Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
210 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
210
236 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
236
188 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
188
152 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
152
217 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
217
6,4/10
Sauberkeit
7,0/10
Personal & Service
5,6/10
Ausstattung
6,0/10
Zustand der Unterkunft
6,2/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Ute
19. Dez. 2023
Gut: Personal & Service
Gut, wie erwartet. Den Bildern entsprechend.
Ute
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 19. Dez. 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist
22. Dez. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very ggod accomondation, close to airport and interstate
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Brand Experience Team am 8. Jan. 2020
Hi Traveler,
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!
6/10 – Okay
Sydney
Geschäftlich gereist, Mit der Familie gereist
29. Apr. 2024
It was average compared to others I've stayed in.
Sydney
Aufenthalt von 1 Nacht im April 2024
2/10 – Ungenügend
Aryane
Mit der Familie gereist
22. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Le motel était ABSOLUMENT DÉGOÛTANT.
Urine dans la salle de bain, cheveux dans les draps, bain crasseux, tapis poussièreux, etc. De plus la personne à l’accueil ne semblait pas très sympathique… Je ne referai pas ce motel.
Aryane
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Hi Aryane,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
4/10 – Schlecht
Lauren
21. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lauren
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Hi Lauren,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 – Okay
Catherine
21. Apr. 2024
Verbesserungswürdig: Zustand der Unterkunft
Catherine
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Hi Catherine,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
Netanya
Mit dem Partner gereist
21. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
there were people all over the place at night playing very loud music and yelling till 2am, and it was an extremely uncomfortable experience as they were also just promiscuously staring in the lobby at late hours.
Netanya
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Hi Netanya,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
6/10 – Okay
Prakhar
13. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Prakhar
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 16. Apr. 2024
Hi Prakhar,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 – Gut
raymond
9. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing to dislike, decent location next to I90 and not far from local bus stops which i made much use of with a Buffalo metro transportation card-saved me a very significant amount of money. No need for me to catch a cab!!
raymond
Aufenthalt von 5 Nächten im April 2024
Antwort von Sophia CSR am 11. Apr. 2024
Hi Raymond,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
10/10 – Hervorragend
Emily
9. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not the most updated hotel, but room was clean and its pet friendly with no additional charges. Beds are comfortable. Plenty of parking and nearby restaurants. For the price it’s the best we’ve stayed at in the Buffalo area.
Emily
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 11. Apr. 2024
Hi Emily,Our team can't thank you enough for your five-star rating of our hotel. We are so glad to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
6/10 – Okay
Timothy
5. Apr. 2024
Timothy
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 26. Apr. 2024
Hi Timothy,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 – Schlecht
Brenda
Mit dem Partner gereist
4. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We secured our stuff. The cleaning lady did not come in todo our bed clean our room or take out garbage. Not impressed. The room was pretty clean when we entered but do the bed check towels and remove garbage at the very least.
Brenda
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 5. Apr. 2024
Hi Brenda,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.
6/10 – Okay
Ahsanul
Mit der Familie gereist
2. Apr. 2024
Verbesserungswürdig: Ausstattung
Its an OK place for spending the night
Ahsanul
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 4. Apr. 2024
Hi Ahsanul,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 – Hervorragend
Andre
Mit dem Partner gereist
31. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No hassle check in
Andre
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 1. Apr. 2024
Hi Andre,Glad to see that you liked our check-in service. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.
2/10 – Ungenügend
marie
Mit dem Partner gereist
31. März 2024
Verbesserungswürdig: Zustand der Unterkunft
This is the most disgusting Hotel we have ever stayed at. Filthy Dirty, inside and out. The Front Desk Clerk was dirty and unkept. One bed was fine, the sheets had not been changed on the other bed. The whole experience was revolting. We tried to make other arrangements but everything was booked. We slept in our clothes and did not get under the covers for fear of bed bugs. I will be contacting the Head Office.
marie
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 1. Apr. 2024
Hi Marie,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
10/10 – Hervorragend
Tre
28. März 2024
Tre
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 31. März 2024
Hi Tre,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.
10/10 – Hervorragend
Sukhman
27. März 2024
Gut: Zustand der Unterkunft
Good
Sukhman
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 27. März 2024
Hi Sukhman,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.
10/10 – Hervorragend
Misty
Mit dem Partner gereist
23. März 2024
Gut: Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
The price was definitely a good rating, especially bc it was a actually very nice🙂
Misty
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 24. März 2024
Hi Misty,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.
10/10 – Hervorragend
Andre
Mit dem Partner gereist
20. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for shopping
Andre
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 20. März 2024
Hi Andre,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
10/10 – Hervorragend
Andre
Mit dem Partner gereist
20. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Affordable accommodations and friendly staff
Andre
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 20. März 2024
Hi Andre,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
8/10 – Gut
albert
Mit dem Partner gereist
6. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is quiet and safe
albert
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 7. März 2024
Hi Albert,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
10/10 – Hervorragend
Natalie
24. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Natalie
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 25. Feb. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 – Okay
Jennifer
Mit einer Gruppe gereist
23. Feb. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
The service people took forever to attend and were very grumpy.
Jennifer
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 23. Feb. 2024
Hi Jennifer,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 – Gut
Tiffani
19. Feb. 2024
Tiffani
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 21. März 2024
Hi Tiffani,We are glad you had a nice stay with us and we appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
2/10 – Ungenügend
Noelle
Mit dem Partner gereist
19. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was dirty their was dark in the corner
Noelle
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 20. Feb. 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
6/10 – Okay
Steve
18. Feb. 2024
Steve
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 21. März 2024
Hi Steve,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
Kirsten
17. Feb. 2024
There are people screaming and fighting in the hallway, like I am afraid for my life screaming. I am going to demand my money back this is insane.
Kirsten
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 18. Feb. 2024
Hi Kirsten,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
4/10 – Schlecht
Nathanial, Moravia
16. Feb. 2024
Gut: Personal & Service
Well the bathroom snelled like someone had been smoking in it which it was a non smoking room
Nathanial
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 18. Feb. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
8/10 – Gut
Daniel
16. Feb. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Daniel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 18. Feb. 2024
Hi Daniel,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
8/10 – Gut
Kimberly
Mit der Familie gereist
28. Jan. 2024
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Kimberly
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 30. Jan. 2024
Hi Kimberly,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
2/10 – Ungenügend
Christine
25. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Christine
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 28. Jan. 2024
Hi Christine,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 – Schlecht
Delores
25. Jan. 2024
Delores
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Sophia CSR am 21. März 2024
Hi Delores,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 – Gut
Arthur
22. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not enough snow cleanup in the parking spots
Arthur
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Sophia CSR am 23. Jan. 2024
Hi Arthur,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 – Gut
Andre
20. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and accommodating staff!
Andre
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 23. Jan. 2024
Hi Andre,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
8/10 – Gut
Mahebul
19. Jan. 2024
Mahebul
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 21. Jan. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
8/10 – Gut
Jamie
Mit dem Partner gereist
13. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jamie
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 15. Jan. 2024
Hi Jamie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 – Ungenügend
Winston
Mit der Familie gereist
12. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No Internet, Telephone doesn't work, No soap, No microwave, No breakfast, Limited towels etc.. You get what you pay for.
Winston
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 15. Jan. 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 – Gut
Waylon
11. Jan. 2024
Gut: Sauberkeit und Personal & Service
My dog
Waylon
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 15. Jan. 2024
Dear Guest,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 – Ungenügend
raamah
Geschäftlich gereist
11. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
raamah
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 11. Jan. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 – Hervorragend
Tre
7. Jan. 2024
Tre
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 9. Jan. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
2/10 – Ungenügend
Harmony
6. Jan. 2024
Charged twice
For one day
Harmony
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 9. Jan. 2024
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 – Hervorragend
Audrey
1. Jan. 2024
Audrey
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von TJ am 7. Jan. 2024
Thank you and we hope you,'ll choose us again.
10/10 – Hervorragend
Andre
Mit dem Partner gereist
30. Dez. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Helpful and friendly staff
Andre
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 31. Dez. 2023
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
10/10 – Hervorragend
Pamela
26. Dez. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly Staff and very clean
Pamela
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 27. Dez. 2023
Hi Pamela,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
6/10 – Okay
kathy
Mit dem Partner gereist
23. Dez. 2023
Gut: Sauberkeit und Personal & Service
Conveniently located near the airport is a bit tricky to find so be careful to exit the roundabout. This is a basic hotel...no breakfast, toiletries etc. BUT it was clean and good for the one night's sty after a midnight flight arrival...
kathy
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 25. Dez. 2023
Hi Kathy,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
8/10 – Gut
Lauri B
22. Dez. 2023
Gut: Sauberkeit und Personal & Service
Lauri B
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 25. Dez. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
2/10 – Ungenügend
Kelvin
21. Dez. 2023
Kelvin
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sophia CSR am 25. Dez. 2023
Hi Kelvin,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 – Okay
Verifizierter Reisender
Mit der Familie gereist
16. Dez. 2023
Gut: Sauberkeit und Personal & Service
You better hold it 😳
The toilet in the first room wouldn't flush the second night there. The maintenance guy came in and use the plunger and snake on it. It was fine until the next morning, when it stopped flushing again. I reported it to the front desk again. I requested to be moved into a different room.....I could no longer stay in that room. Obviously there was a very bad plumbing problem connected to several different rooms. I couldn't use the toilet for several hours overnight until I was moved upstairs to a different room.
Verifizierter Reisender
Aufenthalt von 4 Nächten im November 2023
Antwort von Sophia CSR am 16. Dez. 2023
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
8/10 – Gut
Robert
15. Dez. 2023
Gut: Personal & Service
Robert
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 15. Dez. 2023
Hi Robert,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 – Hervorragend
Larry
14. Dez. 2023
Gut: Sauberkeit und Personal & Service
Larry
Aufenthalt von 1 Nacht im November 2023
Antwort von Sophia CSR am 15. Dez. 2023
Hi Larry,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!