Cher Waltraud,Toute l'équipe et moi-même tenons à vous remercier d'avoir pris le temps d'écrire un commentaire suite à votre séjour Bordelais,A très bientôt,Bien cordialement,

Dear Sigrid Hannelore,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville.Really sorry to read that the temperature in the room did not meet your expectations. You can manage the air in he room so do not hesitate to contant reception, available 24h/24 in order to explain you,Best regards

Cher client, Un grand merci pour votre retour à la suite de votre séjour au Mercure Bordeaux Centre Ville. Toute l'équipe et moi-même sommes ravis de constater que votre séjour a répondu à vos attentes, Au plaisir de vous recevoir très vite,

Dear guest, Thank you so much for taking the time out to share your experience. I am pleased that you enjoyed our location. We hope to accommodate you again soon the next time you visit Bordeaux. We wish you a wonderful day.

Dear, We very much appreciate your feedback regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. We remain at your entire disposal, and thank you again, Sincerely

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Madam or Sir, Thank you for taking the time to write us after your stay. We are sorry to read that your stay did not met all your expectations, please allow us to address our sincerest apologises. Please rest assured we will share your comments with the services concernend to try to improve it. We hope we will have the opportunity to better serve you in the future, Best regards,

Dear Guest, We would like to thank you for taking the time to write a comment after your stay at Mercure Bordeaux Centre and we are really pleased to read that you enjoyed the location of the hotel for your visits. Regarding the staff, we are really sorry to read this feedback as we take a special attention to this point. Do not hesitate to talk about this directly with us during your stay in order to better serve you. We really hope to have the opportunity to welcome you later in order to propose you a stay that should entirely meet your expectations. Best regards

Dear Olaf, Thank you for taking the time to post a review further your recent stay in our hotel. We are glad to read that you enjoyed the location of the hotel near the city centre. Also, we would like to apologize regarding the room, which was not what you expected. Please be reassured that we will take the appropriate measures to fix it; our hotel will be renovated very soon. We hope we will have the opportunity to better serve you in the future, Best regards,

Dear Guest, I would like to thank you for taking time to write a comment after your stay. I am really pleased to read that you globally ensoyed your stay at Bordeaux and I really hope to have the opportunity to welcome you once again, Best regards,

Dear Tina, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

Sehr geehrter Herr Cavailhes / Sehr geehrte Frau , wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Hôtel Mercure Bordeaux Centre die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely,

merci pour votre retour à la suite de votre séjour. Au plaisir de vous recevoir prochainement

Thank you so much for your feedback it's a pleasure for us to give you the best check in and check out . We hope to see you next time.

Dear Leslie,Thank you for taking the time to share your experience following your stay with us.Meanwhile, I can see that you stay didn't meet your expectations and I would like to present you my apologise for that.I was sincerely sorry to learn that your experience was disappointing and I am even more surprised that the points you highlight do not correspond to the quality of service that we hold dear to offer to our customers.The satisfaction of our customers is our priority, so you can be assured that we attach the greatest importance to your comments in order to improve ourselves.We remain, myself and the entire hotel team at your disposal and will be honored to be able to welcome you again in order to provide you with a Mercure experience that meets your expectations.Regards,

Thank you so much for your feedback it's a pleasure for us to give you the best check in. We hope to see you next time.

Je vous remercie pour votre retour à la suite de votre séjour, au plaisir de vous recevoir prochainement

Merci pour votre retour très positif à la suite de votre séjour

Merci pour votre retour très satisfaisant, je suis ravie de voir que votre séjour s'est bien passé. Au plaisir de vous recevoir prochainement.

Dear Alexander,Thank you very much for your comment following your stay with us.Your feedback are very important to us in order to get better day after day.I can see that our way to welcome you was not successfull as we expected.In fact, the purpose is to bring more proximities between you and us.We take in account your impression about it so thank you very much.We're looking forward to welcome you soon to provide you a warm and professional check in.Best Regards,

Je vous remercie Rania pour votre retour à la suite de votre séjour au Mercure Bordeaux Centre, je suis ravie de voir que celui ci s'est déroulé comme vous le souhaitiez et nous serions ravis de vous accueillir de nouveau prochainement