Lieber Dennis,Vielen Dank für das Teilen Ihrer Erfahrung.Wir bedauern sehr, dass Ihr Aufenthalt nicht wie erwartet war und der Service und die Aufmerksamkeit unseres Personals Ihre Erwartungen nicht übertroffen hat. Wir haben Ihre Kommentare mit unseren Rezeptionsmanagern geteilt, die sich persönlich mit der Situation befassen werden. Wir freuen uns auch über Ihre Kommentare und Vorschläge zur Qualität und Vielfalt der Speisen. Köche und Lebensmittel- und Getränkemanager werden die notwendigen Verbesserungen an unseren Menüs vornehmen. Es wäre uns eine Ehre, Sie wieder zu Gast zu haben, um Ihnen die Änderungen und Verbesserungen zu zeigen, die wir vornehmen werden.Mit freundlichen Grüßen

Dear Pascal,Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer.Best regardsGuest service center management

Dear Raffaella, Thank you for sending us these comments. We are glad that you have given us the opportunity to be your host hotel. We hope that soon we can have you with us again so that you can enjoy the great qualities and services that only Paradisus Cancun can offer. Kind regards Guest service center management

Dear Larisa, We would like to thank you for this review about your recent experience in our hotel.We're elated to hear that the unexpected switch to a sea view room made a positive impact on your stay, offering you the luxury and elegance of our tropical paradise. It's delightful to know that the cleanliness, condition of the hotel, service, and room amenities all met your expectations, providing a sophisticated and harmonious environment for your stay. We appreciate your understanding in the transition from the adults-only to the family section, and it's wonderful that you found the change to be an inspiring upgrade.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Mark,Thank you for taking the time to share your review.We are thrilled to hear that our room amenities met your expectations, offering a blend of luxury and sophistication. It's also great to know that the overall condition of our hotel impressed you, reflecting our commitment to providing an inviting and harmonious environment. We appreciate your acknowledgement of our dedicated service, ensuring a carefree and memorable experience for every guest.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable! Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Gracias por tomarse el tiempo para compartir sus comentarios acerca de su reciente estancia en Paradisus Cancún. Esperamos volver a verle con nosotros en un futuro cercano, ¡estamos aquí para hacer que cada estadía sea inolvidable! Una vez más, gracias por elegir Paradisus Cancún y por tomarse el tiempo para compartir su experiencia.

Dear Jatinder,Thank you for taking the time to review your stay.It is heartening to hear that you appreciated our property and its prime location, offering a harmonious blend of luxury and nature. Our nightly entertainment options are indeed crafted to provide an inviting and carefree atmosphere, ensuring every evening is as inspiring as the last. While we are thrilled to receive your high praise on cleanliness, condition, service, and amenities, we're mindful of your dining experience and look forward to elevating it to meet the sophisticated and elegant standards that we strive for. Rest assured, our culinary team is dedicated to providing a diverse array of dining options that celebrate tropical flavors and local ingredients.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We will forward the feedback to management and follow up on it.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We will forward the feedback to management and follow up on it.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Dear guest,We appreciate your kind comment. Best Regards

Dear Ms. Elena, We apprecate your kind comments. Thank you for giving us the opportunity to host you Have an excellent day!

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Dear guest, Thank you for choosing Paradisus Cancun to enjoy your last stay. Your feedback is the world for us, it helps us to improve our services, we will share it with the management and departments involved. Warm Regards,

Dear Mr. Donatus, We are glad to know you are having a great stay at the hotel. We are always at our service.

Dear Yaritza,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Vicki,Thank you for such a positive review.We are thrilled to hear that George provided you with such attentive and professional service, truly embodying the sophisticated and respectful ethos we hold dear. Our team takes pride in offering an environment that is both harmonious and mindful, ensuring every guest's stay is as luxurious and carefree as yours. Your appreciation for the cleanliness, condition, and amenities of our resort is especially inviting to those seeking a tropical and relaxed getaway, immersed in the natural beauty of our surroundings.It would be our pleasure to have you return on another occasion.Very best wishes.Guest Service Center Management

Dear Mr. Sandeep, We appreciate your kind rate and remain at your service. Hope to host you again in the future.

Dear Young,Thank you for such a positive review.We are thrilled to hear that you found our facilities to be top-notch and that the cleanliness of our rooms met your impeccable standards. Our team takes great pride in maintaining a harmonious and sophisticated environment, ensuring every corner of our hotel resonates with luxury and elegance. The impeccable condition of our hotel is a testament to our mindful and dedicated staff, who strive to create an inviting and carefree atmosphere for all our guests.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Jorge, Thank you for taking the time to review your stay.We are thrilled to hear that our staff's helpfulness and the variety of dining options left a positive impression on you, not to mention the exquisite food that complements our inviting atmosphere. It's also wonderful to know that our room sizes met your expectations, creating a relaxed and carefree environment for your stay. Regarding your valuable feedback about the rooms, we are always seeking ways to enhance the luxury and sophistication of our accommodations to ensure they meet the high standards our guests expect and deserve.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Dear Noor,Thank you for taking the time to review your stay.We are truly sorry to hear that your experience did not meet the high standards we strive to maintain. Our guests often share their delight with the unbeatable views of the Caribbean Sea and Nichupté Lagoon that we are proud to offer, and we regret that you did not have a similarly positive experience. We take great pride in providing luxurious, elegant, and sophisticated accommodations, and we are saddened that this was not reflected during your stay. We would like to assure you that our team is committed to creating a harmonious and mindful atmosphere where all guests can enjoy an inviting and relaxed experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Service Center Management

Dear Guest,Thank you for sharing your feedback with us. We would like to assure you that our hotel has a comprehensive preventive maintenance program in place to address any issues and ensure that our rooms and amenities are in top condition for our guests. Additionally, we continually invest in renovations and upgrades to keep our property up-to-date and comfortable for our guests.Regarding your concerns about cleanliness and room amenities, please accept our sincerest apologies. We have shared your feedback with our housekeeping and maintenance teams to address any areas of concern and improve our service standards.In terms of dining experiences, we strive to offer a variety of culinary options to cater to all tastes and preferences. We are delighted to hear that you enjoyed your experience at our Italian restaurant. However, we regret that the other outlets did not meet your expectations. Rest assured, we are constantly reviewing and refining our menus to ensure the highest quality dining experiences for our guests.We also want to address the issue of seaweed on the beach. Please understand that seaweed is a natural occurrence and can vary depending on environmental factors. While we make every effort to maintain the cleanliness of our beach, fluctuations in seaweed levels may occur beyond our control.Once again, we apologize for any misimpression you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Guest Service Center Management

Dear Sophia,Thank you for taking the time to share your feedback with us. While we appreciate your remarks about the hotel and our gastronomic offer, we would like to clarify that our hotel does not sell excursions or tour packages. While we regret that your experience with a third-party tourism agency downstairs impacted your overall stay, please understand that this situation is not directly related to the hotel experience itself.We recommend reaching out to our guest services team for assistance with any concerns or issues you may have encountered during your stay. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and we would appreciate the opportunity to address any unresolved matters.Once again, we lament that you encountered this situation and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Guest Service Center Management

Dear Marcia,Thank you for such a positive review.We are thrilled to hear that our efforts to provide a harmonious and luxurious environment have resonated with you, especially our dedication to maintaining a clean and inviting atmosphere. It is also inspiring to know that our hotel's condition met your expectations of sophistication and elegance. Our team takes great pride in ensuring that our service is always mindful of your needs, creating a carefree and relaxed ambiance that enhances your stay. We appreciate your high praise for the amenities we offer, which are designed to offer a harmonious balance between luxury and nature, inviting you to feel immersed in the tropical beauty of our surroundings.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Jenifer,Thank you for such a positive review.It is wonderful to hear that you appreciated the tranquility and elegant interior design of our hotel. We are also thrilled that you recognized our commitment to providing top-notch service. We are mindful that room amenities are vital for an exceptional stay, and while you rated them at 60%, we would love to learn more about how we could enhance your experience, as our goal is to offer a harmonious and luxurious environment that meets all of our guests' desires.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Nicole,We would like to thank you for this review about your recent experience in our hotel.We are glad to hear that you enjoyed our culinary offerings and the high level of service provided by our team. Our aim is to create a harmonious atmosphere where luxury and care meet, and your kind words are a testament to our efforts. It is inspiring to know our services made a positive impact on your stay. Regarding your room allocation, we always strive to meet our guests' expectations with inviting views, and we regret any misunderstanding that may have occurred. We are also taking note of your feedback about the outlets and the sun loungers to ensure a more mindful and safe environment for all our guests. Your comfort is our priority, and we appreciate you bringing these matters to our attention.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Shalu,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Sebastian ,Thank you for taking the time to share your review.It is delightful to hear that the tranquil ambiance of The Reserve adults-only area provided a harmonious retreat for your honeymoon, and that our team, led by the ever-helpful Daniela, contributed to a carefree and sophisticated stay. We're over the moon to know that the service from our dedicated staff was inviting and praiseworthy, truly embodying the luxury we strive for. While it seems there was a slight delay in preparing your room, I am glad that once settled, the elegance of our accommodations met your expectations.We understand your thoughts on the cost of culinary upgrades; we aim to offer a diverse range of gourmet experiences that reflect the sophisticated and tropical allure of our destination, from the Sal Steak Cave to our international buffet.Rest assured, your comments are valued, and they inspire us to continue creating an elegant and mindful environment for our guests.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Colizza,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our staff's attentiveness made a strong impression and contributed to a wonderful experience. It is also wonderful that the cleanliness of our accommodations and the condition of our hotel met your expectations, reflecting our commitment to providing a sophisticated and harmonious environment. However, we sincerely regret any disruption caused by the music festival. We strive to ensure that all our guests, including those at The Reserve, enjoy a relaxed and carefree atmosphere. We take your feedback seriously and will reflect on how we can better communicate future events to ensure a tranquil and luxury experience for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel design beautiful and that you received kind and friendly service from our restaurant staff. Regarding the concierge service, we pride ourselves on providing attentive and accommodating assistance to all our guests. We regret to hear that you did not have a positive experience with our concierge, and we will address this with our team to ensure that all guests receive the level of service they deserve.In regards to your check-in experience, we lament if there was a delay in accessing your room. Our standard check-in time is at 3 pm, as our housekeeping team requires sufficient time to prepare rooms to our high standards, especially considering our check-out time is at 12 pm. Room types are assigned based on availability, and while we strive to accommodate all guest preferences, we regret any miscommunication that may have occurred.We take cleanliness and room maintenance very seriously, and we are disappointed to hear that your room did not meet our usual standards. Please rest assured that we will address your concerns with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our guests' expectations.We also lament any uneasiness caused by the entertainment sound, and we will take your feedback into consideration as we strive to create a comfortable environment for all our guests.Regarding the unfortunate incident with your mother's wallet, we take the security and safety of our guests' belongings very seriously. In order to further investigate this issue and provide you with a resolution, we kindly ask for any additional information or details you may have regarding the incident. Your cooperation in this matter is greatly appreciated as we work to ensure the safety and security of all our guests. Please feel free to contact our guest services team at your earliest convenience to provide any further information.Once again, we apologize for any shortcomings you experienced during your stay. We truly value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Guest Service Center Management

Dear John,Thank you for taking the time to share your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Rasha,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear you found our hotel to be a haven of luxury, with its elegant decor and sophisticated atmosphere. It is wonderful to know that the luxurious experience we strive to provide resonated so well with you. Our team is also heartened by your appreciation for the exceptional service, as we aim for nothing less than creating an inviting and carefree environment for our guests. We are mindful of your suggestion regarding the expansion of sports activities and shopping options. While our on-site stores offer a selection of items for the convenience of our guests, we understand that a wider variety may enhance the overall experience. Rest assured, we value your feedback and are always looking for ways to enrich our guests' stay in a harmonious and respectful manner.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Dalibor,Thank you for taking the time to share your review.We are thrilled to hear that our pool provided an awesome setting for your stay and that our 24-hour coffee bar with pastries added a touch of carefree indulgence to your days. Your commendation of the impeccable service around the pool area is much appreciated; our team strives to offer an inviting and elegant atmosphere that is truly mindful of our guests' needs. It is wonderful to know that our efforts have made a lasting impression, inspiring you to return to our tropical oasis not once, but three times!We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Abena,Thank you for such a positive review.We are thrilled to hear that our array of dining options delighted your palate, offering a harmonious blend of flavors from around the world. It is wonderful that you appreciated our dedicated team's efforts to provide service that is both elegant and mindful, ensuring a stay that feels carefree and inviting. Your enthusiasm for returning to our tropical oasis is the highest compliment we can receive, and we're inspired to continue crafting unforgettable experiences for our esteemed guests.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Mr. Dominique, On behalf of the entire PARADISUS CANCUN team we would like to express our sincere appreciation for your kind review of your recent stay with us. We are very pleased to know that you enjoyed your time at our hotel and that our services and amenities lived up to your expectations. Nothing gives us more satisfaction than to hear that our guests had a memorable and pleasant experience with us. Once again, thank you for choosing Paradisus Cancun as your vacation destination, we remain at your disposal for anything you may need.Sincerely,Guest Service Center Managment

Dear Gabrielle,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our sushi restaurant tantalized your taste buds with its exquisite offerings and that our buffet delighted you with its variety and quality. Our team is committed to providing a luxurious and harmonious dining experience for all our guests, and it is wonderful to know we hit the mark for you. We are also glad that the tropical allure of our beach and pool, along with the energy of our events, contributed to a carefree and enjoyable stay.We regret to hear that the vibrancy of the local nightlife reached your room and affected your tranquility. Our higher floors, particularly in Towers 1, 2, 4, and 5, are designed to offer a more serene and relaxed atmosphere, and we invite you to experience the peace they can offer on your next visit. Additionally, we appreciate your candid feedback on the Italian restaurant and will consider it as we strive for excellence in all our culinary encounters.Our team is delighted that the overall spirit and service of our hotel made for an inspiring and memorable stay. The sophistication and elegance of our amenities, combined with the attentive and respectful service of our staff, aim to create an inviting and unforgettable experience for our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Ryan,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your experience with us. If you ever have any questions or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards,

Dear Richy,Thank you for taking the time to share your feedback.Our team is dedicated to providing a harmonious and luxurious stay, and it is concerning to hear about the cleanliness issues and missing personal items you have mentioned. While we maintain strict lost and found protocols and our staff is trained to be incredibly respectful and mindful of guest belongings, we encourage guests to use the in-room safe for added security. We regret any inconvenience this may have caused you and will look into the matter with the utmost attention. Our commitment to cleanliness is unwavering, and we will reinforce our rigorous standards to ensure our accommodations are always inviting and impeccable.We hope we can welcome you back in the future.Kind regards,Guest Service Center Management

Dear Froilan Jr,Thank you for taking the time to share your review.We are thrilled to hear that our staff's eagerness to assist made a positive impact on your stay, reflecting our commitment to providing a service that is both sophisticated and attentive. It is great to know that the convenience of the aqua tour's proximity and the pristine condition of our rooms added to your carefree vacation vibe. Your high ratings for room cleanliness and amenities truly inspire us, as we strive to create an inviting atmosphere where luxury meets comfort. We are also delighted that our service met your expectations, creating a harmonious and respectful experience that we are known for.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Dear Joanne,Thank you for taking the time to share your review.We are truly disheartened to hear about your experience regarding cleanliness and service, as it stands in contrast to our commitment to providing a harmonious and mindful environment. Rest assured, we hold our housekeeping to a high standard of cleanliness and our team is dedicated to ensuring a carefree and inviting stay for all our guests. We sincerely apologize if we fell short of this during your visit. Our aim is to offer a sophisticated and elegant experience, immersed in the beauty of nature, and it's clear we have areas to improve upon to meet those expectations.We hope to be able to welcome you back for an improved stay.Kind regards,Guest Service Center Management

Dear Mohit,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

尊敬的客人，我们对您的不满表示抱歉。我们一直努力确保酒店的设施和服务达到最高标准。您的反馈对我们至关重要，我们将认真对待您提出的问题，并努力改进以提供更好的体验。诚挚地，

Dear Mr.Tony,We appreciate your kind review and hope to have the opportunity to welcome you back in your next visit to Cancun

Dear Guest,Thank you for taking the time to share your review.We're absolutely thrilled to hear that your stay was brimming with family-friendly vibes! Our team takes great pride in offering a harmonious and inviting atmosphere where every family member, from the little ones to the grown-ups, can find joy and relaxation. We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management