Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
632 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
632
229 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
229
82 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
82
31 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
31
31 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
31
9,4/10
Sauberkeit
9,0/10
Personal & Service
8,8/10
Ausstattung
9,2/10
Zustand der Unterkunft
9,0/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Dirk
29. Okt. 2022
Dirk
Aufenthalt von 1 Nacht im Oktober 2022
8/10 – Gut
Verifizierter Reisender
20. Okt. 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
10/10 – Hervorragend
Verifizierter Reisender
24. Juli 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
WOW!! Nearly perfect.
Indoorpool, Kraftraum, Waschmaschine inklusive Waschmittel und Trockner inklusive.
Alle Extras, die man sich vorstellen kann.
Verifizierter Reisender
10/10 – Hervorragend
Dauvell
28. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Dauvell
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Director of Hotel Operations-Rooms am 29. Mai 2024
Dear Dauvell, We are thrilled you had an excellent stay at Charlotte Marriott City Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Shann
Mit dem Partner gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Everything was great except when i ran my bath, the water was brown.
Shann
Aufenthalt von 1 Nacht im Mai 2024
6/10 – Okay
Parker
27. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Parker
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Director of Hotel Operations-Rooms am 29. Mai 2024
Dear Parker, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Gary
Mit der Familie gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was friendly
Gary
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Anthony D, Rooms Operations Manager am 27. Mai 2024
We appreciate your kind words and are happy you enjoyed your time with us.
10/10 – Hervorragend
Luz
25. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Luz
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Anthony D, Rooms Operations Manager am 25. Mai 2024
Thank You for you perfect rating! We appreciate you choosing to spend some of your valuable time with us.
8/10 – Gut
Maria
Mit der Familie gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location. Breakfast was delicious and clean and organized.
Maria
Aufenthalt von 1 Nacht im März 2024
Antwort von Anthony D, Rooms Operations Manager am 24. Mai 2024
Thank you for spending some time with us!
10/10 – Hervorragend
Deborah
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very lush and accommodating…. Right in the heart of downtown Charlotte. Restaurants, museums, right at your fingertips!
Deborah
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Anthony D, Rooms Operations Manager am 24. Mai 2024
Thank You for your perfect rating! We appreciate your feedback and look forward to welcoming you back!
10/10 – Hervorragend
Diane
Mit der Familie gereist
17. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i didn’t like there was no smoking area
Diane
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Anthony D, Rooms Operations Manager am 21. Mai 2024
Thank You for your perfect rating! We do have an unofficial area where you are able to smoke. We look forward to welcoming you back!
10/10 – Hervorragend
Andrew
Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location
Andrew
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Director of Hotel Operations-Rooms am 13. Mai 2024
Dear Andrew, Thank you for choosing to stay at the Charlotte Marriott City Center. We are happy our location was convenient for your visit to our city's many attractions. The NASCAR Hall of Fame, EpiCentre, and many other Uptown attractions are all within easy reach. We look forward to being the first hotel you think of on future trips to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Lloyd
Mit der Familie gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to the Belk theatre and downtown amenities
Lloyd
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for your great rating! We look forward to welcoming you back!
10/10 – Hervorragend
Glenn
6. Mai 2024
Glenn
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Anthony D, Rooms Operations Manager am 27. Mai 2024
Thank You for a perfect rating! Thank You for choosing to spend some of your valuable time with us!
6/10 – Okay
patricia
Mit dem Partner gereist
5. Mai 2024
Verbesserungswürdig: Personal & Service
No breakfast include
patricia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Director of Hotel Operations-Rooms am 6. Mai 2024
Dear Patricia, Thank you for sharing about your experience at our hotel. We deeply regret your disappointment that breakfast was not inclusive and that you were unaware of this policy at the time of making your reservations. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest!Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Marilyn
1. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was at a short walk distance from the stadium.
Marilyn
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for a perfect rating!
10/10 – Hervorragend
Robert A.
Mit dem Partner gereist
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Opera house
Robert A.
Aufenthalt von 1 Nacht im April 2024
Antwort von Director of Operations - Rooms am 2. Mai 2024
Dear Robert, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make the Charlotte Marriott City Center your home away from home whenever your travels bring you to our city. We look forward to your next visit.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Mario, Cornelius
29. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mario
Aufenthalt von 1 Nacht im April 2024
Antwort von Director of Hotel Operations-Rooms am 9. Mai 2024
Dear Mario, Thank you for rating your stay at Charlotte Marriott City Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Milko
Geschäftlich gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Milko
Aufenthalt von 3 Nächten im April 2024
Antwort von Director of Hotel Operations - Rooms am 28. Apr. 2024
Dear Milko, We are thrilled to hear that we surpassed your expectations during your stay at the Charlotte Marriott City Center. Thank you for taking the time to share your experience with fellow travelers. Our hotel is located in the heart of downtown Charlotte, providing our guests with a contemporary and peaceful escape. It was a pleasure to have you as our guest, and we cannot wait to welcome you back on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Michelle
Mit der Familie gereist
27. Apr. 2024
Good location. Easy checkin. Rooms well appointed and comfortable.
Wish the restaurant did not stop serving at 10pm. After 10pm in the bar only options are burger & fries.
Michelle
Aufenthalt von 1 Nacht im April 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for a perfect rating! We appreciate you choosing to spend some time with us.
10/10 – Hervorragend
Tiana
15. Apr. 2024
Tiana
Aufenthalt von 1 Nacht im April 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for a perfect rating!
10/10 – Hervorragend
John
15. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Has everything you need for a trip
John
Aufenthalt von 2 Nächten im April 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for your perfect rating!
8/10 – Gut
Ullattil, Cary
Mit dem Partner gereist
14. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed the stay
Ullattil
Aufenthalt von 1 Nacht im April 2024
Antwort von Director of Hotel Operations-Rooms am 15. Apr. 2024
Dear Ullattil, On behalf of our team at Charlotte Marriott City Center, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Charlotte.Thank you,Kyana Gerard,Director of Hotel Operations-Rooms
8/10 – Gut
Katherine
Mit der Familie gereist
12. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place to stay. Only cons: thin walls, could hear our neighbors at midnight. Also when you turn the TV on it says connect to our WiFi to cast. I spent forever trying to do so and also paid to upgrade the internet. When I finally called downstairs the man said oh we haven’t had casting since I started here. Upset I wasted so much of my time.
Katherine
Aufenthalt von 1 Nacht im April 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for your feedback. I do apologize we fell short in reference to casting on your television. We appreciate your feedback and are hopeful to have you back with us.
8/10 – Gut
natalia
Geschäftlich gereist
10. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only here for one night travelling on business. Room was clean and comfortable and the staff serving the event in the ballroom were friendly and efficient. Front desk staff for check in was very nice.
natalia
Aufenthalt von 1 Nacht im April 2024
Antwort von Director of Hotel Operations-Rooms am 11. Apr. 2024
Dear Natalia, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Catherine
Mit dem Partner gereist
8. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was in town to attend a Gala. The location was perfect. Entertainment and food in walkable distance.
Catherine
Aufenthalt von 1 Nacht im April 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for your perfect rating! We look forward to welcoming you back.
4/10 – Schlecht
Andre
8. Apr. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Paint falling off the ceiling durty an shower floor extremely slippery
Not well maintained
Andre
Aufenthalt von 1 Nacht im April 2024
Antwort von Director of Hotel Operations-Rooms am 9. Apr. 2024
Dear Andre, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
David
7. Apr. 2024
David
Aufenthalt von 1 Nacht im April 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for your perfect rating!
8/10 – Gut
Bruce
Mit dem Partner gereist
1. Apr. 2024
Gut: Ausstattung
Excellent location at city center. Valet parking is the practical parking option. Beautiful views of the city lights and a convenient walk to the theatre. My only suggestion would be that I miss bathroom doors. The glass sliding doors are pretty, but afford little to no privacy.
Bruce
Aufenthalt von 1 Nacht im März 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for your feedback! We appreciate you spending some of your valuable time with us.
10/10 – Hervorragend
Noreen, Toronto
Mit dem Partner gereist, Mit der Familie gereist
1. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this property. Have stayed her now 4x and is always our default. So convenient and staff is always outstanding. Would recommend to anyone all day long.
Noreen
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Hotel Operations-Rooms am 2. Apr. 2024
Dear Noreen, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Gilbert
Mit dem Partner gereist
31. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome stay
Gilbert
Aufenthalt von 2 Nächten im März 2024
Antwort von Director of Hotel Operations-Rooms am 1. Apr. 2024
Dear Gilbert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Charlotte Marriott City Center; we hope to see you again soon. Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Guadalupe, Comfort
30. März 2024
Guadalupe
Aufenthalt von 2 Nächten im März 2024
Antwort von Director of hotel Operations am 19. Apr. 2024
Dear Guadalupe, Thank you for choosing Charlotte Marriott City Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Sandy
28. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sandy
Aufenthalt von 1 Nacht im März 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for perfect rating!
10/10 – Hervorragend
Megan
25. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were amazing here.
Megan
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Hotel Operations - Rooms am 25. März 2024
Dear Megan, Thank you for being our guest at the Charlotte Marriott City Center. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. It will be a pleasure to share your kind comments with them! We appreciate the review and look forward to having you as our guest again.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
6/10 – Okay
Chris
Mit der Familie gereist
18. März 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice hotel, friendly staff, but check in did not go as stated by staff.
Chris
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Hotel Operations-Rooms am 18. März 2024
Dear Chris, Thank you for sharing about your experience at our hotel. While we are happy to know you found our hotel to be nice and our staff friendly. However, we apologize for any inconvenience you experienced during the check-in process. Your feedback is valuable to us, and we have shared your comments with the appropriate individuals as we strive to improve our guest experience. We appreciate your kind words and hope to have the opportunity to welcome you back for an even better stay in the future. Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Linda
17. März 2024
Linda
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Hotel Operations-Rooms am 7. Apr. 2024
Dear Linda, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Charlotte Marriott City Center; we hope to see you again soon. Thank you,Kyana GerardDirector of Hotel Operations-Rooms
8/10 – Gut
Hans
17. März 2024
Hans
Aufenthalt von 1 Nacht im März 2024
Antwort von Anthony D, Rooms Operations Manager am 17. Mai 2024
Thank You for your feedback! Please feel free to let us know if there is anything we could have done to earn a 5.
10/10 – Hervorragend
Leigh
Mit der Familie gereist
9. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We chose this because it’s an easy walk to the Spectrum Center and our car could be valeted for easy parking. The area is safe, but we were still approached by a couple of beggars asking for money. I think that’s in any city.
The hotel was clean and staff was friendly.
Leigh
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Hotel Operations-Rooms am 11. März 2024
Dear Leigh, Thank you for choosing to stay with us at Charlotte Marriott City Center. We are happy to know you had a pleasant experience and that you were pleased with our well-maintained property and prime location, as well as our courteous associates. We appreciate your feedback and hope to see you again on your future visit to the area. Thank you,Kyana Gerard,Director of Hotel Operations-Rooms
10/10 – Hervorragend
Arlene
Geschäftlich gereist
28. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Arlene
Aufenthalt von 1 Nacht im Februar 2024
10/10 – Hervorragend
Militza
Mit einer Gruppe gereist
27. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly. Told be about free breakfast and snacks I didn’t know was available. I’d stay again if back in Charlotte.
Militza
Aufenthalt von 2 Nächten im Februar 2024
10/10 – Hervorragend
Timothy, Charlotte
26. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Timothy
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Director of Hotel Operations-Rooms am 3. Mai 2024
Dear Timothy, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Lee
25. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lee
Aufenthalt von 1 Nacht im Februar 2024
10/10 – Hervorragend
Diamond
25. Feb. 2024
Diamond
Aufenthalt von 2 Nächten im Februar 2024
10/10 – Hervorragend
Matthew, Greensboro
Mit dem Partner gereist
24. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is very clearly an older building just based on its architecture, but it has also clearly been remodeled into a very nice place. Room smelled and looked clean. The lobby was very nice and inviting. Check in took less than 2 minutes. Would definitely stay again.
Matthew
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Director of Hotel Operations-Rooms am 26. Feb. 2024
Dear Matthew, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are glad you liked our well-maintained hotel and that you enjoyed our beautiful hotel. We are also happy to know our devoted associates took great care of you, and we will certainly share your praises with them. It is always a joy to see our guests are excited about returning; we look forward to it!Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Timothy
Mit dem Partner gereist
19. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fast check in clean spacious room front desk and housekeeping very helpful to us. Will definitely be back to Marriott on our next trip to Charlotte
Timothy
8/10 – Gut
Lorraine
Mit dem Partner gereist
18. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location
Lorraine
Aufenthalt von 2 Nächten im Februar 2024
10/10 – Hervorragend
Taylor
18. Feb. 2024
Taylor
Aufenthalt von 1 Nacht im Februar 2024
10/10 – Hervorragend
David
18. Feb. 2024
Gut: Zustand der Unterkunft
David
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Director of Hotel Operations-Rooms am 19. Feb. 2024
Dear David, Thank you for rating your stay at Charlotte Marriott City Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
10/10 – Hervorragend
Eliot
17. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place. Modern, clean, super friendly staff.
Eliot
Aufenthalt von 1 Nacht im Februar 2024
6/10 – Okay
Ed
Mit der Familie gereist
12. Feb. 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Some redundant billing had to be corrected at checkout..also, the hotel missed a room clean refresh one of the three days…
Ed
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Director of Hotel Operations-Rooms am 13. Feb. 2024
Dear Ed, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience caused by the billing issue you came across and the concern you had with your accommodations. Our goal is to ensure that all billing is accurate and that our guests' rooms are cleaned to the highest standards each day. We take your feedback seriously and will address these issues with our team to prevent similar occurrences in the future. We understand your frustration and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Thank you,Kyana GerardDirector of Hotel Operations-Rooms