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Bewertungen von The Grand Hotel Birmingham

4 out of 5
The Grand Hotel Birmingham
Colmore Row, Birmingham, England

Bewertungen

9,6

Außergewöhnlich

722 von insgesamt 880 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
106 von insgesamt 880 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 880 Gästebewertungen haben eine Bewertung von 6 - Okay" "
16 von insgesamt 880 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 880 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,4/10

Ausstattung

9,8/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Juliane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The best hotel in Birmingham. Big rooms. Very clean. Very comfortable. Best service. We will come back for sure. The hotel was amazing.
Aufenthalt von 2 Nächten im November 2023
Antwort von Renea Barisic am 7. Nov. 2023
Dear Juliane, Thank you for your lovely feedback. I am delighted to hear that you have enjoyed your stay with us and we do hope to welcome you back for another amazing stay. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel in the centre of Birmingham. Kind and helpful staff. Will book hotel again.
Aufenthalt von 2 Nächten im September 2023
Antwort von Renea Barisic am 9. Sept. 2023
Dear Robert, Thank you for taking your time to provide us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

6/10 – Okay

Christian Ehrmann

Geschäftlich gereist
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Maria Bianco Guest Services Team Leader am 22. Juli 2023
Dear Christian,Thank you for taking the time to share your feedback with us!We are looking forward welcoming you back at the Grand Hotel Birmingham in the near future!

10/10 – Hervorragend

René

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Great stay, stylish and exclusive room, hardly any noices inside the room, Restaurant Isaac a bit overpriced. Perfect location.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Kitti Lakatos-Baranyi am 3. März 2023
Dear Rene, Thank you for your kind feedback. We are delighted to hear that you liked the style of the hotel. We are sorry that you found Isaac's overpriced, although we hope that you had a nice experience in our restaurant.We are looking forward to welcome you back in the near future.Kitti Lakatos-Baranyi, Reception Manager

8/10 – Gut

Tim

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Lovely decor, didn’t really like the hot breakfast. Buffet was really good. Very clean and tidy. Beer not so great on the bar. Is this 5* ?
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

S

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Siobhan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel room quiet and great facilities
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Clare

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was lovely and staff were polite and friendly. The room was spacious and clean. Breakfast was great and everyone that attended to us were very attentive. Will definitely stay again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Renea Barisic am 20. Mai 2024
Dear Clare, Thank you for taking the time to provide us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcome you back in the future. Kind Regards, Renea BarisicGuest Services Supervisor

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lucas - Guest Services am 16. Mai 2024
Dear Paul, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 – Hervorragend

JOANNE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lucas - Guest Services am 16. Mai 2024
Dear Joanne, thank you for taking the time to review your stay at The Grand. I am delighted to see that you enjoyed our beautiful hotel, which we are naturally very proud of.Thank you for your feedback about our room service menu. I will make sure this is passed on to the relevant department, so that we can review our offering. I hope you will stay with us again soon.

10/10 – Hervorragend

Helina, Tortola

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a nice stay thank you
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lucas - Guest Services am 8. Mai 2024
Dear Helina, thank you for reviewing your stay at The Grand. I am very pleased to see that you enjoyed your time here, and I hope we can welcome you back soon.

10/10 – Hervorragend

Aidan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staffing, considerate and very helpful. Concierge were excellent, personable and made me feel at ease. Only down side is I did not stay for long enough!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lucas - Guest Services am 8. Mai 2024
Dear Aidan, thank you for your review. It's wonderful to know you enjoyed your stay at The Grand and found our staff helpful. I hope we can welcome you back very soon.

8/10 – Gut

Sarah

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Happy with everything.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lucas - Guest Services am 8. Mai 2024
Dear Mark, thank you for taking the time to review your stay at The Grand. I am pleased to see you enjoyed your time here, and I hope we can welcome you back soon.

8/10 – Gut

Steve

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was likely one of the better hotels in downtown Birmingham. The rooms were not as large as we believed, but nice and clean. Parking is a big problem. We arrived at midnight and were lucky to have found a place outside. We were advised by the front desk staff to park there until the morning and then move the vehicle to a parking garage 5 minutes away. We did that. It was not convenient. Also we were given misinformation by the front desk, that we would be reimbursed once we gave then the paid ticket, upon check out. At check out we were told that we would have been given a discount code, which we weren't and the fact that we had now paid, it was too late.
Aufenthalt von 2 Nächten im April 2024
Antwort von Lucas - Guest Services am 8. Mai 2024
Dear Steve, thank you for your review and feedback.I apologise for any miscommunication about the parking validation that we offer.I hope you will stay with us again soon.

10/10 – Hervorragend

Paula

Aufenthalt von 1 Nacht im April 2024
Antwort von Lucas - Guest Services am 16. Mai 2024
Dear Paula, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 – Hervorragend

Martin

Aufenthalt von 1 Nacht im April 2024
Antwort von Lucas - Guest Services am 16. Mai 2024
Dear Martin, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

2/10 – Ungenügend

MARK

Aufenthalt von 1 Nacht im April 2024
Antwort von Lucas - Guest Services am 8. Mai 2024
Dear Mark, thank you for taking the time to rate your stay at The Grand. I am sorry to see that your stay here was not everything it should have been. Please feel free to get in touch with our Guest Services team if you have more specific feedback. I hope we can welcome you back soon to give you the relaxing stay you deserve.

10/10 – Hervorragend

Laura

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Lucas - Guest Services am 16. Apr. 2024
Dear Laura,Thank you for taking the time to leave us a rating. I'm very glad you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

8/10 – Gut

Carol

Aufenthalt von 1 Nacht im April 2024
Antwort von Lucas - Guest Services am 25. Apr. 2024
Dear Carol, thank you for taking the time to leave a rating. I am very pleased to see that you enjoyed your time at The Grand, and I hope we can welcome you back soon.

10/10 – Hervorragend

Brigitte

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Vraiment magnifique hôtel, très bien situé. Nous avions le déjeuner inclus, il y avait beaucoup d’options au menu. Super séjour en famille..
Aufenthalt von 2 Nächten im März 2024
Antwort von Lucas - Guest Services am 5. Apr. 2024
Dear Brigitte, thank you for your review. I am very pleased you enjoyed your stay and our restaurant. I hope we can welcome you back soon.

10/10 – Hervorragend

Nicholas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel. Beautiful room, comfortable bed and a tasty breakfast.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lucas - Guest Services am 2. Apr. 2024
Dear Nicholas, thank you for your kind review. Wonderful to know you enjoyed your room and breakfast! I hope we can welcome you back soon.

6/10 – Okay

Steven, London

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast delivery choices poor. No cups and saucers, only mugs.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lucas - Guest Services am 9. März 2024
Dear Steven, thank you for your constructive review. I will pass this on to our breakfast team. I hope we can welcome you back soon!

6/10 – Okay

Katie

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Hostess in the bar was rude and unfriendly. Another staff member went to seat us (told us the table was available for an hour which was fine) and she came over and said we couldn’t sit there and then had a row with him in front of us about it. Felt really uncomfortable and left. We spent our money elsewhere (apart from the hotel room we had already paid for). Their loss. Party on the ground floor on the Friday night was very loud we could hear it in our room on the 7th floor. Tried to clean our room at 5.15pm when we had just back after being out all day, so didn’t get our room cleaned after the first night. Really want to like the hotel, but they made it really hard to after our experience in the bar.
Aufenthalt von 2 Nächten im März 2024
Antwort von Lucas - Guest Services am 4. März 2024
Dear Katie, thank you for taking the time to leave us a review. We set high standards for guest service in all our venues, so I am very sorry we did not meet those standards when you visited us. I will pass this feedback to the bar management. I hope you will come back soon so that we can give you the welcome you deserve.

10/10 – Hervorragend

Neil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Lucas - Guest Services am 4. März 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand. I hope we can welcome you back soon!

10/10 – Hervorragend

Neil

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel. Amazing building. Staff were helpful and friendly.
Aufenthalt von 2 Nächten im März 2024
Antwort von Lucas - Guest Services am 4. März 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand, and that you found our team helpful. I hope we can welcome you back soon!

10/10 – Hervorragend

Hayden

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Renea Barisic am 22. März 2024
Dear Hayden, thank you for taking the time and providing us with a 5* review. Kind Regards, Renea Barisic Guest Services Team Leader

8/10 – Gut

Petrus

Aufenthalt von 1 Nacht im September 2023
Antwort von Lucas - Guest Services am 28. Feb. 2024
Dear Petrus, thank you for taking the time to leave us a rating. I hope we can welcome you back soon!

10/10 – Hervorragend

Janice

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel, even got a free room upgrade.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Renea am 26. Feb. 2024
Dear Janice, Thank you for taking your time to provide us with your feedback. I am happy to read that you have enjoyed your stay with us and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First time here our stay was very nice and comfortable great breakfast can’t wait too stay here again soon 😊
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Renea am 26. Feb. 2024
Dear Linda, Thank you for providing us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcoming you back. Kind Regards, Renea BarisicGuest Services Team Leader

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Renea am 26. Feb. 2024
Dear John, Thank you for providing us with 10* review and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic location
Fantastic central location. Lovely breakfast. Comfortable bed. Lovely rooms. Brilliant stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 22. Feb. 2024
Dear Susan, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your time at The Grand! I hope we can welcome you back soon.

10/10 – Hervorragend

Moira

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Grand stay at the Grand
Fabulous hotel, beautifully renovated to a high standard. Central location, good for parking nearby and close to bars, restaurants and shops. Close to the Town Hall music venue.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 21. Feb. 2024
Dear Moira, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your stay with us. I am glad you enjoyed our central location in brilliant Birmingham!

10/10 – Hervorragend

Saima

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Excellent stay at the property, we’re more than accommodating.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 20. Feb. 2024
Dear Saima, thank you for leaving us a review. It's wonderful that you had a great stay with us. I hope we can welcome you back soon!

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top notch friendly hotel
Lovely comfortable rooms. Beautiful bar and restaurant. Really friendly and polite staff.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 20. Feb. 2024
Dear Richard, thank you for your review. It's great to hear you enjoyed your stay, as well as your time in Isaac's and Madeleine. I am glad you found our staff approachable, too. I hope we can welcome you back soon!

10/10 – Hervorragend

Daniel

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nicely updated hotel in a great location.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lucas - Guest Services am 14. Feb. 2024
Dear Daniel, thank you for your review. It's great to know you enjoyed your stay with us. I hope we can welcome you back soon!

10/10 – Hervorragend

Timothy

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Renea Barisic am 22. März 2024
Dear Timothy, thank you for taking your time and providing us with 5* review. Kinds Regards, Renea Barisic Guest Services Team Leader

10/10 – Hervorragend

Nicola

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay, helpful staff in an excellent position in Birmingham
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 14. Feb. 2024
Dear Nicola, thank you for taking the time to leave a review. It's great to hear you had a good time at The Grand and found our team helpful. I hope we see you again soon.

6/10 – Okay

Simon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Noisy
Only complaint is very noisy from function in ballroom. Reception were very apologetic And offered a change in room, but we were on 3rd floor and do not see why I should have to move my belongings around hotel at 23:30. We should not been put in a room so disturbed by booming bass from Ballroom. Not very impressed at all, poor management.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 14. Feb. 2024
Dear Simon, thank you for taking the time to give us some feedback. I am sorry that your stay was not as comfortable as it could have been. I hope you will consider coming back to The Grand soon.

8/10 – Gut

Tracy

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Renea Barisic am 22. März 2024
Dear Tracy, Thank you for taking the time and giving us a 4*. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Exceeds expectations
Everything was brilliant, couldn't fault anything to be honest
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 9. Feb. 2024
Dear Mark, thank you so much for your review. It's wonderful to see you enjoyed your stay at The Grand. I hope we can look forward to welcoming you back soon!

10/10 – Hervorragend

Nicola

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 6. Feb. 2024
Dear Nicola, thank you for taking the time to leave a rating. It's great to know you enjoyed your stay. I hope we can welcome you back soon!

2/10 – Ungenügend

Chris

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lucas - Guest Services am 6. Feb. 2024
Dear Chris, thank you for taking the time to leave us a rating. I am sorry that not everything met your expectations. Feel free to contact us if you have specific feedback, we would love to hear from you.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reception staff very helpful on check in
Antwort von Lucas - Guest Services am 3. Feb. 2024
Dear James, thank you so much for taking the time to leave us a review. It's great to know our team were able to help you. I hope we can look forward to welcoming you back soon.

10/10 – Hervorragend

Emma

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
A beautiful hotel in an excellent location, just 10 minutes walk from the shopping and train station. The room was well equipped and very comfortable, with tasteful decor. Only slight disappointment was that we were unable to use the bar. Apparently, it’s table service only and to ensure a table, you have to book in advance, which we weren’t advised of.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Lucas - Guest Services am 3. Feb. 2024
Dear Emma, thank you for taking the time to leave us a review. It's great to know you found your room comfortable.I apologise for the miscommunication regarding reserving a table at the bar - we make an effort to reach out to every guest in advance to advise them, so I am sorry we did not manage to do so for you.I hope we can look forward to welcoming you to our hotel - and bar - again soon!

8/10 – Gut

Sarah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great city centre location, spacious rooms, attentive staff and comfortable beds. Hotel bar is super busy, need to prebook if would like a drink.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Renea am 25. Jan. 2024
Dear Sarah, Thank you for taking the time to provide us with your review. I am delighted to hear that you have enjoyed your stay with us and we would love to welcome you back.Kind Regards, Renea Barisic Guest Services Team Leader

10/10 – Hervorragend

Jane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel, room was spotless with great facilities, iron and ironing board, tea coffee, chocolate bars, waters, fridge, toiletries. Great location for local pubs and restaurants. Friendly staff.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Lucas - Guest Services am 22. Jan. 2024
Dear Jane, thank you for taking the time to write us a review. It's wonderful to know you enjoyed your stay with us, and your time in our wonderful city. I hope we can look forward to welcoming you back soon!

10/10 – Hervorragend

Eustachio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best in Birmingham
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Lucas - Guest Services am 22. Jan. 2024
Dear Eustachio, thank you so much for taking the time to leave us a review. We strive to be Birmingham's favourite hotel, so it's wonderful to know we're yours. I hope we can look forward to welcoming you back soon.

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Lucas - Guest Services am 14. Jan. 2024
Dear Andrew, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 – Hervorragend

kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent all round stay
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Lucas - Guest Services am 14. Jan. 2024
Dear Kevin, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 – Hervorragend

Vevine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were welcoming friendly and helpful
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Lucas - Guest Services am 14. Jan. 2024
Dear Vevine, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and that our staff did everything they could to make you feel welcome. I hope we can welcome you back soon.