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Bewertungen von The Mansion Boutique Hotel

4 out of 5
The Mansion Boutique Hotel
Franceza Street 11, Bucharest

Bewertungen

9,4

Außergewöhnlich

252 von insgesamt 336 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
66 von insgesamt 336 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 von insgesamt 336 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 336 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 336 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,2/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Erhard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All super !!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 1. März 2024
Dear Erhard,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best wishes,The Mansion Team

10/10 – Hervorragend

Karin Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and attentive staff. Delicious breakfast buffet and very clean room.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 20. Okt. 2023
Dear Karin Maria,We'd like to express our gratitude for choosing The Mansion as your hotel during your recent visit to Bucharest. We're thrilled you chose to stay with us! As a top-rated hotel in Romania's capital city, we truly value guests like you who are willing to share their experiences and provide us with feedback to help us continuously enhance our services.We understand that the first impression is crucial, and our front desk team takes pride in being the initial point of contact for our guests. We always strive to assist our visitors to the best of our abilities and are committed to going the extra mile to ensure your comfort. When it comes to our breakfast offerings, we've designed a diverse selection to cater to various preferences. We believe in providing a little bit of everything, emphasizing quality over quantity. Our on-site restaurant, renowned as one of the finest Italian dining establishments in the area, meticulously prepares breakfast for our guests with the expertise of our professional kitchen staff. This ensures that the food quality remains consistently high. Furthermore, our dedicated housekeeping team pays close attention to detail and goes above and beyond to ensure the cleanliness and comfort of your rooms.We're delighted to learn that you had a fantastic experience during your stay with us, and we eagerly anticipate welcoming you back to The Mansion in Bucharest. It has been our pleasure to host you in our city, and we hope you'll have the opportunity to return in the future.Warm regards,The Mansion Team

10/10 – Hervorragend

Maggie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really nice and clean Hotel!
Aufenthalt von 1 Nacht im April 2023
Antwort von Hotel Management am 4. Mai 2023
Dear Maggie,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Kind regards,The Mansion Team

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes Hote, gepflegt, sehr freundlicher Service. Ruhig, trotz Lage im Stadtzentrum.
Antwort von Hotel Management am 7. Dez. 2022
Dear Christine,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest! As a top hotel in the Romanian capital, we are grateful to have clients such as yourself.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work so we can see people have a smile on their face!Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we hope you will have another opportunity to come back!Best regards,The Mansion Team

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2022
Antwort von The Mansion Team am 6. Apr. 2022
Dear valued guest Thank you for choosing us and for your excellent score! Hope to welcoming you back soon! Kind Regards

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Besser geht es kaum
Bereits bei unserer Ankunft im Hotel, wurden wir großartig empfangen. Bei einem leckeren Glas Prosecco wurden uns umfangreiche Tipps für unseren Aufenthalt gegeben. Das Zimmer war sehr sauber und liebevoll eingerichtet. Obwohl direkt in der Altstadt gelegen, war die Nacht sehr ruhig. Das Frühstück war sehr gut und die Bedienung sehr freundlich und sympathisch. Alles in allem können wir nur 10,0 geben. In dieser Preisklasse kann es nichts besseres geben. Dem ganzen Team sagen wir, vielen Dank für alles.
Aufenthalt von 1 Nacht im September 2019
Antwort von The Mansion Team am 13. Okt. 2019
Dear Thomas, Thank you for choosing to stay with us and for this wonderful review. We are always happy to hear that our guests stay was memorable, and we were a part of a great vacation. Besides the fact that we are very well located, and even a short trip like yours can be enough for visiting, since all the attractions, sightseens, and culinary experience are literally baby steps away, our team is able to provide personalized suggestions on how to explore around. We are so glad to see that our welcoming and services were appreciated. Doing our best to soundproof the hotel, even though the area is well known for being very active, and finding out that we succeded to make an oasis in the heart of the Old Town, is really accomplishing. We would like to thank you again as well for all your kind words and score. Hope we will be having the pleasure of welcoming you back soon! Kind Regards The Mansion Team

8/10 – Gut

Razvan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super-Hotel in der Altstadt
+++ Schönes Hotel in der Altstadt // Individuelles Design je Zimmer // Sehr ruhig trotz zentraler Lage +++ Super-freundliches & hilfsbereites Personal // gutes italienisches Restaurant im E.G. --- In der Fussgängerzone (nicht einfach zu erreichen von der Strasse o. U-Bahn)
Aufenthalt von 1 Nacht im April 2019
Antwort von The Mansion Team am 10. Juni 2019
Dear Razvan Thank you so much for staying with us and for taking time to share your feedback! We are very happy to hear what a great experience you had in our hotel. For us it was a great pleasure as well and we hope that it won`t be too much until you will come back to Bucharest so we will have you with us. Kind Regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hallo, das Hotel war super, ein sehr netter Empfang mit Prosecco - aber leider war es in der nacht relativ laut
Aufenthalt von 1 Nacht im März 2019
Antwort von The MansioN Team am 3. Apr. 2019
Thank you very much for choosing to stay with us and for your feedback! We are glad to hear that you enjoyed our hotel and the services provided by our team, but on the other hand we regret to hear that you experienced noise. Being located in the heart of the Old Town, especially in the weekend the place itself is very populated, alive and vibrant, as most of the city centers and Old Towns in European capital cities. We hope to having you again as our guest! Kind Regards

2/10 – Ungenügend

Mikjail

Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
There are no windows in the room ! Very noisy on the street Poor breakfast I suggest to rename the hotel in Prison boutique hotel
Aufenthalt von 1 Nacht im Juni 2018
Antwort von The Mansion Team am 30. Juni 2018
Dear Mr Mikjail. Thank you for staying with us! We are sad to hear that you did not enjoy your stay at The Mansion. It is true that our hotel also has inner rooms, like the one you had. still we do not understand your feedback about the ones facing the street since you were never accommodated in those rooms. We consider this feedback as an act of repulse to our actions of charging you for the unreturned borrowed items and for your unsettled account. Kind Regards, The Mansion Team

6/10 – Okay

Mark

Mit dem Partner gereist
With no elevator and very high ceilings, humping suitcases up 2 floors and more than tough. Hotel is 2 streets off car access. Easy to leave but hard to find.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 23. Mai 2024
Dear Mark,Thank you for your honest review. As always, we are continuously looking to improve our service and facilities, hence why all reviews are important to better ourselves!Regarding the elevator, we must point out that our hotel is a historical landmark, and certain aspects have to be preserved in order for the authorities to enable us to restore it. As a result, the space is rather constrained. As much as we would like to provide an elevator for our visitors, there is simply no room for such a facility, or any others that the construction would not permit (gym, spa, laundry room etc.). This information is mentioned on every online platform we are present on. Also, we do recall that one of our colleagues offered to help you with the luggage, pointing out that we only have stairs. Additionally, being in a pedestrian area offers a lot of advantages like the presence of bars, restaurants and tourists attractions, but of course, it lacks the car access and a parking lot. Luckily our location is just 200 meters away from the street, and our team can always assist with finding a taxi or help with the luggage from the vehicle, when asked.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 – Hervorragend

OMAR

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Buena ubicacion
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
Dear Omar,We appreciate you taking the time to provide us with a positive review! Every rating helps us reach our goal, that being letting people know about our excellent location, service and hotel.The rooms that we have at disposal for our guests are unique in their own way, and such are our guests. The people that come to our hotel are different and each one of them is one of a kind, and this is why we wanted to make different approaches to the style and to the themes that our rooms have.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

Kamyar

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and very friendly staff. I really enjoyed my stay at the hotel and I highly recommend it.
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Management am 24. Apr. 2024
Dear Kamyar,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!Our location is, indeed, a very convenient one, and this is one of the main factors that guests take into consideration when they choose to stay with us. Additionally, we constantly keep in mind how to appropriately accommodate our visitors and guarantee their comfort in the rooms. And more, we strive to create a welcoming atmosphere at our company by having staff members who are always ready to welcome and assist our visitors as much as they can.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

Barry

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great and quirky little hotel in a good location for exploring the old town.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 22. Apr. 2024
Dear Barry,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face!We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best wishes,The Mansion Team

2/10 – Ungenügend

Salvatore

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Dear Salvatore,We're sorry to hear about your disappointing experience, though without specific details, it's hard for us to address the issues you encountered. We take guest feedback seriously and strive to improve based on it. If you're willing to share more about your stay, we'd appreciate the chance to make things right.Sincerely,The Mansion Team

4/10 – Schlecht

Keisuke

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
2泊したが、最初の部屋は窓が無いみたいな部屋であり夜中には隣りのクラブから朝まで重低音音楽が響き眠れなかった 二日目は部屋を変えてもらって改善したが、あのようなひどい部屋わ提供した事実は消えない
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 23. März 2024
Dear Keisuke,We greatly appreciate your candid feedback. Genuine and insightful reviews like yours are invaluable to the growth and improvement of our hotel.Regarding the noise in the vicinity of our hotel, it's important to note that we are situated in the vibrant Old City Centre of Bucharest, a hub known for its bustling nightlife. The area is brimming with restaurants and bars that often remain lively well into the night, particularly during weekends when people seek relaxation after a week of work. While we understand this may impact our guests to varying degrees, we strive to mitigate any disturbances by offering quieter room options and providing earplugs upon request. Additionally, we are always willing to assist guests in changing rooms to ensure their stay is as undisturbed as possible, if available.Now that we have a better understanding of your preferences, we look forward to welcoming you back to The Mansion in Bucharest! It was a pleasure having you visit our city, and we hope you had an enjoyable experience.Warm regards,The Mansion Team

10/10 – Hervorragend

Hardeep

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic hotel in central Old Town .
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 11. März 2024
Dear Hardeep,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 – Hervorragend

Henrik

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
very good, but had an standing issue with room heating/cooling overreacting.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Management am 6. März 2024
Dear Henrik,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.Regarding the climate in the room, especially between the cold and warm season, it is quite difficult to adapt the temperature as the AC system works on one season at a time in the entire hotel. Still, we do our best to make sure our guests are as comfortable as possible and we always strive to ensure they enjoy their stay in Bucharest. Moreover, regarding the issue you encountered with the air conditioning, we sincerely apologize for any inconvenience caused. Please know that only two rooms in our establishment are equipped with such systems, including Nautic, the room you occupied. While the climate control system may differ slightly from what guests are accustomed to, we strive to make it as user-friendly as possible. There are two panels—one for temperature adjustment upwards and another for lowering the temperature—marked with a small sticky note. We recommend setting the system to your preferred temperature, utilizing the heating panel only if desired. Our dedicated staff is always available to assist you with any queries or requests during your stay.Now knowing your preferences a little better, we are eager to welcome you back at The Mansion, here in Bucharest! It has been a pleasure to have you visit our city, and we hope that you had a great time.Best wishes,The Mansion Team

10/10 – Hervorragend

Ali

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautifully thought out Hotel, with very helpful staff who couldn’t do enough for you. The individual rooms, (we stayed in Nautic) were spotlessly clean, large and modern. Breakfast was a broad selection of buffet style foods, catering for every nationality. There was also a specialty eggs menu included, I highly recommend the Eggs Benedict. We also had a lunch in the attached restaurant, which was not included in the price, however it was so reasonable and the food was delicious that we did not mind paying at all. The Mansion Boutique is ideally suited in the old town so that many of the old buildings are within short walking distances, definitely wear trainers or comfortable shoes as the old cobbles can be damaged in places. I would absolutely stay in the Mansion Boutique again.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 3. März 2024
Dear Ali,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

8/10 – Gut

Yaron

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 18. Feb. 2024
Dear Yaron,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! This kind rating motivates us to keep producing excellent work.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 – Hervorragend

Aurel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 18. Feb. 2024
Stimate domnule Aurel,Înseamnă foarte mult pentru noi atunci când oaspeții noștri sunt mulțumiți de serviciile pe care le oferim, așa că vă rugăm să știți că suntem încântați de recenzia dvs.! Această evaluare ne motivează să continuăm să producem lucrări excelente.Știind că v-ați simțit minunat cu noi, suntem nerăbdători să vă primim înapoi la The Mansion, aici în București! A fost o plăcere să vă avem în vizită în orașul nostru și vă dorim să aveți o altă oportunitate să reveniți!Cu respect,Echipa The Mansion

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 16. Feb. 2024
Dear guest,Regarding your recent trip to Bucharest, we appreciate that you chose The Mansion as your hotel. Thank you for coming!Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 – Hervorragend

Phoebe

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 13. Feb. 2024
Dear Phoebe,We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face!We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 – Hervorragend

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Great place to stay.
Easy to find when dropped off at the main street, approx. 200m walk. Lots of choices for eating & drinking in the area. Hotel fabric & room was to a high standard. I had the Nautica room towards the rear of the hotel and it was a spacious, relaxing and quiet space. Breakfast was good with lots of choice and the staff were super friendly.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 12. Feb. 2024
Dear Jonathan,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.In response to the statement about the location, we can confirm that our hotel's location in the Old City Centre plays a significant role in our visitors' final decisions when it comes to the accommodation. Our guests have a variety of alternatives for getting to us and for exploring the Capital city because we are positioned close to popular tourist attractions and in a location with many connections to public transportation and road access. We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong. Regarding the breakfast, it has been constantly praised by our visitors as being great, and we like to believe that it is of great quality, as you have mentioned. Regarding the staff, we are proud to be represented by a group and a team of young and lifeful persons that can cheer up the environment and make people feel like home. We are happy to hear about your great experience in our hotel, and your beautiful remark about our team. Our goal is to tailor each experience and create memorable experiences for all our guests.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

Alison

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Small friendly property , greeted with a glass of Prosecco on arrival. Room ( Nautic) ( all rooms are different themes ) was large and of a nautical theme, warm and relaxing. Breakfast was available but didn’t get a chance to try it- they also serve meals on an evening- although there are several bars/ restaurants close by. Would stay again
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 7. Feb. 2024
Dear Alison,We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.We can back up the fact that the room Nautic is one of the finest in the Premium Mansion Deluxe category, having a unique design specific to the seaside. It is a subtle, yet beautiful design that we tried to implement within our space. With every theme and design, we try to give our guests unique experiences that they can remember for a long time from their stay. Regarding the breakfast, it has been constantly praised by our visitors as being great, and we like to believe that it is of great quality, but we also regret that you were not able to enjoy the food from our buffet.All in all, we are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 – Hervorragend

Sian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, lovely room & friendly staff.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 3. Feb. 2024
Dear Sian,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

francesco

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 31. Jan. 2024
Dear Francesco,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! This kind rating motivates us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

8/10 – Gut

marcos

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Management am 25. Jan. 2024
Dear Marcos,It means a lot to us when our guests are pleased with the services we provide, so please know that we are happy with your review rating!In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best regards,The Mansion Team

10/10 – Hervorragend

Conny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bra
Väldigt bra, trevlig personal och bra service. Hög ljudnivå på natten då det ligger mitt i gamla stan, men det visste man ju på förhand. Rekommenderas varmt!
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Hotel Management am 9. Jan. 2024
Dear Conny,We're grateful that you selected The Mansion for your recent trip to Bucharest. Thank you for choosing to stay with us! As a highly rated hotel in Romania's capital, we truly value guests who share their experiences and provide reviews, helping us in our continuous efforts to improve.Learning that you had a fantastic experience during your stay brings immense joy to our small establishment. This motivates us to maintain our high standards, ensuring our guests leave with smiles on their faces! Our front desk team serves as the initial point of contact for guests, and we consistently strive to go above and beyond to ensure their comfort and satisfaction. Regarding the concerns about potential noise due to our location in the Old City Centre, we understand its significance in our guests' choice of accommodation. Our proximity to popular tourist attractions, excellent public transportation connections, and easy road access offer our guests various options to explore the city. We appreciate your understanding and the effort you put into researching before your arrival, setting fair expectations.Knowing that you had a wonderful time with us, we eagerly await the opportunity to welcome you back to The Mansion in Bucharest! It was a pleasure to have you visit our city, and we hope you'll have another chance to return.Warm regards,The Mansion Team

10/10 – Hervorragend

Paulette, POOLVILLE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location in old town. The onsite breakfast is very good and there are so many restaurants in walking distance! The hotel is charming and the staff was very helpful. Because old town is pedestrian only, the parking is about three blocks away, so try to unload your bags before you head to park if you bring large bags.
Antwort von Hotel Management am 18. Dez. 2023
Dear Paulette,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

10/10 – Hervorragend

david

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent hotel in the Old Downtown
Fantastic hotel. we stayed for week while in Bucharest Old Town. Great Hotel with excellent location, food, and friendliness. We loved the area we were in. the room was large and comfortable for the two of us and bed was great for sleeping. Breakfast buffet was ample and it came with the option of eggs to order. The restaurant was excellent for dinner but there are also plenty of restaurants immediately around the hotel. highly recommend the hotel.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Hotel Management am 16. Dez. 2023
Dear David,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best regards,The Mansion Team

10/10 – Hervorragend

Peter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Entire staff was excellent
Aufenthalt von 6 Nächten im November 2023
Antwort von Hotel Management am 13. Dez. 2023
Dear Peter,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting!We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face! Regarding the staff, we are proud to be represented by a group and a team of young and lifeful persons that can cheer up the environment and make people feel like home. We are happy to hear about your great experience in our hotel, and your beautiful remark about our team. Our goal is to tailor each experience and create memorable experiences for all our guests.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

Tiffany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a great place to stay in old town. The staff was superb and so knowledgeable about everything. We arranged two tours and our airport transportation thru them and it was amazing. The communication was fantastic— they answered at all hours. The street noise was a little irritating but they have no control over that. The breakfast was great and more than I could eat in one sitting. Overall I really enjoyed our stay and would stay there again. Staff was just so friendly.
Aufenthalt von 6 Nächten im November 2023
Antwort von Hotel Management am 5. Dez. 2023
Dear Tiffany,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

8/10 – Gut

Andrea

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel molto bello, posizionato in una zona del Turismo classico. Dotata di ogni confort, personale molto gentile e disponibile. Unico problema riscontrato che la nostra camera, nonostante al secondo piano, non aveva finestre sull'esterno ma affacciava sulla Reception, quindi mancava una fonte di aria nuova, quindi si rinnovava l'aria tutto con aspiratore (attivo h24) in bagno e condizionatori per aria rigenerata. Aprendo le finestre si attingeva aria proveniente dalla Reception e dal Ristorante(con odori della cucina nemmeno tanto forti),per chi non ama l'aria condizionata è po' un problema. La colazione è molto basica, non è di tipo Continentale ma un po' casuale. La Camera è adibita ad ogni confort come hotel da 4 stelle. Non è dotata di ascensore ma non è stato per noi un problema per fortuna. Si può sentire i rumori dei locali adiacenti nonostante eravamo affacciati all'interno dell'albergo, ma non così fastidiosi (dava più fastidio l'aspiratore accesso tutto il giorno). Comunque un buon rapporto qualità prezzo e posizione strategica per un weekend a Bucarest
Aufenthalt von 3 Nächten im November 2023
Antwort von Hotel Management am 28. Nov. 2023
Dear Andrea,We want to express our gratitude for choosing The Mansion as your accommodation during your recent visit to Bucharest. Your presence at our hotel has been a source of great joy for us, and we sincerely thank you for the delightful experience. As one of the premier hotels in the capital city of Romania, we value patrons like yourself who not only enjoy their time with us but also provide valuable feedback that contributes to our ongoing development.We're pleased to hear that your stay with us was enjoyable. Our goal is to ensure our guests not only have a positive and memorable experience but also feel a sense of belonging. Our prime location is a key factor in our guests' decision to stay with us, and we're glad you found it convenient.Recognizing that the front desk team plays a crucial role as the initial point of contact, we consistently strive to go above and beyond in assisting our visitors, aiming to enhance their overall comfort. The breakfast experience is curated to offer a variety of enjoyable options, aligning with our commitment to quality over quantity. We encourage guests to communicate their breakfast preferences, including special dietary needs, enabling us to tailor our offerings to meet individual requirements.Regarding your mention of room views, we regret any confusion or disappointment regarding the interior-facing rooms. The unique historical architecture of our building necessitates such room designs, and we apologize if this aspect did not meet your expectations. We would like to clarify that our booking platform explicitly mentions, in the room descriptions, that some rooms offer views of the inner courtyard. This information is intended to assist guests in making informed decisions.We also appreciate your understanding regarding the absence of an elevator. Due to legal constraints and the historical significance of the building, installing an elevator is not feasible. We apologize for any inconvenience this may have caused.In the hope that you might consider returning to Bucharest and granting us another opportunity to serve you, we eagerly anticipate providing you with a fresh and uniquely tailored experience that aligns with your preferences.Best regards,The Mansion Team

10/10 – Hervorragend

Leigh

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel in old town
Lovely hotel in the centre of Bucharest Old Town. Very clean and beautifully maintained. Very spacious rooms with a large comfortable bed. Staff were friendly and very helpful. Only thing to be aware of is that this is in the centre of a busy area particularly at night. Music from nearby clubs etc could be heard and whilst this did not bother us, it’s worthy of consideration when booking. Staff are aware and do provide ear plugs if required.
Aufenthalt von 2 Nächten im November 2023
Antwort von Hotel Management am 9. Nov. 2023
Dear Leigh,Your positive feedback warms our hearts, and we are truly grateful for your kind words. Knowing that our services have left a lasting impression on you serves as a tremendous source of motivation for our team.We are delighted to learn that you enjoyed our facilities, service, and amenities. Ensuring a comfortable and enjoyable experience for our guests is our priority, and your satisfaction reinforces our commitment to excellence. Your feedback is invaluable and will inspire our team to consistently deliver outstanding service. We also want to express our gratitude for your understanding regarding the noise in the Old City Center of Bucharest, where our hotel is located. We appreciate your willingness to overlook this aspect and recognize that the vibrant atmosphere, especially during weekends, is a significant draw for those seeking a lively night out. While we may not be able to control the external environment, we do our best to offer quieter room options and provide earplugs upon request to enhance your comfort. Your recognition of our attentive housekeeping staff, unique room offerings, and the lively spirit of our team means a lot to us. We take pride in creating a diverse and welcoming environment that caters to the individuality of each guest.We are excited about the prospect of hosting you again at The Mansion in Bucharest. Your visit has been a pleasure, and we look forward to the opportunity of welcoming you back for another memorable experience.Best regards,The Mansion Team

6/10 – Okay

Adriana

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Hotel sin elevador
No esta mal pero no torne elevador
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 6. Nov. 2023
Dear Adriana,First and foremost, we would like to thank you for choosing to stay with us during your recent visit to our capital city! We are ecstatic to see people at all times in the hopes that they would enjoy their time in Bucharest as much as we would hope.Secondly, regarding your mention about your overall experience but the lack of an elevator inside the building, we are glad to hear that you thought our hotel was pretty good for your standards. We always strive to make sure that the people who come and stay with us have a nice memory of us at least. Still, when it comes to the elevator, please be aware that our building is considered a historical monument, meaning that the authorities are very strict when it comes to the structural integrity of the building. As a result, we had to work with the existing constraints to provide the best experience possible.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

8/10 – Gut

Lisias

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were only passing though Bucharest for one night. This hotel would be perfect for vacation however it was not perfect for our one night stay, which could have possibly been our fault for not reading much on this hotel. First it is not accessible to drive up to. Had to be dropped off 5 minutes down the road with luggage and walk through cobble stone streets to find the entrance of the hotel. Also it has no elevator so my poor husband had to carry two 50 suit cases up two flights of stairs. Then since it is a vacation point with lists of bars and restaurants, loud music was playing all night long. Be sure to bring your ear plugs if you’re wanting a quiet nights sleep. Lastly, we had to come from the airport and to the airport then next morning. I believe Expedia said it was a 19 minute drive but when we arrived and left it took over 45 minutes with traffic to get to the airport. We had to leave so early we missed the breakfast that was included in our stay. Would consider returning for a longer stay next year, but not great for just passing though.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von The Mansion Team am 2. Nov. 2023
Dear Lisias Thank you for choosing our hotel for your recent trip to Bucharest! Your feedback is truly appreciated as we always strive to find out how we can improve ourselves to create a memorable stay for our guests. We have done our best to provide all the necessary information on our property profile so our guests can make an adequate decision when booking a stay in the Old Town. It is certain that maybe for this stay it would have been more comfortable to have an on site parking lot and be in a more quiet area of the city. However not all the rooms are exposed to the Old Town bustling life and whenever we know in advance that our guests are sensitive to noise we do our best to allocate quieter rooms. As you have said, and we agree with that, our hotel did not serve your purpose this time, but on the other hand, most of our guests are very happy to be literally a few steps away from everting one might want to experience when visiting Bucharest, as all the sights and attractions are extremely close. Indeed the algorithm used by expedia to estimate the airport traveling time is not realistic, and exclude parking and walking, but also probably taking the best driving scenario with low traffic and knowing the city. We also regret that you could not attend to our breakfast. All those aspects of your stay might could easily be improved now that you know our property and we truly hope you will consider coming back and exploring our beautiful city as we are looking forward to welcoming you back for a longer stay when we will have the chance to make it memorable. It was a pleasure to meeting you and having you in our hotelKind RegardsThe Mansion Team

10/10 – Hervorragend

Jos

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was my first time in Bucharest. I chose the hotel because it looked cool and because of its location. Smack in the center of the city. The staff is young, energetic, and very helpful. The WiFi is flawless and they have a decent breakfast buffet. The place is clean. There are so many dining/bar options in the area. Two caveats though.There is no elevator and it is in a noisy neighborhood. But that can also be a plus. Anyway, I loved this place, the staff and the neighborhood. My top rating stands.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Hotel Management am 1. Nov. 2023
Dear Jos,We want to express our gratitude for choosing The Mansion as your hotel during your recent trip to Bucharest. Thank you for choosing us! As a highly regarded hotel in the capital of Romania, we value guests who are willing to share their experiences with us and provide feedback to help us continually enhance our services.We are delighted to learn that your stay with us was enjoyable. Your positive experience brings joy to our small establishment and motivates us to maintain our commitment to delivering excellent service. Our convenient location is one of the key factors that our guests consider when choosing to stay with us. Our team, comprised of enthusiastic and energetic individuals, takes pride in creating a warm and welcoming environment for our guests. We are thrilled to hear about your wonderful experience at our hotel and your kind words about our team. Our ultimate aim is to personalize each guest's experience and craft memorable moments for all who visit us. We are also proud of the consistently high praise our internet service receives from our guests, especially given Romania's reputation for having one of the world's best internet speeds. Our housekeeping staff pays great attention to detail and goes the extra mile to ensure our guests' utmost comfort. Your positive remarks about our breakfast align with the excellent quality we aim to provide.Regarding your query about the elevator, while it is true that we were unable to install one due to legal constraints, we appreciate your understanding of this minor inconvenience. The historical significance of our building as a monument restricts any significant alterations that might compromise its integrity. In response to the noise in the vicinity of our hotel's location, we are pleased to know that you were aware that we are situated in the Old City Centre of Bucharest, a vibrant and lively area known for its nightlife. This area is home to numerous restaurants and bars that stay open late, particularly during special events and weekends.We eagerly anticipate the opportunity to offer you a unique and personalized experience tailored to your preferences, and we hope to welcome you back to Bucharest in the future.Best regards,The Mansion Team

10/10 – Hervorragend

Emma, Point Cook

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would recommend this hotel to anyone who wants a pleasant stay in Bucharest. The staff is amazing and kind. Always there to help. Very prompt in answering emails and questions. The location is great and very convenient if you don’t have a car.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 31. Okt. 2023
Dear Emma,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!When it comes to the team, we have always considered the fact that the front desk staff is the guest's initial point of contact with the hotel. Therefore, we constantly try our best to assist our visitors and we attempt to go the "extra mile" to assure the client's comfort. In response to the statement about the location, we can confirm that our hotel's location in the Old City Centre plays a significant role in our visitors' final decisions when it comes to the accommodation. Our guests have a variety of alternatives for getting to us and for exploring the Capital city because we are positioned close to popular tourist attractions and in a location with many connections to public transportation and road access.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

Ragnhild

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Veldig koselig med perfekt beliggenhet
Dette var et nydelig hotell. Bodd på Vintage-rommet, med badekar. Romslig og veldig delikat. God frokost i spisesalen som er kombinert italielsk restaurant på dag og kveld. God atmosfære. Illy-kaffe og ferskpresset appelsinjuice et stort pluss. Hyggelig betjening, ga god hjelp til alt vi spurte om. Hotellet er veldig sentralt i gamlebyen, litt lyder fra gatene på lørdag natt, men likevel i en sidegate som gjør at man er borte fra det mest støyende området. Vil garantert ønske å bo her igjen :-)
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 31. Okt. 2023
Dear Ragnhild,Regarding your recent trip to Bucharest, we appreciate that you picked The Mansion as your place to stay. Your visit here has been a delight, thank you! As one of the best hotels in the capital city of Romania, we are appreciative of patrons like you who not only had a positive experience with us but also provide us with feedback that allows us to develop.We are glad to hear that you enjoyed our facilities, service, and amenities. We strive to provide our guests with a comfortable and enjoyable experience, and it is rewarding to know that we were able to do that for you. We appreciate your feedback and it will serve as motivation for our team to continue providing excellent service. We hope you had a pleasant trip and that we will have the opportunity to host you again in the future.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Best wishes,The Mansion Team

8/10 – Gut

Paul, Dolans Bay

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 22. Okt. 2023
Dear Paul,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face! Our location is, indeed, a very convenient one, and this is one of the main factors that guests take into consideration when they choose to stay with us.In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 – Hervorragend

Peter John

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is located on the edge of the old town with plenty of bars, eateries and a few shops within easy walking distance. The rooms were very clan with each having a distinctive style, the bed was comfortable, plenty of hot water and a very friendly and helpful staff. Very good hot and cold breakfast selection. Area is pedestrianised so a 10 minute walk is necessary to bus stops and the metro system.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Hotel Management am 17. Okt. 2023
Dear Peter John,We greatly appreciate your kind words about our services, and we're truly delighted with your positive review! Your feedback serves as a significant source of motivation for us to consistently deliver exceptional quality.Our location is indeed a key draw for our guests, and it's heartening to know that it played a significant role in your choice to stay with us. We take pride in the distinctiveness of our rooms, just as we recognize the unique qualities of our guests. Each visitor brings their individuality, inspiring us to create a variety of styles and themes for our rooms. Our dedicated housekeeping team is committed to paying attention to even the smallest details, going the extra mile to ensure our guests' comfort and satisfaction. Our team is the heart of our hotel, comprising young, vibrant individuals who strive to create a welcoming and homely atmosphere. We're thrilled to hear about your positive interactions with our team, as it aligns with our mission to personalize each guest's experience and craft memorable moments. Your praise of our breakfast is much appreciated, and we share your belief in its high quality.We look forward to offering you a new and uniquely tailored experience when you visit Bucharest again. Your satisfaction is our top priority, and we hope to have the opportunity to serve you once more in the future.Warmest regards,The Mansion Team

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 13. Okt. 2023
Dear Steven,We are grateful that you stayed at The Mansion during your recent vacation to Bucharest. Thanks for visiting! With our unique position as a well-known hotel in the heart of Bucharest, we value visitors who wish to tell us about their experiences and leave reviews so that we may always improve.Knowing that you had a great time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

Walter Richard Taliaferro

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mansion Boutique is the place to stay. Great breakfast..all the shops and restaurants are a short stroll away. The staff took care of all my personal concerns and the room was superb. Easy 5 stars!!
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Hotel Management am 13. Okt. 2023
Dear Walter Richard Taliaferro,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest! As a top hotel in the Romanian capital, we are grateful to have guests such as yourself, people that have a nice experience with us, but can also help us to improve ourselves in certain areas.We are delighted to find out that you had a great time while you stayed with us. This brings joy to our small establishment, and this is a reason why we want to keep doing good work, so we can see people have a smile on their face!In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 – Hervorragend

Terri

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful hotel in old city and beautiful rooms very comfortable
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 11. Okt. 2023
Dear Terri,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best regards,The Mansion Team

6/10 – Okay

Adriana

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 25. Okt. 2023
Dear Adriana,Thank you for choosing to stay at The Mansion during your recent stay in Bucharest. It has been a pleasure to have you as our guest!In the hopes that you would return to Bucharest and be willing to give us another chance, we are looking forward to giving you a fresh and differently designed experience that is catered to your preferences.Best wishes,The Mansion Team

10/10 – Hervorragend

René

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mooi hotel
Mooi hotel prima service. De enige tegenvaller was dat ik alleen bad had, geen douche. 4 sterren in service omdat er geen lift was en mijn koffers zelf 2 trappen omhoog moest sjouwen.
Aufenthalt von 6 Nächten im September 2023
Antwort von Hotel Management am 2. Okt. 2023
Dear Rene,We want to express our gratitude for choosing The Mansion as your hotel during your recent visit to Bucharest. Your decision to stay with us means a lot, and we sincerely thank you for your patronage. As one of the top-rated hotels in Romania's capital, we highly value guests like you who are willing to share their experiences and provide feedback, enabling us to continuously enhance our services.We are thrilled to hear that you had an enjoyable stay with us. Your satisfaction brings great joy to our small establishment and serves as a strong motivation to maintain our high standards and ensure our guests leave with smiles on their faces.Regarding your comment about the shower, it's worth noting that only two out of our 19 rooms, specifically those in the Mansion Deluxe category, feature walk-in showers as part of their bathroom setup. While we considered offering this feature in more rooms, we believed that providing a bathtub would better align with our goal of delivering a premium experience to our guests and promoting ourselves as such. Nevertheless, we always accommodate our guests' preferences, so they can request either a shower or a bathtub. Please keep in mind that room assignments are based on availability during check-in, and we can confirm the choice upon your arrival. As for the elevator inquiry, it's true that we were unable to install one within the hotel due to legal restrictions. We appreciate your understanding in this matter. The historical significance and protected status of our building as a monument compelled us to preserve its integrity without making significant alterations.Now that we have a better understanding of your preferences, we eagerly anticipate the opportunity to welcome you back to The Mansion in Bucharest. It was truly a pleasure to have you visit our city, and we hope your experience was memorable.Warmest regards,The Mansion Team

10/10 – Hervorragend

Larry

Aufenthalt von 3 Nächten im September 2023
Antwort von Hotel Management am 20. Okt. 2023
Dear Larry,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

10/10 – Hervorragend

Billy

Aufenthalt von 4 Nächten im September 2023
Antwort von Hotel Management am 25. Sept. 2023
Dear Billy,It means a lot to us when our guests are pleased with the services we provide, so please know that we are thrilled with your review! These kind words motivate us to keep producing excellent work.Knowing that you had a wonderful time with us, we are eager to welcome you back at The Mansion, here in Bucharest! It has been our pleasure to have you visit our city, and we wish you will have another opportunity to come back!Best wishes,The Mansion Team

4/10 – Schlecht

Haim

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not a 4 star hotel.
This hotel pretends to be 4 stars hotel. According to my experience in other 4 and 3 stars hotels in Romania I am certain the Mansion Holtel doesn't deserve more than 2 1/2 stars. My reason is mainly due to the poor breakfast. poor selection, poor test, and poor service, it took too long to fill for missing items when they run out. I even had better breakfast at 2 star hotels. I can not recommend this hotel tto anybody.
Aufenthalt von 2 Nächten im August 2023
Antwort von The Mansion Team am 6. Sept. 2023
Dear Haim,We appreciate you taking the time to share your recent visit to the Mansion Hotel. Your feedback is invaluable to us as we strive to enhance the quality of our services.We understand that your breakfast experience did not meet your expectations. It's worth noting that our breakfast menu is intentionally curated to offer high-quality options that appeal to a variety of tastes. As a Boutique-style hotel, we prioritize quality over quantity. We regret that the available breakfast choices did not align with your preferences. However, if you had specific dietary requests, such as gluten-free or vegan/vegetarian options, we would have been more than happy to accommodate them. Besides the fact that your feedback does not allign with the excellent score we have from our guests, indeed there are sittuations when we always go beyond our standards and sellections to make guests happy, but of course, whenever guests share and communicate with us.While we take all guest feedback seriously, we believe it's essential to consider the overall experience when evaluating a hotel stay. We have taken note of your concerns regarding breakfast selection and service and are committed to making improvements in these areas. Your input is highly valued, and we are dedicated to providing a more satisfying experience in the future. We hope that you will consider returning to Bucharest and giving us another opportunity to provide you with a fresh and tailor-made experience that aligns more closely with your preferences, which we truly hope to be shared with our team.Warm regards,The Mansion Team

10/10 – Hervorragend

Paul, yorba linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property, excellent staff, convenient location.
Aufenthalt von 2 Nächten im September 2023
Antwort von Hotel Management am 5. Sept. 2023
Dear Paul,We want to express our gratitude for your warm compliments about our hotel. It has been a joy to welcome you, and we are happy to have served as your "home" during your recent visit!We are glad that you seemed to have a wonderful experience at our hotel! We always aim to make our clients happier, so that they have unforgettable memories alongside us and we also want to make them feel like they are in a place where they happily belong.We are looking forward to providing you with a new and distinctively designed experience, one that is tailored to your tastes, in the hopes that you will visit Bucharest again and that you would be ready to give us another opportunity!Kindest wishes,The Mansion Team