Dear Berthold,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting the Aronia Spa and Wellness Center and our very attentive colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Mario,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you have experienced. Please rest assured that we have forwarded your comments to the relevant departments, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Thank you for your constructive comments about the improvements and your experience, we will continue collecting feedback from our guests so we can review and improve. Despite these we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Barbara,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our very friendly and helpful staff and the relaxing facilities of the Aronia Spa and Wellness Center as well as our varied and rich breakfast. It is true that we are overlooking the Danube and we are well connected by public transportation. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon.Sincerely,Philippe MahuasGeneral Manager

Kedves andrea!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Sajnálattal olvastuk, hogy szállodánk nem minden szempontból felelt meg az Ön elvárásainak, ezért a nálunk töltött idő, nem volt olyan élvezetes, mint várta. Köszönjük észrevételeit és hogy megosztotta velünk tapasztalatait. Továbbra is figyelemmel kísérjük Vendégeink visszajelzéseit szolgáltatásaink fejlesztésének érdekében és a tapasztalt kellemetlenségekért ezúton is szeretnénk szíves elnézését kérni. Észrevételeit továbbítottuk az illetékes osztálynak, és biztosíthatjuk afelől, hogy megtesszük szükséges lépéseket a hasonló vendégvisszajelzések elkerülése érdekében. Továbbá köszönjük észrevételeit a gluten mentes croissant-ra vonatkozóan.Sajnálattal olvastuk azt is, hogy külföldi személyzetünk kellemetlenséget okozott Önnek. Tájékoztatjuk, hogy nemzetközi szállodaként az első kommunikációs nyelvünk az Angol, de mindig ügyelünk arra, hogy legyenek Magyar nyelven beszélő kollégák is műszakban ha segítségre lenne szüksége. Bízunk benne, hogy mindezek ellenére a jövőben is lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben, hogy felülírhassuk a kellemetlen tapasztalatokat. Üdvözlettel,Philippe MahuasGeneral Manager

Dear Thomas, Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. Please kindly note that you stayed with us in one of the busiest periods of the year, where our colleagues tried their best to please each and every one of our guests. We are regretted to read that we have fallen short on this occasion. Despite this we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future. Sincerely,Philippe MahuasGeneral Manager

Kedves Tibor!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Örömmel olvastuk, hogy összességében rendben volt az itt tartózkodása alatt és kellemesen telt a nálunk töltött idő. Bízunk benne, hogy a jövőben lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben.Üdvözlettel,Philippe MahuasGeneral Manager

Dear Johannes,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our extraordinary breakfast. We all look forward to your next visit at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Selene,Thank you for taking time to review The Aquincum Hotel Budapest. It is good to learn that our hotel met with your expectations, and you were stratified with your stay with us. It is good to read that you liked the service provided by our staff, it is a great feedback to them so that they can continue to provide a high quality service. Thank you for your constructive comments about the improvements and your experience, we will continue collecting feedback from our guests so we can review and improve. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Silvio,Thank you for taking time to review The Aquincum Hotel Budapest. We are happy to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Anonymous,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Johannes Josef, Thank you for taking time to reviewing The Aquincum Hotel Budapest. We regret to learn that in some aspects our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you have experienced. We are sorry to read your experience with the heavy noise, please accept our uttermost apology. Please be kindly informed that we are currently replacing our lifts in order to provide an even better experience to our valued guests and this might cause an occasional disturbance. We all hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Nikolaus,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. However, we can see from your ratings that you were not fully satisfied, so we would be happy if you could share more details with us so that we can learn from it. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Maximilian,Thank you for taking time to reviewing The Aquincum Hotel Budapest. While it is good to read that you were satisfied with our upgrade and with wine amenities, we regret to learn your disappointment about the condition of our hotel, however, we do understand your point. We honestly hope that despite of these to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the future.Sincerely,Philippe MahuasGeneral Manager

Dear Petra,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased that overall you had a good stay with us and you found our Hotel really great. We are happy to read that our breakfast was up to your liking and you thought it was various. However, we are sorry to read your disappointment regarding the mattress. We do apologize for the inconveniences you have experienced. Thank you for your comments, we continue collecting feedbacks from our Guests so we can review and improve. We all hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon.Sincerely,Philippe MahuasGeneral Manager

Dear Miguel,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that in overall our Hotel met with your expectations on a great value. It is good that our breakfast offer was up to your liking. We are also happy to read that our Aronia Spa and Wellness Center opening time was convenient for you and you enjoyed the facilities of the spa. We hope that we will have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon.Sincerely,Philippe MahuasGeneral Manager

Dear Werner,Thank you for taking time to rating The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Buelent,Thank you for taking time to rating The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear BOA, Thank you for taking time to rating The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future. Sincerely, Philippe Mahuas General Manager

Dear Martin, Thank you for taking your time to reviewing The Aquincum Hotel Budapest. We are pleased to read that you enjoyed your time at the Aronia Spa and Wellness Center and many thanks for highlighting our nice colleagues and the excellent food. However, we do apologize for the inconveniences with the daily cleaning. Please rest assured, that corrective actions will be taken. Thank you again for this lovely feedback. We all look forward to welcoming you back at The Aquincum Hotel Budapest. Sincerely, Philippe Mahuas General Manager

Dear BOA, Thank you for taking your time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our hotel and services met with your expectations and you enjoyed your time with us. We all look forward to welcoming you back soon. Sincerely, Philippe Mahuas General Manager

Dear Valued Guest, Thank you for your feedback. We are glad to learn that in overall you had a nice time with us. Please be kindly informed, that our Guests are able to reserve rooms including or excluding services, like breakfast, up to their preferences. We regret in case it was misleading. Despite of this, we hope to have the opportunity to welcoming you back soon. Sincerely, Philippe Mahuas General Manager

Dear Valued Guest, Thank you for your feedback. We are delighted to learn that in overall you had a nice time with us and you enjoyed our wellness facilities. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest. Sincerely, Philippe Mahuas General Manager

Dear Árpád, Thank you for your rating. We regret to learn that your stay was not entirely up to your satisfaction. Please aceept our sincere apologize for any inconveniences you encounterd during your visit. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest. Sincerely, Philippe Mahuas General Manager

Dear Valued Guest, Thank you for your feedback following your recent stay at The Aquincum Hotel Budapest. We are glad to learn that you enjoyed our wellness facilities and found our location convenient. Many thanks for praising our staff, we are proud to share your kind comments with them. However, thank you for highlighting certain points, where improvement is needed. Please be assured, that relevant actions will be taken. We hope to have the opportunity to welcoming you back in the future. Sincerely, Philippe Mahuas General Manager

Dear Lisa-Marie, Thank you for this kind rating. We are thrilled to learn that you had a nice time with us. We look forward to welcoming you back at the Aquincum Hotel Budapest. Sincerely, Philippe Mahuas General Manager

Dear Valued Guest, Thank you for your feedback. We are delighted to learn that you enjoyed our wellness facilities. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon. Sincerely, Philippe Mahuas General Manager

Dear Valued Guest, Thank you for taking your time to write a review about your recent visit. We are sorry to hear of your disappointment with the glitches you encountered. We sincerely hope to be able to welcome you back at The Aquincum Hotel Budapest on a future visit in the hope of turning around your experience. Sincerely, Philippe Mahuas General Manager

Dear Valued Guest, Thank you very much for your feedback. We are glad to learn that in overall you had a nice time with us. Many thanks for highlighting our helpful and friendly staff. However, please accept our seincere apology that we were not able to accommodate your request for an early check in. We do hope to have the chance to welcome you back in the future. Sincerely, Philippe Mahuas General Manager

Dear Udo, Thank yuo very much for your rating following your recent stay at The Aquincum Hotel Budapest. We are glad to see that your stay was an enjoyable one. We look forward to welcome you back. Best regards, Philippe Mahuas General Manager

Dear Valued Guest, Thank you for your feedback and the constructive remarks. We are glad to learn that you had a nice time with us. We hope that we will have the chance to welcome you back in our hotel. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for taking your time to share your concerns with us. Please, accept our sincere aplogy for the inconveniences you might experienced during your visit. Please be assured that the mentioned inconveniences do not reflect to our high standards and we are doing our best to improve our services. Regarding the jacuzzi, please be kindly informed that due to a technical issue, it is temporary on test status. We are waiting for the results to be able to give it back to our Valued Guests. We do hope that we will have the chance to welcome you back at The Aquincum Hotel Budapest. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for taking your time to share your concerns with us. We are terribly sorry to read that you were not satisfied with our hotel. Please, accept our sincere apology for the inconveniences you experienced during your visit. Please, be assured that thi does not reflect to our standards and we are working hard on improving our services. We do hope that we will have the chance to welcome you back at The Aquincum Hotel Budapest in the future. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for your feedback. We are glad to learn you had a nice time with us. We hope that we will have the opportunity to welcome you back at The Aquincum Hotel Budapest. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for taking your time to share your concerns with us. Please, accept our sincere apology for the inconveniences you experienced during your visit. Please, be assured, that we take your remarks serioulsy and working hard on improving our services. We hope that we will have the chance to welcome you back at The Aquincum Hotel Budapest. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for your rating. We are sorry to learn that you were not satisfied with our services. We do hope that we will have the opportunity to welcome you back at The Aquincum Hotel Budapest. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for taking your time to leave us a feedback about your stay. Please, accept our sincere apology in case you felt our colleagues did not serve you in a professional manner. Please be assured that your feedback is valuable for us and we are working on improving our services. We do hope that we will have the opportunity to welcome you back at The Aquincum Hotel Budapest in the future. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for rating our hotel. We are glad to see you had a nice time with us. We look forward welcoming oyu back at The Aquincum Hotel Budapest. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Dietmar, Thank you for your feedback. We regret to hear that you were not happy with our check in time however please note that most of the hotels make the check in time between 14:00-16:00 worldwide. For the waiting time upon check out please take our sincere apology. We hope to welcome you back in the future. Best regards, Eva Kovesi Duty Manager

Dear Valued Guest, Thank you for this amazing feedback. We are glad to learn that you were satisfied with our services. We lok forward welcoming you back at The Aquincum Hotel Budapest in the future. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you for this amazing feedback. We are glad to learn that you were satisfied with our services. We lok forward welcoming you back at The Aquincum Hotel Budapest in the future. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear RolandMartin, Thank you for your feedback. Please note that reservations booked via 3rd party agents can be invoiced only by the agent itself, the hotel is not able to see the rate for the room as it is already settled between the guest and the agent. We hope that you enjoyed your stay with us, and you will be able to clarify the inconveniences with your agent. Best regards, Eva Kovesi Duty Manager

Dear Valued Guest, Thank you for this amazing feedback. We are glad to learn that you were satisfied with our services. We lok forward welcoming you back at The Aquincum Hotel Budapest in the future. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Guest, Thank you for your review. We are sorry that you were not satisfied with your stay. For the inconveniences please accept our sincere apology. Best regards, Eva Kovesi Duty Manager

Dear Monika, Thank you for choosing our hotel. We deeply regret to see your rate that you were not totally satisfied with our services. Thank you for your nice comment for the staff and traffic. Hope to see you again soon. Kind regards, Timea Besze Rooms Division Manager

Dear Guest, Thank you for choosing us and thank you for your review. We are happy to read that you enjoyed your stay here and you were mostly satisfied with our hotel. Hope to see you again soon. Best regards, Enikő Vázsonyiné Ásoth Quality Supervisor