Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
256 von insgesamt 356 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
256
63 von insgesamt 356 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
63
21 von insgesamt 356 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
21
4 von insgesamt 356 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
4
12 von insgesamt 356 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
12
9,4/10
Sauberkeit
9,0/10
Personal & Service
8,6/10
Ausstattung
9,2/10
Zustand der Unterkunft
9,0/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist
24. März 2019
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Bestes WLAN was ich je erlebt habe. Super Ausstattung und freundliches Personal. Essen auch sehr lecker.
Verifizierter Reisender
Aufenthalt von 5 Nächten im März 2019
Antwort von GM am 25. März 2019
Dear Guest, Thank you for taking out the time to post this review. At ITC Gardenia, our ultimate endeavor is to provide exceptional level of service coupled with the best of amenities and facilities. The team and I look forward to welcome you back for another memorable experience. Warm Regards, Amaan Kidwai General Manager ITC Gardenia Bengaluru
8/10 – Gut
Verifizierter Reisender
9. Feb. 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
10/10 – Hervorragend
Praveen
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property
Praveen
Aufenthalt von 1 Nacht im April 2024
Antwort von Amandeep Kaur am 23. Apr. 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
8/10 – Gut
Dibya Ranjan
8. Apr. 2024
Lovely hotel.
Dibya Ranjan
Aufenthalt von 1 Nacht im Juni 2024
Antwort von Amandeep Kaur am 10. Apr. 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Riyaz, Plano
29. März 2024
Riyaz
Aufenthalt von 2 Nächten im März 2024
Antwort von Amandeep Kaur am 23. Apr. 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
B.K>
Mit der Familie gereist
24. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed our stay, staff is very hospitable and aim to please. Breakfast buffet is excellent. Japanese restaurant is awsome.
B.K>
Aufenthalt von 7 Nächten im März 2024
Antwort von Amandeep Kaur am 26. März 2024
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
6/10 – Okay
Andrew
21. Feb. 2024
Gut: Personal & Service und Komfort des Zimmers
Andrew
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Amandeep Kaur am 13. März 2024
Dear Guest,Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
8/10 – Gut
Narayan
19. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All went well know the property has been visiting the property from the beginning
Very serious incident happened a after we arrived went to visit a friend and was trying to reach our room a stranger got into our elevator without room key and got our floor 34 and when questioned he was flabbergasted
We quickly went in to our room and locked
What if had knife and taken us to our robbed us and threatened not inform anyone
This was an usual situation and hotel security and front office staff to be more careful and alert
Narayan
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Amandeep Kaur am 6. März 2024
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
4/10 – Schlecht
Vivek
Geschäftlich gereist
12. Feb. 2024
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Not worth an ITC
Despite of willingness to serve well, the staff failed again. IRD is too slow. No one picks up phone at IRD and Concierge. Restaurant for bf is a total disaster in managing the the number of guests. It is almost a chaos. 50 min I spent there waiting for few ordered items which never arrived. Small issues in room etc…
Vivek
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Amandeep Kaur am 13. Feb. 2024
Dear Guest,Thank you for such a constructive review of your stay at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Our ultimate endeavor is to make our guests comfortable with the best culinary offerings and its rather unfortunate that we haven't succeeded in meeting your expectations of brand ITC Hotels. My sincere apologies for the reported inconvenience. Request you to drop me a mail at Amandeep.kaur@itchotels.in with your coordinates and the details of your feedback so I can address this better. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
8/10 – Gut
Verifizierter Reisender
9. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Book the stay, skip the breakfast
Great hotel. Breakfast buffet was horrible.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Amandeep Kaur am 13. Feb. 2024
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Mary
Mit dem Partner gereist
16. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
From the moment we arrived, we were treated like royalty! A beautiful hotel with amazing amenities. Very impressed with their “green” initiatives such as refillable glass bottles for drinking water, no plastic bags or accessories. 5 stars ⭐️ all the way!
Mary
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Amandeep Kaur am 2. Feb. 2024
Dear Ms. Mary,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and it would be our delight to welcome you back to ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Dinty, London
9. Jan. 2024
Dinty
Aufenthalt von 4 Nächten im Januar 2024
10/10 – Hervorragend
RAMAN
Mit der Familie gereist
8. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an awesome property of ITC. I will come back here once again.
RAMAN
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Amandeep Kaur am 9. Jan. 2024
Dear Mr. Raman,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Kottur Chennareddy Chinnamuni
5. Jan. 2024
Kottur Chennareddy Chinnamuni
Aufenthalt von 5 Nächten im Dezember 2023
10/10 – Hervorragend
pablo
4. Jan. 2024
pablo
Aufenthalt von 2 Nächten im Dezember 2023
10/10 – Hervorragend
Senthil
Mit der Familie gereist
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasant stay and amazing staff hospitality
Senthil
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Amandeep Kaur am 9. Jan. 2024
Dear Mr. Senthil, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Vaishali
Mit der Familie gereist
2. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was, by far, our best experience at a hotel in India. Friendly, courteous service, buffet was expansive and delicious. Location was perfect as it was central to various friends and relatives. Restaurants were nearby. Ubers were easy to get. We will definitely return.
Vaishali
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Amandeep Kaur am 6. Jan. 2024
Dear Ms. Vaishali, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
6/10 – Okay
Sooraj, Anderson
30. Dez. 2023
Verbesserungswürdig: Personal & Service
The property is spacious but poorly organized and maintained. Carpets everywhere is dirty. Towels don't seemed to be cleaned properly.
The food is delicious but that's all. The breakfast restaurant staff is not attentive and there is a lot of staff but not organized so they stand and chit chat in the centre of the restaurant. Multiple times different waiters took the same order and never showed up. Breakfast buffet requires few items to be ordered and the staff is not organized by table so nobody or multiple waiters stop by the table.
The filtered water upset my stomach so I switched to bottled water.
The person who checked me in on the first day was good, all other front desk staff are not trained for international travelers - no line, take forever, rude. I requested my invoice twice in advance and still it took the front desk 15-20 minutes.
The spa staff is good. Gym requires an upgrade and some bars have rust. Restaurant staff, front desk is not attentive and service is poor compared to other similar properties.
Sooraj
Aufenthalt von 13 Nächten im Dezember 2023
Antwort von Amandeep Kaur am 6. Jan. 2024
Dear Mr. Sooraj, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Nithianandan N
29. Dez. 2023
Nithianandan N
Aufenthalt von 4 Nächten im Dezember 2023
10/10 – Hervorragend
Rajiv
19. Dez. 2023
Rajiv
Aufenthalt von 4 Nächten im Dezember 2023
2/10 – Ungenügend
Vidit
Geschäftlich gereist
18. Dez. 2023
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lots of service issues and poorly trained staff. Lack of coordination at level of guest services .
Vidit
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Amandeep Kaur am 6. Jan. 2024
Dear Guest, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
UDAY
16. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Central location
Wonderful setting
Staff is awesome
UDAY
Aufenthalt von 1 Nacht im November 2023
Antwort von Amandeep Kaur am 1. Dez. 2023
Dear Guest, Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Eric
12. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasantly Surprised
This was a wonderful oasis on our trip to India. Superior service and security. Breakfast bar has a great diversity, however, not very many vegan options. I would not exchange money at any hotel, the rate is high. I would use ATM machines.
Room was excellent as well the facilities (pool, gym, etc.)
Eric
Aufenthalt von 3 Nächten im November 2023
Antwort von Amandeep Kaur am 1. Dez. 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Michelle
5. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Michelle
Aufenthalt von 4 Nächten im November 2023
8/10 – Gut
Balraj
Geschäftlich gereist
3. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Balraj
Aufenthalt von 1 Nacht im Oktober 2023
10/10 – Hervorragend
KETAN
26. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything
KETAN
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Amandeep Kaur am 27. Okt. 2023
Dear Mr. Ketan, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
8/10 – Gut
Sonia
Mit dem Partner gereist
14. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely hideaway in the middle of the city - some of the fixtures look dated and could be maintained better, but overall a pleasant experience, with great service.
Sonia
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Amandeep Kaur am 27. Okt. 2023
Dear Ms. Sonia, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
8/10 – Gut
Yasuaki
Geschäftlich gereist
18. Sept. 2023
Gut: Sauberkeit, Personal & Service und Ausstattung
Antwort von Manas Krishnamoorthy am 22. Sept. 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Adish
Geschäftlich gereist
13. Sept. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable stay
Stay was comfortable
Adish
Aufenthalt von 5 Nächten im September 2023
Antwort von Manas Krishnamoorthy am 22. Sept. 2023
Dear Guest, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Yalamati
12. Sept. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Yalamati
Aufenthalt von 2 Nächten im September 2023
Antwort von Manas Krishnamoorthy am 11. Okt. 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Adish
Geschäftlich gereist
1. Sept. 2023
Gut: Zustand der Unterkunft und Komfort des Zimmers
Wonderful stay
Wonderful experience. Balcony becomes dirty owing to pigeon droppings.
Adish
Aufenthalt von 2 Nächten im August 2023
Antwort von Manas Krishnamoorthy am 22. Sept. 2023
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Nikunj
Mit einer Gruppe gereist, Mit der Familie gereist
26. Aug. 2023
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Very good staycation
Very good service.
Good rooms
Good food
Nikunj
Aufenthalt von 1 Nacht im August 2023
Antwort von Manas Krishnamoorthy am 22. Sept. 2023
Dear Mr. Nikunj, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Ashish
23. Aug. 2023
Ashish
Aufenthalt von 3 Nächten im August 2023
10/10 – Hervorragend
Bindu
Mit der Familie gereist
23. Aug. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bindu
Aufenthalt von 1 Nacht im August 2023
10/10 – Hervorragend
Bindu
Mit der Familie gereist
21. Aug. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bindu
Aufenthalt von 1 Nacht im August 2023
10/10 – Hervorragend
Bindu
Mit der Familie gereist
21. Aug. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bindu
Aufenthalt von 1 Nacht im August 2023
6/10 – Okay
Magesh
Mit der Familie gereist
15. Aug. 2023
Gut: Sauberkeit und Zustand der Unterkunft
Check-in was a disaster. It was a late check-in and the rude front desk manager made it even complicated. It took 45 mins or so to get the room. Not expected in a 5-star hotel. Could and should have been handled much gracefully.
The rest of the crew compensated for the initial hiccup.
Will i stay again - not sure
Magesh
Aufenthalt von 3 Nächten im August 2023
Antwort von Manas Krishnamoorthy am 22. Sept. 2023
Dear Mr. Magesh,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
2/10 – Ungenügend
Madhu
8. Aug. 2023
Madhu
Aufenthalt von 1 Nacht im August 2023
6/10 – Okay
Vivek
Geschäftlich gereist
1. Aug. 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Not the ITC class
Mini bar fridge not working. Even after they changed, it was not working. Flush leaking all the time. Not the best experience at one of the finest property.
Vivek
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Manas Krishnamoorthy am 22. Sept. 2023
Dear Mr. Vivek, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
8/10 – Gut
Verifizierter Reisender
Mit der Familie gereist
11. Juli 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 3 Nächten im Juli 2023
10/10 – Hervorragend
Ramesh
Geschäftlich gereist
7. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ramesh
Aufenthalt von 1 Nacht im Juli 2023
10/10 – Hervorragend
Ramesh
Geschäftlich gereist
6. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It is a very good property and well maitained
Ramesh
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Manas Krishnamoorthy am 22. Sept. 2023
Dear Mr. Ramesh, Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the (issue addressed) and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
8/10 – Gut
Damodar
30. Juni 2023
Damodar
Aufenthalt von 1 Nacht im Juni 2023
10/10 – Hervorragend
deepak
Mit der Familie gereist
23. Mai 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
deepak
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Manas V. Krishnamoorthy General Manager am 26. Mai 2023
Dear Mr. Deepak,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
6/10 – Okay
Krishnan
2. Mai 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Krishnan
Aufenthalt von 1 Nacht im April 2023
Antwort von Manas Krishnamoorthy am 17. Mai 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
2/10 – Ungenügend
Kawato
Mit der Familie und kleinen Kindern gereist
2. Mai 2023
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The room was too cold even after turning off the A/C.
Daughter caught cold.
Kawato
Aufenthalt von 1 Nacht im April 2023
Antwort von Manas Krishnamoorthy am 17. Mai 2023
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 – Hervorragend
Sivakumar
Geschäftlich gereist
14. Feb. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay in Bangalore
Good location,Friendly staff and great Breakfast.
Nothing is too much for them!
Sivakumar
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Manas V. Krishnamoorthy am 14. Feb. 2023
Dear Mr. Sivakumar,Many thanks for posting such a wonderful appraisal of your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I will definitely pass on your kind words of appreciation to the team and ensure they get recognized in view of the fact that you made a special mention of them. Thank you once again and it would be our absolute pleasure to welcome you back to ITC Gardenia.Warm Regards, Manas V. Krishnamoorthy General Manager ITC Gardenia Bengaluru
10/10 – Hervorragend
PRAVEEN
12. Feb. 2023
PRAVEEN
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Manas V. Krishnamoorthy am 14. März 2023
Dear Mr. Praveen,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
8/10 – Gut
Nobuyuki
Geschäftlich gereist
2. Feb. 2023
Gut: Sauberkeit, Personal & Service und Ausstattung
建物や設備は古いが、スタッフは皆親切で、特に不満はありません。安心して過ごすことができました。
Nobuyuki
Aufenthalt von 5 Nächten im Januar 2023
Antwort von Manas V. Krishnamoorthy am 2. Feb. 2023
Dear Mr. Nobuyuki,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the facilities and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
6/10 – Okay
Giritharan
27. Jan. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good ambience and food
Giritharan
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Manas V. Krishnamoorthy am 27. Jan. 2023
Dear Mr. Giritharan, Thank you for bringing this to our attention. Please accept my sincere apology for this service lapse from our end. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Manas V. Krishnamoorthy and I am the General Manager at ITC Gardenia – please give me a call on 91 80 6682 5005 when you have a spare moment and I’ll try my best to make this situation right. Warm Regards, Manas V. Krishnamoorthy General Manager ITC Gardenia Bengaluru