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Bewertungen von Harbour Hotel Bristol

4 out of 5
Harbour Hotel Bristol
53-55 Corn St, Bristol, England

Bewertungen

8,4

Sehr gut

404 von insgesamt 766 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
205 von insgesamt 766 Gästebewertungen haben eine Bewertung von 8 - Gut" "
78 von insgesamt 766 Gästebewertungen haben eine Bewertung von 6 - Okay" "
49 von insgesamt 766 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 766 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

James

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall great experience
Aufenthalt von 2 Nächten im März 2024
Antwort von Reception Team am 6. Apr. 2024
Good afternoon, thank you for this lovely review! We're glad you enjoyed your stay with us, and we hope to welcome you back in the future :).Kind regards,Tjasa S.Reception team

8/10 – Gut

Gilbert

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Paola am 8. Aug. 2023
Dear Gilbert,Thank you for your 4 out of 5 review! We appreciate your feedback and we hope to welcoming you back in the future. Kind Regards,

8/10 – Gut

Daniel

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good!
Bristol was a very nice surprise. The hotel us perfect located.
Aufenthalt von 3 Nächten im August 2019
Antwort von Bristol Harbour Hotel& Spa am 5. Sept. 2019
Dear Daniel, Thank you for your feedback. We are extremely delighted to hear that you were satisfied with your stay. We would like to inform you that we have shared your feedback with the rest of our team. We hope toy decide to stay again in the future. Kindest regards, Reception Team.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service
Mega einfach nur toll. Ich wurde richtig verwöhnt. Kindly, sehr schönes Ambiente🌺
Aufenthalt von 14 Nächten im Juli 2019
Antwort von andreas am 9. Aug. 2019
Dear Guest, Thank you for your feedback. We hope to welcoming you soon. Kindest Regards Andreas House Manager

6/10 – Okay

Claudio

Gut: Sauberkeit und Zustand der Unterkunft
Hervorragende Lage, sauber aber klein & dunkel
Sehr eng und kleine Zimmer - an einer Seite vom Bett direkt an der Wand - Fenster direkt im Innenhof und sehr dunkel. Hervorragende Lage und super Breakfast
Aufenthalt von 2 Nächten im Mai 2019
Antwort von andreas am 15. Mai 2019
Dear Claudio, Thank you for your feedback. Kindest Regards Andreas

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
perfekte Lage, sehr zentral, sehr guter Service, tolles Zimmer, leckeres Frühstück
Aufenthalt von 5 Nächten im November 2018
Antwort von domi am 6. Dez. 2018
Dear Anonymous, Thank you for your review. I am glad to hear that you have enjoyed your stay with us! Kindest Regards, Dominika Ryplova Assistant reception manager

8/10 – Gut

Ptuffy, München

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Sehr zentral gelegenes Hotel in ehem. Bankenviertel und Altstadt von Bristol. Unser Zimmer war relativ gross und sehr komfortabel eingerichtet. Leider hatten weder das Zimmer noch das Schwimmbad im Keller Fenster mit Blick nach aussen. Das Personal am Empfang war sehr zuvorkommend und freundlich.
Aufenthalt von 4 Nächten im November 2018
Antwort von andreas am 17. Nov. 2018
Dear Ptuffy Thank you for your review following tour recent stay. I am glad to hear you enjoyed your stay with us We look forward to welcoming you again soon. Kindest Regards Andreas House Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Lage
Bristol ist eine schöne Stadt zum feiern 🎉 leckeres Bier 🍺
Aufenthalt von 1 Nacht im Juni 2018
Antwort von domi am 8. Juni 2018
Dear Anonymous, Thank you for your review. I am glad to hear that you have enjoyed your stay. Kindest Regards, Dominika Ryplova Assistant Reception Manager

4/10 – Schlecht

Abdulhamid

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Ich habe mehr erwartet
Schönes Gebäude in zentraler Altstadtlage. Die Bilder versprachen einen wunderbaren Aufenthalt. Das superior Doppelzimmer war sehr ansprechend. Um in das Zimmer zu gelangen, müsste man durch das Restaurant, um den Aufzug im hinteren Bereich zu nutzen. Um in den SPA-Bereich und wieder zurück ins Zimmerzu kommen, ist man mit Bademantel genau denselben Weg gegangen. Fühlt sich nicht schön an. Der SPA-Bereich ist im Kellergewölbe, auf kleinsten Raum. Das Schwimmbecken wenige Meter lang und breit. Nichtssagenden. Die Photos vermitteln Größe. Alles andere ist ebenso mickrig. Schon 8 Personen führten zu einer Enge. Da wir darauf Wert gelegt haben, war das ein voller Reinfall und führt zu einer heftigen Abwertung. Das Frühstück war für britische Verhältnisse exzellent. Die Freundlichkeit der Mitarbeiter lobenswert, hervorragend. Insgesamt leider enttäuschend.
Antwort von Andrea am 2. Mai 2018
Dear Abdulhamid, Thank you for your feedback. I am sorry to read that some issues encountered during your stay. I do hope that the Duty Manager was able to address these for you. Kindest Regards Andrea Reception Manager

4/10 – Schlecht

jean , switzerland

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Great hotel location
Hotel have a wonderful location . He is located in the center of Bristol , you can walk almost to every where .., restaurants, Bars, shopping area, shopping malls . The hotel have a very good restaurant . The Jetty. But: Rooms are extremely small, stairs are tiny and only an old staff elevator to take your luggages to the rooms , and going down only to first floor . Then you still have to take the stairs and go all the way down . You have to pass the entire restaurant to go to your room .
Aufenthalt von 3 Nächten im September 2017

10/10 – Hervorragend

Dominik

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Einfach nur Phantastisch
Erst vor 9 Monaten eröffnet, war früher eine Bank was immer irgendwo sichtbar ist, tolle Innenarchitektur, super schöner Wellnesbereich, aber vor allem das freundlichste und hilfsbereiteste Personal, dass ich je in einen Hotel angetroffen habe. Top wie man sich da um die Gäste kümmert!
Aufenthalt von 1 Nacht im August 2017
Dear Dominik, Thank you for your feedback! We hope we can welcome you again at Bristol Harbour Hotel! Kindest regards, Reception Team

8/10 – Gut

Roland

Gut: Sauberkeit und Personal & Service
Freundlicher Service / Kalte Zimmer
Tolle Lage, freundliche Angestellte, gutes Restaurant Badezimmer ohne Heizung / Keine Schallisolierten Fenster
Antwort von General Manager am 21. Dez. 2016
Good evening, Thank you for choosing our hotel. Your feed is very important for us and I hope to see you again soon at our hotel. Best Regards Andrea Reception Supervisor

4/10 – Schlecht

Julie

Mit dem Partner gereist
Not worth the money. Windows looked directly onto another building. Not kept well maintained.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Carol am 9. Mai 2024
Dear Julie,Thank you for your feedback.The Bristol Harbour Hotel is a remarkably elegant 19th-century property with an inspirational façade sits loud and proud in the middle of Bristol’s historic Corn Street.We are sorry you haven't enjoyed your view. Our maintenance team work constantly on improving it's original design and layout.We hope to welcome you back in a near future.Kind regards,

6/10 – Okay

Jodie

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Not as nice as another Harbour hotel where we’ve stayed in the past
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception Team am 24. Apr. 2024
Hello Jodie, We are sorry to hear that your stay was not as enjoyable as previous stays within the Harbour Hotel Group. we do hope that we can make it better if you choose to stay with us again. Many thanks, Reception

6/10 – Okay

Mark, England

Aufenthalt von 1 Nacht im April 2024
Antwort von Carol am 6. Mai 2024
Good afternoon Mark,Thank you for your review.We are glad you had a lovely stay.Kind regards,

6/10 – Okay

Zoe

Aufenthalt von 1 Nacht im März 2024
Antwort von Carol am 11. Apr. 2024
Good evening Zoe,Thank you for your feedback.We hope in the future to get the higher score.See you soon!

8/10 – Gut

Ryan

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Carol am 11. Apr. 2024
Good evening Ryan,Thank you so much for such a positive review!We hope to welcome you back in a near future!

10/10 – Hervorragend

LISA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carol am 11. Apr. 2024
Good evening Lisa,We are amazingly happy with your review!I am super glad that we achieve you expectations.We hope to welcome you back!

10/10 – Hervorragend

Louise

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Beautiful rooms, hotel and spa. Had a very enjoyable stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception Team am 12. März 2024
Good afternoon, thank you so much for this lovely review! I am glad to hear that you enjoyed your stay with us and we hope to see you again in the future.Kind regards,Reception team

10/10 – Hervorragend

Ryan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Carol am 11. Apr. 2024
Good evening Ryan,We very much appreciate our review!Hope to welcome you back soon!Kind regards,

10/10 – Hervorragend

Rhys

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Carol am 11. Apr. 2024
Good evening Rhys,That's a great score you gave us!I will make sure to share it with the team.We hope to see you again soon!Kind regards,

8/10 – Gut

Debra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel in a great location for shopping theatre and restaurants and bars, all within 5/10 minutes walk. Spa facilities were good although with very low ceilings, which felt a bit claustrophobic. Our twin room was lovely, not huge but had everything we needed with very comfortable beds.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Johanna am 5. März 2024
Good afternoon Debra,Thank you very much for your positive review.We are very lucky to be on a central spot in Bristol. With such a unique building as this our cozy Spa is not the biggest but hopefully you found it relaxing.We look forward to seeing you back at the Bristol Harbour Hotel sometime soon.Kind regards,

10/10 – Hervorragend

Bryan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and helpful Staff. Beautiful Hotel and Spa facilities. Restaurant food was superb too.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Johanna am 5. März 2024
Good afternoon Bryan,Thank you for your kind words and we're very happy to hear you enjoyed both the SPA and the food.We look forward to seeing you back at the Bristol Harbour Hotel soon.Kind regards,

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carol am 11. Apr. 2024
Good evening Michael,That is such an amazing review!We will for sure share it with the team!We hope to welcome you back in a near future.Kind regards,

10/10 – Hervorragend

Larry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carol am 11. Apr. 2024
Good evening Larry,We are amazed by you score to us!We hope to welcome you once again!Kind regards,

2/10 – Ungenügend

Rory

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carol am 11. Apr. 2024
Good evening Rory,Our team strive to give our guests the best stay ever.We apologize if something did not go quite right and we hope to welcome you back to make your 100% satisfaction happen!Kind regards,

6/10 – Okay

Alison

Verbesserungswürdig: Sauberkeit und Personal & Service
Nice room. Shame about the shower experience
The shower against the window was unpleasant, especially as the window blind was damp and dirty. We also expected to have the small spa to ourselves since we had to book by the hour. Instead it was very busy. The room itself was awkward to find with no signage to help. Once inside it was nicely decorated and the bed was comfy.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Reception Team am 19. Feb. 2024
Good afternoon Alison,Thank you so much for your feedback! I apologize that your stay wasn't the best, will pass on this feedback to the rest of the team and will try to make any future visits more enjoyable for you :)Kind Regards,Reception team

4/10 – Schlecht

Kirra

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Really disappointed with room we were given it was extremely small it was like an attic room no natural light extremely dark very hot as we couldn’t open the windows felt extremely claustrophobic in the room. Are friends also stayed there room was same price but so much bigger really lovely with a bathroom 3 times the size. Was very disappointed in our room. Spa was really lovely and hotel nice just our room was not good at all.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception Team am 19. Feb. 2024
Good afternoon Kirra,Thank you for the feedback! I apologize that the room was not to your standard and ruined a part of your stay experience. For any future stays we will try to provide you with a better experience. I am glad to hear the rest of your stay at our hotel was enjoyable :)Kind regards,Reception team

8/10 – Gut

George

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carol am 11. Apr. 2024
Good evening George,We are very glad with the high score you have given to us!Thank you so much and we hope to welcome you back soon!Kind regards,

2/10 – Ungenügend

Ian

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Carol am 11. Apr. 2024
Good evening Ian,We are frustrated we did not reach your expectations.Our team strive to give our guests the best experience ever.We hope you give us another chance to make it 100%.Kind regards,

10/10 – Hervorragend

Ryan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel in the heart of Bristol’s Old Town.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception Team am 11. Feb. 2024
Thank you for your review and rating! hope to see you again in the future.Kindest Regards,Reception team

10/10 – Hervorragend

Margaret

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were upgraded which was very nice. Rooms very good but safe deposit box out of reach for someone 5ft2ins otherwise excellent. There were two issues the difficulty accessing the hotel because of pedestrian area. There was no separate bar/lounge to sit and have a drink we had to use part of dining room. Would definitely stay there again. Staff were very good
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reception Team am 11. Feb. 2024
Thank you for taking the time to leave a review! We'll look forward to seeing you again in the future.Kind Regards,Reception team

4/10 – Schlecht

Neil

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Michael

Verbesserungswürdig: Personal & Service
Not as good as before
A few poor elements here. Breakfast never referenced by anyone. If it isn't something the hotel do, that should be mentioned. Could not use pool on arrival - had to book in advance and pay. This wasn't the case on previous stays. Poor to not be able to have a swim. Kettle in room was bust. Beer in one of the bars was poor. Gladly replaced, but the draught was in a bad way. All that said, it was a comfortable room and the hotel is very attractive and very well situated in central Bristol
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 19. Feb. 2024
Good afternoon Michael,Thank you for the feedback! I apologize that your stay wasn't the best. I will pass on this feedback to the rest of the team to ensure that any future visits are to a higher standard. Glad to hear you enjoyed your room, hope to see you again in the near future :)Kind regards,Reception team

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
A bit disappointing
It was ok. A few annoyances, I had paid more for a deluxe room but I wasn’t told it was a disabled access room, I wouldn’t have minded but the chair apparatus in the shower was dirty and rusty. Also there were hairs in the shower and the sink didn’t have a plug and was black and mouldy inside. The bathroom extractor fan didn’t work and the hand cream dispenser was empty, and complementary gin in the room but nowhere to get ice and no tonic! Spa was ok but obviously having problems with the heating as showers and steam room weren’t working and the hot tub wasn’t at temperature - but i still had to pay full price. Also the receptionist insisted on me providing a card for any extras at check in, which was a pain as I didn’t have one with me (I had prepaid) so I had to call my husband to provide his card details, but when I checked out they asked for a card anyway and didn’t even use the one I had provided! The hotel in general was ok but quite dirty especially on the stairs and a bit worn in places. The gold bar was nice though and bed was comfy, but overall not what I would expect for a deluxe room in a four star hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception Team am 20. Feb. 2024
Good afternoon,Thank you for your feedback! I apologize that your stay with us wasn't enjoyable, and thank you for bringing up the concerns about the hotel. I will make sure we pass the feedback on to the rest of the hotel staff in order to work on the issues you presented and provide a much more enjoyable experience for any future visits. I'm glad to hear you enjoyed the gold bar and your room, we hope to see you again in the future where we can provide you with a better experience.Kind regards,Reception team

8/10 – Gut

Carey

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 6. Feb. 2024
Thank you for leaving a review.

8/10 – Gut

JULIE

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very comfortable stay
This is an excellent location.All staff are very friendly.Bed and room were very comfortable and quietconsidering location..A pity that spa is not included on all bookings .
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Reception Team am 6. Feb. 2024
Thank you for taking the time to leave a review. We are glad to hear your stay was comfortable and enjoyable. We hope to see you soon.

4/10 – Schlecht

Sehr

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Carol am 11. Apr. 2024
Good evening Sehr,We deeply apologize if we did not reach you expectations!We wish to have another opportunity to make it super right for you!Kind regards,

8/10 – Gut

Verifizierter Reisender

Nice hotel with clean room. It was a bit of a maze to get to room. Hotel is on quite a busy street for nightlife so it was quite a rowdy walk back! Otherwise a very central location. Be aware that the use of the spa and breakfast are not included in price!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 11. Feb. 2024
Thank you for the review!Kind Regards,Reception team

6/10 – Okay

Urmila

It’s not worth to money.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Carol am 5. März 2024
Good afternoon Urmila,Thank you for sharing your thoughts, I would like to know more about it. Please write me an email on Bristol@harbourhotels.co.ukKind regards,

2/10 – Ungenügend

Rachel

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I was really shocked and disappointed by my stay at this hotel. I had often looked at it and thought how lovely it looked, the room I got certainly was not. The expectation I had based on the photos was a small but functional room with a splash of colour and a window. The reality was a small bland white room that the bed (two singles of differing heights smooshed together) just fits into. There is a tv but i really don't think they make them that small any more, and the robes are small, worn with frayed edges. The bed is situated below a heavily wooden blinded piece of coated glass, you can't see out and air has no danger of getting in! Through the night it doesn't get dark because of the light right outside and it is noisy (from goodness knows what), yet morning comes and you get minimal natural light from the coated windows and thick wooden planks. The drains in the bathroom stink, so you don't have to worry about not getting late check out because you will want to get out as soon as you can. The bathroom itself wouldn't be too bad if it was cleaned, get a bit of mould magic on that grouting! The toiletries are not the white company products pictured on the site but the big reusable bottles of unknown brand caged in, with crusty bits on the output spouts and hairs on the bottles themselves, just vile! As you make your hasty escape in the morning be careful to avoid the room service trays that have been sat on the floor for at least 12 hours. In summary ... not good!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Carol am 23. Jan. 2024
Good morning Rachel,I am very frustrated to see such a low review, thank you very much for your constructive feedback. We will for sure improve the mentioned points and hope to welcome you back in the future.Warmest regards,Reception Manager

8/10 – Gut

Marino

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amenities and location were great. Bed was very comfy too. The room I was in had single glazing and was cold and my room was not serviced on the first day. But, I would stay again.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Reception Team am 20. Feb. 2024
Good afternoon Marino,Thank you so much for your feedback! I'm sorry to hear about your room, we will make sure to improve on that for any future visits. Glad to see that you enjoyed your stay and we hope to welcome you back in the future.Kind regards,Reception team

8/10 – Gut

Rajan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 6. Feb. 2024
Thank you for your review.

2/10 – Ungenügend

Sabitha

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would not recommend - not a good stay
Terrible stay, the heating/aircon system was so loud all night I could barely sleep. Booked the hotel for 3 nights but checked out after the first due to this. Also, the decor is very old and the room small.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Reception Team am 20. Feb. 2024
Good afternoon Sabitha,I'm sorry to hear that you did not have a pleasant stay with us. I appreciate this feedback and thank you for letting us know about the issues we could improve on. We will make sure to reflect on this feedback and hope to provide a better experience for any future visits.Kind regards,Reception team

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 6. Feb. 2024
Thank you for leaving a review.

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great
Good hotel in a good location. The Spa was a massive bonus as was the breakfast. Will stay again
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 6. Feb. 2024
Thank you for taking the time to write a review! We are glad to hear you enjoyed your stay.

10/10 – Hervorragend

Ryan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 6. Feb. 2024
Thank you for this rating!

8/10 – Gut

Paige

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 6. Feb. 2024
Thank you for leaving a review.

6/10 – Okay

Harriet

Mit der Familie gereist
Gut: Ausstattung
On the plus side, great location and comfortable room. On the minus, it was impossible to turn off the heating inside so very hot overnight, and a terrible smell in the corridor outside (this was just one small bit of corridor mostly it smelt ok!). Also we booked through Expedia, where a lot is made of the 'full service spa' but it is less obvious that an additional charge is payable to use it.. yes it is in the small print (I see now) but in the spirit of transparent pricing perhaps this could be made a bit more visible? Otherwise, a good enough stay at the last-minute rate we paid.. but I wouldn't want to pay much more!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reception Team am 20. Feb. 2024
Good afternoon Harriet,Thank you for your feedback! I'm glad to hear you liked your room and enjoyed your stay with us. Thank you for sharing these issues with us, we will make sure to take them into account in order to improve the overall experience for any future visits.Kind regards,Reception team

2/10 – Ungenügend

Andrea

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
If you stay at this hotel you will need to take ear plugs as you will not get any sleep, The bars and restaurants around the hotel are serviced during the night. That means that between the hours of midnight and 6am you will hear beer barrels being collected/delivered, the nerve jarring sound of of glass bottles being tipped into recyling bins, then emptied again when the council turn up to take them away, and constant refuse collections. Apparently due to limited access restrictions on Corn Street and surrounding roads, these deliveries and collections all take place during the night. It is a shame because the hotel is in a prime location for exploring Bristol and the harbour. The hotel itself is aware of the noise issues but there is nothing they can do about it, Other than install triple glazing, which is unlikely, they can only offer their apologies to guests for the noise pollution.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Reception Team am 22. Feb. 2024
Good evening Andrea,Thank you for the feedback! I apologize that your stay with us wasn't as enjoyable due to the noise. If you wish to further address these issues, please feel free to email us to let us know how we can improve for any future stays.Kind regards,Reception team