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Bewertungen von Banff Caribou Lodge and Spa

3.5 out of 5
Banff Caribou Lodge and Spa
521 Banff Ave, Box 1070, Banff, AB

Bewertungen

8,4

Sehr gut

1262 von insgesamt 2482 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
693 von insgesamt 2482 Gästebewertungen haben eine Bewertung von 8 - Gut" "
322 von insgesamt 2482 Gästebewertungen haben eine Bewertung von 6 - Okay" "
122 von insgesamt 2482 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
83 von insgesamt 2482 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Petra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Hotel was beautyfull and the reception was very kindly. The hotel was near downtown. It was perfect for a visit in banff.

10/10 – Hervorragend

Janine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gemütliche Suite mit Kamin und Wirlpool
Wir haben die Suite mit Wirlpool gebucht. Diese war geräumig, gross und gemütlich warm. Det Kamin lief bei uns fast durchgehend. Das Personal war zuvorkommend und freundlich. Für uns hat es sich total gelohnt und wir würden wieder her kommen.
Aufenthalt von 2 Nächten im Oktober 2021

8/10 – Gut

Alexander

Aufenthalt von 2 Nächten im Oktober 2021

6/10 – Okay

Stefanie

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Der Hotpool war klasse.
Aufenthalt von 2 Nächten im September 2021

10/10 – Hervorragend

Therese, The Villages

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Gus, Hari and all the front desk staff are fabulous. The Red Earth Spa is located in the building and the hot pool is wonderful. Sylvie and Victoria in the spa gave us wonderful a massage and body wrap and manipedi. Hotel is an easy walk to downtown and the Roam bus stops next to the hotel. The Keg also inside the hotel for convenient dining. Would definitely stay here again
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Blake

Great!
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Nina

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My friends and I wanted to have a nice mini girls weekend, and we were very disappointed with the customer service we experienced at the hotel. The lack in follow up when we had a issue due to misinformation posted on there Expedia account, and getting told different information from each employee, or getting handed a voucher for free drinks at the Keg but only valid during happy hour. Which we received the voucher after happy hour was over and were unable to use it the next day. As we checked out at 11am which the employee who assisted us was aware… Due to the lack of customer service from the staff at the hotel. It did put a dark cloud over our mini girls. I HIGHLY recommend not to book at this hotel. ** ps the hot tub was dirty. We found 3 bandages… so cleanliness was also not a priority, up with good customer service **
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Amanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Haydee

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is clean and nice, price is right. It’s a 10 min walk from downtown so not bad, lots of restaurants in the area. Rooms are a bit too small, we got the 2 queen bed for my 3 kids and me and felt there was not enough space. They don’t really have a pool, it’s a big hot tub but my kids like it even though it was very crowded. Staff was very nice and helpful, if we stay there again we’ll get a bigger room for sure!
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Kam Yiu, Richmond

Mit der Familie gereist
Staff friendly.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Lauryn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Mirjana

Mit der Familie gereist
Gut: Personal & Service
This hotel has definitely seen better days and it could use some sprucing up.
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Peihai

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good

6/10 – Okay

Luisito Hingada

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are really friendly. The hotel is clean and beautiful.
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Elaine, Winnipeg

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hot tub & sauna were great. The early morning complimentary coffee in the lobby was also great. Free underground parking was a bonus. Room was big enough for 4 of us. We had a balcony which had a beautiful view.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Grant

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Jianhong

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good to stay
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Lindsey

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It is in Banff. Can't beat that.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

chantal

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I liked the underground parking. The staff at the desk required kore training.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Dear Chantal, thank you for your feedback and staying at The Caribou Lodge. We apologize if we missed an opportunity to make your stay more comfortable and will work hard to ensure our guest care is nothing but excellent.

4/10 – Schlecht

Katrina

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
First of all, I chose this hotel because of the VIP benefit. But I didnt get anything at all. No food or drink as extras. No free breakfast. Parking is complimentary anyway for all guests so that doesn't count. We have to wait for a few minutes for our room which is okay. They have to ask housekeeping how long it will take for our room to be ready and they said 10 minutes. I really felt like it was rushed. I dont find the beddings completely clean especially the fitted sheet. 11am is the checkout and we asked for a late checkout and have to fight for the 30 minutes extra. They eventually said yes. But a staff was already knocking in our door about checking out 10 min after 11am. We told him front desk knows we are checking out at 11:30 I have kids and a dog so I asked if a cart can be brought to our room. They said they dont do that and have to get it ourselves. Again, no VIP experience here at all. We are frequest travellers to Banff because we live in Calgary but I wont be back in this location unfortunately. I do suggest Expedia to take them out of the VIP list. A few things to note in this hotel: there is no air conditioning. This will be a deal breaker if you go during the summer as the rooms can get very hand. They have some electric fans that can be requested. The rooms are also very small but very spacious washroom. The hot tub at the basement is big and can fit a lot of people. Overall, due to our experience, we wont be staying in this hotel anymore.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Dear Katrina, please accept our sincere apology for the issues you had during your stay with us. We have sent you a private message to follow up.

8/10 – Gut

Jay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im März 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Thank you for your kind review and we hope you can visit again soon.

10/10 – Hervorragend

Don, San Clemente

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Sierra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The friendly warm atmosphere
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Thank you for your excellent review.

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Overall good for its price
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Thank you for staying with us Thomas and we hope to welcome you back soon.

8/10 – Gut

Isabelle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
We are disappointed with the superior room. The room is very small, it has a tiny window and nothing special. In my opinion it is overpriced for this room. The hot pool is great as well as the sauna and gym.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Dear Isabelle, thank you for your valued feedback. We are sorry to hear you were not satisfied with your room. On a return visit our corner superior balcony rooms have large windows for excellent views of the mountains.

4/10 – Schlecht

Aruna, Mississauga

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Caribou room was too small, no side table on one side of King bed. Staff could not arrange to pt is provide a table saying it is not available. We needed the table for CPAP breathing machine.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Dear Aruna, we are sorry to hear of the issues you experienced and are grateful we were able to accommodate you at our sister property down the street.

4/10 – Schlecht

gerry

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
In desperate need of renovation the bedrooms are dull tired and grubby. The bar and restaurant were nice. We wouldn’t stay there again.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Patrick, Calgary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
very pet freindly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Thank you for your kind review and staying with us. We hope to welcome you back soon.

10/10 – Hervorragend

Natasha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Thank you for your kind words about the lodge. We hope to welcome you back again.

6/10 – Okay

Connie

Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Thank you for staying with us and we hope to welcome you back again soon.

10/10 – Hervorragend

Kristine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our first time staying here and really no complaints other than a small TV in the room The beds are very comfortable and the room is stocked with a coffee machine, mini fridge and portable fan which is great because we need white noise to sleep. The rooms are on the smaller side for two queens. We got the superior room so thought it would have been a bit larger but it’s nicely decorated. The bathroom is a good size and we love the Rocky Mountain soap company toiletries! They smell so good! Having the shampoo/ conditioner and body wash in the shower on the wall is a huge convenience The keg is located in the hotel so nice and close if you are craving a great steak. Heated underground parking is also a great asset to have Overall great hotel ., close to downtown and shopping
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Dear Kristine, thank you for your excellent review. We are very happy to hear you enjoyed your stay and hope to see you soon.

10/10 – Hervorragend

Joe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Caribou Lodge & Spa guest experience team am 21. Mai 2024
Thank you for your excellent rating!

4/10 – Schlecht

Scott, Langley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The rooms on the 4th floor, which is the top floor, have a slopped ceiling. I'm 6'3" and had to duck to get around the foot of the bed. I hit my head the first day. Which I thought was not great but accepted. On the second day my 5'6" wife hit her head. that was not ok. I asked the hotel about this any they said these are the rooms Expedia has for it's members. I have to tell you Expedia, this is not acceptable. When I pay $750 for 3 nights I should be able to stand up in my room. I have a picture if you want to see it. Let me know.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Caribou Lodge & Spa guest experience team am 15. Mai 2024
Dear Scott, we sincerely apologize that your stay was not more comfortable. Our front desk team is available at all times to help solve any issues during your stay. On a future visit, our superior king rooms provide more living space, comfort and great view of of the mountains.

10/10 – Hervorragend

Jeannette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
People were very friendly and helpful. Excellent accommodations.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Caribou Lodge & Spa guest experience team am 15. Mai 2024
Dear Jeannette, thank you for your excellent review and kind words about the staff. We hope to see you again soon.

8/10 – Gut

Alesa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Caribou Lodge & Spa guest experience team am 15. Mai 2024
Thank you for your kind review and we hope to welcome you back soon.

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Caribou Lodge & Spa guest experience team am 15. Mai 2024
Thank you for staying with us and we hope to welcome you back soon.

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Caribou Lodge & Spa guest experience team am 15. Mai 2024
Thank you for staying with us and we hope you can visit us again.

10/10 – Hervorragend

Renato

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel and awesome staff!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Caribou Lodge & Spa guest experience team am 15. Mai 2024
Dear Renato, thank you for your review and kind words about out staff. We hope you can visit us again soon.

10/10 – Hervorragend

Rodger, Okotoks

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a pleasant stay in this quiet hotel. The walk to downtown is longer for some, but it’s what we expected and enjoyed. The room was a little bit cramped, but we made due. The staff are very helpful and friendly. And as always the Keg restaurant has great food.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Thank you for your review and kind words about our staff. We hope to welcome you back soon.

8/10 – Gut

Shiv

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Thank you for your positive review.

8/10 – Gut

Julie

Mit dem Partner gereist
The prime rib at The Meg was awful.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Thank you for your feedback Julie. We are sorry to hear you did not enjoy your restaurant experience and will pass along your comment in hopes to improve for our future guests.

10/10 – Hervorragend

Erica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed at Caribou Lodge for one night on our way through the Rockies to B.C. Check-in was smooth and easy with friendly, helpful staff, parking was underground and easy to get in and out of, the room was very clean and quiet with a nice courtyard view. The bed was very comfortable and we got an excellent rest after a long day of driving. The hotel was about a 15 minute walk from the downtown strip with lots of dining and shopping options and of course, the view in any direction when you're standing out front was beautiful! We would definitely stay at this hotel again!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Dear Erica, thank you for your review, we are very happy to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 – Hervorragend

Nicole

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
All very good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Thank you for your review and staying with us Nicole. We hope you can return soon.

10/10 – Hervorragend

Precious

Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
We enjoyed our stay, however, the halls and rooms are small, quite dark and outdated.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Thank you for your valued feedback Jennifer, we are happy to hear you enjoyed your stay. On a return visit, try one of our superior rooms with exterior views and more natural light. We hope to see you soon.

10/10 – Hervorragend

Marilyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect for a weekend get away. I had special requests and they were met.
Aufenthalt von 2 Nächten im April 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Dear Marilyn, thank you for your review, we are happy you enjoyed your stay with us.

10/10 – Hervorragend

David, Issaquah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Patricia

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Banff Caribou Lodge & Spa guest experience team am 10. Mai 2024
Thank you for your excellent rating and staying with us Patricia. We hope you can visit us again soon.

10/10 – Hervorragend

Frederic

Aufenthalt von 1 Nacht im März 2024
Antwort von The Caribou Lodge & Spa team am 3. Mai 2024
Thank you for your excellent rating. We hope you can visit us again soon.