Dear Pankaj,Thank you for your feedback. We're glad you enjoyed the location and view from your room.We understand your concerns about the parking situation. Limited space and narrow stalls can definitely make parking a mid-sized SUV a challenge. If you consider staying with us again, please reach out to us directly before your arrival. We can provide real-time information on parking availability and potentially offer alternative solutions.Thank you for your valuable feedback. We appreciate your understanding and are committed to improving the overall parking experience for all our guests.Regards, Angela Arias I Guest Services Manager

Dear Neville, Thank you for your feedback about your recent stay at Holiday Inn Brighton. We appreciate you mentioning the convenient location.We are truly sorry to learn about the issues you encountered during your stay. This falls far short of the standards we strive to provide, and we sincerely apologize for the inconvenience and frustration it caused.We will be addressing each of these issues immediately.Thank you for bringing these concerns to our attention. It allows us to identify areas for improvement and ensure a more comfortable stay for future guests.Regards, Angela Arias I Guest Services Manager

Dear Christopher, Thank you for taking the time to leave such a fantastic review! We're absolutely thrilled you enjoyed your stay with us.We're so glad you had a positive experience overall. It motivates us to keep striving for excellence in every aspect of our guest experience.We hope to welcome you back again soon!Regards, Holiday Inn Brighton Team

Dear Mark, Thank you for choosing Holiday Inn and for sharing your feedback. We appreciate you highlighting the fantastic location of our hotel right on the seafront!We sincerely apologize for the inconvenience caused by the inoperable lifts and the smoke smell in your non-smoking room. These issues fall short of the experience we strive to provide.We understand that having only one functioning lift can be frustrating, especially for guests with luggage or mobility limitations. We are prioritizing repairs for the other two lifts and expect them to be operational soon.Thank you for your understanding. We value your feedback and are committed to improving your future experience with us.Sincerely,Angela Arias I Guest Services Manager

Dear Perry, Thank you for taking the time to share your feedback! We're delighted to hear you found your room comfortable and our staff friendly. It's our goal to provide a positive experience for all our guests, so we're happy to hear we achieved that for you.Thank you for choosing our hotel. We hope to welcome you back again soon!Regards, Angela Arias I Guest Services Manager

Dear Michelle, Thank you for taking the time to leave a review of your recent stay at our hotel! We truly appreciate you choosing us.We hope you'll consider coming back to see us again soon! We'd be delighted to welcome you back.Regards, Holiday Inn Brighton Team

Dear Mostafa, Thank you so much for taking the time to leave a review! We're delighted to hear you enjoyed your stay with us.Knowing that we were able to provide a positive experience makes our entire team happy. We strive to create a welcoming and comfortable environment for all our guests, so your feedback is truly appreciated.We would love to welcome you back again soon! Thank you for choosing our hotel. Warmly,Holiday Inn Brighton Team

Dear Keith, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback, and we're glad you enjoyed your experience with us.We hope to welcome you back again soon!Sincerely,Holiday Inn Brighton Team

Dear Briony, Thanks for sharing your thoughts on your recent stay! We truly appreciate you taking the time to write a review. It's great to hear our location was perfect for hitting the beach and exploring the town center. We're especially happy to hear the car park was a plus.I completely understand your frustration with the out-of-order lift. Waiting for the elevator can definitely slow things down, and we sincerely apologize for the inconvenience. We're working diligently to get it repaired as soon as possible. It's fantastic that our staff was able to swing your early check-in too.Thanks again for your feedback. We value your input and hope to welcome you back soon.Regards,Angela Arias I Guest Services Manager

Dear Neil, Thank you for choosing Holiday Inn and for sharing your fantastic feedback. We're thrilled to hear that you enjoyed your stay with us. We pride ourselves on offering exceptional service and value for money, so it's wonderful to know we hit the mark on all fronts!We'd love to welcome you back soon.Sincerely,Angela Arias I Guest Services Manager

Dear Jessie, We are so glad to hear you had a great stay! We hope you were able to relax and enjoy all that Brighton has to offer. Please don't hesitate to reach out if you're ever planning another visit.Warm Regards, Angela Arias I Guest Services Manager

Dear Kiera, We are incredibly sorry to hear about your disappointing experience during your stay, especially considering it was meant to be a special anniversary trip for you and your boyfriend.We sincerely apologize that the room fell short of your expectations and did not provide the comfortable and enjoyable environment you deserved. The issues you described, including the unpleasant smell, dirty windows, noise disturbances, and communication difficulties, are completely understandable and would have detracted significantly from your stay.We sincerely apologize for the misinformation provided by the receptionist regarding room service. It is crucial to ensure accurate information is conveyed to guests, and we will take steps to improve communication across all departments.We address the shortcomings you have highlighted. Your feedback helps us identify areas where we can improve.We understand your decision not to return and deeply regret that your stay with us did not live up to your expectations.Thank you for taking the time to share your experience.Regards, Angela Arias I Guest Services Manager

Dear Ian, Thank you for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!Regards, Holiday Inn Brighton Team

Dear Celina, Thank you for your kind words about your recent stay at our hotel. We're truly sorry to hear your son became unwell, and understand how worrying that must have been for you.We are incredibly grateful for your praise of our staff. It means a lot to know they went the extra mile to assist you and your family during a challenging situation. Their dedication to exceptional service under any circumstance is truly commendable.We are happy to hear you would unhesitatingly stay with us again, and we hope your son recovered quickly. Should you choose to return, please don't hesitate to reach out if there's anything we can do to make your next stay even more comfortable.Thank you again for your feedback. We appreciate you choosing our hotel and wish you and your family all the best.Warm Regards, Angela Arias I Guest Services Manager

Dear Mark, Thank you so much for taking the time to share your positive experience at Holiday Inn Brighton. We hope to welcome you back again soon!

Dear Andrew, Thank you for taking the time to leave a review of your recent stay at our hotel! We truly appreciate you choosing us.We'd be delighted to welcome you back.Regards, Holiday Inn Brighton Team

Dear Ann, Thank you for choosing Holiday Inn and for taking the time to leave such a positive review of your recent stay at our hotel! We are thrilled to hear that you enjoyed your stay with us, particularly the friendliness of our staff.It truly means a lot to our team to hear your positive feedback. We strive to create a warm and welcoming atmosphere for all our guests, and it's always rewarding to know when we succeed.Thank you again for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back again soon!Warm Regards, Angela Arias I Guest Services Manager

Dear Sarah, Thank you for taking the time to leave a review of your recent stay at our hotel. We understand that your stay did not meet all your expectations, and we sincerely apologize for any inconvenience or disappointment you encountered.Your feedback is valuable to us, and we would love the opportunity to welcome you back again in the future and show you the genuine hospitality and positive experience we strive to provide for all our guests.Regards, Angela Arias I Guest Services Manager

Dear Michael, Thank you for choosing Holiday Inn and for sharing your feedback! We appreciate you mentioning the positive aspects - cleanliness, fresh atmosphere, and welcoming attitude towards dogs. We are happy you enjoyed those elements of your stay.We note your feedback on the noise level and bed size. We are always working to improve and will certainly consider your points regarding soundproofing and larger bed options for future accommodations.Thank you again for your review. We hope to welcome you back soon!Sincerely, Angela Arias I Guest Services Manager

Dear Callie, Thank you for taking the time to share your feedback. We are thrilled that you appreciated the convenient location of our hotel. We strive to provide our guests with a central location that allows them to explore the best of Brighton.We hope you had a wonderful stay with us and look forward to welcoming you back soon.Sincerely, Angela Arias I Guest Services Manager

Dear Amanda, Thank you for choosing Holiday Inn during your visit to Brighton. Thank you for the great review! We're glad our location lived up to expectations. We strive to deliver exactly what it says on the tin, and your feedback confirms we're hitting the mark. We hope to see you back soon!Warm Regards, Angela Arias I Guest Services Manager

Dear Matthew, Thank you for taking the time to share your positive experience with us. We hope you'll choose to stay with us again soon. Warm Regards, Angela Arias I Guest Services Manager

Dear Stephanie, Thank you for choosing Holiday Inn Brighton for your recent stay! We're thrilled you enjoyed a comfortable night's sleep and overall, had a lovely experience. Your feedback is invaluable to us and we appreciate your understanding regarding the two single beds instead of the king-size you booked. We strive to fulfill all guest requests, and we apologize for this oversight. We'll be reviewing our booking and room assignment procedures to prevent similar misunderstandings in the future.We sincerely apologize that the tea tray lacked enough sugar, and we'll definitely address this with our housekeeping team.We hope you'll consider us for your next stay in Brighton, and we promise to continue working towards providing you with a truly flawless experience.Warm Regards, Angela Arias I Guest Services Manager

Dear Steve, Thank you for choosing Holiday Inn and for sharing your recent stay at Holiday Inn Brighton. We're so pleased to hear that our staff's helpfulness and the hotel's excellent location played a positive role in your experience. We appreciate your understanding that our rooms vary in decor, and some may feel a bit dated. We are committed to ongoing refurbishment, and your feedback helps us prioritize which areas need attention. We're glad you found the bed comfortable and the room well-maintained, and we'll take your note about the air conditioning into consideration. We're delighted to know you enjoyed the breakfast spread, especially when arriving early. We strive to offer a satisfying selection for all dietary needs. We are absolutely thrilled that you found our on-site parking a valuable asset in Brighton! Parking can be a challenge in such a vibrant city, so we offer this amenity with pride.Thank you for your honest feedback, we hope to welcome you back soon.Warm Regards, Angela Arias I Guest Services Manager

Dear Caroline, Thank you for choosing Holiday Inn and for taking the time to share your feedback about your recent stay at Holiday Inn Brighton. We sincerely apologize that your experience fell short of your expectations and our usual standards. We're incredibly sorry to see the state of your room in the photos and understand your disappointment.While we acknowledge it doesn't excuse your recent experience, we want to assure you that we are listening and making significant changes to improve the quality of our services and facilities. We hope you will consider giving us another chance in the future to show you the positive changes we are implementing to improve the condition of our rooms and provide a much better experience for all our guests.In the meantime, if you have any further questions or concerns, please do not hesitate to contact us directly. We are here to listen and address your feedback.Warm Regards, Angela Arias I Guest Services Manager

Dear Janet, Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Brighton. We are truly sorry to hear that your experience fell so short of your expectations and for the numerous issues you encountered from the check-in delay to the breakfast issues and car park problems. We're taking your feedback to heart and actively addressing each issue you raised to ensure future guests have a smooth, enjoyable stay.Thank you for choosing Holiday Inn, we value your feedback and hope that you will consider staying with us again in the future.Warm Regards, Angela Arias l Guest Services Manager

Dear Ruwini, Thank you for your review! We're thrilled you enjoyed your stay with us, even though you didn't share specific details. We take pride in creating comfortable and memorable experiences, and your kind review is truly appreciated. Regards, Angela Arias l Guest Services Manager

Dear Guest, Thank you for taking the time to review your recent experience at Holiday Inn Brighton. We look forward to welcoming you again in the future. Warm Regards, Angela Arias l Guest Services Manager

Dear Siu Ting, Thank you for choosing Holiday Inn. We appreciate you taking the time to review your recent stay at Holiday Inn Brighton. We hope that you will give us another opportunity to provide you with an improved stay. Please let us know if there is anything else we can do to make your future visit more comfortable. Warm regards,Angela Arias l Guest Services Manager

Dear Debra, Thank you for choosing Holiday Inn during your visit to Brighton. We appreciate your review and I apologize for the shortcomings of maintenance and cleanliness in your room. We pride ourselves on providing our guests with a clean, comfortable, and welcoming environment, and we are deeply disappointed that we failed to meet this standard on this occasion. We are taking immediate action to address the issues you raised, and we are committed to ensuring that this does not happen again. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Angela Arias l Guest Services Manager Holiday Inn Brighton.

Dear John, Thank you for choosing Holiday Inn and for taking the time to leave us a 5-star review! We look forward to welcoming you again.

Dear Chris, Thank you for choosing Holiday Inn. We really appreciate you taking the time to share your rating with us. If you’re ever in the area we’d love to welcome you again!

Dear Joanne, Thank you for choosing Holiday Inn and for taking the time to tell us about your experience at our Holiday Inn Brighton. We truly appreciate your fantastic feedback! It's delightful to hear that you had such a positive experience. If you’re ever in the area we’d love to welcome you again! We wish you a happy holiday season!Regards,Angela Arias l Guest Services Team Holiday Inn Brighton.