2 Bars/Lounges
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Bewertungen von Francis Hotel Bath

4 out of 5
Francis Hotel Bath
Queen Square, Bath, England

Bewertungen

9,0

Wunderbar

589 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
300 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
69 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
29 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Lage war hervorragend, das Zimmer war sehr schön. Ich hatte kein Frühstück, deshalb kann ich darüber nicht sagen aber die Räumlichkeiten sind sehr gemütlich .
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruce Marques am 22. Mai 2024
Dear Angela,Thank you for your lovely comments, next time hopefully you will have time for breakfast with us.Kind regardsBruceHotel Manager

6/10 – Okay

Rudolf

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2020

8/10 – Gut

Ursula

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bestes Handicap Zimmer
Gutes Hotel in der Stadt , eigener Parkplatz. Sehr gutes Rollstuhl Zimmer. Mit grossen Zimmern und Bad - top eingerichtet. Grosses FrühstückBuffet .
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr zentral in Bath gelegen, hervorragende Betten
Aufenthalt von 1 Nacht im Juni 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gut zum Zentrum gelegen, zu kleiner Parkplatz, Restaurant im Ambiente unterdurchschnittlich und zu laut, Küche gut
Aufenthalt von 1 Nacht im Dezember 2018

10/10 – Hervorragend

Georg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Hotel
Freundlicher Service
Aufenthalt von 3 Nächten im November 2017

10/10 – Hervorragend

Mariana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay and pet friendly !
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Leanne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel. Really enjoyed our stay here. Walking distance to the shops. Comfortable twin rooms. Would definitely stay again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruce Marques am 22. Mai 2024
Dear Leanne,Thank you for your perfect score! I am so glad we exceeded all expectationsKind regardsBruceHotel Manager

10/10 – Hervorragend

Juanita

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a classy old world charm of a place. The ceilings are low so fair warning for anyone taller than 6ft - the details of the bath products and coffee and teas and biscuits in the room, the beds all high quality and so very comfy. Thank you for bringing us joy in the small things.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bruce Marques am 22. Mai 2024
Dear Juantia,Thank you for your wonderful feedback.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Tanya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really lovely hotel with great service and friendly staff. The parking is just too expensive.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Bruce Marques am 10. Mai 2024
Dear Tanya,Thank you for your comments, we are very lucky to have parking facilities on site, and although the same price as most long stay car parks in the city, we are reviewing how much we charge. Hopefully next time you visit us you will see a change in this.Kind regardsBruceHotel Manager

10/10 – Hervorragend

VICTORIA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the history and the ambiance of the property. It was also in easy walking distance of the sights and shopping in Bath.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bruce Marques am 6. Mai 2024
Dear Victoria,Thank you for such lovely feedback after staying with us, please do not hesitate to come back and stay again.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Carl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and staff, fabulous view over the square. Ideal for tourists central location We loved the space of the living area, and modern bathroom. Good dinner recommendations very happy.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruce Marques am 10. Mai 2024
Dear Carl,Thank you for such incredible feedback about the team and hotel, we all work hard to ensure we exceed guest expectations and looks like we have done just that on this occasion.Kind regardsBruceHotel Manager

10/10 – Hervorragend

James, Cheltenham

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’ve stayed at The Francis and visited many times over the years, the character of the property and the location are big plus points, along with the service level of the staff. It is tired in places, but well kept and still a great hotel choice for Bath Centre.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 6. Mai 2024
Dear James,Thank you for your lovely comments about our hotel and the team. We appreciate it.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Satoshi

Aufenthalt von 4 Nächten im April 2024
Antwort von Bruce Marques am 22. Mai 2024
Dear Satoshi,Thank you for your rating of the hotel.Kind regardsBruceHotel Manager

6/10 – Okay

Harkan

Gut: Personal & Service und Ausstattung
Positives: professional, polite reception staff. Great location, very comfortable and quiet room. Negatives: part of curtain in room hanging from rail, dodgy remote control/tv, stains on arm chair seats in room, stains in lounge area sofa. Overall, quite nice but..... finer detail in general appearance seems to have be neglected, lacks quality in relation to value for money.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 30. Apr. 2024
Dear Harkan,Thank you for taking the time to share your feedback about your stay with us. I will look into the issues raised as we are starting our full hotel refurbishment project in a few weeks all these points will be addressed.Kind regardsBruceHotel Manager

10/10 – Hervorragend

tanita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very central hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 25. Apr. 2024
Dear Tanita,Tank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Alwyne, Sturbridge

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice property easy access to anywhere I needed to go .
Aufenthalt von 2 Nächten im April 2024
Antwort von Bruce Marques am 30. Apr. 2024
Dear Alwyne,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Francine

Lovely hotel, lovely friendly staff, a really enjoyed our stay, would definitely return.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 22. Apr. 2024
Dear Francine,Thank you for your wonderful feedback! We cannot wait for you to return.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Amber

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 22. Apr. 2024
Dear Amber,Thank you for your lovely review. We are so glad you scored us 5/5.Kind regardsBruceHotel Manager

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 10. Mai 2024
Dear John,Thank you for giving us a perfect 5/5!Kind regardsBruceHotel Manager

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful!
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 15. Apr. 2024
Dear Robert,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

8/10 – Gut

Valerie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Bruce Marques am 15. Apr. 2024
Dear Valerie,Thank you for your feedback.Kind regardsBruceHotel Manager

4/10 – Schlecht

Nandini

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
1. Car parking not available. Booked this hotel in part because of its car park. Confusing diversion road signs and not being able to book a space ahead of time, meant that the car park was already full by the time we arrived and we ended up parking some distance away. Not warned of this at the time of booking. 2. Check-in time delayed and offered nowhere to store suitcase. The room was not still not ready by the check-in time of 3 pm and we were not offered anywhere to stow our suitcase while we waited. 3. WiFi terrible. WiFi signal was patchy and slow. 4. Staff were so-so and service was disappointing for a 4 star hotel. Overall was 'meh' and would not recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 8. Apr. 2024
Dear Nandini,Thank you for taking the time to share your experience of The Francis with us, although I am saddened to read you did not enjoy your stay with us. We are all on hand to assist guests with directions whilst the Bath City Council works on refurbishing the pedestrian walk ways and pavements throughout the city.We hope you will give us another chance once the works are complete.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Brenda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Francis hotel was beautiful! The staff checking us in was friendly and the room itself was also very comfortable. It's located right in the center of town and it was very easy to walk around. We loved our stay in Bath and would recommend his hotel to others visiting.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bruce Marques am 4. Apr. 2024
Dear Brenda,Thank you for your kind comments about the team, we love to hear that our team were the highlight of any stay.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location was fabulous - parking was a little tricky though!
Aufenthalt von 1 Nacht im April 2024
Antwort von Bruce Marques am 4. Apr. 2024
Dear Brian,Thank you for your lovely review and feedback. We are all so glad you enjoyed your time with us.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ideally located in heart of Bath
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bruce Marques am 27. Feb. 2024
Dear Sarah,Thank you for your lovely review. We hope you will join us again next time you are in Bath.Kind regardsBruceHotel Manager

4/10 – Schlecht

Suzanne

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everywhere in the hotel looked tired, the bedroom was basic and needed an update tables in the lounge areas were left uncleared with staff walking past and not making any effort to keep them clean and tidy, food availability during the day outside of the restaurant didn’t match the expectation of a hotel of the Francis stature and at no time were we approached and asked if there was anything we needed we had to make the move for any service something the staff on duty seemed reluctant to give.at one point being told we had to wait as the member of staff was not ready to serve us
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bruce Marques am 19. Feb. 2024
Dear Suzanne,Thank you for taking the time to review The Francis Hotel. We are always working on bettering our service offering and all comments are greatly appreciated.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay in Bath
Parking on site made me feel relaxed and not have to worry about it. Location was central, a short walk to all the attractions. Breakfast was too expensive for our tastes, but there were plenty of places nearby to have full English breakfast, or a croissant and coffee. Staff were pleasant and helpful.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bruce Marques am 13. Feb. 2024
Dear Craig,Thank you for taking the tie to review The Francis, I am so glad we met and exceeded your expectations on this visit and hope to do so in the future.Kind regardsBruceHotel Manager

10/10 – Hervorragend

Anita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappointment of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 8. Feb. 2024
Dear Anita,Thank you for such a wonderful review of The Francis Hotel, I am so glad you enjoyed your time with us. I am glad we could help with your accommodation and hope you will be back soon to visit us.Kind regardsBruceHotel Manager

2/10 – Ungenügend

Wayne

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointed
I made a reservation at the Francis Hotel, Bath through hotels.com to celebrate a wedding anniversary on the 28th December 2023, for a cost of £219. Unfortunately, my wife and I both came down with COVID shortly before our stay and decided to be safe and not attend. I contacted the Francis Hotel on the 26th December 2023 to inform them that we could not attend, requesting either a refund or change of date. The reception staff informed me that as the reservation was made through a third party (Hotels.com), there was nothing they could do, and encouraged me to contact Hotels.com direct. I subsequently contacted Hotels.com, who informed me that the decision on a refund or change of dates lies with the Francis Hotel, and not them. Confused as to who I should contact, I again emailed the Francis Hotel requesting a refund or change of date to the booking but have heard nothing in reply. Disappointed that neither hotels.com or the Francis Hotel can assist in this matter.
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Russ

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Excellent staff but tired old rooms. I've never changed rooms in my life before but had to change twice for a one night stay. Reiterate that the staff were very helpful with this and indeed upgraded my room and comped me a glass of wine
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Chris

Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Lee

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overpriced Travel Lodge
Came for New Year’s Eve, only one barman on, he said he couldn’t do a mojito cocktail as had no mint for four days, could no one have gone to a local shop to get some? No atmosphere in hotel despite being New Year. Very noisy outside our bedroom from various noises, very expensive for what it was and breakfast not even included!! Also, we found a needle in the car park which when we arrived set the tone for not a great stay. Tables on bar had no mats so were very sticky from where drinks had been sitting, also, a £20 parking charge for what was already a very overpriced stay.
Needle that we found in car park
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Jane

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a fantastic time at this beautiful, friendly and convenient hotel. Centred in the middle of Bath we were right where we needed to be. The only negative is the pricey parking…. A shame we had to pay so much to keep our car in site.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Bruce Marques am 27. März 2024
Dear Jane,Thank you for your lovely feedback, we hope you will visit us again very soon.Kind regardsBruceHotel Manaher

8/10 – Gut

ALAN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Freya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely hotel - Breakfast £22
Lovely hotel, especially the communal areas and breakfast room and awesome location in central Bath. I wasnt impressed with the rooms apart from the bathroom which was well designed. Bedroom is drafty and cold, the heating didnt turn on. Breakfast is good but they charge you £22 this includes a service charge even for guests staying at the hotel. Staff everywhere are nice and helpful. Thanks!
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Gareth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Really convenient in centre of Bath. Reception staff were excellent.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Richard

Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Really enjoyed our stay especially as it was for our anniversary we even got a complimentary bottle of bubbles. Just ashame the prive for next year has literally doubled in price so unfortunately wont be coming back next year
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Victoria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Paul

Gut: Sauberkeit und Zustand der Unterkunft
Arrived with friends who booked direct - we felt like 2nd class guests as we had booked through Expedia.Breakfast cost £19.95 pp although another guest was offered breakfast for £15 pp. £15 rate requested but refused. Our perceptions were compounded when our friends had vouchers for free drinks but were not offered to us. If you don’t book direct - you’re not valued. Aside from this it’s a very pleasant hotel in great location m.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Yolanda

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Short stay
Only a one night stay, with family, but very friendly and gelpful staff. Would recomend.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Karyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very central
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Jean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient and a quirky hotel
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Food was delicious and the staff were super efficient and very friendly.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Alison

Mit dem Partner gereist
Gut: Ausstattung
Great find in the centre of Bath. Room was well presented and comfortable. Bar service was good. Food and drink pricey. Long stay car park a short walk away. Loved this hotel and will be back.
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Philippa

Mit einer Gruppe gereist
All good except for: the heating system in the rooms. The controls seemed to cut out regularly and it was never quite warm enough The pillows - rock hard, the cheapest kind of fillings. The hotel should pay more attention to these basic things and less on things like fake antique telephones
Aufenthalt von 2 Nächten im November 2023