Hi Teresa, Thank you for taking the time to provide us feedback, We are very sorry that we did not meet your expectations, We at Northwinds value our guest's comments and suggestions and we always try to use them as a tool to elevate our service and facilities. Please know that the pricing of our hotel is based on the standards of the hotels with the same caliber and it also varies on the season. We sincerly hope that we will still be able to welcome you back at Northwinds so we can make it up to you Teresa. Thank you and Have a great day!

Hi Tobias. Thank you for the feedback and our sincerest apologies for your experience. We will pass on your comments to management for further investigation.

Good Morning Tobias. Thank you for taking the time to provide your feedback. I will share your comments with the management and the rest of the team to ensure this does not happen again.

Good Morning Werner. Thank you for taking the time to provide your comments and we are glad you enjoyed your stay Since the onset of the pandemic, we have suspended daily housekeeping service until further notice; however our guests are more than welcome to contact the front desk for any needs. We hope to see you again soon.

Thank you for your kind words and high rating, Kelsey! We are delighted that you found our hotel affordable. We look forward to seeing you again! Thank you for choosing Basecamp!

Hi, Nadine. Thanks for taking the time and rate your stay. We are very pleased to know you valued the friendliness of our staff, our smooth check in/out system, as well as the late departure we were able to arrange for you. We hope to see you again soon!

Hello Erica Mae. Thank you for taking the time to leave your feedback. Our staff will appreciate your kind words! We look forward to welcoming you back next time you are in the area. Safe Travels!

Hello Louis,Thank you so much for the five-star review and your comments about our property. Over the last little bit our team has been working hard to have our property updated to feature our classic Basecamp style!

Hello Lyle,Thank you so much for taking the time to leave the review. Yes, it is true that we offer virtual check-in and check-out features at all our properties, but you can do both check-in and check-out procedures with the guest services agents located by our main entrance. We implemented the online check-in feature to allow guests a quicker check-in option for guest’s convenience as we know after a long day of travel you just want to check into your room! For the restaurant attached to our property, we have no affiliation with them and unfortunately have no control of their hours of operation. There are a few restaurants located just across the street that may have more convenient hours of operation and plenty of other restaurants located in downtown that we would have loved to recommend to you!We hope that you did enjoy the rest of your stay at Northwinds Hotel!

Hi, Eugene. We are very glad to hear you had a great stay. We appreciate you took the time to rate your experience. We hope to welcome you back soon!

Thank you for your valuable feedback, Carole! We are thrilled that you found our beds super comfortable, and our rooms clean! We will pass along your comments about the squeaky floors to see if there is something we can do to minimize the noise. Thank you for choosing Basecamp. We hope to see you again!

Thank you for leaving such a great rating, Amanda! It was a pleasure having you stay with us! We are happy to see that you enjoyed your time at Northwinds. Thank you for choosing Basecamp. Take care!

Hi Yi-Ting,We are so happy that you enjoyed your stay at Northwinds Hotel! Thank you for taking the time to leave a review!

Hello Heather,We are glad that you enjoyed our check-in process at our hotel, and actually have implemented this process at all of our properties in Canmore to make guests check-in a lot faster!

Hello Anthony,We are happy that you found our hotel at a convenient location for travelling to Banff and that we had amazing views of the mountains from the front of our property!

Hello Sid, We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.

Thank you for taking the time to leave a rating for your stay, Jeffrey ! We are happy to hear that you enjoyed your time here at Northwinds. Hope to see you again! Safe Travels

Thank you for taking the time to leave feedback about your recent stay, Karley. We are happy that you found our room with excellent condition and very clean, and that our friendly staff were able to help make your stay more memorable. However, we apologize for the issues you experienced for the second night stay at northwinds hotel. probably it was misunderstanding accrued, we never said that we need to ask to the booking manager to book a room. I was said that we do have room available for second night but unfortunately, we do not have the same room (#206) for the second night stay. However, If you would like to stay in the same room, please let us ask to group booking manager to move other guest to provide you a same room. Our goal at Northwinds is to provide quality and comfort for all our guests, and we are sorry we did not meet all your expectations we hope to get another chance to provide you better services and experience next time.

Hi, Heather. Thank you very much for taking the time to leave such a great review. We are more than glad to hear you liked your room with the stunning view to the mountains and comfortable beds. We hope to see you soon!

Hello Wilson,We are so glad that you enjoyed your stay at our hotel! Thank you so much for leaving a positive review and we hope to see you again!

Hi, Andrew. We are more than glad to hear you had such a great rest in our comfortable beds. Please know that your feedback is of great value for us. We are very sorry for the inconvenience the large cups might have caused. We are informing this point straight away to have it solved as soon as possible. Please know that we are very grateful for you feedback as it helps us to improve and provide you with the best service next time. We hope to see you again soon!

Hello Bobby,Thank you for the 5-star review! We are glad that you enjoyed your stay at Northwinds Hotel and we hope to welcome you back again in the future!

Hello Megan. Thank you for taking the time to review your stay at Northwinds. We are glad you enjoyed our clean and renovated rooms, We have taken your feedback on board about thin wall, and we will strive to make improvements accordingly.

Hello Taylor. Thank you for taking the time to review your stay at Northwinds. We are glad you enjoyed our clean and renovated rooms, and our convenient location close to downtown. Thank you for choosing Basecamp as your home away from home. See you next time!

Hi, Pat! Thank you very much for taking the time to rate your experience. We are glad to know you had an overall positive stay, and hope to see you again soon!

Thank you for taking the time to leave a rating for your stay, Myrna! We are happy to hear that you enjoyed your time here at Northwinds. Hope to see you again! Safe Travels

Thank you for your kind words, Seun. We are thrilled that you enjoyed everything about your stay at Northwinds! Thank you for choosing Basecamp. See you again next time!

Thank you for taking the time to share your feedback, Robert! We are happy that you found our online check in system quick and seamless! Take care.

Hi, Gary. Thanks for taking the time and leave a review with such remarkable points. We are delighted to know you enjoyed your stay with us. We truly hope to see you again soon!

Thank you for taking the time to share your feedback with us, Kaurpreet! We are thrilled that you found our hotel clean and affordable. Thank you for choosing Basecamp as your home away from home in the Rockies! Safe Travels!

Hello Loulou,We are glad to hear that you enjoyed your recent stay at our hotel! Thank you for the great review and hopefully we will see you back in Canmore in the future!

Thank you for sharing your feedback with us, Noel! We really appreciate the recommendation and hope to see you back again next time you are in Canmore!

Hello William!Thank you for the five-star review and we are happy that you enjoyed your stay at Northwinds Hotel! We hope to see you back here again in the future!

Hello Anne,Thank you for taking the time to give us a review! We are glad that you enjoyed the comfy beds!

Hello Gurpreet, We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.

Hi, Gwynn. We are happy to know your liked our hotel, and also deeply appreciate you took the time to let us know about your great experience. We hope to welcome you back soon!

Hi, Carman. Thank you very much for taking the time to leave a review, as your feedback is of great importance for us. We are glad to know you enjoyed your stay at Northwinds, and that our rates are of your convenience. We hope to see you again soon!

Thank you for your kind words and wonderful review, Medchem! We are delighted to hear that you found our check in and check out process easy. Our extremely knowledgeable staff are always happy to help answer questions, so Alok will be very pleased to know that you were with satisfied with the service he provided you! Thank you for returning to Basecamp after your Jasper trip. We look forward to seeing you again next time!

Hello Jamshed. Thank you very much for leaving us a rating for your stay. We are glad to hear that you had an overall great time with us. Thank you for choosing Basecamp. We look forward to seeing you next time!

Hello Joy,We are glad to hear that you enjoyed your stay at Northwinds Hotel and that the front desk was helpful! We hope to see you again in the future!

Hi, Amelia. Than you very much for you great review. We are glad to know you liked our check in process, as well as the cleanliness and location of our hotel. We hope to see you again soon!

Hello Simranjot, Thank you for the great review and for letting us know that you liked the view! We hope to see you again at Northwinds Hotel!

Hello Kristina,. Thank you for your valuable feedback! We are delighted that you found our rooms clean and very comfortable .We appreciate your kind words and look forward to seeing you next time! Take care!

Hello Jaycell,We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.

Hi Heehyun, Thank you for staying at Northwinds by Basecamp, we appreciate your feedback! We hope to see you soon again!

Hi Spencer, Thank you for staying at Northwinds by Basecamp, we appreciate your feedback! We hope to see you soon again!

Hi, Marilyn. Thank you very much for your review! We are glad to know you enjoyed your stay at Northwinds! We hope to see you next time!

Hello Svetoslav. Thank you for taking the time and leave a rating for us. We really appreciate it. We are glad to know you had a positive experience with us, and we hope to welcome you again soon!

Hi, Laurie. Thank you very much for taking the time to leave us a review. We are glad to hear you enjoyed the location of our hotel, as well as the soap. We hope to welcome you back soon!

Hello Heather, Thank you for sharing your feedback about your recent stay at Northwinds. We are glad that you had an overall great stay . However, we are sorry that you found our location far from the center of town. We understand that the 15 minute walk downtown can be too much for some time. Unfortunately, we do not have breakfast included and don't have pool, but some of our other Basecamp properties in Canmore do. We hope to welcome you back to Northwinds, or one of our other hotels next time you are in the area!