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Bewertungen von Amerald Resort Hotel Desaru

3.5 out of 5
Amerald Resort Hotel Desaru
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor

Bewertungen

8,0

Sehr gut

42 von insgesamt 113 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
41 von insgesamt 113 Gästebewertungen haben eine Bewertung von 8 - Gut" "
19 von insgesamt 113 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 113 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 113 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Norasilah M

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Aufenthalt von 3 Nächten im April 2024
Antwort von R am 16. Apr. 2024
Dear Norasilah, Thank you for this invaluable feedback. We have urged the intended department to make adjustments as it has been chalked up. We look forward to see you again.Best Regards, Amerald Resort Family

10/10 – Hervorragend

AHADIAH

Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Nurbaity

Aufenthalt von 2 Nächten im Juli 2023

6/10 – Okay

Lit Phen

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Very limited option for vegetarian.
Aufenthalt von 4 Nächten im Mai 2023

10/10 – Hervorragend

Edwin

10/10 – Hervorragend

Beng Loong

Aufenthalt von 1 Nacht im September 2022

8/10 – Gut

Andy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Aufenthalt von 2 Nächten im Juni 2022

6/10 – Okay

Rahilah

Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Kah Kok

Aufenthalt von 2 Nächten im Mai 2022

6/10 – Okay

Chuan Swee

Aufenthalt von 1 Nacht im Mai 2022

6/10 – Okay

Ummi

Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Aufenthalt von 1 Nacht im April 2022

6/10 – Okay

Nik

Aufenthalt von 1 Nacht im Dezember 2021

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Christmas holiday
Aufenthalt von 2 Nächten im Dezember 2021

6/10 – Okay

Visvanathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
Aufenthalt von 1 Nacht im Dezember 2021

4/10 – Schlecht

NOR FAIZAH

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay in 3Days2Night
Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Aufenthalt von 2 Nächten im Dezember 2021

6/10 – Okay

Soo Kyung

가족단위 사람 너무 많음
조용히 쉬러 갔는데 다들 가족단위로 떼거지로 와서 정신 사나워서 종일 객실에만 있었음. 비치도 사람들 득실거려서 안가고 아침도 걸렀음.
Aufenthalt von 1 Nacht im November 2021

8/10 – Gut

Aileen lee

Aufenthalt von 4 Nächten im Oktober 2021

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Aufenthalt von 1 Nacht im Dezember 2020

8/10 – Gut

Leong Sze

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
safe
fair efficiency & safe
Aufenthalt von 1 Nacht im September 2020

10/10 – Hervorragend

Leong Sze

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
ice
Nice
Aufenthalt von 1 Nacht im August 2020

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Aufenthalt von 1 Nacht im August 2020

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 3 Nächten im April 2020

4/10 – Schlecht

AK

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Aufenthalt von 1 Nacht im März 2020
Antwort von Amerald Resort Hotel am 13. März 2020
Dear AK, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Amerald Resort Hotel am 14. Feb. 2020
Dear Prestige Guest, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Please accept our sincere apologies for the issue regarding the TV Signal and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Amerald Resort Hotel am 30. Jan. 2020
Dear Prestige Guest, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Amerald Resort Hotel am 30. Jan. 2020
Dear Prestige Guest, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Amerald Resort Hotel am 14. Feb. 2020
Dear Prestige Guest Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we are delighted to read that we have exceed your expectation. Once again, thank you for your valuable feedback. We hope to have an opportunity to welcome you back again! Warm Regards, Amerald Resort Hotel

8/10 – Gut

Stanley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Amerald Resort Hotel am 30. Jan. 2020
Dear Stanley, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we are delighted to read that we have exceed your expectation. Once again, thank you for your valuable feedback. We hope to have an opportunity to welcome you back again! Warm Regards, Amerald Resort Hotel

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Dezember 2019

10/10 – Hervorragend

NORAZURI

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
sangat berbaloi
hotel super cantik dan selesa
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Amerald Resort Hotel am 14. Feb. 2020
Dear Norazuri, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we are delighted to read that we have exceed your expectation. Once again, thank you for your valuable feedback. We hope to have an opportunity to welcome you back again! Warm Regards, Amerald Resort Hotel

2/10 – Ungenügend

hwa chong

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Poor WiFi and too fast go to city no electricity
Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Amerald Resort Hotel am 30. Jan. 2020
Dear Hwa Chong, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

10/10 – Hervorragend

CHANDRA, Singapore

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice Sea-view
Aufenthalt von 2 Nächten im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful. The room aircon switches off automatically every time you open the balcony door and this is very annoying! The beach was not clean when we were there.
Aufenthalt von 1 Nacht im November 2019

6/10 – Okay

Zie

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Far from.everything and the actual world. Hotel is standing alone in nowhere! No activies, bad wifi and signal extremely bad. Loss contact from the world.
Aufenthalt von 2 Nächten im November 2019

8/10 – Gut

Sentero, Kuala Lumpur

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Quiet and new hotel
Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very interesting place
Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Muhammad

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good place
Aufenthalt von 1 Nacht im November 2019

2/10 – Ungenügend

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Cleanliness is very poor. The room facility mostly are faulty
Aufenthalt von 1 Nacht im November 2019

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Housekeeping should be improved to attract more tourist. Overall okay
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet stay near the beach. Well-maintained room and excellent service from staff.
Aufenthalt von 1 Nacht im November 2019

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 2 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Sheryl

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
If you want time to relax and have your own time check in here at amerald Hotel. The front desk automatically upgrade our room to ocean View the view was so nice next to the beach. Very accommodating he always smile.. Room was big we choose twin bed for mine and my husband.. The coffee on the side is good.. Swimming is good.. Buffet breakfast is very good local food I like the rendang chicken over all stay good except the shuttle I bit pricey going to the bus terminal.. Will come back again here bring my whole family
Aufenthalt von 1 Nacht im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beach & scenery
Aufenthalt von 1 Nacht im September 2019

8/10 – Gut

Danny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
服务不错，整体满意
服务员的整体是不错的，只是碰巧遇到烟霾的天气。只有用餐的地板肮脏，还有地理位置有点里面，晚上告示牌不多，如果有更多的路牌会更好。整体的酒店是蛮不错的，住到很舒服，酒店也很大，房间和厕所很舒适，泳池也不错，好评，早餐值得推荐！
Aufenthalt von 1 Nacht im September 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sea view room
Good place for relax trip
Aufenthalt von 1 Nacht im September 2019

4/10 – Schlecht

Putra

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Unfit for tourists and unfit for mobility impaired. The entire hotel has steps everywhere rendering it totally unfit for those who are mobility impaired. The location is very remote and local taxi wants to charge higher fare to take you here. You would know this is not meant for tourists when the reception asks for your car registration number. Saw a group of cross country bikers stay here and then was another wedding ceremony happening. Out of the only two restaurants in the area that happens to be in the hotel premises, one was closed for a private event and one was full of bikers. The restaurant menu states "the pictures are representative and does not reflect the real dish". The pizza looked good in menu but in reality was a toast covered in ketchup. The menu selection itself is cherry picked most greasy dishes from Malay/Indian/Western cuisine. Not a single vegetable in the menu. I am vegetarian and when asked for a vegetarian meal, the standard response was rice and salad. The hotel actually has higher price on Expedia where as if you book with them directly or via a local Malay platform, is cheaper. I would not call this property a resort; event place, definitely. I paid with e-pay. After completing the e-pay successfully, the restaurant said, "yes I understand the payment is completed, still we save guests credit card numbers for our personal records in our computers". I said, "No way Jose"
Aufenthalt von 2 Nächten im September 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i really appreciate with the staff at front ofc by the name KAMAL...really helpful & managed to full fill my needs.
Aufenthalt von 1 Nacht im September 2019