Dear Manuel,Thank you for taking the time to share your recent experience. We are glad that you enjoyed your stay at the hotel despite some inconsistencies. We have read your constructive comments with great attention. Please rest assured that your feedback has been utilized for improvement.We hope to have the opportunity to welcome you again.Warm regards,Alessandro SchenoneGeneral Manager

Dear Lars,Thank you very much for choosing The Ravenala Attitude for your holidays and for sharing your experience.I am delighted that you have appreciated especially the service and hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Christian Thank you for taking some time to rate the Ravenala Attitude hotel. We really appreciate it and hope to welcome you again soon. In the meantime, if you have any recommendations, do not hesitate to reach out to us. We love to have feedback from our guests. 😊 Wishing you a lovely day, Océane Concierge Customer Care Executive

Dear Mostafa, Thank you for taking some time to rate The Ravenala Attitude hotel. We really appreciate it and hope to welcome you again soon. In the meantime, if you have any recommendation, do not hesitate to reach out to us. We love to have feedback from our guests. 😊 Wishing you a lovely day, Océane Concierge Customer Care Executive

Dear Linilein, Thank you for taking the time to share the experience of your honeymoon getwaway at The Ravenala Attitude. On behalf of the team, I would like to congratulate both of you and wish you loads of happiness! It is a pleasure to read your heart-warming appreciation of the overall resort's location and especially the water sports activities, culinary offer along with the special attention of our Family Members. I am glad that you appreciate our support for nature and animals. I look forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager

Good morning, Thank you for taking the time to share the experience of your holidays at our resort. I am glad that you enjoyed your overall stay with us. Looking forward to the pleasure of welcoming you back for your next vacation. Warm regards, Alessandro Schenone General Manager

Dear Reinhard, Thank you so much for taking the time of sharing such a heart-warming review of your holidays at The Ravenala Attitude. It is a pleasure to read your appreciation of the culinary offer, housekeeping service along with the service and special attention of our Family Members. Looking forward to the pleasure of welcoming you back for another memorable time. Warm regards, Alessandro Schenone General Manager

Good morning, Thank you for choosing our resort for your holidays. I hope that you had a nice time with us and enjoyed your overall stay. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager

Good morning, Thank you for taking the time of sharing the experience of your vacation at our resort. I am glad that you enjoyed your overall stay with us, especially the facilities, sports activities along with the hospitality of our Family Members. With regards to our beach, I would like to share with you that it meets with the mouth of a river which is next to our property. The sea water is usually a clear one but since Mother Nature can be very unpredictable and which is unfortunately beyond our control, the river sometimes has an impact on our beach. I however understand your feeling with regards to it and I sincerely regret that it was not per your expectations. I hope that you will give us another chance of welcoming you back for a better experience. Warm regards, Alessandro Schenone General Manager

Good morning, Thank you for choosing The Ravenala Attitude for your holidays. I am delighted that you enjoyed your overall holidays with us. Looking forward to the pleasure of welcoming you back for another great time. Warm regards, Alessandro Schenone General Manager

Here is the translation for Mrs Irene : -- Sehr geehrte Frau Irene, Ich danke Ihnen, dass Sie sich Zeit gennomen haben, Ihr Urlauberlebniss in the Ravenala Attitude zu teilen. Ich bedauere sehr, dass Sie uns nicht völlig zufrieden verlassen haben. Ich habe Ihre Reviews uber Housekeeping gelesen. Bitte entschuldigen Sie etwaige Unannehmlichkeiten. Ich möchte Ihnen zusichern, dass ich Ihre Bemerkungen sehr ernst genommen habe und mein Team entsprechend auf Verbesserungen hingewiesen habe. Bitte entschuldigen Sie etwaige Inkonsistenzen bei der Bedienung in einigen unserer Restaurants. Wir verstärken derzeit unser Schulungsprogramm für alle unsere Gastteams, einschließlich Kellnern und Küchenteams, um in Spitzenzeiten einen effizienteren, schnelleren und durchdachten Service zu garantieren. Sollten Sie sich dazu entschließen, uns wieder zu besuchen, werde ich Ihnen unsere Köche vorstellen, die Ihnen gerne maßgeschneiderte Gerichte zubereiten werden. Nochmals vielen Dank für Ihr konstruktives Feedback, das uns nicht nur hilft, Ihre Erwartungen besser zu verstehen, sondern auch unsere Dienstleistungen zu verbessern. Hoffe auf eine weitere Chance, Sie für einen besseren Aufenthalt willkommen zu heißen, Herzliche Grüße, Alessandro Schenone General Manager

Dear Sarah, Thank you so much for choosing The Ravenala Attitude for your holidays. It is a real pleasure to read your appreciation of the food, service and hospitality of our Family Members. I really appreciate your recommendations to the other travellers - Thank you! I look forward to the pleasure of welcoming you back for another great time with us. Warm regards, Alessandro Schenone General Manager

Dear Manfred, Thank you for choosing our resort for your holidays and for taking the time of reviewing your stay. I am glad to read your positive comments about the overall hotel, our facilities, selection of food as well as the hospitality of our Family Members. I have read with much concern your remarks regarding the cutleries during service and please accept our profuse apologies. Please rest assured that your message has been shared with the team in view of improvement and to reinforce on the training as well. I really appreciate your recommendation to the other travellers - Thank you! I look forward to the pleasure of welcoming you back for another great time with us. Warm regards, Alessandro Schenone General Manager

Good morning, Thank you for choosing our resort for your holidays and for taking the time of reviewing your experience. I am glad that you enjoyed your stay and especially the location of the resort, the quality of the buffet, our activities and special attention of our family members. I have shared your remarks with our Chef for his improvement and please be reassured that he will take necessary actions so that the breakfast buffet be refilled each and every time. I look forward to the pleasure of welcoming you back for another great stay with us. Warm regards, Alessandro Schenone General Manager

Dear Nick, Thank you for choosing our resort for your holidays. It is nice to read your appreciation about the overall hotel, our facilities and activities as well as the hospitality of our Family Members whom you recommended. I am glad that you enjoyed our Dine-Around concept and especially Kot Nou and Lime restaurants. I have read with concern your comments on the food in the restaurants which you mentioned and regret that it was not as per your expectations. I have already shared your remarks with our Chef for improvement. I look forward to welcoming you back for a better experience with us. Warm regards, Alessandro Schenone General Manager

Dear Paul and Sandra, Thank you for taking the time of sharing the experience of your holidays at The Ravenala Attitude. I am glad to read that you appreciated your vacation and especially the overall hotel, Dine-Around concept and room. I have read with much concern your comments with regards to the bathroom and would like to apologise for the inconveniences caused. We hope to have the pleasure of welcoming you back for a better experience with us. Warm regards, Alessandro Schenone General Manager

Dear Stefan, Thank you for you for choosing our resort for your holidays. I am glad to read your positive comments and appreciation about the overall resort, the gardens, rooms and sports. I am sorry to read that the beach was not as per your expectations. I hope that you will choose to visit us back so that we can all have the pleasure of welcoming you back. Warm regards, Alessandro Schenone General Manager

Dear Hendrik, Thank you for choosing our resort for your holidays. I am glad that you enjoyed the overall stay as well as hospitality of our Family Members. I have read with concern your remarks regarding the price of wine. Kindly note that as we import our wines; we have these fees to add on our wines. We hope to welcoming you back for another good time with us. Warm regards, Alessandro Schenone General Manager

Good morning, Thank you for choosing The Ravenala Attitude for your recent holidays. It is nice to read your positive and nice comments about the overall hotel, its location, food and service as well as the taxi service. I hope that you will visit us soon and enjoy another great time with us. Warm regards, Alessandro Schenone General Manager

Dear Mr. Reinhard, Thank you for choosing The Ravenala Attitude for your holidays. I was glad meeting you during your stay. It is a pleasure to read your warm comments and appreciation about the overall resort, quality and selection of food, sport activities, beach and sunbeds as well as the special and caring attention of our Family Members. Thank you so much for recommending our hotel to the other travellers and for recommending the service of the Front Office team and especially : Elizabeth. I look forward to the pleasure of welcoming you back for another great holidays with us. Warm regards, Alessandro Schenone General Manager

Dear Vikesh and Prina,Thank you for taking the time to share the experience of your vacation at our resort. We are glad that you enjoyed your overall stay. Indeed, as an exotic destination, tropical birds are present in Mauritius’s natural landscapes. We are doing the best we can to keep them away from restaurants, but unfortunately, some in-house guests are making our task more complicated by feeding them inside these restaurants.Rest assured that we have put some reflective bird repellent tape near the restaurants to prevent the birds from entering places where food is served. Concerning stray animals, rest assured we are in constant contact with the local authorities and animal welfare associations, who have implemented a sterilisation campaign to control the population of cats and dogs in the area. Also, we have our dog lounge where they are fed, sheltered, and thereafter adopted. Unfortunately, some in-house guests are making our task more complicated by feeding these animals in the restaurants.Looking forward to welcoming you back soon.Warm regards,

Dear Constantin,Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, especially the culinary experience, the beach, the activities, and the service and hospitality of our Family Members.We look forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Chère Magali,Merci d'avoir choisi The Ravenala Attitude pour vos vacances. Je suis ravi de lire que votre séjour vous a plu, et plus spécialement le confort, les facilités, les activités, le choix culinaire ainsi que les petites attentions de nos Family Members.Je peux vous assurer que nous sommes à seulement 5 km du village animé de Trou aux Biches, et à moins de 15 km de Grand Baie… mais je peux comprendre que le trajet semble toujours trop long quand on est en vacances.Merci pour vos commentaires constructifs, qui nous aideront à mieux comprendre vos attentes et à nous améliorer continuellement.Au plaisir de vous revoir très bientôt.Très cordialement,Alessandro SchenoneDirecteur Général

Dear Thomas,Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, especially the beach, the pools, the culinary offerings, and the hospitality of our Family Members.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Dear Lasse,Thank you very much for choosing The Ravenala Attitude for your holidays.I am delighted that you enjoyed your overall stay with us, and I appreciate your recognition of the hospitality provided by our staff members.Please note that we offer two daily tours of the hotel, at 10:30 AM and 4:00 PM. Additionally, guests receive details about their package and the hotel in their arrival letter, which can also be found in their rooms.Thank you for your constructive feedback, which will help us better understand your expectations and continuously improve.We look forward to welcoming you back soon.Warm Regards,Alessandro SchenoneGeneral Manager

Dear Nuno,Thank you for choosing The Ravenala Attitude and for sharing your experience.Looking forward to welcoming you back soon.Warm regards,

Cher Laurent,Merci d'avoir choisi The Ravenala Attitude et de partager votre expérience.Au plaisir de vous accueillir de nouveau bientôt.Cordialement,Alessandro SchenoneDirecteur Général

Bonjour Emeline,Je tiens à vous exprimer ma gratitude pour avoir pris le temps de partager vos impressions. Je regrette sincèrement que votre séjour n'ait pas été à la hauteur de vos attentes.Je tiens à présenter mes excuses les plus sincères pour les lacunes que vous avez observées. Je vous assure que cela ne correspond pas à nos normes habituelles, et nous avons immédiatement sensibilisé notre équipe à toutes les préoccupations soulevées. Vos commentaires détaillés ont été pris en compte et sont extrêmement précieux pour orienter nos améliorations.Je vous serais reconnaissant de bien vouloir nous contacter à l'adresse mailto:adminsec@theravenala-hotel.com ou mailto:agem@theravenala-hotel.com, afin que nous puissions mieux comprendre votre expérience et prendre les mesures appropriées.Avec toute ma considération,Alessandro Schenone Directeur Général

Bonjour Audrey,Voilà de quoi donner le sourire à toute l'équipe de The Ravenala Attitude pour commencer cette journée!J’espère que votre enthousiasme sera contagieux et donnera envie à d’autres voyageurs de choisir notre hôtel ! :-)Je suis ravi que vous ayez apprécié les chambres, la restauration, les piscines, la plage, le kids club ainsi que le service de nos Family Members.Au plaisir de vous revoir très bientôt.Cordialement,

Cher François,Merci pour cet avis sympathique, c'est toujours un plaisir pour nous de recueillir des impressions telles que les vôtres ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, que ce soit les piscines, la restauration, la plage, la chambre, les activités, ainsi que le service de nos membres du personnel.Nous transmettrons vos éloges à Selwyn pour son aide pendant votre séjour. J'espère que vous êtes rétabli, et nous avons hâte de vous revoir très bientôt.Bien cordialement,Alessandro SchenoneDirecteur Général

Dear David,Thank you very much for choosing The Ravenala Attitude for your holidays. I am glad that you have appreciated the service and hospitality of our Family Members, namely Sweety and the teams that you mentioned. It is a pleasure to read of your appreciation of the culinary offer.We have taken good note of your comments regarding the works and apologize for the inconveniences. Your constructive feedback will be used for improvement.Looking forward to welcoming you back soon.Warm regards,Alessandro SchenoneGeneral Manager

Hello Inge, Wow! Thanks a bunch for sharing your amazing experience during your 10-day stay with us at The Ravenala Attitude. We're thrilled to hear that you and your family had a perfect time in our little paradise.It warms our hearts that you enjoyed the various pools, but especially the sea and our lovely beach. It sounds like you made the most of the culinary delights in our numerous restaurants, and we're delighted that our Family member's friendliness and service-minded approach left a positive impression on you.Kudos for exploring the additional eateries! Reading up on them in advance is indeed a smart move, and we're delighted you found it worthwhile. And hey, we're over the moon that the WiFi worked seamlessly throughout the outdoor area – staying connected is important!It's fantastic to know you took advantage of the free activities, and your recommendation for both half-day and full-day tours is noted. Your personalized full-day catamaran trip and the private motorboat tour along the west coast sound absolutely incredible. The dolphin snorkeling experience must have been magical! We're thrilled our crew could make these moments extra special for you.Thanks again for choosing The Ravenala Attitude, and we can't wait to welcome you and your family back for more unforgettable memories.Warm regards,Alessandro SchenoneGeneral Manager

Hello Nina, Thank you so much for sharing your wonderful review with us. We're thrilled to hear that you found the atmosphere at our hotel relaxed and charming, with a focus on genuine hospitality.Our Family members truly make the difference, and it's heartwarming to know that you had a memorable time, especially with our bar, boathouse, and activities teams.It's fantastic to hear that your kids had a great time too, even if they didn't go to the kids' club. Our Family members engaging them in table tennis, drafts, and chess on the beach is a testament to the friendly and family-oriented environment we aim to create.And yes, the sunset on the beach at night is indeed a breathtaking sight that captures the essence of a perfect getaway.We're immensely grateful for your kind words, and we can't wait to welcome you and your family back for more memorable moments by the beach.Warm regards,Alessandro SchenoneGeneral Manager

Dear Lee, Thank you very much for choosing The Ravenala Attitude for your holidays. I am delighted to hear that you enjoyed your overall stay with us, particularly the room and the pools.I also extend my apologies for any inconsistencies in service experienced in some of our restaurants. Currently, we are enhancing our training program for all guest-facing teams, including waiters and kitchen staff. This initiative aims to ensure more efficient, swift, and thoughtful service, especially during peak times.We appreciate your feedback and strive to continually improve our services. We look forward to the pleasure of welcoming you back for another memorable stay.Warm regards,Alessandro SchenoneGeneral Manager

Hello Allyson,Thank you for taking the time to share your fantastic review of your recent stay at the Ravenala Attitude hotel. We are thrilled to hear that you had an amazing experience and that we were able to contribute to your special moments, especially on your wedding day.We're delighted to know that you enjoyed the delicious food at Lime, and that there was a great selection for everyone, especially the sushi. Our culinary team works hard to provide a variety of choices to cater to all tastes.It's wonderful to hear that you found your executive beachfront suite spacious and well-situated, allowing you to fully appreciate the beauty of our surroundings. Our dedicated Family members takes great pride in delivering top-notch service and ensuring our guests feel valued.Sneha and the entire team are overjoyed to have been a part of your special day and to have played a role in making it beautiful and perfect in every way. We will be sure to pass on your appreciation to Sneha.Thank you for choosing Ravenala Attitude for your stay and for your special occasion. Your recommendation and kind words mean the world to us. We look forward to welcoming you back for more memorable experiences in the future.Warm regards,Alessandro SchenoneGeneral Manager

Bonjour Zamir,Merci infiniment d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez passé un superbe séjour et que vous avez apprécié notre accueil chaleureux.Il est merveilleux de savoir que vous avez profité de nos vastes piscines et que notre personnel de service ait été toujours disponible pour vous à la piscine. Nous sommes également ravis que notre buffet ait répondu à vos attentes, ainsi que nos nombreux restaurants.Votre recommandation signifie beaucoup pour nous, et nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour inoubliable.Cordialement,Alessandro SchenoneDirecteur Général