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Bewertungen von Home2 Suites by Hilton Amherst Buffalo

3 out of 5
Home2 Suites by Hilton Amherst Buffalo
3820 Ridge Lea Rd, Buffalo, NY

Bewertungen

8,8

Hervorragend

601 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
259 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 8 - Gut" "
64 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 6 - Okay" "
41 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

9,0/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es sind sehr große Zimmer mit großen Betten.
Aufenthalt von 2 Nächten im August 2023
Antwort von Natasha- Front Office Manager am 3. Jan. 2024
Thomas,Thank you for your stay with us here at The Home2Suites by Hilton Amherst. We hope to see you again in the future!

4/10 – Schlecht

Jürgen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
für eine Übernachtung ausreichend
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Scott am 27. Juli 2022
Thank you for taking the time to review our property. I am sorry you gave us such a low score for your one night stay. I hope in the future your travels bring you through here again to change your mind.

8/10 – Gut

Agnieszka

Mit der Familie und kleinen Kindern gereist
Good breakfast , washer and dryer very helpful when u travel with kids
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Mitali

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was excellent and property was clean and spacious room, breakfast spread was good too.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

NITIN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
So far so good
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Padmini

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff at the front desk (Mohammed)was very helpful
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

MARK, PORT MATILDA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very nice hotel. Comfortable, clean, nice staff. A few deficiencies, however: Bathroom mirror lighting is terrible, not adequate for shaving. Bathroom sink draining very slowly. Toilet seat very loose, ready to fall off. Desk chair not readily adjustable and uncomfortable.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Patricia

Mit Haustieren gereist, Mit der Familie gereist
Overall the stay was great. Breakfast foods were good but the breakfast area was quite dirty towards the end of the breakfast hours. Although The issue was resolved, the room was not as cleaned as we would hope. Pulling out the sofa bed revealed a pee stained mattress pad as well as crumbs and dust under the couch that looked like it had been there a while.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Joanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was close to University of Buffalo and the food was reallly good. The one thing was that the receptionist checking us looked down at her keyboard while talking to me.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Sara

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was fantastic. Loved that we could separate the king bed from the fold out couch for a little privacy. Only con was the $250 hold. I was expecting $50 as that seems to be the norm and was a bit shocked when I found out it was $250
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Amy

Mit der Familie gereist
Fui a visitar las cataratas del Niagara con mi Familia. La atención fue muy mala desde que llegamos, la habitación estaba sucia, el baño especialmente y adicional a esto al dormir nos conseguimos con dos garrapatas ( pulgas de perro) en la cama. Al siguiente día hablé con la recepcionista del hotel y su respuesta fue bastante cortante sin darnos ningún tipo de solución efectiva a nuestro reclamo. No me gusto el hotel y no volvería. Tampoco lo recomiendo.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Sofia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Danielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Tonia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the welcoming feeling from the staff. I would definitely stay here again
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 22. Mai 2024
Tonia, Thank you for your recent stay here at Home2Suites by Hilton. We are happy to hear that you enjoyed your stay here. We hope to see you again soon!

8/10 – Gut

Penny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great value and convenient
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 22. Mai 2024
Penny, Thank you for your recent stay here with us sat the Home2Suites by Hilton. We are glad to hear you enjoyed your stay here with us and we hope to see you again soon!

10/10 – Hervorragend

Frank, Malverne

Mit der Familie gereist
Gut: Zustand der Unterkunft
Clean and roomy
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 22. Mai 2024
Frank, Thank you for your recent stay here at Home2Suites by Hilton. We appreciate your business and we hope to see you again soon!

4/10 – Schlecht

Kokab

Mit der Familie gereist
Gut: Ausstattung
We stayed in this beautiful suite room but the people staying right above us was terrible. They were teenager groups all day on 18th May and all night they were running, banging floor and playing soccer till 4am. We have complained 3 times a d i went upstairs and knocked on the door 4am too but nobody opened the door but few rooms down one lady was walking to me and started asking. E why i am here on this room door. She was related to the children in room and she started arguing with me and following me to the main Reception and not allowing me talking to the reception. She was so annoying saying sorry instead she was getting upset at me.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Baidmati

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was cleaned and very suitable
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Office Manager, Natasha am 22. Mai 2024
Baidmati, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your honest feedback and we are thrilled you enjoyed your stay and we can't wait to see you again!

6/10 – Okay

Becky

Mit der Familie und kleinen Kindern gereist
Average stay. Staff was not very friendly at front desk. One particular staff member (older lady with an accent) was very loud and constantly raising her voice at another female worker at the front desk. She seemed very frantic all the time and like there was a lot of stuff happening that no one knew how to deal with. It was awkward and unprofessional. Fire alarm went off due to toaster smoking at breakfast buffet. No one ever communicated to us during the evacuation and being on the 5th floor with a small child, we had no idea what was going on. Hotel itself was very noisy- many sports teams staying there and the hallways were loud at night. It was decent for the purpose we needed it for- a one night stay over the border, as we came over from Canada for a quick shopping trip. A bit pricey for the experience we got.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Office Manager, Natasha am 22. Mai 2024
Becky, Thank you for your recent stay here at the Home2Suites by Hilton. We are truly sorry that you did not enjoy your stay. We hope you will give us another chance in the future.

10/10 – Hervorragend

Bryan

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Office Manager, Natasha am 16. Mai 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

8/10 – Gut

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The breakfast options could have been more appetizing.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 16. Mai 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. Thank you for your honest feedback, we are currently adding new and diverse options to breakfast. We hope to see you again soon!

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk staff was welcoming and helpful. Great hotel location.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 16. Mai 2024
Joseph, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are so glad you enjoyed your stay and we hope to see you again soon!

8/10 – Gut

Dudlime

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient clean stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 16. Mai 2024
Dudlime, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Brenda, Uhrichsville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had wonderful stay, the breakfast was amazing they had everything you would want to eat and then some. Pet friendly i loved that. Parking and getting your luggage cart was convenient. Most Definitely would stay at Hilton Home2 hotels
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 16. Mai 2024
Brenda, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Juan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay 👌
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Office Manager, Natasha am 11. Mai 2024
Juan, Thank you for your stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

6/10 – Okay

Joe

Mit der Familie gereist
breakfast was slow and not very good. room wasn’t very clean hotel has electric charging stations
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Office Manager, Natasha am 6. Mai 2024
Joe, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are truly sorry that we missed the mark with our complimentary breakfast. Thank you for your honest feedback as will use this to improve. We hope you will give us a chance again in the future!

10/10 – Hervorragend

Yesenia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Office Manager, Natasha am 6. Mai 2024
Yesenia, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

8/10 – Gut

mary lynn

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Office Manager, Natasha am 6. Mai 2024
Mary Lynn, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 – Hervorragend

Shawnee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager, Natasha am 6. Mai 2024
Shawnee, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 – Hervorragend

Jessica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff at front desk were very welcoming and rooms were clean. Pillows could use some replacement but everything else was good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager, Natasha am 1. Mai 2024
Jessica, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your business and want to thank you for your honest feedback. We are thrilled you enjoyed your stay, and we do apologize about the pillows. We hope to see you again soon!

8/10 – Gut

Melquisedec

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ok
Aufenthalt von 1 Nacht im April 2024
Antwort von Natasha am 1. Mai 2024
Melquisedec, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

10/10 – Hervorragend

Nooruddin, East Brunswick

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, clean rooms.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager, Natasha am 1. Mai 2024
Nooruddin, Thank you for your recent stay here at the Home2Suites by Hilton. We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 – Gut

Taylor

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Would be 5 stars other than the kids from a hockey tournament running up and down the halls, banging on doors late into the night with staff addressing the noise. Loved the breakfast and our room.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Natasha- Front Office Manager am 25. Apr. 2024
Taylor, Thank you for your recent stay here with us at the Home2Suites by Hilton. We apologize for the inconvenience of the hockey kids being disruptive. We appreciate your feedback. Thank you and we hope to see you again soon!

6/10 – Okay

Vaughn

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
In a convenient location, but walls are super thin and so it’s very loud. Room needed some TLC as cabinets rattled when you walked and the adjoining door to the room next door had a broken handle and cracked walls around it. Deposit for incidentals was also $250- when asked it was to “deter locals from staying for long periods of time”.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager, Natasha am 22. Apr. 2024
Vaughn, Thank you for your stay here at Home2Suites. We apologize for the inconvenience of our walls being too thin and other guests being disruptive. We do have a 250 incidental hold in order to deter everyone including locals from throwing parties in our suites. The email with your reservation confirmation does state that there is a hold. It is something we can void for you at check in upon request. Thank you for your feedback!

6/10 – Okay

Julie

Mit der Familie gereist
Gut: Personal & Service
It's a decent option for a quick stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager, Natasha am 21. Apr. 2024
Julie, Thank you for your recent stay with us here at the Home2Suites by Hilton. We appreciate your feedback!

6/10 – Okay

Danielle

Aufenthalt von 1 Nacht im April 2024
Antwort von Natasha- Front Office Manager am 20. Apr. 2024
Danielle, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback, and we are truly sorry we missed the mark during your stay. We hope we can have a chance in the future to make this right for you.

6/10 – Okay

M

Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The location of this hotel is excellent as it is close to all if not most shopping areas. There is free parking for guests and the staff were friendly. Unfortunately, while I wasn't expecting a luxurious stay, it was difficult to get any good rest in as the walls and floors of the place is very thin and you can hear everyone's movement of the surrounding rooms. It is a family focused hotel so there were many children running up and down halls and yelling through the rooms (not the fault of the hotel but something to keep in mind). The beds were very squeaky and did not exactly feel stable and all the pillows were very flat. I do feel the hotel does need some updating to better provide a restful stay. It was good enough for a 2 night stay but would not recommend for longer.
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Office Manager, Natasha am 17. Apr. 2024
M, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your sincere feedback, and we will certainly look into ways we can improve the bedding and pillows in the rooms. Thank you and we hope you will give us another chance in the future!

8/10 – Gut

Khurshid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for one night, the staff was friendly and the breakfast was good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager, Natasha am 17. Apr. 2024
Khurshid, Thank you for your recent stay here with us at the Home2Suites by Hilton. We truly appreciate your feedback and we hope to see you again soon!

10/10 – Hervorragend

Faye

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and helpful staff.. Throughly enjoyed our stay.. Will be back.
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Office Manager, Natasha am 13. Apr. 2024
Faye, Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate the positive feedback. Thank you for taking the time to share with us! We hope to see you again in the future!

6/10 – Okay

Matthew

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Room wasn’t the cleanest. Did not have advertised amenities.
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Office Manager, Natasha am 10. Apr. 2024
Matthew, Thank you for your recent stay here at the Home2Suites by Hilton. Please reach out to us as we'd like to learn more about what amenities we advertised that we did not have.

10/10 – Hervorragend

Oladimeji

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager, Natasha am 7. Apr. 2024
Oladimeji, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 – Hervorragend

Cari

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager, Natasha am 7. Apr. 2024
Cari, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad you enjoyed your stay and we hope to see you again soon!

2/10 – Ungenügend

kimberly

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Lazy staff and obnoxiously noisy neighbors.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager, Natasha am 7. Apr. 2024
Kimberly, Thank you for your stay here at the Home2Suites by Hilton. We are truly sorry that we missed the mark during your stay. We hope that next time you can stop by the desk and let us know so we can have chance to rectify the situation.

10/10 – Hervorragend

Dhara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My family and I had an enjoyable and memorable stay at this Hilton location, thanks to the incredible customer service by two of their staff members - Kristen and Sheeba. Kristen went above and beyond to resolve the room accommodation issue that I encountered upon arrival. She was relentless in her efforts to ensure that my family and I received the room we reserved, and remained committed to responding to our requests and concerns in an expeditious manner throughout our stay. She was extremely helpful and knowledgeable. Her passion for delivering exceptional customer service was evident. Sheeba aka Mama Sheeba made my stay feel like I was with family. Her infectious smile and kindness greeted me each morning at breakfast and throughout the day. Sheeba worked tirelessly to ensure the breakfast area was clean and replenished. I will most certainly return to this hotel because of Kristen and Sheeba.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager, Natasha am 1. Apr. 2024
Dhara, Thank you for your recent stay here at the Home2Suites by Hilton Amherst. We are absolutely delighted to hear that Kristen and Sheba were awesome during your stay! We appreciate team member recognition. Thank you for taking the time to make sure Kristen and Sheeba were given credit. We appreciate your feedback and we can't wait to have you guys back again!

10/10 – Hervorragend

Derrick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Natasha- Front Office Manager am 3. Apr. 2024
Derrick, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 – Hervorragend

Carmen

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager, Natasha am 1. Apr. 2024
Carmen, Thank you for your stay here with us at the Home2Suites! We are happy to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

Alison

Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager, Natasha am 21. Apr. 2024
Alison,Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate your feedback, and we hope to see you again soon!

6/10 – Okay

Leisha, Simcoe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a perfect location for what we were planning on doing. There breakfast was so crowded that we could not get any food, we attempted multiple different times in the morning.
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager, Natasha am 1. Apr. 2024
Leisha,Thank you for your recent stay here at the Home2Suites by Hilton. We apologize about the inconvenience of breakfast being so busy during your stay. We hope you will give us another chance in the future.

8/10 – Gut

Ana lorena

Aufenthalt von 1 Nacht im März 2024
Antwort von Natasha- Front Office Manager am 20. Apr. 2024
Ana Lorena,, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback and we hope to see you again in the future!

8/10 – Gut

Shivani

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager, Natasha am 1. Apr. 2024
Shivani, Thank you for your stay here with us at the Home2Suites! We are delighted to hear that you had a great stay! We hope to see you again soon!