Thanks for your valuable feedback.

Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.

Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.

I'm truly sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of your expectations. Rest assured, we take your feedback seriously, and we're committed to addressing the issues you've raised promptly. Our team will investigate the matters you've mentioned, including the condition of the hotel and the conduct of our staff, to ensure that improvements are made. I'll personally ensure that your concerns are escalated to the appropriate department for further review. We appreciate your understanding and patience as we work to resolve this matter. If there's anything else we can do to assist you, please don't hesitate to reach out.

Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.

Thanks for your valuable feedback.

Thanks for sharing your valuable feedback. We will try to work on the same to make your experience better in future.

Thanks for your valuable feedback.

Thanks for your valuable feedback.

Hello Jody,We really appreciate your feedback about our location. We couldn't agree with you that Lake Champlain is beautiful! We hope to host you again sometime soon.

Hello David,Thank you for taking the time to write a review. It is a pleasure to know that you enjoyed your overall stay at our property. The end of our renovation is getting closer and closer and will be finished by the beginning of summer! We hope to host you again once we officially convert to Hotel Champlain.

Hi Judith,Thank you for taking the time to provide us with feedback regarding your recent stay with us. While our property is closer to the waterfront, we understand if your priority is being closest to the Church Street Marketplace. As we transition to an elevated, lifestyle property, we are increasing the amount of amenities and offerings we have available for our guests and understand if this is not your first concern when booking lodging. That being said, it would be an honor to welcome you back again in the future.

Hello Kimberly,Thank you for providing us with this helpful feedback. As we transition to the new brand, Hotel Champlain, we have plans for all new signage in order to address these concerns. We hope that you visit us sometime soon in order to see the updates!

Hello Laura,We’re delighted to hear that we went above and beyond in providing you with the best experience possible! A lot of our guests love the beverage pantries - we are so glad you enjoyed them as well.

Thanks for your valuable feedback.

Thanks for your valuable feedback.

Thanks for your valuable feedback.

Hi Megan,Thank you for taking the time to write a review. We are disappointed to hear that we were not able to meet your expectations. As we transition to a more elevated brand under the new name, Hotel Champlain, we will be adding amenities to our property. We hope you choose to visit us again after we convert in order to see everything we have to offer.

Can you please recommend us to make our services better.

Hi Aaron,Thank you for the great feedback you have provided.

Thanks for your valuable feedback.Thanks & Regards,

Hello Marian,Thank you so much for providing such positive feedback regarding your recent stay at our hotel. We hope to host you again soon!

Hi Meagan,Thank you for taking the time to share your experience about your recent stay at our hotel.

Can you please recommend us in order to elevate our services on a more comfortable level.

Hello David,Thank you for sharing a positive review of your recent stay at our hotel. Unfortunately, our extra doors besides the main entrance close at 10 PM for safety but are available to be opened by calling the front desk. Our Lily May's restaurant stays open until 10 PM and eventually, once our Original Skiff restaurant opens, they will do the same.

Thanks for our valueable feedback.

Hello Linda,We’re delighted to hear that we went above and beyond in providing you with the best experience possible during our renovations.

Hello Caitlin,Thank you so much for your positive review! We are so pleased to know that you enjoyed your stay. We hope to host you again sometime soon.

Hello Jessica,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us.

Hello Frank,Our Lily May's Cafe is open for breakfast, lunch, and dinner while our signature restaurant is under construction. Original Skiff Fish + Oyster is set to open this summer. Thank you for your review, and we look forward to welcoming you back in the future!

Thanks for your valuable feedback.

Thanks for your valuable feedback.

Hello Melissa,Thank you for taking the time to review our hotel. We look forward to welcoming you back to our hotel in the not-too-distant future.

Can you please recommend us in order to elevate our services on a more comfortable level.

Hello Terence,We are very apologetic to hear that you were not informed about the construction on the property during your stay. We have done our best to have banners on the Hilton Burlington Lake Champlain and Hotel Champlain websites calling attention to the construction and we send texts before each guest's stay including construction information. However, we recognize that there are breakdowns in communication and will utilize your feedback to improve our experience and service. We pride ourselves on delivering exceptional service, but also on correcting things for the future in the instances when we do not get it right the first time.

Hi Jill,Thank you for your feedback and for your loyalty to the Hilton brand.

Can you please recommend us in order to elevate our services on a more comfortable level.

Thank you for sharing your feedback!

Thank you for sharing your feedback!

Hello Shelagh,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We love the Flynn Theatre and are pleased to hear that it was an easy walk from the hotel.

Hello Tejy,Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. Please feel free to contact the hotel directly to address your concerns, especially concerning our staff not being helpful, as we appreciate any opportunity to improve our service and property.

Hello Angel,We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property.

Hello Jane,Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. We have a banner on our Hilton Burlington and Hotel Champlain websites, however we realize that this information has not been translated to auxiliary platforms which we will work to address. Thank you so much for bringing this to our attention and we hope you choose to stay with us again.

Hello Josh,Thank you for taking the time to share your thoughts with us. We are happy you enjoyed our location, staff, and rooms, but we’re very sorry you didn’t enjoy your overall stay with us. We will address the music starting at 5AM - this should not be the case. We apologize that there was a breakdown in communication regarding when your room was ready. We will use this feedback to address concernes with the front desk and housekeeping teams in order to improve our service and product. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

Thanks for your valuable feedback.

We are very fortunate to have so many great reviews here on Expedia, and I greatly appreciate you adding your experience. We hope to host you again soon, Brian!

Dear K,Thank you for taking the time to provide us with feedback about your stay with us! We are so pleased to hear that you found our staff attentive and pleasant to interact with. We hope to host you again soon.

Hello Krystyjana,Thank you for the great feedback you have provided! We hope to host you again sometime soon.

Hello Joann,We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. The beverage pantry troubles you encountered during your stay are not typical of the service we offer. We are certainly glad to know that your enjoyed other aspects of your recent stay, and we look forward to having you back at the Hilton Burlington Lake Champlain soon.

Hello Rod,Thank you for your review, and please accept my apologies for the inconvenience you suffered because of the issues you experienced with the whirlpool, our destination fee, parking, and construction. I understand how frustrating this must have been for you. Our Urban Destination Fee includes the use of our fitness center, beverage pantries, local small business discounts, local attraction discounts, sports equipment rental, outdoor lifestyle spaces, and more. This should have been explained at the front desk and we will address this with their team to ensure that this is part of the check in process. While our Original Skiff restaurant is under construction, our Lily May's Cafe is open and serving dinner until we open the signature restaurant downstairs this summer. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.