Ulricke, Thank you for the outstanding review of your recent stay at our hotel.. I will be sure to share your kind comments with the staff, as they love receiving feedback. We cannot wait to have you back as our guests and continue to "wow" you.Sincerely,Lisa H

Thank you for the review.

Bernd,Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Lisa H.

Thank you for taking time to review our property. We look forward to welcoming you back should you need accommodations in the future! Respectfully, Lisa H.

Thank you for sharing your experience. We look forward to providing you with perfect ten service again in the near future. Sincerely, Lisa H.

Cirilo, Thank you for taking the time to write your review. Your kind words about the cleanliness and tranquility are wonderful to hear, thank you! We do hope that our friendly staff will give you a great reason to come back again to enjoy another wonderful stay. Hoping to see you again.Sincerely, Lisa H.

Swasnand, We appreciate you taking the time to share this review with us and fellow travelers. We are delighted to hear that you enjoyed our great location and price. We hope to welcome you back again soon. Respectfully, Lisa H.

Jessica, We appreciate you taking the time to share your experience. I am incredibly sorry to hear that your experience was short of stellar. I can assure you I am sharing this with my team immediately as we have a process in place to avoid situations such as these from happening.Thank you again for your feedback.Sincerely, Lisa H

Niakale, We appreciate you taking the time to share your experience. I am incredibly sorry to hear that you were disappointed with your booking. I will reach out to the agency to see if their is a better way to communicate that rooms with 2 queen beds do not offer any additional beds. Thank you again for your feedback. Sincerely, Lisa H

Mya, Thank you for letting us know that our staff was amazing. We are sorry to hear that you thought we had a pool. If you could let me know where you saw this as we don't have a pool nor do we advertise. It would greatly appreciated as we would hate for anyone else to be disappointed. Sincerely, Lisa H.

Thank you for the review.

thank you for the review.

Tim, We appreciate you taking the time to share your experience. We’re delighted to know that we were ready for you to quickly get into your room. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests deserve. We hope your next stay is just around the corner.Sincerely, Lisa H.

Thank you for the review.

Thank you for taking the time to post a review of your stay with us. We hope to see you again on your next trip to the city.

Renuka, Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.Sincerely, Lisa H

Please accept my apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We thank you for your comments and hope to have another opportunity to welcome you back soon. Sincerely,Lisa H.