.Kōwee Truesdale Sr.General Manager

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Park and fly with hotel stay is a great feature.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 25. März 2024
Robert, we're thrilled to hear you enjoyed the park and fly feature at Courtyard Charlotte Airport North. We continually strive to provide the utmost in convenience to our valued guests. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 – Gut

Tina

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 31. März 2024
Thank you for taking the time to share your review with us, Tina!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Charlotte Airport North. Thank you and have a wonderful day!

2/10 – Ungenügend

Veronica

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 26. März 2024
Veronica, it's concerning to see your rating and we are keen to understand what could have led to this. Your feedback is crucial in helping us improve. Please share any specifics about your stay so we may look into it. Thank you for taking the time.

4/10 – Schlecht

William

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It oak 30 minutes to check in upon arrival with only one person working the desk. There was only person working the restaurant and the lobby was full of waiting guests. The hotel is in major need of renovations. The room smelled damp and the elevator is questionable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 5. März 2024
William, we regret to hear about your less-than-satisfactory check-in experience and the issues you encountered during your dining experience. Having to wait can indeed be frustrating. We always strive to ensure prompt and efficient service from our team members. In regard to your comments related to the condition of the hotel's facilities and the room, we're continually working to provide a comfortable environment for all our guests. Your observations are valuable and will certainly be taken into account for any potential improvements. Thank you for your feedback and we hope for the opportunity to better serve you in the future.

6/10 – Okay

Richard

Geschäftlich gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
TV in the room did not work and they wouldn’t send someone to fix it and never showed up
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 4. März 2024
Richard, we're truly sorry to hear about the inconvenience with the television in your room. Despite our best efforts, such technical issues can occasionally arise. We should have done a better job after you reported the issue, ensuring the problem was promptly addressed and resolved. Please know that your feedback is greatly appreciated as it helps us identify areas for improvement. We hope to have a chance to provide a better experience in the future.

8/10 – Gut

Philip

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
In the past, the air conditioner was LOUD. This time it was nice white noise. Thank you.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 22. Feb. 2024
Philip, we're delighted to hear that your recent stay at Courtyard Charlotte Airport North was more comfortable with the air conditioner providing a peaceful ambiance. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable visit.

10/10 – Hervorragend

Allison

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 21. Feb. 2024
Allison, thank you for your perfect rating! We're glad that Courtyard Charlotte Airport North met all your expectations during your stay. Your positive feedback is what helps us strive toward excellence. We look forward to hosting you again in the future.

6/10 – Okay

Bridget

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 21. Feb. 2024
Bridget, thank you for taking the time to rate your stay. While we're sorry to see it wasn't up to the standard we aim for, your thoughtful feedback is highly appreciated and can help us ensure a better experience next time. We hope you will choose to stay with us again in the future.

8/10 – Gut

Alan

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Nice people running the hotel! Shuttle drivers are maniacs!! Someone will get from their recklessness! Rooms were clean. We enjoyed our short stay!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 21. Feb. 2024
Alan, we're glad to hear that you appreciated the friendliness of the Courtyard Charlotte Airport North team and the cleanliness of our rooms. We appreciate your feedback regarding the shuttle service and will certainly discuss your concerns with the relevant team members. It's wonderful to know you enjoyed your brief visit with us and we hope to see you again soon.

10/10 – Hervorragend

ROSELIN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Representatives were very helpful.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 20. Feb. 2024
Roselin, it's heartening to know that you found our colleagues at Courtyard Charlotte Airport North supportive. We pride ourselves on the assistance we provide to our guests and we're glad this was reflected during your stay with us. We look forward to welcoming you back soon!

10/10 – Hervorragend

Charles

Gut: Sauberkeit und Personal & Service
Bathroom toilet didn’t work and was old
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 19. Feb. 2024
Charles, we appreciate your feedback and apologize for the inconvenience regarding the toilet in your room. It's vital for us that all the features in our rooms at Courtyard Charlotte Airport North meet the expectations and comfort of our valued guests. We have taken note of your feedback and will ensure our team members address this issue promptly. Thanks for bringing this to our attention and we hope to serve you better in the future.

6/10 – Okay

Melissa, Bentonville

Gut: Personal & Service
Staff was very good but the facility really needs a makeover. My room had a smell I can’t quite put my finger on. The staff was very pleasant for sure.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 19. Feb. 2024
Melissa, it's good to hear that our team members delivered exemplary service during your stay. We're sorry to hear you noticed an unusual scent in your room. We continuously strive to improve the experience, including updates to our facilities. Thanks for your feedback and we hope for the opportunity to better serve you in the future.

4/10 – Schlecht

Cierra

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The rooms smell like a locker room. This hotel is very outdated.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Cierra, we regret to hear about your recent experience and we're sorry you felt the room didn't meet your expectations. We're constantly aiming to update our facilities and improve on any odor issues. Your feedback is appreciated as we continue to strive for excellence.

4/10 – Schlecht

James L Gallman

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
The new side of the building looked & smelled great..unfortunately we was booked on the old& smelly side of the building…below average at best
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 12. Feb. 2024
James, we regret to hear that your accommodation didn't meet your expectations. It's unfortunate that some parts of your experience fell short. We aim to maintain the highest quality in all areas, and your feedback helps us improve. We hope for an opportunity to provide a better stay in the future.