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Bewertungen von Ameristar Casino Resort Spa Black Hawk

4 out of 5
Ameristar Casino Resort Spa Black Hawk
111 Richman St, Black Hawk, CO

Bewertungen

8,2

Sehr gut

980 von insgesamt 1869 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
412 von insgesamt 1869 Gästebewertungen haben eine Bewertung von 8 - Gut" "
223 von insgesamt 1869 Gästebewertungen haben eine Bewertung von 6 - Okay" "
142 von insgesamt 1869 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
112 von insgesamt 1869 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,2/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Pierre

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2022
Antwort von Ameristar am 24. Aug. 2022
Thank you for taking the time to share your feedback regarding your recent experience at Ameristar Black Hawk . Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate the choice you make to visit Ameristar Black Hawk and look forward to the opportunity to serve you in the near future.

8/10 – Gut

Isabell

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2022

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Tiffany

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
It's a casino. Always over priced. The bathrooms are nice and we love the roof top pool
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 13. Mai 2024
Thank you for your feedback

10/10 – Hervorragend

Ronda

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Please get your elevators fixed/optimized. Waiting 10 - 15 mins when you have 5 of them is a little ridiculous.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 12. Mai 2024
Sorry for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfort
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
Thank you for staying with us.

6/10 – Okay

Ellen

Mit der Familie gereist
Gut: Ausstattung
This was not my first visit to Amritsar. This time I found several things that made my visit very uncomfortable. The pillows in the room smelled like old sweat. I was glad I brought my own pillow. There were only a few elevators working which resulted in a lot of waiting. There was no hot water in the shower/sinks. One bright light was the excellent food and service at the Fireside restaurant.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Gut

Ryan

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 12. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Kyle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For the weekday nightly price it’s an excellent deal. Nice and quiet, spacious room and bathroom with separate shower and tub
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Marjorie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooftop hot tub (outdoor and indoor) and pool are fantastic. Staff was helpful and friendly. The facility is very clean and well maintained. Our stay was fun, and we plan to visit again soon!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Kelton

Mit der Familie gereist
No thanks
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Jesse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
Thank you for staying with us.

6/10 – Okay

shirley

Mit der Familie gereist
Pool water was yellow, hot spa pool was not to hot and full of foam, understaffed, underwhelming, dated property that shouts out parent company don’t care. Lotta bummy types hanging around outside patios, especially in the morning, I don’t think I’ll be back.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

Lorraine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Tabitha

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 8. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Charlene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a good night, everything was great!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 7. Mai 2024
Thank you for staying with us.

8/10 – Gut

OMAR

Got a smoke free room but it still smelled like cigarettes bathroom wasn’t too clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 7. Mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 – Ungenügend

Robert, Albuquerque

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 4. Mai 2024
Please, let us know how we can improve on our services.

10/10 – Hervorragend

Connie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The valet and bell services were great. It was nice to have the help with our luggage. All the staff we dealt with were very nice & willing to help. We dined at the Fireside Grill inside the hotel & the food was wonderful. I definitely would stay here again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 30. Apr. 2024
Thank you for staying with us.

6/10 – Okay

Mark

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Only 2 (sometimes 3) elevators worked out of 6, waited almost 5 minutes every single time because there was so much people traffic on the weekend. Other than that everything else was fine. Very nice room with vaulted ceilings, fridge and comfortable beds
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Gut

Kealii

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel was amazing. Staff was friendly and helpful. We have never been to Blackhawk before and we were amazed about this little gem in the mountains. The buffet really was not good. Being our first time to the hotel we were told that it would be comped but it was not. Definitely not worth the $115 for 2 it costed. Kind of disappointing. The tables and slots treated us well. The dealers were really cool and friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Thank you for the feedback

10/10 – Hervorragend

Lorraine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Thank you for the feedback

10/10 – Hervorragend

Danene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
See review
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 25. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Doris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and comfortable. Employees were very nice and friendly!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 24. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Arysa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this hotel! The view from the top floor is amazing. Clean, quiet room. Casino was great, as well!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 23. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pool
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 23. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Sylvia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was amazing I would of given the staff a 5 Star but the housekeeper who came to door to check on if we left was rude and seemed in a hurry to get us out
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 21. Apr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

Ty, Castle Rock

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 22. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Raquel

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

4/10 – Schlecht

Michael

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 9. Mai 2024
Thank you for your feedback

10/10 – Hervorragend

jacinta

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our room. Spacious, the bathroom is bigger n better than any i have stayed in, n i stay at the Marriott n Hilton hotels a lot. Bed is comfortable too.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 19. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We came here for my son’s 21st birthday. Everyone had a great time!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 18. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Alicia, Monte Vista

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love the pool n hot tubs just wish my daughter would of been able to enjoy longer the 9pm for under 21
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 18. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Kelly

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 16. Apr. 2024
Thank you for staying with us.

4/10 – Schlecht

Billy

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
First off the room was very nice but that is where the good ends and the bad starts. Most irritating was the Timberline grill. The staff are rude, we were sat next to the buffet, cramped area. They want you to pay $80 for a steak ala cart. No way. Also the hotels policies are not conducive to actively gamble at the facility. No wait staff, limits on cocktails. Overall we will not return with a stay away recommendation
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 14. Apr. 2024
We do apologize for the inconvenience.

10/10 – Hervorragend

Edward

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice experience all around. Very good food options, slot machines were hitting both day and night.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 14. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Leticia

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 15. Apr. 2024
Please, let us know how we can improve on our services.Thank you for staying with us.

2/10 – Ungenügend

Tabitha

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front check in staff very rude. Especially Judy. She was snobby didn’t listen used no manners and acted like I was a bother when she checked me in. Then gave me the worse room she could find. I asked to be moved and she wanted to move me next door which was no better . The room smelled moldy and had a stinch too it. Lamp shades leaning off lamps broke. Light switches in room didn’t work in certain areas the refrigerator made a buzz noise and was overheating. Blood on floor of the only elevator that seemed to be operating had to go search for ice bins. Front desk said I had to go to floor 19 and that door was locked and it was like ghost town on the floors so had to go all the way back to room and ask again about ice. Then the guy that answered was just cause as Judy because she was training him and must be teaching him you can act shirt and rude with paying customers. Your hotel needs to be remodeled and most difinitly your staff needs training in hospitality and courtesy because they lack both. Ugly stay ugly vibe will not be back and will spread word to family friends and my job to stay elsewhere. I wasn’t valued there so I’m sure my family and friends won’t be either .
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 13. Apr. 2024
We do apologize for the inconvenience.We are addressing all your concerns.

10/10 – Hervorragend

Cesar, Houston

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My first time here and I must admit that I was so PLEASANTLY SURPRISED!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 12. Apr. 2024
Thank you for staying with us.

6/10 – Okay

Janet

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Thank you for the feedback

10/10 – Hervorragend

Matthew

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 9. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Susy, Brighton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay! Bathtub and shower are the best part. The elevator wait is quite frustrating.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 8. Apr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Gut

Sue

Gut: Sauberkeit und Zustand der Unterkunft
Clean. Nice
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 8. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Natalie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was super nice and clean. Only bummer was the pillows werent to our liking. The casino had the best music of the night and the drinks were great!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 7. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Claire

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 8. Apr. 2024
Thank you for staying with us.

6/10 – Okay

Esthela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The rooms need upgrading they are not cheap for them to be so out dated its a casino! There should me enough money to at least remodel 2-3 floors per year at least almost $300 for 1 night and it feels like I stayed at a motel 6! Come one Ameristar!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 6. Apr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a wonderful stay at the Ameristar in Black Hawk recently. Everything was spot on from the room, the gaming, good eats (especially Jinya), and the helpful staff! Hot tub and views from the top are stunning! Many thanks for a wonderful getaway - will definitely return!!
Aufenthalt von 4 Nächten im März 2024
Antwort von Hotel Management am 4. Apr. 2024
Thank you for staying with us.

2/10 – Ungenügend

Lacey

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible stay here! There was blood on our sheets and they were so rude to us about it and the front desk lady even hung up on me. They had the worst customer service with their overnight front desk crew. Our room also smelt like sewage. They did finally change us to a new room at 12 midnight - we were exhausted of the drama. I would never stay here again simply due to lack of customer service at all and it wasn’t clean at all. The Timberline Grille was really great though, awesome meal and great customer service!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 2. Apr. 2024
We do apologize for the inconvenience. We brought your concerns to the Housekeeping and Hotel Managment attention.