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Bewertungen von Basecamp Suites Banff

2.5 out of 5
Basecamp Suites Banff
101, 316 Marten St, Banff, AB

Bewertungen

9,4

Außergewöhnlich

140 von insgesamt 189 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
35 von insgesamt 189 Gästebewertungen haben eine Bewertung von 8 - Gut" "
9 von insgesamt 189 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 189 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 189 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

8,0/10

Personal & Service

8,8/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Victoria

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Basecamp Suites Banff am 26. Mai 2024
Thank you for the wonderful review, we are thrilled to see you enjoyed your stay with us!

10/10 – Hervorragend

zizhen

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Basecamp Suites Banff am 26. Mai 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 – Hervorragend

Peter

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Parking was tough, hope they make a deal with Cascade Mall Parkade. All else was amazing.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Basecamp Suites Banff am 24. Mai 2024
Thank you for the great review, we are pleased you enjoyed your stay with us. We are working hard to improve the parking situation for our guests. Safe onward travels!

8/10 – Gut

Melanie

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Staff was very friendly and helpful. Location was great. Rooms were clean. We had a room on 4th floor which is the floor you use to access the hot tubs so it was a little noisy. Parking was a little inconvenient as you think it’s $30/day but you can’t come and go or they charge you by the hour.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Services am 21. Mai 2024
We are so appreciative of your feedback! We regret that the location of your room was not ideal and would love to offer a better experience the next time you visit Banff. Thank you for your kind words about our staff, we are so glad that they were able to help! Hopefully we will see you again in the future.

10/10 – Hervorragend

Jessica

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Lovely front desk staff member. The rooms are excellent! Amazing views from all rooms!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Thank you so much for your kind words! We are so glad you had a positive experience. We strive to provide a comfortable and convenient stay for all of our guests during their time in Banff and are so thrilled that you enjoyed your stay! We hope to welcome you again soon!

8/10 – Gut

Noemi

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Basecamp was great for our 2 bedroom stay. The place was very well looked after and clean. The kitchen was well stocked. A couple of things to note: 1 parking is not included and runs $30/day. This is kinda annoying because we left the car in for 28hrs and got charged $60. The hotel doesnt run the parking so there isn't really anyone to talk to about it. Our suggestion here would be for Basecamp to have a deal with the parking garage to facilitate a better experience. 2. The bedrooms run a little small and more importantly lacked av wariness a wardrobe or space for suitcases. Having 2 large and 2 small suitcases in one room made getting to things difficult and involved a lot of jumping over the bed. Having said that, the location is fantastic with everything in easy reach. The staff were friendly and our 11pm arrival was handled well. We found having a code instead of keys to enter was very helpful. Would definitely stay again, knowing to expect the parking situation and perhaps packing lighter!
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services am 21. Mai 2024
Thank you so much for kind words and suggestions! We take your comments seriously and regret that the parking situation did not meet your expectations. We are so glad that you found the kitchen well equipped and the location convenient! We hope you enjoyed the rest of your trip and hope to welcome you back again in the future.

10/10 – Hervorragend

Chris

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful location. Ease of access to everything.Superb hospitality from all staff encountered. Rooms extremely clean and welcoming. Hot tub views unequaled.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Basecamp Suites Banff am 14. Mai 2024
Thank you for the wonderful review! We hope to see you again in the future!

6/10 – Okay

Tina

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
I like the idea of having two rooms and an apt feel. It was very cozy and comfy. The only thing I wanted to report was that when we opened the sofa bed we discovered a whole bunch of hair on the bed and closed it right away.. I told them on the way out.. but was pretty grossed out with the hair.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Basecamp Suites Banff am 14. Mai 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the concept of having two rooms and appreciated the apartment-like feel of your accommodations. Creating a cozy and comfortable environment for our guests is always our top priority.However, we sincerely apologize for the inconvenience you encountered with the cleanliness of the sofa bed. Please rest assured that this is not reflective of our usual standards, and we have addressed this matter with our housekeeping team to ensure that such oversights are not repeated in the future.We genuinely appreciate your feedback, as it helps us identify areas for improvement and uphold the quality of our services. We hope that despite this issue, you were still able to enjoy your stay with us, and we would love the opportunity to welcome you back for a flawless experience.Thank you once again for choosing to stay with us.

10/10 – Hervorragend

geoffrey

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location. Close to main shopping and dining, but on a quiet street. Suite was clean and cozy. Hot tubs on roof were great. Will certainly look at staying here again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you for you kind words, we are thrilled to see you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

Umaima

Gut: Sauberkeit und Zustand der Unterkunft
Every thing was amazing, clean and really good quality, the only thing was parking we paid and there were no street free parking were there Otherwise place was amazing clean spacious apartments and amazing views
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you for the great review, we are so pleased to see you enjoyed your stay with us! Safe onward travels!

10/10 – Hervorragend

Kevin

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you! Safe onward travels!

8/10 – Gut

Suzette

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Loved the layout of the suite and the big windows to enjoy the view.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you for the great review, we are pleased to see you enjoyed waking up to the view of the mountains each morning! Safe onward travels!

8/10 – Gut

Tangkamyu

Nice staff and hot tub
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you for taking the time to leave us a review, hope to see you again soon!

10/10 – Hervorragend

Gisele

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
C’était parfait pour nous!
Aufenthalt von 2 Nächten im April 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
We love to see you had the perfect stay with us! Hope to see you again, safe onward travels!

10/10 – Hervorragend

Derick

Gut: Sauberkeit und Zustand der Unterkunft
Awesome experience
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you for the awesome review!

10/10 – Hervorragend

Michele

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great staff, location, and LVOED the hot tubs! Most amazing views!
Aufenthalt von 4 Nächten im April 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you for the wonderful review! We are so pleased to see you enjoyed your stay with us, we hope to see you soon!

10/10 – Hervorragend

Anoop

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Front Desk Staff and GM were all amazing and really made our trip great with the exceptional service.
Aufenthalt von 1 Nacht im April 2024
Antwort von Basecamp Suites Banff am 9. Mai 2024
Thank you for the kind words Anoop, we hope to see you and your family soon, safe onward travels!

8/10 – Gut

EUN SUN

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for the great review, we hope to see you again soon!

8/10 – Gut

Kathleen

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Well-equipped and clean. Located in the heart of downtown Banff. Everything in walking distance and close bus stop. Location comes with lots of noise but with windows closed the suite is fairly quiet. No parking included, so plan to pay or scrounge for limited street parking. Overall, great value for the price.
Aufenthalt von 3 Nächten im April 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for the detailed review, we appreciate your feedback. We are pleased to see you enjoyed your stay with us and hope to see you again in the future!

10/10 – Hervorragend

Mat

Gut: Sauberkeit und Zustand der Unterkunft
Great low key property. Nice amenities and the hosts were really kind and helpful
Aufenthalt von 5 Nächten im April 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for the kind words, safe onward travels, we hope to welcome you again in the future!

10/10 – Hervorragend

Emilio

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
One of only a few properties i could find w a full kitchen in banff. I really wish there was parking included, but the walk to public free parking was only 5 minutes. Nice sized and nice views as well. Will definitely look to stay there again.
Aufenthalt von 4 Nächten im April 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for leaving a review, we wish we could offer free parking on site, but are pleased to see you found the free parking zones a short walk from the hotel. Look forward to hosting you again in the future!

6/10 – Okay

Winnie

Mit der Familie gereist
Gut: Sauberkeit
It is noisy as the echo from people next to this rooms opening, closing the doors. The room is small and no place for towels and no closet. Parking is an issue for this hotel. But the good thing is comfortable beds and pillows.
Aufenthalt von 1 Nacht im April 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for taking the time to leave a review. We are sorry to see your stay did not live up to our usual high expectations. We will certainly address the noise concerns. On a positive note we are happy you found the bed and pillows to be comfortable! Safe onward travels, we hope to see you again in the future.

8/10 – Gut

Jesse

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Good location. Would stay again. Only criticism would be dirty dishes left in the sink upon arrival. The rest of the room looked fairly clean so must have been an oversight on cleaners part..
Aufenthalt von 1 Nacht im März 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for taking the time to leave a review, we are pleased to see you enjoyed your stay with us. Apologies for the cleanliness issues you found on arrival it seems this may have been an oversight from our housekeeping team, otherwise we are happy to see you found your suite to be clean. Hope to see you again in the future!

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Perfect spot right in the heart of Banff. The condo looked and felt brand new.
Aufenthalt von 4 Nächten im März 2024
Antwort von Basecamp Suites Banff am 1. Apr. 2024
Thank you for the great feedback, we are thrilled to see you enjoyed your stay with us, we hope to see you again soon!

10/10 – Hervorragend

Steve

Mit der Familie gereist
Modern renovation, nice size, and clean. Unfortunately no parking available for large vehicles.
Aufenthalt von 5 Nächten im März 2024
Antwort von Basecamp Suites Banff am 1. Apr. 2024
Thank you for the great review, we are pleased to see you enjoyed your stay with us. Unfortunately there is a height restriction to the parking garage attached to the hotel, we do hope you found the alternative parking a short walk away. Thank you for choosing to stay with us and we hope to see you again in the future!

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very clean and comfortable.
Aufenthalt von 3 Nächten im März 2024
Antwort von Basecamp Suites Banff am 29. März 2024
Thank you for the great review! We are thrilled to see you enjoyed your stay with us, safe onward travels!

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location for family ski trip. More room, kitchen, separate bedrooms than a regular hotel room. No frills but everything you need.
Aufenthalt von 4 Nächten im März 2024
Antwort von Basecamp Suites Banff am 29. März 2024
Thank you for taking the time to leave us a review, we hope to see you again soon!

10/10 – Hervorragend

Chris

Aufenthalt von 1 Nacht im März 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for the 5 stars!

8/10 – Gut

Lorelei

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location. Clean and well maintained. Great kitchen. Parking not included.
Aufenthalt von 1 Nacht im März 2024
Antwort von Basecamp Suites Banff am 20. März 2024
Thank you for the kind words, we hope to see you again in the future!

10/10 – Hervorragend

Cindy

Gut: Sauberkeit
Seperate rooms.
Aufenthalt von 1 Nacht im März 2024
Antwort von Basecamp Suites Banff am 20. März 2024
Thank you for the fantastic review, we are pleased to see you enjoyed the privacy of our two bedroom suite, we hope to see you again!

10/10 – Hervorragend

Jason

Gut: Sauberkeit und Zustand der Unterkunft
Great location, near shuttles and dining and shopping. Lots of space.
Aufenthalt von 7 Nächten im März 2024
Antwort von Basecamp Suites Banff am 20. März 2024
Thank you for the wonderful feedback, safe travels!

10/10 – Hervorragend

Ashley

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We loved our stay! The property was renovated, super clean and appointed with all the things you need for a short stay. The front desk was accommodating and professional. The one bedroom suite is a tight squeeze with luggage etc so don’t bring more than you need.
Aufenthalt von 3 Nächten im März 2024
Antwort von Basecamp Suites Banff am 20. März 2024
Thank you for the kind words, we hope to see you again soon!

10/10 – Hervorragend

Yuefang

Aufenthalt von 1 Nacht im März 2024
Antwort von Basecamp Suites Banff am 19. Apr. 2024
Thank you for the 5 stars! Safe travels, hope to see you again soon!

8/10 – Gut

Stuart

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Generally a good basic option for a two bedroom apartment rental. It is simple and clean. Great and easy communication with the basecamp people. The location is terrific and very central. The bad side is that the parking situation is not good at all. Large cars or SUVs won’t fit in the parking garage next door which is also 30 bucks a day with no in and out privileges. There is paid street parking nearby but it is very limited. We parked at a free lot about 7 mins walk away, kind of a pain for a ski vacation as you have to carry your gear back and forth twice a day. The room is also quite small for a family, and there is no storage for clothes etc - no drawers, no shelves, just a few hooks - so you have to live out of your bags.
Aufenthalt von 5 Nächten im März 2024
Antwort von Basecamp Suites Banff am 20. März 2024
Thank you for taking the time to provide this valuable feedback. We are pleased to see you enjoyed your stay with us and we will be taking your feedback onboard as we strive to improve our guests experience. Safe onward travels we hope to see you again in the future!

10/10 – Hervorragend

Brett

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Excellent option when staying in Banff.
Aufenthalt von 2 Nächten im März 2024
Antwort von Basecamp Suites Banff am 14. März 2024
Thank you for the kind words, we hope to see you again soon!

10/10 – Hervorragend

Shelley

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great spot and we really enjoyed our stay. Room/suite was excellent. Beds/bedding very comfortable and high quality. Check in process was very easy and we like that it was all online. Would like to see higher quality coffee and better instructions about parking. The parking garage has low clearance (didn't work for our vehicle) and we had to find a street spot. We were not expecting to have to pay for parking. Loved the hot tub!
Aufenthalt von 1 Nacht im März 2024
Antwort von Basecamp Suites Banff am 7. März 2024
Thank you for the kind words! We hope to see you again soon!

10/10 – Hervorragend

Parashar, Calgary

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was good, clean and good size for 2 families. The parking situation was not explained ahead of the time, plus the front desk attendant was rude and discriminative, so that's why I rated the communication low. Otherwise the place is good.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Basecamp Suites Banff am 7. März 2024
Thank you for taking the time to leave a review. I am extremely sorry our front desk agents attitude was not up to our usual high standards, I will follow up with the member of staff on shift at the time of your check in. I do hope this does not deter you from staying with us in the future. Safe travels and we hope to see you again soon.

10/10 – Hervorragend

christy

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Basecamp Suites Banff Team am 2. März 2024
Hi Christy!Thank you for leaving us a review! I am pleased to see you enjoyed your stay with us at Basecamp Suites Banff. We hope to see you again in the future.

10/10 – Hervorragend

farah

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Basecamp Suites Banff am 27. Feb. 2024
Thank you! We hope to see you again soon!

10/10 – Hervorragend

Catherine

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very good location, we booked for a family getaway. We have a litttle baby with us so this location is perfect for us strolling around the town. IGA next door makes it very easy for the last min grocery option. Unfortunately the night we stayed seem to happen to be the same night that there’s a loud party happening a suit above us, it was definitely hard to put little one to sleep with noise at 11pm. Otherwise good location, we paid for parking indoor and it was a good option to unload and load the vehicle as parkade connected directly to the suit. High recommend the place, especially for family with children.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Basecamp Suites Banff am 27. Feb. 2024
Thank you for the great review, it is fantastic to see you enjoyed the location and comfort of your apartment. We do apologize for any noise you heard from neighboring rooms, our team are on hand 24/7 to enforce our quiet hours policy. Safe onward travels, we hope to see you again soon!

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice, clean and close to everything
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Basecamp Suites Banff am 24. Feb. 2024
Thank you for the great review! We are thrilled to see you enjoyed your stay with us, we look forward to seeing you soon!

10/10 – Hervorragend

Shannon

Mit der Familie gereist
Storage was desperately needed, but rooms were clean, hot tub was great, communication via text was great.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Basecamp Suites Banff am 24. Feb. 2024
Thank you for the great review, we will definitely be taking your feedback into consideration. We hope to see you again soon!

8/10 – Gut

Karine

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Bien situé et confortable, mais mal insonorisé.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Basecamp Suites Banff am 24. Feb. 2024
Thank you for taking the time to leave us a review, we are glad you enjoyed your stay, we hope to see you again soon!

10/10 – Hervorragend

Damir

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Basecamp - great service and location
Excellent location, communication and service. Two bedrooms + two bathroom allow privacy. Highly recommend.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Basecamp Suites Banff am 27. Feb. 2024
Thank you for the kind words, we are thrilled to see you enjoyed your stay with us!

10/10 – Hervorragend

Parimalbharti

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Basecamp Suites Banff am 20. März 2024
Thank you for the perfect score! We are thrilled to see you enjoyed your stay with us, we hope to see you again soon!

10/10 – Hervorragend

Rob

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Basecamp Suites Banff am 16. Feb. 2024
Thank you for the 5 stars! We hope to see you soon!

10/10 – Hervorragend

Kensuke

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Basecamp Suites Banff am 20. März 2024
Thank you for the great review, we hope to see you again soon!

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful modern room, full kitchen, bright, clean, great price, and clear communication. Will stay again!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Basecamp Suites Banff am 10. Feb. 2024
Thank you for the kind words, we are thrilled to see you enjoyed all aspects of your stay with us. We look forward to welcoming you again soon!

10/10 – Hervorragend

Eric

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Basecamp Suites Banff am 10. Feb. 2024
Thank you for the great review!