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Bewertungen von M Hotel Buffalo

3.5 out of 5
M Hotel Buffalo
2040 Walden Ave, Buffalo, NY

Bewertungen

7,0

Gut

225 von insgesamt 715 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
155 von insgesamt 715 Gästebewertungen haben eine Bewertung von 8 - Gut" "
130 von insgesamt 715 Gästebewertungen haben eine Bewertung von 6 - Okay" "
101 von insgesamt 715 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
104 von insgesamt 715 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

7,4/10

Personal & Service

7,0/10

Ausstattung

6,6/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Crystal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to get to. Staff was friendly and very helpful. Rooms were clean. 28 mins. from Niagara
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Divyani

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The furniture, carpets were dirt and the support desk is as rude as they can be
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Nancy

Old and tired. Funky smell in the room.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Firdaus

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Heather

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Kathleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Lorie

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Mainly they charged us more than expedia said the price would be. The place is very out dated. Our shower had cracks in it and mold around it. The air conditioner didn't work in our room. We asked for additional pillows and didn't get them. In the morning there was a breakfast included in our stay. There was nothing at the buffet to get only coffee in the lobby. So we had to go to a diner. We will never stay there again. Or use Expedia because the Hotel charged us $100.00 more than what we thought we were going to have to pay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AnnMarie am 24. Mai 2024
Thank you for sharing your observations. The 100 was not a charge, it a customary security hold on your credit card, that is released at check out. Our breakfast is offered daily from 6am-9:30am with a great variety--Juices, Coffee, Scrambled Eggs, Breakfast Potatoes, 1 meat item, Oatmeal, Yogurt, Fruit, Breakfast Pastries, muffins and breads. We hope to have the opportunity to host you again in the future.

8/10 – Gut

Davon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Went there for a weekend getaway for a little peace and quiet and got exactly that
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ann am 24. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

8/10 – Gut

Makesi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ann am 24. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

Steve

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 24. Mai 2024
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Hervorragend

Lisa Marie Rivera

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
excelente servicion
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 23. Mai 2024
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 – Schlecht

Pamela

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
The rooms aren’t too clean and the staff seriously look like they don’t want to work there. We found a bug in our room and we were asked if we wanted to change room or leave.. there was also people coming to the pool that didn’t have a room and security didn’t do anything about it.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ann am 22. Mai 2024
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 – Gut

Kalei

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 21. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

kathleen

Gut: Sauberkeit und Personal & Service
The hotel was a great budget option.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 22. Mai 2024
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Hervorragend

Brittany

Mit dem Partner gereist
It was a little dirty inside the curtains in our room had big dirt spots but the bed floors and bathroom was clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 21. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 – Okay

Huiying

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 22. Mai 2024
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon

10/10 – Hervorragend

Leonardo

Staff and room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von a am 20. Mai 2024
Thank you so much for your feedback. Your positive reviews inspire our team to continue to improve upon their service and care. We look forward to hosting you again.

8/10 – Gut

Chandrica

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 21. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

natalie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for cross border shopping !
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 20. Mai 2024
We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

4/10 – Schlecht

Robert

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von a am 20. Mai 2024
We are very sorry that we fell short of your expectations. I did reach out during your stay to learn how we could make things right. Feel free to reach out, so we can make improvements and insure your next visit will be a '10'

8/10 – Gut

Vassiliki

Mit der Familie gereist
Gut: Ausstattung
Location in proximity with shopping stores. Flexibility with checking in earlier than the schedule time.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 20. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 – Okay

Amy

Not the same hotel it used to be. It is very run down, threadbare towels and sheets, torn bedspread and 2 small pillows on a king size bed. Really wish I would have read reviews and stayed at one of the big name hotels across the street.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 20. Mai 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

escarlet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent and very clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 20. Mai 2024
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Gut

Elizabeth, Brantford

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is accessible to shopping, highways and the airport.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ann am 17. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

4/10 – Schlecht

Nina

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 17. Mai 2024
Thank you for your review.

10/10 – Hervorragend

stan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel would stay again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 17. Mai 2024
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Gut

PHILIP, Montreal

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Easy to get to from I-90. Very pleasant woman at check-in. Nice, large, clean room. For a hotel, a large swimming pool. Will definitely bring swimming suit next time. Couldn't find exercise room although noticed a sign to it. Doors to enter hallway could use a new paint job. Also maybe a newer and brighter carpet in hallway.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 17. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

8/10 – Gut

Steve

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 17. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

8/10 – Gut

Salvatore

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sabrina D am 14. Mai 2024
Thank You for your 4/5 rating on our hotel. We hope to see you again.Sabrina

8/10 – Gut

Juan

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sabrina D am 14. Mai 2024
Thank You for the 4/5 Rating on our hotel. We look forward to having you stay with us again.Sabrina D

6/10 – Okay

Danielle

Mit der Familie und kleinen Kindern gereist
Gut: Zustand der Unterkunft
Hotel was ok, we had to move rooms as the first one was pretty nasty Second was a bit dirty but I decided to clean it myself and save the hassle. The pools always a hit for the kids, a bit cold but not bad. Breakfast is basic, you can’t take it back to your room which is a downfall but not a deal breaker. Close to the mall and other stores/ food, close to the highway so easily accessible.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ann am 17. Mai 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Heather

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Hotel was decent for the location and price. Looks like they are currently undergoing some renovations but otherwise the rooms with the indoor balcony are worth booking!
Aufenthalt von 6 Nächten im April 2024

2/10 – Ungenügend

Robert, Buffalo

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Im currently sitting in a filthy room that is 80 degrees and smells like mold, im dripping in sweat, my kids are miserable and the guy at the front desk wont even give us a fan. He offered to swap us to a different room but required we pack all our luggage at 1am. I said can we please just move my kids and grab our luggage in the am, he said no he has to close out the room and setup another one. If there wasnt 2 other people down there complaining, i might of woke up the baby, my wife and son to move rooms, but i am pretty sure none of the ACs work. There was no pillows and blanket for the futon and when i asked for pillows and sheets to make it up they sent no pillows and a comforter to the room instead of sheets. Like we need a comforter in an 80 degree room. DO NOT EVER STAY HERE! The new owners suck, i have stayed at motels of the thruway that were cleaner and more professional.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von DHI Customer Support am 9. Mai 2024
Dear Robert,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

10/10 – Hervorragend

Amit

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Is excellent choice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von DHI Customer Support am 9. Mai 2024
Dear Amit,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 – Ungenügend

Austin

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von DHI Customer Support am 9. Mai 2024
Dear Austin,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 – Gut

angel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 9. Mai 2024
Angel,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 – Okay

Geordie

Mit dem Partner gereist
We arrived last Saturday, we were given a room that needed some updating. The washroom was in dire need of a renovation. Also we got a king bed and they had the smallest pillows, I asked for a few extra pillows at the front desk and the employee came out with a small pillow I asked for another one as they were so tiny. He said he could not give me another one. We took the pillow to the room. I put on the pillow case and it was three time the size of the pillow. I didn’t realize that it was such a big deal to ask for two more pillows. Guess I’ll have to travel with my own from now on
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Geordie,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

4/10 – Schlecht

Blair

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
A pen was in the sheets. The Blanket was ripped. The gym water fountain was stained with white crust .Seriously
Aufenthalt von 3 Nächten im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Blair,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 – Hervorragend

Tim

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Just a place to sleep
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Tim,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Hervorragend

Pierre

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The swimming pool and the trees around.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Pierre,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Hervorragend

Elizabeth

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the convenience of being close by the mall and not too far from the airport. It was very easily accessible to travel downtown via public transportation.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Elizabeth,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Hervorragend

Miroslawa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Helpful, co-operative and nice staff. The breakfast was excellent and the staff there are gentle with smiling face.
Aufenthalt von 2 Nächten im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Miroslawa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Hervorragend

Jackie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and good value
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Jackie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Gut

Christy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Christy,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

8/10 – Gut

Arthur

Large property....needed better signage for directions around the building.
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Arthur,Thank you for the review. I will definitely share with my management staff to make proper improvements. We hope to see you back!

10/10 – Hervorragend

Shoja

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Shoja,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Gut

Amanda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Overall a better hotel than I thought I was getting. Checking in the one night was insane. Took an hour and half. Which is crazy, they need to come up with a better system when there is an event in the area happening. But good stay and would book again
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear Amanda,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

4/10 – Schlecht

adam

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
First off $250 incidental fee is ridiculous should be put right on when you book room . 1.5hr check in. You new of concert and hockey teams staying in your hotel could have better prepared. The person we had check us in was not the greatest. Did you know you can add breakfast to your stay for an additional $20? Neither did we!! The bedding didn’t stay on the bed oh and also when we were trying to remake the bed. There was a massive stain on the mattress. Employees need to work on customer service skills and hotel needs a revamp .. not overly impressed with the stay.. only way I’d stay there again is if there was no other hotels available.
Aufenthalt von 2 Nächten im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Dear adam,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

6/10 – Okay

Micaela

Aufenthalt von 1 Nacht im April 2024
Antwort von Ann am 17. Mai 2024
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 – Okay

Amy

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von DHI Customer Support am 3. Mai 2024
Amy,Thank you for the review.