Minibar, Zimmersafe, Schreibtisch, schallisolierte Zimmer

Bewertungen von NH Brussels Airport

4 out of 5
NH Brussels Airport
De Kleetlaan 14, Diegem, Machelen

Bewertungen

8,8

Hervorragend

281 von insgesamt 450 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
112 von insgesamt 450 Gästebewertungen haben eine Bewertung von 8 - Gut" "
23 von insgesamt 450 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 450 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 450 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,0/10

Personal & Service

9,2/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Samad - Front Office Shift Leader am 20. März 2024
Dear Rene, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

8/10 – Gut

Christian

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Zimmer gut und sauber, Restaurant nicht so toll
Unterm Strich ein angenehmer Aufenthalt, lediglich die Leistung im Restaurant und teilweise beim Frühstück war verbesserungswürdig. Saß an meinem mir zugewiesenen Tisch und musste fast 30min warten, bis ich eine Karte bekam. Der Kellner lief ständig an mir vorbei und hat mich auch dabei gesehen
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shift leader am 21. Jan. 2024
Dear MR ChristianThank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

10/10 – Hervorragend

Millad

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Service und sehr sauberes Hotel
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von With Kind Regards, Andreea- Front Office Manager am 22. Dez. 2023
Dear Millad Thank you for choosing to stay with us and I am glad to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.

6/10 – Okay

Juan Pablo

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im November 2023
Antwort von Andreea Front Office Manager am 27. Nov. 2023
Dear Juan PabloThank you for taking the time to leave us a review following your recent stay with us.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 – Hervorragend

Katherine

Aufenthalt von 1 Nacht im September 2023
Antwort von Andreea Front Office Manager am 20. Okt. 2023
Dear Ms. Katherine, First of all, thank you for choosing NH Brussels Airport and for taking your precious time to leave us a review regarding your previous stay here with us. We are pleased to know that we have achieved your expectations with the level of service that we strive to offer. We hope to welcome you again soon and with great pleasure. Kind Regards

2/10 – Ungenügend

Martin

Aufenthalt von 2 Nächten im September 2023
Antwort von Samad - Front Office Shiftleader am 3. Okt. 2023
Dear Mr. Martin, Thank you for taking the time to leave a review following your recent stay with us. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards,

10/10 – Hervorragend

Ohler,

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gute Lage. Tolles Fruehstuek.
Aufenthalt von 1 Nacht im August 2023
Antwort von Andreea - Front Office Manager am 17. Aug. 2023
Dear Ohler, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to an opportunity to welcome you back in the near future. Kindest regards,

10/10 – Hervorragend

Doris

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr sauber und tolles Zimmer
Aufenthalt von 1 Nacht im September 2022
Antwort von Front Office - NH Brussels Airport am 10. Sept. 2022
Sehr geehrteMrs Doris,Erstmals möchte ich Sie bedanken für Ihren letzten Aufenthalt in NH Brussels Airport und dass Sie sich die Zeit genommen heben uns Ihre Bemerkungen mit zu teilen.Es freut mich zu lesen dass Sie einen angenehmen Aufenthalt hatten.Gibt es eventuel noch Sachen die wir zukunftsgericht verbessern können sodass Sie einen noch besseren Service erhalten?Ich freue mich auf Ihre Antwort und hoffe Sie in nächster Zukunft wieder begrüssen zu dürfen in NH Brussels Airport.Mit freundlichen Grüssen,Sara KnockaertShiftleader

8/10 – Gut

Jianzhong

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Andreea am 8. Aug. 2022
Dear Mr./ Mrs. Jianzhong, First and foremost, I would like to thank you for your recent stay at the NH Brussels Airport. According to your rating it seems that you are not completely satisfied with your stay. I would really appreciate a if you could give us some details in regards to your experience with us. Nevertheless, i do hope that you are willing to give us another chance. If you decide to come back to our property, please feel free to reach out to me directly. I will personally take care of your stay in order to make it a flawless one! Kind regards,

8/10 – Gut

Andrea

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von NH Brussels Airport am 2. Apr. 2022
Dear Mrs. Andrea, First of all thank you for sharing your experience at the NH Brussels Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the NH Brussels Airport, we hope you choose to stay with us again whenever your travels bring you back to Brussels area. Kind regards, Sara Knockaert Shiftleader

10/10 – Hervorragend

Juergen, Stuttgart

Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super, sauber und der Shuttle Service war sehr gut.
Aufenthalt von 1 Nacht im August 2021
Antwort von NH Brussels Airport am 11. Aug. 2021
Sehr geehrter Kunde, Herzlichen Dank dass Sie sich die Zeit genommen haben uns Ihre Bemerkungen über Ihren Aufenthales mit zu teilen. Es freut uns zu lesen dass Sie zufrieden waren mit dem Shuttle und die Sauberheit. Wir hoffen Sie in nächster Zukunft wieder begrüssen zu dürfen. Mit freundlichen Grüssen, NH Brussels Airport

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Staff
Good Hotel with good comfort and big rooms. Breakfast was also good and staff was very helpful and polite!
Aufenthalt von 1 Nacht im Juli 2021
Antwort von NH Brussels Airport am 13. Juli 2021
Dear guest, Thank you for your effort in writing us a review. We're happy to read that you were satisfied with the rooms, the breakfast and the staff. We hope to welcome you back soon in our hotel. Kind regards, NH Brussels Airport

10/10 – Hervorragend

Ronnie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Ariana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and safe
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Suzelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Adrian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed one night for flight out next morning. Clean, modern hotel. Free shuttle to airport. Limited options for dinner outside the hotel but the restaurant on the premises was good.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kind regards, Andreea - Front Office Manager am 16. Mai 2024
Dear AdrianThank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 – Schlecht

Mary

Mit dem Partner gereist
Asked several times to be picked up at Brussels Airport at an exact time. No one came. We called no one came for over hour. So waited at airport for 2 hours. Property was 10 minutes away.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kind regards, Andreea - Front Office Manager am 16. Mai 2024
Dear Mrs. Mary Thanks a lot for your feedback.I apologize that your pick up did not went smoothly.As per checking, it seems that you have arrived between the hours when the shuttle is not running. On the schedule displayed at the airport and online, we are informing the guests to call us upon their arrival at the airport in order for us to arrange the pick up. Once again, i apologize for not meeting your expectations and i hope you will give us a second chance in the nearest future. Thank you

8/10 – Gut

NanShih

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
front desk friendly, and shuttle bus is on time/convenient. Room is great and sofa chair is comfortable, The only downside is shower, as if I keep faucet on during shower, then water will overflow from the backside and across over window divider, spill to the toilet end. At end, I need turn off the faucet and shower quick to end it.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kind regards, Andreea - Front Office Manager am 16. Mai 2024
Dear NanShih,Thank you for taking the time to leave a feedback following your resent stay with us.I am very happy to read that you have appreciated the service received.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the shower drain and are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback,

10/10 – Hervorragend

Elvira

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Close to airport plus offers shuttle service! Clean modern rooms!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Samad - Front Office Shift Leader am 7. Mai 2024
Dear Mrs. Elvira, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us.We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Xiaoying

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel provides free shuttle to and from airport at published time. This is the main reason we chose it for our last day in Belgium. It is an upscale facility with good insulation. We do not hear airplanes landing or taking off. Our room is clean and well designed. Breakfast is adequate and healthy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Samad - Front Office Shift Leader am 7. Mai 2024
Dear Mrs. Xiaoying, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place. Easy access to the Brussels' airport.
Aufenthalt von 1 Nacht im März 2024
Antwort von Samad - Front Office Shift Leader am 28. Apr. 2024
Dear Mr. Robert, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

8/10 – Gut

toshiharu

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
一度宿泊し良かったので、今回は4名で3泊しました。 清潔で気持ちの良いホテルです。
Aufenthalt von 3 Nächten im März 2024
Antwort von Samad - Front Office Shift Leader am 8. Apr. 2024
親愛なる敏春様、 最近の経験を共有していただきありがとうございます。ご意見に感謝し、ご滞在を楽しんでいただき、ご期待に応えられたことを嬉しく思います。私たちは高水準のサービスに取り組んでいます。そのため、お客様のフィードバックはチームと共有され、優れたゲストサービスを提供するようチームにインスピレーションとモチベーションを与え続けます。ご宿泊をお選びいただきありがとうございます。近いうちにまたお迎えできる機会を楽しみにしております。敬具、

10/10 – Hervorragend

Hugo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Samad - Front Office Shift Leader am 27. März 2024
Dear Mr. Hugo, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Jacqueline

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Perfect hotel for a stopover at BRU. Reasonable rates. Free airport shuttle service . (Takes about 7 minutes.) Friendly staff. Comfortable rooms. Train station across from the hotel (although we’d didn’t have time to go into the city.) We’d stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Samad - Front Office Shift Leader am 24. März 2024
Dear Mme. Jacqueline, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Samad - Front Office Shift Leader am 24. März 2024
Dear Mrs.Susan, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

6/10 – Okay

Satomi

Aufenthalt von 1 Nacht im März 2024
Antwort von Samad - Front Office Shift Leader am 8. Apr. 2024
Dear Mr. Satomi, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

2/10 – Ungenügend

Benjamin

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Mattress was hard, the shower was not hot. There was no microwave in bed room. Food is too expensive
Aufenthalt von 3 Nächten im März 2024
Antwort von Samad - Front Office Shift Leader am 20. März 2024
Dear Mr. Benjamin, Thank you for taking the time to leave a comment following your recent stay with us. Please accept my apologies for the disappointment you felt leaving our hotel. Be assured that we have considered your comment regarding the mattress and the no hot water in the room. We would like to let you know that I am checking this with the relevant member of staff to prevent this from happening in the future. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and enhance your experience soon. We thank you again for choosing to stay with us and for taking the time to provide us with your review. Kind regards,

10/10 – Hervorragend

Jake

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel!
Aufenthalt von 1 Nacht im März 2024
Antwort von Kristine, Front Office Shiftleader am 3. März 2024
Dear JakeThank you for taking the time to write us a review. We are delighted to know that your previous stay with us has been excellent. Thank you for choosing to stay with us and we hope to welcome you back again soon.

8/10 – Gut

Gert-Jan Van

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kristine, Front Office Shiftleader am 28. Feb. 2024
Dear Mr. Gert-Jan, Thank you for taking the time to leave us a review. We are delighted to know that your previous stay has been overall excellent. We look forward to welcoming you back soon here at our property should you find yourself back again in Brussels.

8/10 – Gut

Fobe

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kristine, Front Office Shiftleader am 24. Feb. 2024
Dear FobeThank you for writing us a review. We are delighted to know that your stay has been excellent. We look forward to welcome you back here with us.

8/10 – Gut

roger

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kristine, Front Office Shiftleader am 24. Feb. 2024
Dear MR. Roger,Thank you for writing us a review. We are delighted to know that your stay has been excellent. We look forward to welcome you back here with us.

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Useful stopover
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Best regards, Andreea - Front Office Manager am 13. Feb. 2024
Dear Richard, Thank you for choosing to stay with us and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.

8/10 – Gut

Gregory

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location for what I needed. Only complaint would be the supposed soundproofing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Samad - Front Office Shift Leader am 9. Feb. 2024
Dear Mr. Gregory, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Asako

Geschäftlich gereist
Gut: Personal & Service und Zustand der Unterkunft
The room is super clean. And free transportation service between the airport and hotel is excellent for people to stay just for transit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Samad - Front Office Shift Leader am 9. Feb. 2024
Dear Asako, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. We are so happy to know that you have enjoyed our free transportation as well as the cleanliness of the room.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Alfons

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Samad - Front Office Shift Leader am 20. März 2024
Dear Mr. Alfons, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Caitlin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved that the property is located directly across the road from the train station. The fact that it offers shuttle services to the airport which is just 5 minutes away, is really perfect. Great restaurant too.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Samad - Front Office Shift Leader am 1. Feb. 2024
Dear Caitlin, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Felina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Samad - Front Office Shift Leader am 1. Feb. 2024
Dear Felina, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Marlon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the front deskservice provided, the arrangements for the shuttle and the quiet im the area
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Samad - Front Office Shift Leader am 1. Feb. 2024
Dear Marlon, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Diogo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Samad - Front Office Shift Leader am 1. Feb. 2024
Dear Diogo, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

4/10 – Schlecht

Luca

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Service very low. breakfast too badic
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Samad - Front Office Shift Leader am 2. Feb. 2024
Dear Luca,Thank you for taking the time to leave a comment following your recent stay with us. Accept my apologies for the disappointment you felt leaving our hotel. Please be assured that we have considered your comment regarding the breakfast and the service. Please be assured that I am checking this with the relevant member of staff to prevent this from happening in the future. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and enhance your experience soon. We thank you again for choosing to stay with us and for taking the time to provide us with your review. Kind regards,

6/10 – Okay

Salomé

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Samad - Front Office Shift Leader am 1. Feb. 2024
Dear Salome, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

10/10 – Hervorragend

Magali

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rien à reprocher
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shiftleader am 21. Jan. 2024
Dear Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

10/10 – Hervorragend

Ben

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shiftleader am 21. Jan. 2024
Dear Mr BenThank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

6/10 – Okay

Paul, Doylestown

Hotel is very convenient location for the train into downtown Brussels. Shuttle service is very good and only takes a few minutes to/from airport. Room is comfortable. A problem with the shower drain caused water to spill out of the shower area but was quickly resolved when reported to reception. Was disappointed to be charged for early check-in as room was ready. Had just arrived from the USA and wanted a shower. First time that I had ever been charged to access room early,
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shiftleader am 21. Jan. 2024
Dear Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. Please accept our apologies regarding the inconvenience that occurred during your stay. We look forward to welcoming you here with us.

10/10 – Hervorragend

Olga

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shiftleader am 21. Jan. 2024
Dear Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

10/10 – Hervorragend

NADIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Para quem precisa ficar perto do aeroporto, é um hotel maravilhoso!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shiftleader am 21. Jan. 2024
Dear Ms. Nadia, Thank you for taking the time to leave us a review. We are delighted to know that your stay has been excellent. We look forward to welcoming you here with us.

10/10 – Hervorragend

Brent

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shiftleader am 14. Jan. 2024
Dear BrentWe appreciate your comments and we are delighted to know that you enjoyed your stay and that we met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to provide exceptional customer service.We hope to welcome you again soon and with great pleasure.

6/10 – Okay

Roger, Cardiff

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Not very welcoming but clean and business like. Although the menu is very limited, the food was quite good. Worst thing, however, was the tiny beds. I could hardly sleep in what was the size of a camp bed.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kristine, Front Office Shiftleader am 14. Jan. 2024
Dear Roger Thank you for taking the time in writing us a review. It is with great regret that your stay has not been up to our standards. Your comments are appreciated and we will pass this to our departments in order to investigate the issue. Once again, thank you for choosing NH Brussels Airport and we hope to welcome you again soon and with great pleasure.

6/10 – Okay

Kaeli

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was fabulous. Rooms were large and clean. Staff were pretty friendly. Bar has a dull atmosphere. No TVs or music. Hotel is pretty far from town. Had to take train (right outside of front door) or taxi (50€) everywhere. Location was just overall inconvenient if looking to walk around/explore the city center.
Antwort von Kristine, Front Office Shiftleader am 10. Jan. 2024
Dear KaeliDear JudithThank you for taking the time in writing us a review. We are pleased to know that your stay has been excellent. Please accept our apologies regarding the inconvenience that occurred during your stay. We hope to welcome you back soon here with us and with great pleasure.