Lobby

Bewertungen von Element Lexington

3 out of 5
Element Lexington
727 Marrett Road - B, Lexington, MA

Bewertungen

8,6

Hervorragend

545 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
268 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
101 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
49 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Corina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zum 2. mal hier. Der Standort ausserhalb von Boston ist für uns gut. Preis-Leistung stimmt grundsätzlich; die Eineichtung der Zimmer hat seit unserem 1. Besuch etwas gelitten.
Aufenthalt von 2 Nächten im August 2018

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Unser Zimmer war abgewöhnt.
Zimmer revovierungsbedürftig. Von Expedia kein Hinweis bei der Buchung, dass Revovierungen derzeit stattfinden. Nicht fair! Preis-Leistung derzeit nicht gegeben. Arthur Thompson

8/10 – Gut

Yvonne

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Hotel mit europäischen und ökologischem Touch
Das Hotel ist ganz nett. Sehr stylisch, europäischer Touch. Versucht sich, ökologisch zu geben und für amerikanische Verhältnisse ist es das auch. So gibt es z. B. In den Zimmern Porzellangeschirr und richtige Gläser. Allerdings lässt der Umweltschutz beim Frühstück wieder nach, da gibt es Papierteller und Plastikbesteck, wie in amerikanischen Motels sonst auch üblich. Ansonsten war das Frühstück aber sehr gut, große Auswahl, sogar frisch zubereitete Frühstückssandwiches. Indoorpool ok, größer und ansprechender Fitnessraum. Wenn man selbst kochen will, ist das Hotel ideal, da gut ausgestattete Küchenzeile mit Geschirr, Töpfen, Besteck, großer Kühlschrank mit Eisfach. Sonst ist in der Gegend außer Natur nicht viel los. Relativ wei entfernt von Boston. Lobby ganz nett mit PC und Drucker (kostenlos).

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best hotel i have been on my trip!
The best hotel I have been on my tripp so far. Was clean, had everything we needed, especially it had BBQ grills!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr angenehmer Aufenthalt
Sehr sauber sehr freundlich sehr zu empfehlen Wir werden dieses Hotel wahrscheinlich im Sommer wieder buchen Die Zimmer sind sehr groß und haben alles was man braucht

10/10 – Hervorragend

Houda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Walter

Gut: Personal & Service
Convenient
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your feedback! We're glad to hear that you found our location convenient. We strive to provide a convenient and comfortable experience for all our guests. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 – Hervorragend

Martina, S. Woodstock

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great value and loved the dog-friendly aspect. Thank you!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Deidre am 19. Mai 2024
We're thrilled to hear that you found great value in your stay and appreciated our dog-friendly accommodations! Providing a welcoming experience for all guests, including furry ones, is important to us. Thank you for choosing us, and we look forward to hosting you and your furry friend again soon!

8/10 – Gut

Kathleen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The one thing that was truly awful was that upon our arrival the entire second floor reeked of curry. It was really gross, and seeped into our room too. Other than that, our stay was good. The complimentary breakfast was pretty good - warm eggs, sausage, pastries, juice, etc. No decaf coffee, and when we asked we were told the decaf was in our room. Seems short sighted to not offer that with breakfast too.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your feedback, and we're glad to hear that overall you had a good stay and enjoyed our complimentary breakfast offerings. We're sorry to hear about the odor issue you experienced upon arrival; please accept our apologies for any discomfort this caused. We'll address this matter promptly to ensure it doesn't happen again.Regarding the decaf coffee, we understand your disappointment and appreciate your understanding of our previous decision. We did previously offer decaf coffee with breakfast, but due to concerns about food waste, we made the decision to pause this offering. However, your feedback is valuable to us, and we'll reevaluate the demand for decaf coffee with breakfast to see if we can reintroduce it in a sustainable manner.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.

4/10 – Schlecht

Paddy

Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your rating. We're sorry to hear that your experience fell short of your expectations. If there are any specific concerns or issues you encountered during your stay that you'd like to share with us, please feel free to do so. Your feedback is important to us as we strive to improve our services and provide better experiences for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay.

10/10 – Hervorragend

XIAOJUAN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. If there's anything specific you enjoyed about your stay or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future!

10/10 – Hervorragend

SUMAN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of parking, clean and employees are friendly.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Deidre am 19. Mai 2024
We're delighted to hear that you enjoyed our ample parking, clean facilities, and friendly staff! Providing a positive experience for our guests is our top priority, and we're glad we could meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Hervorragend

Emani

Gut: Sauberkeit und Personal & Service
Customer Service was outstanding!
Aufenthalt von 3 Nächten im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your kind words! We're thrilled to hear that you received outstanding customer service during your stay. Providing exceptional service is our top priority, and we're delighted that our team exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic experience in the future!

6/10 – Okay

chris

Aufenthalt von 2 Nächten im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. We're committed to providing a great stay for all our guests, and we'd appreciate any specific feedback you have on how we can improve. Please feel free to reach out to us with any concerns or suggestions. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 – Hervorragend

Elaine

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience with us. If there's anything specific you enjoyed about your stay or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Hervorragend

Jade

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were incredibly kind, check outs at 12 which is awesome and pool was great! Beautiful hotel will definitely be back
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our staff incredibly kind, enjoyed our convenient check-out time, and had a great time at the pool. We're delighted that you found our hotel beautiful and that you're planning to return. We can't wait to welcome you back for another fantastic stay!

10/10 – Hervorragend

Isaac

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Deidre am 19. Mai 2024
Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience with us. If there's anything specific you enjoyed about your stay or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future!

8/10 – Gut

Julia

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Not much selection on breakfast, but we had kitchenette which I liked so we got our own food. Would like to see hard-boiled eggs & more fruit & yogurt. Pool often out of service when we stay there.
Aufenthalt von 3 Nächten im März 2024
Antwort von Deidre am 19. Mai 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the kitchenette in your room, allowing you to prepare your own food. We apologize for the limited breakfast selection and will take your suggestions for hard-boiled eggs, more fruit, and yogurt into consideration as we strive to improve our offerings. Additionally, we're sorry to hear about the inconvenience of the pool being out of service during your stay. We'll address this issue with our maintenance team to ensure it's resolved promptly. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience on your next visit.

8/10 – Gut

Angela

Aufenthalt von 3 Nächten im März 2024
Antwort von Deidre am 19. Mai 2024
Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you had a positive experience overall. If there are any areas where we can improve and earn that extra star on your next visit, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future!

6/10 – Okay

Bryan

Gut: Sauberkeit und Personal & Service
Nice place in a good location for me. Very good breakfast - yogurt with granola and fresh fruit, plus sausage and eggs, muffins and pastry. Poor maintenance in room - torn shade on window; dirts above the sink in bathroom. Fairly nice otherwise.
Aufenthalt von 3 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback. We're glad to hear that you found our location convenient and enjoyed the breakfast options. However, we apologize for the maintenance issues you encountered in your room, including the torn shade and dirt above the sink. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an improved stay.

10/10 – Hervorragend

Jun, Rego Park

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big room size
Aufenthalt von 4 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
We're delighted to hear that you found our room size to your liking! Providing spacious accommodations is important to us, and we're glad that it contributed positively to your stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 – Ungenügend

Mariana

Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 19. Mai 2024
We're deeply sorry to hear that your experience fell short of your expectations. Your satisfaction is our top priority, and we apologize for any shortcomings you encountered during your stay. If you're willing to share more details about your experience or any specific issues you encountered, we would greatly appreciate the opportunity to address them and make things right. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for all our guests. We hope to have the chance to welcome you back in the future and exceed your expectations.

8/10 – Gut

Lora, Greenfield

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms are spacious
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
We're delighted to hear that you found our rooms spacious! Providing comfortable and spacious accommodations is a priority for us, and we're glad it met your expectations. If there's anything else you enjoyed about your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

8/10 – Gut

Tricia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your rating! If there's anything specific you think we could improve upon to earn a higher rating next time, please feel free to share your feedback with us. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back again soon!

8/10 – Gut

Lilach

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
It's getting a little old. Probably about time to do some renovations. The tables at the dinning area need to be replaced, the furniture in the rooms needs to be replaced, or at least re-painted. The shower head was not very good. the tiles in the bathroom a little broken...
Aufenthalt von 3 Nächten im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for sharing your feedback with us. We appreciate your comments about the condition of the property and apologize for any inconvenience you experienced. We take your concerns seriously and will address them with our maintenance and renovation teams to ensure that our facilities meet the high standards expected by our guests. Your input helps us to continually improve, and we hope to have the opportunity to provide you with an enhanced experience in the future. If there's anything else you'd like to share or if you have any specific suggestions for improvement, please feel free to let us know. We value your input.

10/10 – Hervorragend

Leighton

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the convenience
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
We're glad to hear that you found our hotel convenient! Providing a convenient experience for our guests is always a top priority for us. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back again soon!

8/10 – Gut

Diego

Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Deidre am 3. Apr. 2024
Thank you for your feedback! If there's anything specific you liked about your stay or anything we can do to make your experience even better next time, please feel free to share. We're here to ensure you have a great stay with us.

10/10 – Hervorragend

Barbara

Gut: Sauberkeit und Personal & Service
The bed and pillows were very comfortable, but I was surprised that the bed did not have a proper mattress protecter
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for your feedback! We're delighted to hear that you found our bed and pillows to be very comfortable. Your comfort is important to us, and we're glad we could provide a restful night's sleep. We appreciate your observation regarding the mattress protector and will ensure that this is addressed accordingly. Thank you for bringing this to our attention, and we look forward to welcoming you back for another comfortable stay in the future!

8/10 – Gut

Kaitlin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Pros-Breakfast was delicious. The room was clean. Cons-everyone you turned the TV off, it automatically turned back on by itself. No ice to be found anywhere.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our delicious breakfast and found your room to be clean. However, we apologize for the inconvenience caused by the TV automatically turning back on and the lack of available ice. Your comments are valuable to us, and we will address these issues with our team to ensure they are resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 – Okay

Carol

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. If there are any specific areas where you feel we could improve to enhance your experience, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a better stay in the future.

10/10 – Hervorragend

junia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a very pleasant stay at this hotel. comfortable bed, nice space, parking near the entrance. I loved visiting this place!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Deidre am 19. Feb. 2024
We're thrilled to hear that you had a very pleasant stay at our hotel! It's fantastic to know that you found the bed comfortable, enjoyed the spaciousness of the room, and appreciated the convenience of parking near the entrance. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit soon!

8/10 – Gut

Terri

Gut: Ausstattung
Location…area quiet and felt safe.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Deidre am 19. Feb. 2024
We're glad to hear that you found our location to be in a quiet and safe area. Ensuring our guests feel secure and comfortable during their stay is one of our top priorities. Thank you for choosing to stay with us, and we hope to welcome you back for another peaceful visit in the future!

10/10 – Hervorragend

Kate

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
excellent
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for your feedback! We're delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and accommodations is our goal, and we're thrilled that we met your expectations. We look forward to the opportunity to welcome you back for another excellent stay in the future!

6/10 – Okay

Jin

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Deidre am 19. Feb. 2024
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. If there are any specific areas where you feel we could improve to enhance your experience, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a better stay in the future.

8/10 – Gut

Stephanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the natural setting. I love the warm pool.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sabrina am 16. Jan. 2024
Thank you for your positive feedback! We're glad to hear that you love the natural setting and the warm pool. Your satisfaction is important to us, and we appreciate your rating.If there's anything specific you enjoyed about your stay or any suggestions you'd like to share, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 – Hervorragend

Davide

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A nice hotel close to the highway and 5 min distance from Minute Man Natual and Historic Park.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Sabrina am 10. Jan. 2024
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our hotel nice and conveniently located near the highway and Minute Man National Historical Park. If there's anything specific you enjoyed about your stay or any suggestions you'd like to share, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Best regards

6/10 – Okay

Ysabel

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sabrina am 10. Jan. 2024
Thank you for sharing your rating. We appreciate your feedback, and if there are specific aspects or areas where you feel improvement is needed, please let us know. Your input is valuable, and we strive to provide the best possible experience for our guests. If there's anything you'd like to discuss or if there are ways we can enhance your experience, please feel free to share your thoughts.Best regards

10/10 – Hervorragend

jalissa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sabrina am 10. Jan. 2024
Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved or any suggestions you'd like to share, feel free to let us know. We look forward to the opportunity to welcome you back for another outstanding stay.Best regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great
Very comfortable bed. Great to have a mini-kitchen. It takes about 45-50 minutes to go downtown Boston (12 minutes by car to the parking (3 $) and after, 35 minutes by Metro).
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sabrina am 10. Jan. 2024
Thank you for sharing your positive experience! We're glad to hear that you found the bed very comfortable and appreciated the convenience of having a mini-kitchen. Your insight about the travel time to downtown Boston is helpful for future guests.If there's anything specific you enjoyed about your stay or any suggestions you'd like to share, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back for another comfortable stay.Best regards

2/10 – Ungenügend

Christine

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Sabrina am 10. Jan. 2024
I'm sorry to hear that your experience at the hotel did not meet your expectations. If there are specific details or concerns you'd like to share about your stay, please feel free to provide more information. Your feedback is valuable, and it can help address issues and improve the overall guest experience. If there's anything the hotel can do to address your concerns or if you have suggestions for improvement, you may consider sharing them directly with the hotel management.Best regards

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was nicely laid out -- with full size fridge, dishwasher, stove, and microwave -- none of which we needed, but thought they were a nice addition. The workout room is excellent and the pool very nice. We really liked the lady who was in charge of the breakfasts each morning, though she said she normally works at Aloft and was filling in for the person on holiday. She was super friendly, helpful, and full of energy. The front desk people were nice, though not out of their way friendly. On the whole we loved our 6 night stay there and would do it again. Thank you very much!
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Sabrina am 6. Jan. 2024
Dear Mary,Thank you for sharing such a delightful review of your recent 6-night stay with us! We are thrilled to hear that you enjoyed the amenities in your room, including the full-size fridge, dishwasher, stove, and microwave. It's wonderful to know that these additions, while not needed, were appreciated.We're also pleased that you had positive experiences with our workout room and the pool. Your kind words about the lady in charge of breakfasts brightened our day! We're grateful for your recognition of her friendly, helpful, and energetic service.Our front desk team appreciates your feedback, and we'll certainly share your comments with them to ensure that we continue to provide exceptional service.It was our pleasure to host you, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way.All the best

6/10 – Okay

Andrianatrehina

Gut: Personal & Service
The commune area smells bad… smell dog. We don’t take the breakfast even it was included.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sabrina am 6. Jan. 2024
Dear Andrianatrehina,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We take all guest comments seriously, and your input helps us make improvements.Regarding the odor in the commune area, we are actively addressing this concern to ensure a more pleasant atmosphere for our guests. Our team is working to identify and rectify the issue promptly.We also regret to hear that you chose not to take advantage of the included breakfast. We understand the importance of providing a positive dining experience, and we will review our offerings to ensure they meet the expectations of all our guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards

10/10 – Hervorragend

Dan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sabrina am 6. Jan. 2024
Dear Dan,Thank you for the fantastic 5/5 rating! We're delighted to know that your experience with us met or exceeded your expectations. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more.We appreciate your support and hope to have the pleasure of welcoming you back for another 5-star stay in the future!Best regards

10/10 – Hervorragend

Kristen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Deidre am 19. Feb. 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay soon!

8/10 – Gut

Tracey

Gut: Zustand der Unterkunft
They need to fill the hand sanitizers and clean the rooms after use. Could also use some cosmetics that folks often forget -- toothbrush, hair brush, etc -- at the desk for purchase. But a good place to say. I stay there often. Not as immaculate as it used to be, but still clean.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Deidre am 19. Feb. 2024
Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a returning guest and are pleased to hear that you continue to find our hotel to be a good place to stay. We apologize for any inconvenience caused by the hand sanitizer availability and room cleanliness issues you experienced. Your comments are important to us, and we will address them with our team to ensure improvements are made. Additionally, we will consider your suggestion regarding offering commonly forgotten toiletries for purchase at the front desk. Thank you for your valuable input, and we look forward to welcoming you back for another stay soon.

8/10 – Gut

Jeffrey

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The feel of the place is nice and relaxing. Having a pool and free breakfast/parking is a big plus as is how easy it is to get to. The area is pretty quiet, but there was a fair amount of noise coming from the room upstairs this time. My first stay was far quieter. Almost like someone doing maintenance or moving. There are small examples of wear and tear in the bathroom including a leaky hot water valve in the sink, but overall, the room seems in good shape. Having breakfast until 11:00 AM would be nice. Overall, this is my new favorite place to stay when visiting the Boston area.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sabrina Jannetti am 30. Dez. 2023
Thank you for taking the time to share your detailed feedback about your recent stay. We're thrilled to hear that you find the feel of the place nice and relaxing, and we appreciate your positive comments about our amenities such as the pool, free breakfast, and parking.We apologize for any noise disturbances from the room upstairs and the wear and tear you noticed in the bathroom. Your observations are important to us, and we will address these issues promptly to ensure a more enjoyable stay for our guests in the future.We're delighted to be your new favorite place to stay when visiting the Boston area. Your suggestion about extending breakfast hours until 11:00 AM is noted, and we'll consider ways to enhance our services based on your feedback.If there's anything specific you enjoyed or any additional suggestions you'd like to share, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back for another fantastic stay.

2/10 – Ungenügend

Zach

Mit der Familie gereist
Gut: Personal & Service
Noisy and disruptive guests upstairs that we complained about multiple times until 1:30am. We had two rooms on the second floor and wish we could’ve left the property, it was really that bad. Spoke with other guests who had similar complaints on other floors. Terrible experience.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sabrina Jannetti am 30. Dez. 2023
I am sincerely sorry to hear about the disruptive experience you had during your recent stay with us. Your comfort is of utmost importance, and it's disheartening to learn that noisy guests disrupted your stay until the early hours.I apologize for any inconvenience you experienced, and I want you to know that we take your feedback seriously. We are actively investigating the situation to prevent such occurrences in the future. Your experience does not reflect the level of service we aim to provide, and I understand how frustrating this must have been for you and your family.If there's an opportunity for us to make amends, please feel free to contact us directly. We value your feedback, and we hope to have the chance to regain your trust in the future.Thank you for bringing this matter to our attention, and I sincerely apologize for the disappointment you experienced during your stay.

6/10 – Okay

Meaghan

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sabrina am 16. Jan. 2024
Thank you for sharing your rating. We appreciate your feedback. If there are specific aspects or areas where you feel improvement is needed, please let us know. Your input is valuable, and we strive to provide the best possible experience for our guests. If there's anything you'd like to discuss or if there are ways we can enhance your experience, please feel free to share your thoughts.

10/10 – Hervorragend

Lillian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sabrina Jannetti am 30. Dez. 2023
Thank you for the perfect score! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved or any suggestions you'd like to share, feel free to let us know. We look forward to the opportunity to welcome you back for another outstanding stay.

10/10 – Hervorragend

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Deidre am 19. Feb. 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay soon!