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Bewertungen von St. Kitts Marriott Resort & The Royal Beach Casino

4.5 out of 5
St. Kitts Marriott Resort & The Royal Beach Casino
858 Frigate Bay Road, Frigate Bay, Basseterre, St. Kitts

Bewertungen

8,4

Sehr gut

449 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
361 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
127 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
46 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,6/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Siyu

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im August 2023
Antwort von Janice am 14. Aug. 2023
Good Afternoon SiyuThanks for your feedback . We will share with the staff

2/10 – Ungenügend

Guido

Aufenthalt von 3 Nächten im Januar 2023
Antwort von Hotel Management am 16. Feb. 2023
Good day Guido, thanks for taking the time to rate your experience at the hotel. We would very much like to understand your experience that gave a low score. Detailed feedback is invaulable and helps us focus on areas of guest concerns. Our goal would be to have you back in the future to focus on your 100% satisfaction.

10/10 – Hervorragend

Angela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience. The staff is accommodating and kind. I highly recommend.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Favy am 20. Mai 2024
Hi Angela,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Ausstattung
SECOND TIME HERE AS OUR DAUGHTER IS ATTENDING ROSS UNIVERSITY... HAS NOT DISS APPOINTED WE WILL BE BACK AGAIN…
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Favy am 20. Mai 2024
Hi Daniel,Thank you for your feedback, it is greatly appreciated. We look forward to hosting you again in the future.

4/10 – Schlecht

Karin

Verbesserungswürdig: Zustand der Unterkunft
Run down
Aufenthalt von 8 Nächten im April 2024
Antwort von Janice am 8. Mai 2024
Dear Karin,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 – Hervorragend

Arnold, Lynbrook

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved how close everything was to the resort, lots of options for dining and fun excursions that were pretty close by. The resort was really nice and a great stretch of private beach. Most days it was pretty quiet, but some days we had people from cruise ships using the resort for the day. Met lot s of nice people. Plenty of amenities in the resort, so you don't have to venture out as much. Overall a great experience.
Aufenthalt von 6 Nächten im März 2024
Antwort von Rheoshia Williams am 3. Mai 2024
Thank You for your feedback. Well definitely share this with my Team Members. Looking forward to hosting you in the near future.

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Janice am 4. Mai 2024
Good Morning BrianThanks for feedback . We will share with our staff.Looking forward to hosting you again in the future

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Grocery store near by 4 minute walk, pizza on site was amazing, drinks a little pricey 11-15$ however there is a liquor store on site
Aufenthalt von 7 Nächten im April 2024
Antwort von Janice am 29. Apr. 2024
Good Morning AmandaThank you for your feedback . We are glad you had a great time, your comments will be reviewed with the relevant department

8/10 – Gut

Tracy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Favy am 27. Apr. 2024
Hi Tracy, thank you for your review, we greatly appreciate it.

10/10 – Hervorragend

Amos, Couva

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Favy am 26. Apr. 2024
Thank you Amos, we appreciate it.

6/10 – Okay

Todd L

Aufenthalt von 7 Nächten im April 2024
Antwort von Janice am 24. Apr. 2024
Good Morning Todd,Thanks for your feedback. Can you possible advise in more details on how your stay was , so that we can improve

8/10 – Gut

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
property is just okay. The staff was amazing. We were woken up two nights in a row, one for fire alarms and one for what sounded like someone building a house. There are no less than 20 alarms going off at all times which were never turned off…all week. Food is good rooms have been updated. There is zero nightlife on the resort itself. The island is amazing. We would surely come back but probably look at another property.
Aufenthalt von 4 Nächten im April 2024
Antwort von Favy am 17. Apr. 2024
Hi Andrew, Thank you for your stay and review of our property. We will take everything you have said into consideration and will work to do better. We hope to see you again in the future.

10/10 – Hervorragend

JOHN

Aufenthalt von 7 Nächten im April 2024
Antwort von Janice am 4. Mai 2024
Good Morning John Thanks for your feedback . We will share with the staff.Looking forward to hosting you again .

10/10 – Hervorragend

Jennifer, Sicklerville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our first time in St. Kitts. Loved this resort! Beach was very nice, close to the Caribbean beaches, close to restaurants, staff was amazing, pool was very nice, very clean resort, entertainment was great….great experience!
Aufenthalt von 5 Nächten im März 2024
Antwort von Janice am 9. Apr. 2024
Good Morning JenniferThank you for your feedback . We will share the comments with our Team members. Hopefully you will return in the future

6/10 – Okay

Dawn

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Upon arrival, which was after the check in time, our room was not ready. We waited over an hour after we arrived.
Aufenthalt von 7 Nächten im März 2024
Antwort von Janice am 9. Apr. 2024
Good Day Dawn,Thank you for your feedback. We do apologize for the inconvenience you experience. Your feedback has been forwarded to the relevant department .

8/10 – Gut

Patrick

Mit dem Partner gereist
No night life on the property. No where to sit and relax at night by the pool or beach area.
Aufenthalt von 4 Nächten im März 2024
Antwort von Favy am 29. März 2024
Thank you for your feedback, we greatly appreciate it.

8/10 – Gut

Brenda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were professional and very customer focused. The hotel was clean and very well maintained. The views from our balcony were spectacular- ocean, pool and mountain views. There were restaurants, grocery store and pharmacy available walking distance from the hotel.
Aufenthalt von 7 Nächten im März 2024
Antwort von Favy am 29. März 2024
Thank you very much for your feedback. We appreciate it.

8/10 – Gut

Deanna

Gut: Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Favy am 29. März 2024
Thank you for your feedback. We greatly appreciate it.

8/10 – Gut

Prateek, New York

Aufenthalt von 6 Nächten im März 2024
Antwort von Janice am 15. Apr. 2024
Good Day PrateekThank you for your feedback and we will share with the Team .Kind Regards

2/10 – Ungenügend

Cheryl

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
Had to move rooms because plumbing challenges. Second room as bad a first. Door to bathroom broke, AC so loud you couldn’t sleep through it. Escalate with manager - nothing done despite saying they would make right. On last day - said we could get two breakfast for free. This was on the day of our check out. Property amenities are nice, resort is kept clean, rooms very dated and not acceptable for “suite” rooms.
Aufenthalt von 7 Nächten im März 2024
Antwort von Oli am 18. März 2024
Dear Cheryl,Thank you for your feedback.We do apologized for the inconvenience you have experience during your stay. Your feedback has been submitted to the relevant department.Once again we apologized, we do hope we will be able to host you again.Kind regards,

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All of the staff were very nice and helpful
Aufenthalt von 4 Nächten im März 2024
Antwort von Favy am 16. März 2024
Hi John,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

8/10 – Gut

Stephen William, Flower Mound

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
I liked the easy access to the beach and the beach gazebos, and the beach wait staff. The food was excellent at all of the restaurants. I did not like that the property was very dated; was unaware of this when booking. The worst was that no one helped us with our luggage checking in or out. We are 74 years old and had to drag/pull up our luggage 3 flights of stairs (no elevators in the villas). Other than that, we luved St Kitts. We have been to many of the islands but this was the first time for St Kitts. Very laid back and relaxing.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Janice am 13. März 2024
Dear Mr. WilliamsThank you for feed back , we will forward your feedback to the relevant departments

10/10 – Hervorragend

David Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was great! Food and service was top line! We had a wonderful week!
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Rheoshia Williams am 6. März 2024
Hi David Michael, Thank you for your feedback and for staying with us. Hope to see you soon.

6/10 – Okay

Manal Mohamed

Gut: Sauberkeit und Zustand der Unterkunft
The hotel was big and clean , close to a supermarket, pharmacy and couple of restaurants; easy cab access but unfortunately no night life or enough entertainment to the point that we were in our room by 8;00 pm since there was nothing to do but to sit by the bar and drinking .Also Tour guide and excursion desk was not helpful at all we had to figure out activities on our own ; I don’t think I’ll be visiting Saint Kitts again
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jan am 13. März 2024
Dear ManalThank you for your feedback ! I have shared your views with the relevant departments. We truly do apologize that we did no meet your expectation

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nice. Seemed clean and the staff were very nice. I’d recommend air diverters on the AC in the room. The cold air blows directly on the bed, kinda cold. Lol
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Rheoshia Williams am 28. Feb. 2024
Good Day Robert thanks for staying with us. I really do appreciate your feedback.

4/10 – Schlecht

Susan

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Dated and sticky. Too bad, beautiful location and most of the staff really tried to please.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Janice am 18. Feb. 2024
Dear SusanThanks for your feedback,, this will be shared with the relevant departments. We continue to strive to do frequent modification to our resort.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Favy am 15. Feb. 2024
Dear James,Greetings from the St Kitts Marriott Resort and the Royal beach casino. We are very happy and grateful for your review. Looking forward to hosting you again in the future.

10/10 – Hervorragend

Linda Knowles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked this because we didn’t have to leave to enjoy our vacation. There were three pools and plenty of activities. On the one rainy day, we checked out board games and enjoyed them in our room. The activities room had wonderful people…and good cookies and blueberry cake!! There was a great coffee shop and bakery with ice cream. Right across the street was a grocery store (Rams) and a nice sandwich shop. I would recommend this property to anyone looking for a great vacation!
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Favy am 10. Feb. 2024
Dear Linda,Thank you for your review and the great feedback. We are happy you were able to make wonderful memories vacationing with us. We look forward to your return in the future and for the recommendations to other.Once again Thank you.

10/10 – Hervorragend

jeffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Janice am 13. Feb. 2024
Good Afternoon JeffreyThanks for your feedback , we will share with the staff

10/10 – Hervorragend

Heather, Cedar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great value! We had a balcony over looking the pool & ocean in the distance. Beautiful beach, swimmable with beverage service and professional massage ladies under little pavilions ($90/hr), also swim up bar. The restaurants were very good, but we enjoyed taking taxi’s to near by restaurants which had AMAZING views! All the staff were friendly and helpful. Our housekeeper did an awesome job and the bedding was so comfortable. I enjoyed working out at the gym, had a fantastic facial at the spa, and there was live music in the on sight bar. We look forward to going back one day!
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Favy am 6. Feb. 2024
Thank you for your review and kind words. We are happy you came and had a memorable experience. We look forward to your return and hosting you.

10/10 – Hervorragend

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice pool with swim up bar, good restaurants, fun casino. Staff was very friendly.
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Janice am 31. Jan. 2024
Good Morning Jennifer,Thanks for your feedback ! We will share with the staff .Looking forward to hosting you gain in the future

10/10 – Hervorragend

Laura

Aufenthalt von 7 Nächten im Januar 2024
Antwort von Favy am 22. März 2024
Hi Laura,Thank you for your review, we greatly appreciate it. We look forward to hosting you once again in the future.

8/10 – Gut

JUSTIN

Gut: Personal & Service und Komfort des Zimmers
Views from almost every room
The hotel is in a great location on the beach near the airport with amazing views. The hotel itself could use some updating. Casino onsite is very convenient however quite small with few gaming options. The staff is very accommodating and the restaurants are decent.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Janice am 31. Jan. 2024
Good Morning JustinThanks for your feedback . as we strive to better our service , your feedback will be shared with the relevant department

10/10 – Hervorragend

Christopher, West Haven

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the hotel were wonderful. The property is a bit dated, but well maintained. Enjoyed all of the additional activities offered both poolside and with local shops. Will definitely visit again.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Janice am 31. Jan. 2024
Good Morning Christopher Thank your for your review, we will share the feedback with the relevant department

8/10 – Gut

Carlos, Mayaguez

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Favy am 22. März 2024
Hi Carlos,Thank you for your review, we greatly appreciate it.

10/10 – Hervorragend

GURMEET, ROSEVILLE

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Property is good but the counter service is bad , no smile no thank you, talk to soft hardly understand them. Employees are working like that are forced to work, no smile.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Janice am 31. Jan. 2024
Good Morning Gurmeet,Thanks for your feedback . As we strive to continuosly improve our customer service, your feedback will be shared with our team

10/10 – Hervorragend

ingrid

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice room and facilities. Nice beach but ocean very rough surf and big rocks. Nice pools but not for lap swimming. Not much program or cavities for kids
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Janice am 31. Jan. 2024
Good Morning IngridThanks for your feed back . I will share with the relevant departments .

10/10 – Hervorragend

Anderson

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great but need to train staff at front desk on customer service. Restaurant Fire was excellent service great staff.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Janice am 31. Jan. 2024
Dear AndersonThanks for your feedback ! I will share with the relevant departments

6/10 – Okay

Jen

Mit der Familie gereist
Gut: Personal & Service
It’s just ok.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Janice am 31. Jan. 2024
Dear JenThanks for your feedback !

8/10 – Gut

CHRISTOPHER

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Looking was great, next to shopping and outside dining places.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Janice am 31. Jan. 2024
Good Morning ChristopherThanks for your feedback Looking forward to hosting you in the future

8/10 – Gut

Steve, Hamden

Gut: Sauberkeit und Personal & Service
Repeat guest. Typically lean into a short stay. Usual compliments to the hotel managers and staff during my stay - clean surroundings, courteous team members, numerous options for activities, dining, etc. That said, this was probably the least enjoyable rooming option I have ever had, particularly as it relates to the location on the property and the fact that it was hardly the most soundproof. I'm a fan of the culture, revelry during the Carnival season etc. but the disturbances (for me and other guests) were something else. Also, while the bathroom was neat (not dirty at all), the bathtub bottom/floor felt like a trampoline. Might need reinforcement or replacing. Still, I would definitely choose the hotel again.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Janice am 31. Jan. 2024
Good Afternoon SteveThanks for your feedback which is valuable to us . We have made improvements moving forward in regards to the new season and also feedback on the tiles

8/10 – Gut

Keith, West Byfleet

Mit der Familie gereist
Service in restaurants generally slow, and forgetting ordered items. Need to pay more attention
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Favy am 6. Feb. 2024
Thank you Keith for your review. We appreciate your feedback and we will strive to do better next time. Looking forward to hosting you again.

10/10 – Hervorragend

C

Relaxing break by the sea
Staying in St Kitts is very relaxing. You have to get used to people working in island time, service isn’t fast. The Marriott is a lovely property if a little dated.
Aufenthalt von 11 Nächten im Dezember 2023
Antwort von Janice am 31. Jan. 2024
Good DayThanks for your review , your feedback will be shared with the relevant department

10/10 – Hervorragend

Lisa

Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Favy am 6. Feb. 2024
Thank you Lisa for your review. Looking forward to hosting you again.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent accommodations
Very clean and staff were amazing.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Janice am 7. Jan. 2024
Good Day JenniferThank you for your great feedback . We will share with the staff

8/10 – Gut

Mark

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Favy am 6. Feb. 2024
Thank you for your review. we look forward to hosting you again.

8/10 – Gut

Denise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This was our first time in St. Kitt. Amazing!!
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Janice am 7. Jan. 2024
Good Morning DeniseThanks you for your awesome feedback , we will share with the staff

8/10 – Gut

Howard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
AC blows continuously and does not get to desired temperature (70). Bed is right under air vent so constant airflow on you to stay somewhat cool is not ideal.
Aufenthalt von 1 Nacht im November 2023
Antwort von Janice am 21. Nov. 2023
Good Morning Howard Thank you for your feedback . I will share your comments with the relevant department.

10/10 – Hervorragend

Howard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Janice am 20. Nov. 2023
Good Morning Howard Thank you for your feedback ! We will share with the staff .

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im November 2023
Antwort von Janice am 5. Dez. 2023
Dear John,Greetings from the St Kitts Marriott !Thanks you for your feed back we will share with the staff . Hopefully you will travel our island soon .