Cher Monsieur,Merci d'avoir partagé votre expérience chez nous !Nous sommes ravis d'apprendre que la situation privilégiée de notre hôtel à côté de la gare Midi a contribué à rendre votre séjour agréable et que notre chambre a su répondre à vos attentes de confort. Il est également gratifiant de savoir que notre restaurant a été à la hauteur de vos espérances. Nous prenons note de votre ressenti quant à l'ambiance du hall d'entrée et nous nous efforçons continuellement d'améliorer l'atmosphère de nos espaces communs pour garantir un accueil chaleureux.Nous serions honorés de vous compter de nouveau parmi nous.Sincères salutations,

Beste klant,We danken u oprecht voor het nemen van de tijd om uw ervaring te delen na uw recente verblijf in ons Pullman-hotel in Brussel. We zijn verheugd te horen dat u het gebruikelijke kwaliteitsniveau dat geassocieerd wordt met het merk Pullman heeft gewaardeerd, evenals onze ideale locatie bij het Zuidstation.We betreuren echter te vernemen dat de ventilatie in uw kamer niet naar behoren werkte. We begrijpen uw beslissing om niet van kamer te wisselen vanwege de beperkte duur van uw verblijf, maar we willen u verzekeren dat we uw opmerkingen zeer serieus nemen. We zullen een onderzoek instellen naar dit specifieke incident en corrigerende maatregelen nemen om te voorkomen dat dit in de toekomst opnieuw gebeurt.We hopen de kans te krijgen u in de toekomst opnieuw te mogen verwelkomen, zodat we u een onvergetelijke ervaring kunnen bieden die volledig voldoet aan de hoge normen die we nastreven.Met vriendelijke groeten,

Chère Madame,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

Dear Madam,Thank you for choosing Pullman Brussels Centre Midi as your preferred hotel in Brussels!It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to share your experience.We hope that you will be back soon and I look forward to welcoming you.Yours sincerely,

Dear Sir,Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We sincerely appreciate your input and apologize for any inconvenience you experienced during your visit.We are delighted to hear that you found our rooms and bathrooms to be of high quality and that you had a restful night's sleep. Your positive comments regarding our breakfast setup and selection are also greatly appreciated.However, we deeply regret that you encountered some issues with our staff during your stay. Providing friendly and attentive service is of utmost importance to us, and we apologize for falling short of your expectations on this occasion. Please rest assured that we will investigate this further and take appropriate measures to ensure a more guest-friendly and accommodating approach in such situations.Once again, we appreciate your feedback as it helps us improve our services. We hope that you will consider staying with us again in the future, and we will do our utmost to provide you with a flawless experience.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back.Warm regards,

Sehr geehrter HerrVielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre freundliche und ausführliche Rückmeldung zu geben.Wir freuen uns sehr über Ihre positiven Kommentare und freuen uns, dass Ihre Erwartungen erfüllt oder vielleicht sogar übertroffen wurden. Ihr Feedback zum Komfort des Hotels und der Komfort unserer strategischen Lage verkörpert genau das, was wir unseren Gästen bei einem Aufenthalt bei uns bieten möchten, und ich danke Ihnen, dass Sie dies in Ihrer Bewertung hervorgehoben haben.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

Dear guest,Thank you for choosing Pullman Brussels Centre Midi as your preferred hotel in Brussels!We would like to deeply thank you for your kind feedback concerning your recent visit to our hotel. It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to share your experience.We hope that you will be back soon and I look forward to welcoming you.Yours sincerely,

Dear Guest, We thank you very much, for your kind feedback. We hope to see you soon again. Best Regards,

Dear Guest, Thank you for choosing the Pullman Brussels Centre Midi and for providing us with your valuable feedback. It gives us great pleasure to know that you enjoyed your stay; thank you for sharing your experience with us. Our dedicated Team is already looking forward to welcoming you back in the near future! Sincerely yours, The Pullman Team

Dear Sir, First of all, let us seize the opportunity to thank you for having chosen the Pullman Brussels Midi Centre during your recent stay in Brussels. We are pleased to have read about your positive experience and to know that you overall enjoyed the time spent with us. Your feedback is of great value as it helps us to improve our services, therefore, we would like to sincerely thank you for all your sympathetic and warm comments including the constructive remarks for improvements which we have taken particular note of. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards Pullman Brussels Centre Midi. Sincerely, The Pullman Team

Sehr geehrter Kunde, Vielen Dank für Ihre Kommentare zu Ihrem Aufenthalt im Pullman Brussels Center Midi. Wir freuen uns natürlich, den betroffenen Mitarbeitern Ihre positive Wertschätzung zu übermitteln. Ihre Zufriedenheit ist unsere Priorität. Unsere Mitarbeiter arbeiten jeden Tag daran, Ihnen einen tadellosen Service zu bieten. Wir hoffen, Sie bald wieder zu sehen. Mit herzlichen Grüßen,

Sehr geehrter Herr / Frau, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Pullman Brussels Centre Midi. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Gregory Marchand General Manager

Dear Sir/Madam, Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback. It gives me great pleasure that you enjoyed you stay. We appreciate your comments on our excellent location. Thank you for communicating your experience to us and I sincerely hope that we may welcome you back here at Pullman Brussels Centre Midi. Yours sincerely,

Dear Sir/Madam, Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback. It gives me great pleasure that you enjoyed you stay. We appreciate your comments on our excellent location and our friendly staff. We will gladly share these positive comments to keep up the high standard that we have set for ourselves. Your comments concerning the cleanliness in housekeeping have been shared with our Housekeeping manager and appropriate actions will be taken. Thank you for communicating your experience to us and I sincerely hope that we may welcome you back here at Pullman Brussels Centre Midi. Yours sincerely,

Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you felt the surrounding area was unsafe and that there was a lack of ventilation in your room. Ensuring our guests feel safe and comfortable is our top priority, and we apologize for any inconvenience you experienced. Your comments will be shared with our team, and we will take steps to address these issues promptly. We appreciate your input, and we hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,

Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our staff, especially Salma. We'll be sure to pass along your compliments to her. It's always our goal to provide exceptional service, and we're delighted that we could make your stay memorable. We hope to welcome you back again soon!Kind Regards

Dear Guest,Thank you for sharing your thoughts on your recent stay with us! We're delighted to hear that you found our location convenient for accessing transportation options. We understand that having a variety of dining choices nearby is important, and we appreciate your feedback on this matter. We're pleased that you found our rooms clean and spacious, and we hope you had a comfortable stay overall. Your comments are valuable to us, and we'll certainly take them into consideration as we strive to enhance our guests' experiences. We hope to welcome you back for another visit soon!Kind Regards

Dear Guest,Thank you for your kind score! We're delighted to hear that you had an awesome experience at our hotel. If there's anything more we can do to make your stay even better next time, please don't hesitate to reach out. We can't wait to welcome you back!Kind Regards

Dear Guest,Thank you for taking the time to review your stay.We are truly disheartened to hear about the challenges you faced with the room temperature and ventilation. We aim to provide a comfortable environment regardless of the season, and we regret to hear that the solutions provided did not adequately resolve the situation for you.Our hotel is designed to ensure a peaceful stay with modern amenities, and it is with regret that we note your dissatisfaction with the cleanliness and overall condition. We take pride in our attentive service, and we are glad you found our staff friendly and professional, which is in line with the high standards we set for ourselves.While we understand that the compensation offered may not have fully alleviated your discomfort, we hope it conveyed our commitment to guest satisfaction. We would also like to assure you that all feedback is taken seriously and considered thoughtfully as we continuously strive to enhance our guest experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our hotel's proximity to the train station. However, we're truly sorry to learn about the challenges you encountered during your stay. Ensuring the comfort and safety of our guests is our top priority, and we sincerely apologize for any inconvenience caused by the presence of individuals panhandling on the property. Additionally, we regret any disappointment caused by the lack of support in addressing the heat issue in your room. Your comments will be addressed with our team to ensure that necessary improvements are made. We value your insights and hope to have the opportunity to better serve you in the future.Kind Regards

Dear Guest,Thank you for your kind words! We're delighted to hear that you had an awesome experience at our hotel. If there's anything more we can do to make your stay even better next time, please don't hesitate to reach out. We can't wait to welcome you back!Kind Regards,

Dear Guest,Thank you for your kind score! We're delighted to hear that you had an awesome experience at our hotel. If there's anything more we can do to make your stay even better next time, please don't hesitate to reach out. We can't wait to welcome you back!Kind Regards,

Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback, and we're committed to continuously improving our services. If there's anything specific you feel could enhance your experience during your next stay, please feel free to let us know. We value your input and hope to exceed your expectations in the future.Kind Regards,

Dear Guest,We appreciate your feedback! It's wonderful to hear that you had a terrific stay overall. We apologize for the warmth in your room and will definitely look into adjusting the temperature to ensure a more comfortable experience for our guests in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards

Dear Sir,Thank you for this kind review of our property.We are delighted that you have had a very pleasant stay at our hotel.We would be very happy to have the opportunity to welcome you again. Kind Regards,

Cher Hôte,Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires concernant votre récente expérience chez nous. Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes en termes d'accueil et de service de ménage.En ce qui concerne l'accueil, nous tenons à vous assurer que nous accueillons tous nos clients avec la même chaleur et le même respect, quel que soit leur orientation. Nous sommes profondément désolés si vous avez ressenti autrement, cela n'a jamais été notre intention. Nous sommes une entreprise inclusive et nous nous efforçons toujours de créer un environnement accueillant pour tous nos clients, sans aucune discrimination.Concernant le service de ménage, nous comprenons votre frustration et nous nous excusons pour tout malentendu à ce sujet. Nous essayons de communiquer clairement les détails de nos services, y compris la fréquence du ménage, avant l'arrivée de nos clients. Nous allons redoubler d'efforts pour nous assurer que ces informations sont clairement indiquées dans nos communications et dans nos notes d'accueil.Votre satisfaction est notre priorité absolue, et nous prenons vos commentaires très au sérieux. Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir et de regagner votre confiance pour un séjour cette fois 100% réussie.N'hésitez pas à nous contacter directement si vous avez d'autres préoccupations ou si vous souhaitez discuter de votre expérience plus en détail.Cordialement,

Dear Sir,Thank you for taking the time to share this feedback.We're delighted to hear that our proximity to the Eurostar at Gare de Midi was beneficial for your travels, as we strive to provide convenience for our guests with direct access to the station and various transportation options. We appreciate your recognition of our desirable location. However, we regret any misunderstanding regarding room categories and additional charges. Our various room types, including those equipped with amenities such as Nespresso machines and slippers, are described in detail to ensure transparency and help our guests select the accommodation that best meets their needs.We do hope that we will be able to welcome you back on a future occasion.Best regards,

Cher Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,